2/5 Eva E. 3 years ago on Google
Having
pleasant
experience
with
the
previous
and
original
owner
of
Jewelry
by
Designs,
I
went
to
JbD
for
few
services:
diamond
trade
up,
GIA
diamond
certificates
and
removing
a
diamond
from
its
setting.
Well,
I
give
5
stars
only
to
their
goldsmith
(very
humble
guy).
I
wasn't
content
at
all
with
the
customer
service
that
I
received!
I
was
attended
by
Yolanda
and
she
haven't
seemed
knowledgeable
to
me.
For
every
simple
step
she
had
to
ask
someone
else:
how
to
proceed
credit
card,
how
to
fill
a
computer
form,
how
much
a
service
cost,
etc.
Her
only
good
skill
was
to
show
me
pieces
of
jewelry
that
I
was
interested
to
see.
There
was
no
trade
up
service
fro
my
HOF
diamond,
because
they
do
not
have
trade
up
policy
-
that's
fine,
but
I
had
to
leave
my
$40K
diamond
in
their
possession
for
a
week
only
to
find
out
that
(no
trade
up).
My
diamond
(purchased
from
the
previous
owner)
was
returned
to
me,
but
they
could
clean
my
jewelry
as
a
courtesy
for
1
week
waiting.
No
free
cleaning
was
offered!
About
the
GIA
certificates:
I
was
given
two
different
prices
for
the
GIA
service.
After
a
dispute
the
final
price
for
one
GIA
certificate
became
$200
+
tax.
For
3
diamonds
I
had
to
pay
them
$636.
For
this
information
(how
much
this
will
cost
me)
I
had
to
wait
1
whole
week,
because
Yolanda
couldn't
tell
me
the
price,
she
had
(again)
TO
ASK
someone
else.
I
canceled
their
service
and
sent
my
diamonds
directly
to
GIA.
I
paid
$450
as
final
price.
$186
in
savings
for
me!
On
the
top
of
all,
Romeo
(who
consulted
Yolanda
about
the
GIA
price)
told
me,
that
THEY
DO
NOT
GAIN
ANY
MONEY
FROM
THEIR
GIA
SERVICE,
making
me
feel
like
a
beggar.
Sara
(Yolanda's
manager)
refunded
my
money
of
the
GIA
service
that
I
canceled
without
even
to
look
at
me
or
to
apologize
for
1
week
delay
only
to
calculate
a
simple
service
price!
My
conclusions:
They
wasted
2
weeks
of
my
time:
I
had
to
go
3
times
to
this
store,
when
I
could
do
my
job
in
one
visit.
I
didn't
feel
like
a
valued
customer
of
this
store.
I
didn't
like
how
they
calculate
their
service
price
(could
be
this,
could
be
that,
depends
how
much
the
customer
is
willing
to
pay).
I
do
not
see
them
as
a
professional
high
end
jewelers
as
they
pretend
to
be!