1/5 Margaret M. 4 years ago on Google
I
took
a
ring
that
was
given
to
me
by
my
parents
(bought
from
Smith’s)
to
be
resized
a
few
months
ago.
My
ring
was
hammered
and
a
matted,
almost
white
gold,
color.
When
it
was
picked
up
my
ring
was
completely
smooth
and
shiny...when
brought
up
to
the
women
working
that
this
wasn’t
my
ring
she
argued
that
the
ring
was
scratched
so
she
smoothed
it
out...no
apology
or
“how
can
I
fix
this?”
she
argued...
Erika
stepped
in
to
inform
the
woman
that
she
was
wrong
and
offered
to
try
and
fix
my
ring.
She
took
it
and
had
it
hammered
like
it
was
originally
and
it
looked
great.
Then
it
started
tarnishing.
I’ve
worn
this
ring
for
five
years.
I
had
not
taken
it
off
until
getting
it
resized
at
Smith’s,
I
have
never
ever
had
a
problem
with
it
tarnishing.
I
called
the
shop
and
the
woman
who
answered
(assuming
the
same
woman
who
messed
it
up
originally)
argued
that
it
just
happens
over
time.
I
tried
to
explain
that
I
had
never
had
this
issue
until
I
brought
it
in
and
they
smoothed
it
out.
She
continued
arguing
with
me
about
MY
RING
until
I
just
had
to
give
up.
I
waiting
until
Erika
was
in
the
shop
and
called
her,
she
explained
that
a
coating
must
have
been
on
the
ring
and
gotten
removed
when
it
was
smoothed.
She
offered
to
try
and
fix
it,
hesitantly
I
let
her.
She
communicated
with
me
through
the
whole
process,
she
was
apologetic
and
clearly
felt
horrible
(even
though
it
was
not
her
fault
in
any
way)
and
she
was
incredibly
kind
and
helpful.
She
is
the
reason
I’m
giving
smith’s
even
one
star.
My
ring
looks
nothing
like
it
did
when
I
got
it
and
when
I
took
it
in
to
be
resized.
It’s
dark
and
dull
and
there
is
nothing
more
that
can
be
redone
to
it.
The
original
woman
never
once
apologized
for
her
mess
up.
She
never
offered
to
help.
She
argued
with
every
conversation
and
was
not
compassionate
in
any
way.
The
lack
of
compassion
from
her,
the
lack
of
attention
to
detail,
the
lack
of
care
is
why
I
will
not
be
shopping
at
Smith’s
nor
will
I
ever
bring
my
jewelry
there
again.
I’m
incredibly
disappointed
and
upset.
This
ring
was
so
special
to
me
and
they
ruined
it
completely.
If
you
decide
to
go
to
Smith’s,
ask
for
Erika,
she’s
incredible
and
a
great
representation
of
quality
customer
service.