Hannoush Jewelers image

Hannoush Jewelers

Jewelry store Jewelry repair service

One of the Top rateds in Colonie


Address

112 Wolf Rd, Albany, NY 12205, United States

Website

www.hannoushny.com

Contact

+1 518-472-0368

Rating on Google Maps

5.00 (840 reviews)

Open on Google Maps

Working Hours

  • Monday: (Martin Luther King Jr
  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 12 to 5 pm

Featured Reviews


Frequently mentioned in reviews: Hannoush (76) ring (50) jewelry (48) experience (32) family (30) store (28) Jewelers (27) Albert (23) time (22) great (22)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Anne Marie A. 2 years ago on Google
    Our Hannoush Experience – A Tale of Unfortunate Events Short Version: 5 total visits across 4 months. Purchased engagement ring and wedding band with flushed fit promised during first visit. 3 visits later, never fixed. Almost sent us home with the loose diamond and empty ring setting. No quality control – engagement ring was warped & wedding band was the wrong ring size. When they gracefully boast, “we will work with you to make you happy,” what they really mean is, “you can pay for our mistakes until we get it right,” (but they never get it right L O L). Long Version (for those who want all the tea) During our first visit in October, my now fiancé and I finalized our purchase on an engagement ring and wedding band at Hannoush. We worked with the manager, Michelle, who throughout the entire exchange promised that the rings would sit flush (no space in between the rings when on the finger). Having the rings sit flush was very important to me and the main reason why we purchased both rings at the same time. I was comforted with their, “don’t worry, we’ll make it work, we want you to be happy,” motto (remember this for later in the story). Flash forward to November, my fiancé picks up the rings only to discover that the engagement ring was warped. In addition, you could visibly see how the head and shank of the ring were soldered together (chunky, not smooth finish – pic attached). He brought the ring back and while they were able to straighten it, they said nothing could be done with the head since “that’s just how it's attached,”. Flash forward again to December, we officially get engaged, I try on the two rings together and indeed they do not sit flush. After sharing the ring with our family and friends over the holidays, we headed back to Hannoush in January to discuss how they can fix the rings to sit flush, since we were not provided what we were promised. Michelle again stated their favorite quote, “don’t worry, we’ll work with you,” but we quickly discovered that really meant, “as long as you pay for our mistakes, we’ll keep changing it until you are happy,”. She told us it would be ~$400 to have the ring made so that the head (prongs) sat on the shank of the ring. We come back a week later to, I kid you not, the ugliest ring I have ever seen. They handed me a 3+ mm band (promised it would be no bigger than 2.5mm) engagement ring that could’ve easily passed for a men’s wedding band. After about 30 minutes of back and forth, their final offer was that they could try to sand down the sides to make it thinner but that we would have to pay the $400 regardless even if we didn’t like it. At that point, I asked for my original ring back to which they told me they would only give me the loose diamond and empty ring setting (since the prongs were cut when they took out the diamond). I almost instantly started crying when I realized they were actually going to send me home with no ring after all their mistakes. Somehow, after several tears shed, they were miraculously able to reset my diamond in my original engagement ring setting within less than 10 minutes. (Keep in mind, our sale rep was continuously discussing with the owners of Hannoush about our situation but they never once came to talk to us and offer a solution, despite visually witnessing the blatant disappointment and distress on our faces). After getting back my ring, we handed them (for the last time) my wedding band to fix because guess what, it was the wrong size!! We said good riddance after picking up the wedding band and will never step foot in Hannoush again. We write this post in hopes that improvements will be made so that future customers can be offered a better experience.
    4 people found this review helpful 👍

  • 5/5 Matthew G. 11 months ago on Google
    Albert and Staff was extremely helpful and professional. He took his time and made sure I was informed and that he was not pushing for me to spend more than my price point. I definitely was amazed and impressed with my purchase. I was able to get, all while keeping the price tag under what I expected to spend. I would highly suggest saving yourself the time and go here first and see Albert and the great staff! I can honestly say that this was nothing short of a 5 star experience all around from the moment you are greeted with the sense of family and genuine connection! Thank you for an amazing experience and I will be a customer for life and all of my friends!
    1 person found this review helpful 👍

  • 5/5 Adrianne A. 2 years ago on Google
    Hannoush is a great family run business. They great you with a welcoming smile and are so friendly. They have a huge selection to choose from. If they don't have what you are looking for in stock, they will work with you to get it or have it made/created for you. I love that you can have unique pieces of jewelry instead of something that everyone else sells. They have very reasonable prices and the best quality jewelry around. My husband and I buy all of our jewelry there. Just like a great mechanic, once found you don't go to anyone else. Thanks Albert and Michele we will see you again soon... Dale and Adrianne Adami

  • 5/5 Amanda P. 2 years ago on Google
    Michele was amazing from the very beginning. So knowledgeable & patient. She stayed in contact during the whole process and kept us informed of the lead times and production of the jewelry. Thank you ! What an asset.

  • 5/5 Candice E. 1 year ago on Google
    Truly THE best jewelry shop ever!!! The merchandise is the best quality and at great prices! I will never work with another jewelry store. You are treated so well. I am in need of a new wedding band and that is where I am purchasing it!!!

  • 5/5 Adam G. 1 year ago on Google
    Hannoush has some of the nicest collection of jewelry in the capital district. They will have whatever you need, or they will find it. The real headline here, though, is the service. The staff is amazing and helpful, and will make you feel welcome and want to return.

  • 5/5 Wayne N. 1 year ago on Google
    Love working with Hannoush Jewelers they sell highest quality jewelry and so willing to make you feel important. Everything they have done for us is well made and top quality. We enjoy working with Michelle she always has our interest in mind.

  • 5/5 James L. 2 years ago on Google
    I have always bought jewelry from Hannoush Jewelers since the 80s when Eli opened his store at the Crossgates Mall. Now working with his son Al at their current location on Wolf Road, I have never been disappointed. The personal service is outstanding and most of all the quality of the jewelry is second to none. Just stop in the store and it takes your breath away! Another great purchase and again a life long customer.

  • 5/5 Michelle W. 1 year ago on Google
    Could not be happier!!! Hannoush is top notch! I had a jewelry emergency and need a necklace repair, same day and they accommodated! I was leaving for vacation the next day and needed a very sentimental necklace repaired, and even though they were very busy, squeezed me in, no questions asked. Thank you so much Hannoush for coming through when I needed you! That's what I call phenomenal customer service and experience. I will definitely not shop anywhere else.

  • 5/5 Lisa D. 2 years ago on Google
    My updated, custom wedding set is breathtaking! Thank you so much Albert and the whole Hannoush family team for exceptional customer service and always a personal touch. We have been and always will be, lifetime customers ❤

  • 5/5 Kathleen M. 2 years ago on Google
    I was greeted at the door with a smile as I entered the most gorgeous jewelry store I’ve ever visited. Immediately I was asked how I could be helped. While I shopped, as a courtesy, my rings were cleaned so they sparkled like new & the prongs were checked. I brought in a few items that were professionally repaired & done in a timely manner. I created a “wish list” but was not pressured to purchase anything. We called to make an appointment and were immediately accommodated & when we left, we purchased a gorgeous piece of jewelry that I absolutely love! Hannoush jewelers are prompt, professional, appropriately priced. I highly recommend doing business with Hannoush Jewelers. That’s why I continue to be a returning customer!

  • 5/5 Matt H. 1 year ago on Google
    Staff was extremely accommodating and professional. I went in after doing some online research and was met by Michelle and assisted immediately. After her taking the time to explore all options based on the specific criteria I was in the market for (with some wonderful suggestions from her and Mr.Hannoush, whom also jumped right in with remarkable customer service as well), I was cashing out for the perfect ring in what felt like no time at all. The team here was able to accommodate all of my preferences effortlessly, actually exceeding what I expected I would be able to get, all while keeping the price tag under what I expected to spend. I would highly suggest saving yourself the time and aggravation elsewhere, go here first and don’t look back. With zero hesitation I can say that this was nothing short of a 5 star experience all around.

  • 5/5 Lynn J. 2 years ago on Google
    The team at Hannoush are absolutely amazing to work with! Albert and Michelle have always gone above and beyond to ensure every purchase was perfect. Love the custom designed pieces they have made for my daughters and their jewelry is incredible!

  • 5/5 Jack C. 2 years ago on Google
    Just had an Incredible experience at Hannoush Jewelers on Wolf Rd. Stopped in to get a gift for a dear friend. While we were shopping, the better looking owner came up to us and offered to clean our wedding rings. Fantastic people, Hannoush Jewelers is first class all the way.

  • 5/5 Lillian B. 2 years ago on Google
    Jordyn of Hannoush jewelers was absolutely wonderful. She listened to want I wanted in a replacement engagement ring and exceeded my expectations. I never felt rushed or pressured to get something I didn’t want. The ring I choose was costumed made and it is absolutely beautiful.

  • 5/5 Benjamin H. 2 years ago on Google
    Hannoush is an excellent and caring place. My young daughter got a steel ring stuck on her finger and it was cutting off circulation and causing swelling. Urgent Care could not remove it, and we were headed to the Emegency Room when I decided to try a jeweler and stopped by the Hannoush store on Wolf Road. A very gracious person agreed to help, when it would have been easy to say no, and he worked carefully and diligently on the ring for about 20 minutes until it was removed. Just a fantastic experience when we were in need of help. They could not have been nicer or more understanding. Thank you Hannoush.

  • 5/5 Shannon M. 2 years ago on Google
    There’s no other jeweler around that helps you find exactly what you’re looking for all while providing an honest, expert opinion!! We purchased our wedding bands today & Jordyn was amazing. She is very knowledgeable and has our best interest in mind!

  • 5/5 Maggie B. 2 years ago on Google
    From beginning to end my experience at Hannoush Jewelers could not have been better! I worked closely with a knowledgeable sales associate named Jordyn who patiently helped me select exactly what I was looking for. My custom made rings were finished ahead of schedule and were even more gorgeous than I imagined. I am so happy that I went to Hannoush for my beautiful rings and would highly recommend them anyone. Thank you, Hannoush family!

  • 5/5 David J. 2 years ago on Google
    First off let me just start by saying the place is gorgeous!!! Eli is the man!!! He was so delightful and positive and he made my whole experience buying an engagement ring top notch!! Eli when she says yes to the beautiful ring you’ve helped me choose your invitation to my wedding is waiting! Thank you thank you thank you!

  • 5/5 Joseph D. 2 years ago on Google
    Very relaxed atmosphere with very helpful members of a great team. Elie was very helpful with assisting me with all the questions I had and getting me the jewelry that I wanted. Very happy with the experience and would recommend to anyone looking for a jewelry store. Definitely the best!

  • 5/5 Dr. Gregory R. L. 2 years ago on Google
    Hannoush Jewelers and Albert Hannoush have been amazing during my most recent shopping experience. I have bought two watches from Albert and I couldn’t be more pleased with the professionalism and knowledge he has demonstrated. I highly recommend Hannoush Jewelers for all your jewelry needs.

  • 1/5 Jasmin M. 1 year ago on Google
    Normally I don't review. But I believe this warranted a review. I called around at several jewelers looking for a copper ring to be resized. Most places I asked said no. But Hannoush said yes we do. I made sure to clarify that it was made out of copper. I was urged to come in. I step into the store and it's weird. I talk to someone he checks in the back with the jeweler. The whole time I'm waiting it's awkward. Which doesn't warrant giving a bad review. But he comes back and is like sorry no we don't work with copper. Clearly they have no problem wasting people time to come in. They could have said no on the phone and saved me a trip. But instead I had to drive down to this outdated jewelery store, wait awkwardly to be told no. I get I'm not a big spender, but why offer to help with no intentions to. Just be warned if you are looking for something specific they may waste your time instead of being honest

  • 5/5 Adam H. 5 months ago on Google
    Went to have my watch band sized and looked around while I was waiting. The staff was helpful and accommodating and the store has a huge selection. They treat people well. I also looked at the engagement rings even though I didn’t necessarily need one. They have a huge selection. There is a kids play room in the back where I got to play Street Fighter while I waited. Also enjoyed a cup of coffee. This store is worth visiting if you need a watch, jewelry or repairs. I don’t know the name of the saleswoman who helped me but she had a good personality. Everyone was friendly and professional.

  • 5/5 Marina H. 6 months ago on Google
    So kind and helpful! I took my family ring to a few family owned jewelers in the Albany area. The people at Hannoush were the most informative, comprehensive, AND affordable. They didn't try to convince me to do any unnecessary repairs or upsell me in any way. What would have been $650-$750 at the two others jewelers, Hannoush did for $350. I can't thank them enough for taking such good care of a priceless heirloom.

  • 5/5 Taylor N. 5 months ago on Google
    I cannot say enough good things about Hannoush, they are truly the best! I worked very closely with Sierra on picking out my wedding band and she was incredibly helpful, patient & kind. She made what could have been a stressful process very fun and light hearted until we picked the perfect ring! The owner Albert even helped my fiancé through the whole process of purchasing my engagement ring and was able to provide a higher quality, more affordable diamond than other online and local retailers. Coming from a locally owned family business, I am happy to support another family run company who is truly passionate about what they do and they really care about the customer experience from start to finish. It's safe to say we wont be shopping for jewelry anywhere else!

  • 5/5 Kevin M. 5 months ago on Google
    This family owned and operated jewelry store, is a top notch above the rest. I have been doing business with Hannoush Jewelry's for over 15 years. I have had simple in store earrings that I have purchased, all the way up to custom necklaces and rings. They never cease to amaze me when I walk through the door to pick up my purchase, I am greeted with respect and kindness from everyone in the store. Thank you for all you have made for me and all the other purchases I have made over the years. I will continue to spread your good graces and expert business everywhere I can.

  • 5/5 frank r. 5 months ago on Google
    My wife and I have been loyal Hannoush Jewelers for at least four decades. The staff at the Wolf Rd. location in particular, are very knowledgeable and friendly, courteous and professional. We have known Albert Hannoush for as long and there is a reason for our longstanding and wonderful relationship. I trust Hannoush to be of the highest quality and the absolute best price for the highest quality. Thank you so very much. Frank R.

  • 5/5 Stephen G. 3 months ago on Google New
    A+ I couldn’t have been more pleased with my experience at Hannoush in Albany. People are always what makes the difference, and the experience meaningful. Sierra was truly amazing and extremely knowledgeable! I will most certainly be coming here in the future for any jewelry need. The owner of the store was also there and you could tell he truly valued the relationships he had with his customers, he treated them like family. Thank you for a great experience! You’ve earned a long time customer! God Bless. Steve G.

  • 5/5 L M. 2 months ago on Google New
    I absolutely love it here! I bought this one of a kind ring a few years ago, and the staff is always friendly, and they know what they are talking about. Being I live out of state I don’t get to come here as often, but when I do I appreciate the hospitality and not judging me because I’m not made of millions. I actually just ordered a custom item to be made out of piece of jewelry I own and I cannot wait for it to be made and I can start wearing it!

  • 5/5 Nik C. 3 months ago on Google New
    I purchased a very special piece of jewelry from Hannoush-Albany. The process was very welcoming. The knowledge of this team, dedication to their customers and jewelry is amazing. Michele Richardson is oh so knowledgeable and provided me with all details regarding my purchase. I am very pleased with my new bracelet. Jewelry is a girls best friend and I’ve found a new one. Thank you so much Hannoush Jewelers. 😊

  • 5/5 Ashley 11 months ago on Google
    I have numerous pieces from here, too many to count. Went here for a watch sizing most recently and it was quick and reasonably priced. This will always be our jeweler!

  • 5/5 THERESA K. 1 year ago on Google
    Working with Albert and Brittany for our wedding set was a truly delightful experience. The selections were beautiful and with Albert’s expert opinion, I couldn’t be happier with our choices. Everyone at the Wolf Rd. location made us feel special, like family.

  • 5/5 Mindy W. 1 year ago on Google
    They are very friendly and professional! We have purchased many items here and had some items repaired as well. Extremely satisfied and highly recommend!! We refer many friends here and they also have been extremely satisfied.

  • 5/5 Allison P. 1 year ago on Google
    Hannoush Jewelers has been my jeweler for over 25 years. I won't go to anyone else. Their jewelry is of the highest quality and their customer service is beyond perfect! I highly recommend them and I will be a lifelong customer!

  • 5/5 Charles M. 1 year ago on Google
    Beings a customer of Hannoush Jewelers for many years my experiences have mostly been with Elias and his son Albert and as alway, left me wearing a smile. You feel comfortable and confident with your purchase. I’m sure regardless of the salesperson, you will be happy with your experience at Hannoush Jewwlers.

  • 5/5 Sara W. 1 year ago on Google
    What an amazing jewelry store! The most exquisite and eloquent jewelry. Albert makes you feel so welcomed and his knowledge puts you at such ease when making a big purchase. I would definitely go here every single time and I would also recommend my friends and family, to visit here.

  • 5/5 Kathy M. 1 year ago on Google
    My engagement ring has an arthritic shank that would open without warning. It needed to be serviced or replaced to prevent me from losing it. The ring was not purchased at Hannoush Jewelers but it is close to my home so I took it to the store. A replacement piece would have cost well in excess of $1,000.00. The jeweler was not only able to fix the shank, but the store did not charge me to resolve the issue. Hannoush Jewelers exhibited customer service at its very best!!

  • 5/5 Leslie C. 1 year ago on Google
    Everyone is always warm, welcoming and so helpful. Stunning jewelry!!! Everyday affordable to glamorous statement pieces. Absolutely love Hannoush Jewelers.

  • 5/5 Elizabeth W. 1 year ago on Google
    I had a wonderful experience at Hannoush Jewelers. At each visit, I was greeted by friendly and knowledgable staff. The team really provides the support you need to make such an important purchase. Thank you, Hannoush!

  • 5/5 Richard M. 1 year ago on Google
    Professional service with a special one on one touch. Superb wedding ring set. Super knowledgeable and not pushy to the higher priced diamonds. A business who cares what the buyer wants, not what they want to sell you. Others should learn from them. Thank you.

  • 5/5 Mia Z. 2 years ago on Google
    Had an absolutely AMAZING experience choosing our engagement ring. Albert Hannoush went above and beyond, explained everything in fine detail and never left our side through the entire experience. The staff at the store are very welcoming and helpful, assistant Brittany was fantastic and very welcoming as well. Not only did we gain the best jeweler, but a lifelong friend. Thank you Hannoush Jewelers.

  • 5/5 Casey H. 3 years ago on Google
    My boyfriend and I went to look for a ring together. Jordyn was incredibly helpful and attentive. It was our first time buying fine jewelry and I was pretty nervous on deciding on which one to go with. However, Jordyn was able to point us in the right direction for our choice, as well as answer any questions we had. I’m so extremely happy with the ring we decided on. I needed it sized down and it was done very fast with seamless results. Looking very forward to coming here again in the future to add to this purchase.

  • 5/5 Kim U. 3 years ago on Google
    We love Hannoush ! Everyone that works there is always so friendly and helpful ! They’ve always taken great care of us here and we’ll continue to use them as our jewelers for years to come !!!

  • 5/5 catherine h. 3 years ago on Google
    The staff is fantastic! I went in with a basic idea of what I was looking for and they helped me find the perfect gift.

  • 5/5 Jahi K. 3 years ago on Google
    Hannoush Jewelers on Wolf Road is the best place to go if you're looking for engagement rings and want to find the best quality @ the best price! When you get there ask for: Michelle!

  • 5/5 Peter M. 3 years ago on Google
    Great service and selection. A pleasant shopping experience.

  • 5/5 Bobby F. 3 years ago on Google
    Simply love these guys!

  • 5/5 Cailin B. 3 years ago on Google
    Service was great. Friendly and immediate. They had what I was looking for but offered to special order if needed.

  • 5/5 Tim W. 3 years ago on Google
    This family jeweler is the only one I'll use. I've purchased several items from Hannoush and every time it's been a great experience. I don't like to or want to spend a ton of time looking for the right piece and they helped me avoid that. AND I am always happy with the result. My wife's ring is beautiful and she gets comments all the time. I told Albert what she likes and he came back immediately with what is on her finger. She and anyone who notices it, loves it!! Recently I went in for simple watch service and came out with a gift for my wife. I didn't feel "sold", I felt "assisted" with no pressure. Got a very nice pendant at a great price!

  • 5/5 Jason M. 3 years ago on Google
    Wonderful place. A representative came and helped me really understand my options and go through best options. Very seem less process at a GREAT price point. Definitely going to be a place I return to.

  • 5/5 Robin B. 3 years ago on Google
    Hannoush is my favorite jewelry store! The selection and customer service are great! The quality of jewelry is top notch. Both the family and staff are extremely knowledgeable about everything jewelry. They perform quality repairs and are always able to provide you with several options depending on your preferences. They are always my first stop for jewelry for myself or gifts for others🎁

  • 5/5 Ryan C. 3 years ago on Google
    As always, I’ve left knowing that I’ve gotten the absolute best jewelry for the best price. Jordyn was, and has been, incredibly professional and fun to work with! Thank you again for helping making the next occasion even more memorable and special!

  • 5/5 Edward D. 3 years ago on Google
    Service was impeccable. Thank you!

  • 3/5 Lori R. 3 years ago on Google
    Very chic store space. Large variety of jewelry designers.

  • 5/5 Brian W. 3 years ago on Google
    Albert and Mony were extremely helpful with a recent repair needed. Recently moved to NY from CT where I went top Hanoush for over a decade. I was happy to see Hanoush was also near our new home in NY as we always want to support family owned businesses. I highly recommend Hanoush in Colonie NY, as well as Enfield CT!!

  • 5/5 Joe V. 3 years ago on Google
    The associates at Hannoush Jewelers are knowledgeable, professional and very friendly.They work with you to make your dream come true. They make sure you are extremely satisfied whether it’s a purchase, cleaning or any questions you may have .Great Family business

  • 5/5 MegensBay 3 years ago on Google
    I choose Hannoush Jewelers for my engagement ring based on a prior experience with them 16 years ago. So for my second marriage of course Hannoush was my choice. I had the wonderful opportunity to work with Sales Consultant Elie. Elie’s understanding of what I really wanted, coupled with his knowledge and experience in the trade, resulted in our designing a one of a kind gorgeous engagement ring. Hannoush Jewelers is an excellent local company staffed by friendly and knowledgeable staff. I would highly recommend Hannoush Jewelers.

  • 5/5 lulu s. 3 years ago on Google
    Layla was so nice and work on getting me the ring I actually wanted and will custom make for me... great service

  • 5/5 Jeremy M. 3 years ago on Google
    Excellent service and advice, easiest place to make a decision. Explains everything in detail so you know what youre buying. A+ company.

  • 5/5 Jon B. 3 years ago on Google
    As always, excellent experience. Only the best quality and always great service and a great deal. Thank you David, Eli & the Hannoush team!!

  • 5/5 Mark C. 3 years ago on Google
    Outstanding service! If you are looking for the perfect place to buy high quality - hand crafted jewelry, look no further. They made the process simple and treated me like family. Many thanks to Al + his great team.

  • 5/5 997 t. 3 years ago on Google
    Thank you Albert, by far the best jeweler in the capital district. Best service and prices. It’s a pleasure shopping and doing business in your stores !!!

  • 5/5 Carrie L. 3 years ago on Google
    I had an amazing experience from start to finish with Michele and the team at Hannoush Jewelers! My expectations were greatly exceeded and a great value proposition in my estimation. I’d recommend Hannoush highly, in particular Michele, who listen to and more than delivered on my vision. Thank you!

  • 5/5 Jaime 2 years ago on Google
    I have been in a relationship with Hanneush Jewelers for over 32 years. First with Eli and now with Albert. It feels like family. Even though I no longer in the Capital District When I buy jewelry for someone I love - I only buy from Hannoush.

  • 5/5 Hugh E. 3 years ago on Google
    Explained all the scales for diamonds and really helped me with all questions I had

  • 1/5 Trona C. 3 years ago on Google
    My husband and I went there to get a few repairs done on some jewelry. I really enjoyed this place at first and was looking into a few of their pieces which I absolutely loved. I’m giving this rating because recently we went back there and while we were being served there were a two other customers who were shopping for some jewelry. One of the workers asked these customers which where “white” if they would like anything to drink while we were also standing right there and did not ask us if we would like anything. We came into the store at the same time as the other customers. I thought my husband didn’t notice but he did and it was just not very nice that the staff did that. Like I said I really did enjoy this place and love some of their pieces which I wanted to get myself but my husband and I will not be returning to this establishment for any of their services. I hope that this feedback is taken to ensure that this does not happen with other customers in the future. Update: as a result of my very first review I was asked to call to speak to the manager which I did. Michele asked me to explain to her what happened which I did. She then went on to say that what I said was not a valid reason for this being something that was racially based and that the situation did not have any substance. I gave Michele multiple explanations a to why I felt the way that did and that I was not pleased with the level of service that I receive. She was more focused on telling me that the Hannoushs are not pleased to read a review like this and that it extremely upsetting to them. And that she has been working there for 20 years and and they don’t typically ask every customer if they would like a beverage while in the store. I explained to her that I felt like the sole purpose of asking me to reach out was for me to remove the review and she agreed. No apology was issued she said that she cannot apologize for something that she didn’t agree with that was racially based because to her it was not. She completely disregarded what I was trying to say and what my point was. This is extremely unprofessional and felt more of a hijack than a conversation. I am extremely disappointed in how this situation was handled.

  • 5/5 Samantha V. 3 years ago on Google
    Albert and all of the staff at Hannoush were absolutely amazing. They took the time to listen and ultimately created a piece for me that exceeded all of my expectations. These days there are so many options when it comes to purchasing jewelry but the level of customer service that comes with purchasing from a family owned business is beyond what any large name company could ever offer. I’ll forever buy my jewelry from the Hannoush family. Can’t thank them enough.

  • 5/5 Justin H. 3 years ago on Google
    Fantastic experience inside and out. The utmost professionalism and care on full display.

  • 5/5 Veronika G. 3 years ago on Google
    Albert Hannoush and his team on Wolf Road provide a fabulous and luxurious shopping experience for all budgets. They welcome everyone with warmth, grace and open arms. The jewelry selection is exquisite and unique. I always look for a reason to shop here and highly recommend Hannoush to all of my friends and family!

  • 5/5 Patricia T. 3 years ago on Google
    Have done business with this family owned jewelry store for many years. The level of care and concern for customers is amazing! It doesn’t matter if your buying expensive diamonds or baby jewelry! You are treated with respect and whoever waits on you gives you their full attention. I have been to other jewelry stores were your treatment was based on how much you were spending. Not at this store! All customers are important and treated with the utmost respect. As far as I’m concerned this is the best jewelry store in the Capital region.

  • 5/5 Kathleen V. 3 years ago on Google
    How many jewelers do you know personally? How many jewelers do you know who take the time to sit down and really listen to you, ask you questions and work with you to create a piece that will ultimately become a family heirloom? Albert Hannoush has repeatedly gone out of his way to welcome us into his store, sit down with us & listen to our thoughts and ideas & show us what we’re interested in within our budget. Albert sold us our engagement ring and wedding bands, a special birthday ring and most recently designed & remade a piece into a beautiful necklace I can wear everyday. He also remade a piece as a surprise gift for my daughter & even took the time to deliver it right to our home. Additionally if I’ve ever needed any kind of service, whether a lost or broken piece, Hannoush family jewelers service is both professional & impeccable. Hannoush is a family run business with a personal touch that makes you feel like you are an extension of their family. I will forever do business with Albert and the Hannoush family jewelers.

  • 5/5 Dan F. 3 years ago on Google
    Hannoush and their staff are always very knowledgeable and professional. Another great experience today buying our wedding bands.

  • 5/5 Tyler S. 3 years ago on Google
    The only jewelry store for my family. Shopped there for 30 plus years. Always more than satisfied. Friendly knowledgeable device and best quality and prices.

  • 5/5 Caryl K. 3 years ago on Google
    I had a ring fitted and it was done great, and fast.

  • 5/5 Richard E. 3 years ago on Google
    Always look forward to visiting the people/friends at Hannoush ! Impeccable friendly service from Eli as he continues to help us with his vast knowledge and craftsmanship! Looking forward to our next visit ! Rich and Lorraine

  • 5/5 Daniel F. 3 years ago on Google
    Excellent selection and attentive, helpful, yet unobtrusive sales staff. In Albany all you have are small jewelers that don't wow you with what they have or big chains that have the same product. I was wowed multiple times at Hannoush Jewelers.

  • 5/5 Tori V. 3 years ago on Google
    We had a great experience working with Jordyn to pick out our wedding bands! She took the time to make sure we were happy with our choices and let us make our own decisions, while still giving great advice. Thank you!

  • 5/5 Jason H. 3 years ago on Google
    Always so friendly and professional at the same time! Their Product quality and prices are amazing!

  • 5/5 Alexandra M. 3 years ago on Google
    I cannot express how satisfied I am with the service and selection at Hannoush Jewelers. I had a very special family ring that needed to be redesigned and re-set and the jewelers at Hannoush created an absolutely beautiful and updated piece that blew me away. He was able to maintain the look and feel of my favorite ring, but elevated it to a whole new level. It was very special. On top of that, the selection of absolutely stunning jewelry showcased at the store is out of every woman's dream! Thank you to Al and the entire staff for such an enjoyable experience and for leaving me with a piece that I will LOVE!!!

  • 5/5 Ronald L. 3 years ago on Google
    Jorden, was informative, professional and polite. I will definitely shop at Hannoush again. Kudos to Layla!

  • 5/5 Amber L. 3 years ago on Google
    This year I celebrate my 20th wedding anniversary. My husband said I could find a diamond ring to commemorate the occasion. We went to Hannoush Jewelers with a defined price area in mind and were intent to stick to it. We met with Jordyn, who showed us beautiful pieces in our price range. However, I saw a piece that struck my eye and asked her about it. She informed me that it was a bit out of my price range, but we could see how close we could come to it. I fell in love at first sight with this ring! Jordyn gave us an amazing deal on a gorgeous ring that I absolutely love and will wear every day. I now have an heirloom piece I can hand down in my family and I am so proud to walk around with it on my finger. In fact, I was so impressed with Jordyn’s professionalism and honesty, and with the money I saved, I purchased a second piece to go with my new anniversary ring. This was an amazing experience and I will definitely be back!

  • 5/5 Er Ik O. 3 years ago on Google
    I have been a costumer since you. They never disappoint me. I have purchased wedding bands, worked with their team to design a unique engagsment ring, bracelets, and recently worked convertly to design surprise earings for my wife's 50 Th. They have bern Awesome. Give them your business, i promise you thzt you eill not be disappointed.


Call +1 518-472-0368 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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