1/5 Anne Marie A. 2 years ago on Google
Our
Hannoush
Experience
–
A
Tale
of
Unfortunate
Events
Short
Version:
5
total
visits
across
4
months.
Purchased
engagement
ring
and
wedding
band
with
flushed
fit
promised
during
first
visit.
3
visits
later,
never
fixed.
Almost
sent
us
home
with
the
loose
diamond
and
empty
ring
setting.
No
quality
control
–
engagement
ring
was
warped
&
wedding
band
was
the
wrong
ring
size.
When
they
gracefully
boast,
“we
will
work
with
you
to
make
you
happy,”
what
they
really
mean
is,
“you
can
pay
for
our
mistakes
until
we
get
it
right,”
(but
they
never
get
it
right
L
O
L).
Long
Version
(for
those
who
want
all
the
tea)
During
our
first
visit
in
October,
my
now
fiancé
and
I
finalized
our
purchase
on
an
engagement
ring
and
wedding
band
at
Hannoush.
We
worked
with
the
manager,
Michelle,
who
throughout
the
entire
exchange
promised
that
the
rings
would
sit
flush
(no
space
in
between
the
rings
when
on
the
finger).
Having
the
rings
sit
flush
was
very
important
to
me
and
the
main
reason
why
we
purchased
both
rings
at
the
same
time.
I
was
comforted
with
their,
“don’t
worry,
we’ll
make
it
work,
we
want
you
to
be
happy,”
motto
(remember
this
for
later
in
the
story).
Flash
forward
to
November,
my
fiancé
picks
up
the
rings
only
to
discover
that
the
engagement
ring
was
warped.
In
addition,
you
could
visibly
see
how
the
head
and
shank
of
the
ring
were
soldered
together
(chunky,
not
smooth
finish
–
pic
attached).
He
brought
the
ring
back
and
while
they
were
able
to
straighten
it,
they
said
nothing
could
be
done
with
the
head
since
“that’s
just
how
it's
attached,”.
Flash
forward
again
to
December,
we
officially
get
engaged,
I
try
on
the
two
rings
together
and
indeed
they
do
not
sit
flush.
After
sharing
the
ring
with
our
family
and
friends
over
the
holidays,
we
headed
back
to
Hannoush
in
January
to
discuss
how
they
can
fix
the
rings
to
sit
flush,
since
we
were
not
provided
what
we
were
promised.
Michelle
again
stated
their
favorite
quote,
“don’t
worry,
we’ll
work
with
you,”
but
we
quickly
discovered
that
really
meant,
“as
long
as
you
pay
for
our
mistakes,
we’ll
keep
changing
it
until
you
are
happy,”.
She
told
us
it
would
be
~$400
to
have
the
ring
made
so
that
the
head
(prongs)
sat
on
the
shank
of
the
ring.
We
come
back
a
week
later
to,
I
kid
you
not,
the
ugliest
ring
I
have
ever
seen.
They
handed
me
a
3+
mm
band
(promised
it
would
be
no
bigger
than
2.5mm)
engagement
ring
that
could’ve
easily
passed
for
a
men’s
wedding
band.
After
about
30
minutes
of
back
and
forth,
their
final
offer
was
that
they
could
try
to
sand
down
the
sides
to
make
it
thinner
but
that
we
would
have
to
pay
the
$400
regardless
even
if
we
didn’t
like
it.
At
that
point,
I
asked
for
my
original
ring
back
to
which
they
told
me
they
would
only
give
me
the
loose
diamond
and
empty
ring
setting
(since
the
prongs
were
cut
when
they
took
out
the
diamond).
I
almost
instantly
started
crying
when
I
realized
they
were
actually
going
to
send
me
home
with
no
ring
after
all
their
mistakes.
Somehow,
after
several
tears
shed,
they
were
miraculously
able
to
reset
my
diamond
in
my
original
engagement
ring
setting
within
less
than
10
minutes.
(Keep
in
mind,
our
sale
rep
was
continuously
discussing
with
the
owners
of
Hannoush
about
our
situation
but
they
never
once
came
to
talk
to
us
and
offer
a
solution,
despite
visually
witnessing
the
blatant
disappointment
and
distress
on
our
faces).
After
getting
back
my
ring,
we
handed
them
(for
the
last
time)
my
wedding
band
to
fix
because
guess
what,
it
was
the
wrong
size!!
We
said
good
riddance
after
picking
up
the
wedding
band
and
will
never
step
foot
in
Hannoush
again.
We
write
this
post
in
hopes
that
improvements
will
be
made
so
that
future
customers
can
be
offered
a
better
experience.
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