Reiner's Fine Jewelry Engagement Rings Houston image

Reiner's Fine Jewelry Engagement Rings Houston

Jewelry store Jeweler Jewelry designer Jewelry repair service Jewelry buyer Diamond dealer Watch repair service Jewelry appraiser Diamond buyer

Long-running, family-owned shop specializing in engagement rings, loose diamonds & custom work. People often mention ring, jewelry, Bert, Reiner, store, service, engagement, time, custom, wedding,


Address

2210 Westheimer Rd, Houston, TX 77098, United States

Website

www.reinersjewelry.com

Contact

+1 713-520-1212

Rating on Google Maps

4.70 (221 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 5 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: ring (116) jewelry (61) Bert (38) Reiner (37) store (32) service (32) engagement (31) time (29) custom (29) wedding (29)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 JOLENE L. 4 years ago on Google
    DON'T GET CAUGHT IN THIS SCAM.....THIS PLACE IS A JOKE!!! ALL THEIR JEWELRY IS FAKE!!!! SHAME ON THE TRANSPORTATION GROUP THAT DROPS YOU OFF AND YOU ARE STUCK THERE FOR HOURS. I wouldn't even give them a star, but I have to so that I can post this! We got screwed from this place!!! They are very aggressive people! Stay away from this place!!
    7 people found this review helpful 👍

  • 1/5 Golden C. 4 years ago on Google
    Don't do this tour unless you have a few hours to waste. The "jewelry" store has a bunch of cheap items that they mark up 500% and then give you 50% of deal lol. We bought a ring and the next day a small stone had already gone missing. They dont even have cameras all over the place, that tells you how cheap the merchandise is. A regular jewelry store of this size would have close to 50 cameras. Then they take you to the tequila factory, which is just a tequila store as nothing is made here except profits. No price tags on the tequila is a bad sign, they were quoting me prices in the $50usd range for flavored tequilas lol. The fact that the jewelry store pays for the tour is enough of a clue as to what to expect. Had to spend 3 hours here before getting to Tulum.
    4 people found this review helpful 👍

  • 1/5 guillermo c. 4 years ago on Google
    We just got back from Playa De Carmen. And one of the tours brought us here to Matis I found the place very pushy wanting you to buy and when you walk away they drop the price . That’s when I knew they are trying to hustle me .. we did by a few things but not after I drop the price to 35 dollars compared to 80 dollars I believe the rings I bought are fake. But the kids like it. I wouldn’t recommend this place. For instance I was about to walk out when I seen some earring that Caught my eyes they tell me it diamonds cost is 23,000 I laughed and said ya right they turn around then and said how about 10300 I walked up to him told them stop asking me I’m walking out good bye. Anyway be careful what you buy and don’t let them push you around
    3 people found this review helpful 👍

  • 1/5 Adam D. 5 years ago on Google
    Fake! Just got back from vacation in Mexico While there we chose to do a market tour- which ended up taking us to a Matis jewelry store (before taking us to the Market) - they sold us a fake- we had it apprised - total fake stones - plus poor quality gold... Avoid this company. Liars, they told us it was real gems!
    3 people found this review helpful 👍

  • 3/5 Natty J. 4 years ago on Google
    Ok prices I love my color changing ring and earrings ❤️ 😘 I just wish they showed us more jewelry they only took us to one section in the store...didn’t like that.
    2 people found this review helpful 👍

  • 1/5 Jack D. 5 years ago on Google
    On January 3 2019, I purchased 2 bottles of Tequila from the Tequilla store in Puerto Aventuras, Mexico. Edgar the sales person told me that the bottle of Casa Verde was a 4 year old Tequila and the square bottle of Casa Chica was a 8 year old Tequila. Edgar was the person who took the bottle off the shelf and asked his boss to wrap the bottles. Because these bottles were aged Tequilla, Casa Verde was 99$ USD and Casa Chica was 100$ USD. The boss lady wrote on the invoice that these 2 bottles were Anejo Tequilla. The boss lady wrapped the bottles for my transportation to Canada. FRAUD: When I unwrapped the bottles, the Casa Chica bottle is a REPOSADO. This is aged 2 months to 1 year, not a 8 year bottle. AND this bottle 750 ml bottle was 3/4 full. The lady boss wrote Tequila Anejo on the invoice and knew this is not right. Finally, by wrapping the gifts, your sales people knew I would find your FRAUD in Canada. I blame also Air Transat and BlueBay Grand Esmeralda Hotel recommending and taking us to the MATIS Jewellery and Tequilla Factory in Puerto Aventuras, Mexico. BE VERY CAREFULL. DO NOT LET THEM WRAP ANYTHING, JEWELRY OR TEQUILLA BOTTLES. JUST DON'T GO WHEN YOU GET OFFERED THIS FALSE FREE TRIP.
    2 people found this review helpful 👍

  • 1/5 J N. 5 years ago on Google
    We got trapped into going to Matis when we were supposed to just go to 5th Ave to do some shopping. We've been to Matis before and never bought anything because its Mexico and we were weary of buying jewelry from Mexico. But this time it was our 5th anniversary, and my wife though it would be nice to get a ring from Mexico since it's where we had our honeymoon. The guy showed us a bunch of rings. Then he showed us what was supposed to be "csarite" which is mined from some Mayan village. Well it was a really nice ring so we bought it. After getting home, we google it and csarite is only mined in Turkey, the gold also faded after a week.
    2 people found this review helpful 👍

  • 1/5 Dora H. 5 years ago on Google
    We took a free tour to Tulum and stopped at Matis jewelry factory and Tequila shop after attending a resort presentation. The attendants were very attentive and knowledgeable. They guided people around the jewelry factory in small groups. The place was packed with mesmerizing creative and artistic works of silver and alloyed designs and stunning pieces of jewelry. I bought two beautiful rings set in silver with a precious gemstone that changes color by the lighting in the area. Waited for our rings to be sized while we sampled the tequilas next door. Unfortunately mine were stolen in my purse in Tulum. Not sure if I was being followed by a local. My friend bought a beautiful ring with same gemstone and different setting in silver and a beautiful medium sized mother of pearl, ebony, and obsidian turtle. Matis attendants packed and delivered our purchases next door at the Tequila shop within 15 minutes. However when my friend unpacked at home she was very disappointed to find a smaller turtle with a different design than the one she purchased. If you visit this place be vigilant and wait there until you check your purchases before going next door to the Tequila shop.
    2 people found this review helpful 👍

  • 1/5 Natalya V. 1 year ago on Google
    They cracked my gemstone while doing custom ring and didn’t admit that and didn’t propose to replace it with the gemstone of same quality, they just made me pay for the ring and gave me no options. Also don’t expect them to make a custom jewelry in the measurements and proportions you wanted, for example, instead of 3.14mm they will do 2.9mm and instead of 1.5mm they will do 1.8mm. I don’t recommend to deal with this jewelry store, they are dishonest people.
    2 people found this review helpful 👍

  • 5/5 Ellen M. 3 years ago on Google
    My now-fiancé and I had a great experience designing my engagement ring with Bert. He was knowledgeable and never pushy, taking time to explain the details to us without rushing us into any decisions. They were able to source lab diamonds for us to review (and ultimately select) within just a couple weeks of our initial visit. After we found the perfect stone, they worked with us on designing the perfect ring. The process of custom designing a ring was easier than expected, and we got plenty of images before giving the go-ahead so we could be sure the design was what we had envisioned. Overall, we were very happy with the whole experience. They made us feel comfortable the whole time and we felt like the pricing was very fair. Would definitely recommend to anyone looking for the perfect engagement ring!
    1 person found this review helpful 👍

  • 1/5 naturallyterry 3 years ago on Google
    Their customer service was purely disgusting. The staff was very rude, pompous and unprofessional. I didn't catch any names but the guy I spoke to was very aggressive for no reason. The way they treated me, the store might as well had a "Whites Only" sign in front.
    1 person found this review helpful 👍

  • 1/5 H T. 3 years ago on Google
    I was looking for a ring enhancement for my wife for our 20th year wedding anniversary. I was convinced to come to this establishment because of the great reviews that I saw on line. The service I received today was nothing short of poor! I was greeted by a young white kid, (who didn't even know what a ring enhancement was) I didn't get his name, but he told me that what I wanted would require custom design which was not a problem. He quickly grabbed a plastic bag and told me to leave the ring that my wife was wearing and he would get back to me with a quote without even knowing exactly what style of enhancement or how many diamond carats I was looking for. He spoke fast and acted as though he had better things to do rather than assisting me. I felt very rushed and was truly disappointed with the customer service. Needless to say I went to Deutsch's 2 miles up the road and was greeted with excellent customer service and purchased my wife a 3 carat ring enhancement. I'm sure this establishment could have provided exactly what I wanted but because of an inexperienced sales representative I went else where. I believe that everyone deserves a second chance but your only married for 20 years once in this life time.
    1 person found this review helpful 👍

  • 1/5 Amir A. 4 years ago on Google
    I don’t recommend Reiner’s for anyone, except you like to buy used! And also they should respect their customer little more!! Update—- I got your reply but you was showing me a diamonds without certificate and low quality which were used plus you was so rude and ugly. You should respect your customers before performing your business!!! If you can not be more respectable, you can hire a nice people to deal with the customers.
    1 person found this review helpful 👍

  • 1/5 Adam H. 4 years ago on Google
    Went here on a trip recommended by air transit at our resort as part of a shopping tour as well in Playa del Carmen first walked in and was told to leave our backpacks or bags behind the counter. Then we were put at the back of the store and we were lead by speech from one of the managers. After that they broke us up in two different groups.when I told them I was not interested in buying anything at all because it was all over priced and I don't wear jewellery they would not let me leave the store and they threatened to call the police on me all because I wanted to get my bag and wait outside in the nice warm sunshine for the rest of the group to finish up. my wife was so upset at the way that we were treated she was crying on the front steps waiting.All in all we were treated like a piece of garbage on my vacation. Very very pushy staff
    1 person found this review helpful 👍

  • 4/5 Snoops & S. 5 years ago on Google
    We weren’t suppose to go here but I ended up buying a chain I was looking to buy since I broke mine last year. Also bought a opal pendent which I love. Very reasonable prices.
    1 person found this review helpful 👍

  • 1/5 Georgina P. 4 years ago on Google
    Absolutely terrible experience. Was told this was a jewellery factory tour not a massive jewellery store with high pressure selling literally at every counter. The sales lady completely ignored my husband basically for the entire visit then tried to sell me fake jewellery and created precious gems. She also tried to tell me that Rhodium plate (which is what the majority of their gold jewellery is) does not ever wear off . She also said and I quote, "white topaz is exactly the same as diamonds ". Unfortunately for her, I'm well aware there's a massive difference between the two. Finally what topped the whole experience over the edge was when she showed me a section that had stones that changed colour when you turn off the lights. She got really snarky with us to buy something and when I flat out told her I didn't like the color of the stones she literally pointed at the door and said thank you for coming. This is definitely not worth the visit or the rip off for fake jewellery.
    1 person found this review helpful 👍

  • 1/5 Dilan P. 4 years ago on Google
    One of the biggest tourist scams.. we bought a ring and within 2 days gems started to fallen off and colour got changed. so we came back here and asked for a refund but they said they don't do any refunds.. only option was an exchange but every ring we selected was more expensive than the ring we bought and there is no ring available for that price range.. best thing is avoid places like this.. bunch of loosers ripping off people..
    1 person found this review helpful 👍

  • 1/5 Danielle F. 4 years ago on Google
    This place is a fraud. They told us we were buying jewelry made in Mexico from Mexico come to find out that the jewelry we purchased, was a stone from Turkey and not a Mayan stone as they claimed! Amstar sold us this tour and guaranteed that we would be going to an artisan market that sold items only handmade in Mexico. Boy do we feel stupid for trying to support . Do not listen to anything the company Amstar recommends
    1 person found this review helpful 👍

  • 1/5 Nichole W. 4 years ago on Google
    I will NEVER go to this place again and advise people NOT to go! All the negative reviews are 150% true! They ripped me off twice with stones falling out! Their repair guys obviously have NO clue what they are doing! Yes they mark it up 1000% and say they can't come down but as soon as you say your not paying that they come down 75% or 50%! Buyers BEWARE! It's sad that they do this to people who come and throw money around in their country! Liars! My ring was a COMPLETE disaster and I wish I could post a picture! 😠😠😠😠😠😠😠😠😠
    1 person found this review helpful 👍

  • 1/5 Patrizia E. 5 years ago on Google
    (Translated by Google) A disaster Buy various things But the worst purchase of my life One of the rings is already broken The gold plating they gave the silver ring lasted 3 days And it has a guarantee x 2 years I can't get anyone to take over A disaster (Original) Un desastre Compre varias cosas Pero la peor compra de mi vida Uno de los anillos ya se rompió El baño de oro que le dieron al anillo de plata duro 3 días Y tiene garantía x 2 años No logro que nadie se haga cargo Un desastre
    1 person found this review helpful 👍

  • 1/5 Danithepingu f. 5 years ago on Google
    (Translated by Google) Hands off! Totally overpriced. Salespeople are aggressive and keep an eye on you. Do not be seduced. We were in the free tour from our hotel to Playa del Carmen. (Original) Finger weg!Total überteuert. Verkäufer sind aggressiv und lassen einem nicht aus dem Augen. Lasst euch nicht verführen. Waren in der Gratis Tour von unserem Hotel nach Playa del Carmen.
    1 person found this review helpful 👍

  • 5/5 Kimberly D. B. 2 years ago on Google
    My husband and I met with Lenny to inquire about the value of my grandmother's jewelry. From the moment we entered we felt a family atmosphere with both the staff and customers as they interacted. Lenny, in particular, was very detailed and gave attention and time to every piece of jewelry. We will definitely make the drive for future jewelry purchases! Glad we made the stop.. Reiners is highly recommended.
    1 person found this review helpful 👍

  • 5/5 Emily L. 2 years ago on Google
    I spoke with Lenny and Bert, who were both kind, professional, and helpful. I needed a fine necklace repaired in time for me to leave town, and they got it fixed even faster than I expected. The price was very fair for the work and turnaround time. I will bring my jewelry here in the future when it needs attention. They also have a nice selection of beautiful pieces for purchase. I’m so glad I brought my necklace to Reiner’s.
    1 person found this review helpful 👍

  • 5/5 Marissa 1 year ago on Google
    I know absolutely nothing about rings and jewelry. It has never been something I cared about, ever. My partner wanted to get a ring for me to propose with in the future, but we had no idea where to start. This was the first place we tried and I am glad we did. It was the first and last place, we didn't need to go anywhere else! We were immediately greeted by a woman named Toni upon entering. Toni was an absolute delight to work with. She was patient, kind, and helpful. She literally started from the ground up helping us choose a cut, stone, a style of ring, sizing, everything! It was a pleasant experience and we found a ring that I loved. I highly recommend this jewler! Thank you so much Toni!!! I have yet to see the ring but I do know it arrived safe sound! Thank you so so much!
    1 person found this review helpful 👍

  • 5/5 Angeles G. 3 years ago on Google
    This is the best jewelry store in Houston! They’re extremely knowledgeable, and I can trust I’m getting a fair price. I don’t shop anywhere else.

  • 5/5 Kara M. 3 years ago on Google
    My husband bought my wedding rings from Reiner’s. It’s beautiful and they did a great job!!! I love it!! And they keep taking care of us when I need it cleaned or when I let a diamond snag out of the setting. We also bought my husbands band there and have had it cleaned and polished, too. Beautiful! I just received mine back after having it cleaned snd polished and will be taking my husbands to have the same done, courtesy of the store if you purchase your ring there.

  • 5/5 Matthew S. 3 years ago on Google
    I’ve been shopping here for a few years now - purchases include custom earrings, an engagement ring, and wedding bands. Make sure to ask for Bert! He has been extremely helpful in designing the jewelry, picking the stones/bands, etc. He also has always been quick to respond to a call or text when I had a question. Really no reason for me to go anywhere else! Also, don’t let all the “custom” work they do scare you away. Yes, the products are of much higher quality than you will get at most other places, but you’ll find the price point is generally very fair, and you never know when you might be surprised by a good deal. Ditch the overpriced designer pieces that clutter the bigger shops and get the real deal here (they might have a small selection of designer options, but largely they hand make the jewelry for you and charge a margin above what it costs them to make). Turnaround times are very quick when they’re custom making pieces (a few weeks is my experience, but I’m sure it could vary depending on complexity). Lastly, don’t fall for the large store footprint of some of their competitors. The store is a little small, but the selection is great, and their custom capabilities make the possibilities endless. I would highly recommend and will return again in the future.

  • 5/5 Monika L. 3 years ago on Google
    I recently gotten my engagement ring scratched and needed a place to repair it. My fiancé decided to go to Reiner’s due to their good reviews. This place did not disappoint. Everyone is very friendly, welcoming and helped us right on the spot. They only took a couple of hours to fix and the ring came out flawless, like nothing ever happen to it. We definitely will be back for any jewelry needs! 10/10 recommend!

  • 5/5 Babette C. 3 years ago on Google
    great customer service. they were very patient with me and helped design my perfect custom piece. thank you so much!

  • 1/5 Camille M. 3 years ago on Google
    I made the mistake this week of taking my antique black opal and diamond ring that my husband bought me for my birthday to Reiner's Fine Jewelry to be re-sized. They thinned out the band and changed the shape of the ring, creating sharp angles around the front of the ring. They made the ring too big, and now it slides around on my finger, which will put the opal in danger. They ruined my ring, and then didn't even get the size right. They did not tell me that they would change the shape, and create these weird sharp angles on the band. I've bought jewelry here in the past, but never again. If they do such an amateurish job on re-sizing, I would not trust their jewelry.

  • 5/5 Travis/Steely B. 3 years ago on Google
    Reiner’s is by far the best jewelers in Houston. They are all so extremely kind and helpful. They take great care of my fiancé when we were picking out my engagement ring. They continued their amazing level of customer service a few months down the road when we were picking out our wedding bands. We will be customers for life!!

  • 5/5 Amy G. 3 years ago on Google
    Reiner's is a wonderful, family-owned jewelry store. I went in on a whim after second-guessing the wedding band that my fiance and I had already purchased at a jewelry store chain. Lenny was immediately helpful in talking me through the different options that would complement my engagement ring. It was such a pleasure to work with him, and we ended up finding a wedding band that I absolutely love! Reiner's also cleaned and rhodium-plated my engagement ring and it now looks as sparkly and beautiful as the day my fiance proposed with it. We will definitely be back!

  • 5/5 Kate R. 3 years ago on Google
    Great customer service. Bought a ring there almost 4 years ago and never had it sized. One of the employees (owner perhaps) has talked me out of getting it sized due to me just having a baby and fluctuating weight changes that accompany that stage of life. Brought it in for resizing and they did it no charge! Excellent customer service, totally made my day and will be back for any future jewelry needs. Highly recommend!

  • 5/5 Almeria S. 3 years ago on Google
    We’d been conversing with Bert at Reiner’s Fine Jewelry for months for our wedding rings. Although there were lots of questions, we never felt rushed. Bert went above and beyond, explaining the 4 Cs of diamonds. He took the time to ensure that perfect wedding ring was created. Upon delivery, my custom designed ring was even more beautiful and brilliant than I could have imagined! We are so thankful to Bert, Lenny and the entire Reiner staff for excellent service, and quality jewelry we’ll cherish for the rest of our lives!

  • 5/5 David M. 3 years ago on Google
    I highly recommend Reiner's. Great variety of rings and stones. Bert helped me, with lots of patience, to design the set based on my budget and I am extremely happy with the results.

  • 5/5 Emma J. 3 years ago on Google
    My fiancé and I bought our engagement ring at Reiner's and had the absolute BEST experience. Lenny worked with us to get exactly what we wanted and it's the most beautiful piece of jewelry I own. The whole experience felt really tailored and we felt we were getting the best value for our money. Highly recommend!!

  • 5/5 JARRED P. 3 years ago on Google
    We have now used Reiner’s for multiple pieces and have been extremely satisfied every time. They worked with our changes and were very accommodating and fast. I did a lot of shopping around before purchasing my wife’s engagement ring, and Reiner’s was a great selection and price. But truly, it’s the amazing service that has made them OUR jewelry store.

  • 5/5 Jessica P. 3 years ago on Google
    I brought in my engagement ring that needed to be sized up a whole 1.25 size and the band was already very thin, but Bert was extremely helpful and comforting in guaranteeing that would not be an issue. Also, since this was my first time ever resizing a diamond ring, I was very concerned about the potential of diamond swapping. However, Bert again was very understanding and patient in providing all the reassurances that helped me feel more comfortable with letting my ring “out of sight”. They do an inclusion analysis of your diamond for any inclusions or inscriptions beforehand and let you see and note for yourself (turns out my diamond was inscribed!). Then at pick up you check for these inclusions again. Will definitely be coming back for my future jewelry!

  • 5/5 Nicole M. 3 years ago on Google
    They are beyond amazing! So so helpful. My husband and I went there today to have my ring repaired as the stone was loose. They were able to fix it immediately within a few minutes and they also gave it a quick clean which I was not expecting. They went above and beyond. So happy. Thank you so much. We really appreciate it. Will definitely be back for any jewelry needs in the future.

  • 1/5 Alex R. 3 years ago on Google
    Super expensive services! $85.00 to size down a ring!!!! Almost half the ring size.

  • 5/5 Frederick H. 3 years ago on Google
    There's too much to mention so I'll keep it short. These guys are the go to place for wedding bands in my mind. Let me explain: I'm not rich (yet), and I needed a men's wedding band on the cheap. They were very upfront with me about their high quality products at a more affordable price point. They didn't have my size and the style of a stainless steel wedding band I selected in the store but they ordered it and it arrived in no time. Not only that, they set me up with a VERY realistic looking silicon wedding band that was VERY affordable in the mean time. AND when I came to pick up the stainless steel wedding band I arrived late, at close, and they were nice enough to let me in and get my ring despite locking up. They also hooked me up with a sweet swag bag, ring case, etc. These guys are legit. They respected me like any other high roller customer despite my lesser means. Ask for Bert! I'll be returning when I hit it big! Pics are on the way!

  • 5/5 Michelle K. 3 years ago on Google
    Beautiful jewelry, excellent, excellent jewelry repair & outstanding customer service!! Highly recommend!! 🥰

  • 5/5 Megan M. 3 years ago on Google
    I brought my emerald ring to Reiner’s to be reset into a new setting. Mr. Reiner was very helpful suggesting setting options that could work. My ring was finished in 6 days and it turned out so beautiful. The price for the reset was very reasonable. I will definitely be returning to Reiner’s in the future for help!

  • 5/5 abeeh 3 years ago on Google
    Great customer service! I went on my lunch break to get my anklet bracelet fix and I was out of there in 10 mins. 😊

  • 5/5 Robin R. 3 years ago on Google
    Reiners Fine Jewelry is an honest and trustworthy establishment. I’m speaking from my own personal experience. I would highly recommend this jeweler.

  • 5/5 Michael R. 3 years ago on Google
    Such a great jeweler, I commissioned a custom setting for my now fiancé and the process was flawless! Reiner’s used C.A.D. to make a rough draft then a wax mold. All engraving and finishing was done by hand. 10/10 Loved the more relaxed atmosphere, nowhere near as uptight as other jewelers.

  • 5/5 Jessica L. 3 years ago on Google
    My fiancé and I had a wonderful experience shopping at Reiner’s! They helped my fiancé find his ring and they helped me custom create my wedding band to accent my engagement ring beautifully. They were very patient with me when I had no idea what I wanted! I can’t thank them enough for making this process so enjoyable!

  • 5/5 Ben C. 3 years ago on Google
    Incredible customer service. Highly recommended

  • 5/5 sweetT j. 3 years ago on Google
    I trusted them to repair my mothers ring and they did a wonderful job! I am glad I trusted them they will be my forever jewelry store!

  • 5/5 Adam M. 3 years ago on Google
    I had a set of three custom rings created by Reiner that turned out exactly as I described. Turn around was quick and their team was very responsive.

  • 5/5 Hannah W. 3 years ago on Google
    They made me a beautiful custom engagement ring and helped me find the perfect band to match. Great customer service and quality.

  • 5/5 Edward T. 3 years ago on Google
    Been a happy customer of Reiner’s for several years. It’s a tight-knit family operation committed to great service. They’ve provided thorough appraisal services, have a lovely selection of pearls and are our go-to for watch repair. Highly recommend.

  • 5/5 Jason H. 4 years ago on Google
    Went in to get my ring resized. Everyone was very professional and provided prompt service. Lots of great products - and fabulous customer service. Will come back.

  • 5/5 Ryan V. 4 years ago on Google
    I stopped in to have my new timepiece resized and I was promptly greeted and assisted. The service was finished within a few minutes and the staff was pleasant and courteous throughout the process. A special thanks for providing not only quality service, but a complimentary resize as well!

  • 5/5 Molly S. 4 years ago on Google
    I went here to get a ring resized and they did a great job!! They were able to accommodate us same day and their prices were very reasonable. We will definitely use them in the future.

  • 5/5 Amanda C. 4 years ago on Google
    I had my engagement ring sized at Reiner's and it was the easiest process, I'm simply dropped it off and received a text as soon as it was ready. I felt the cost of $75 was fair since my band was fairly straightforward (no pave, just gold). They answered all of my questions about the setting and I'll definitely be going back for my wedding band.

  • 5/5 Symone B. 4 years ago on Google
    Friendly and attentive staff!

  • 5/5 Joseph P. 4 years ago on Google
    easy to work with, fast, and knowledgeable

  • 5/5 Claudia L. 4 years ago on Google
    I’ve used Reiner’s for a variety of services the last few years - they are always professional, well priced, and a pleasure to work with!

  • 5/5 Joel L. 4 years ago on Google
    Had a good experience choosing a wedding band and getting some pearls. Also had two rings cleaned/plated and they looked like new. They were able to get the custom wedding band ordered and delivered within 48 hours and also had the cleaning done, too. Excellent, prompt service. I highly recommend them and look forward to more business.

  • 5/5 Diego N. 5 years ago on Google
    Reiner's made my shopping experience so easy. I was at ease knowing that I was in good hands as he was extremely knowledgable on fine jewelry and diamonds. When it eventually came down to choosing a jeweler and a ring, I couldn't imagine going anywhere else. Mr. Reiner helped me with every step of the process and had the mold created before I gave my final approval to create the perfect ring for my fiancee. My fiancee was absolutely in shock when she saw it for the first time in the Maldives and still to this day she thinks it's the most perfect ring ever.

  • 1/5 Mathieu J. 4 years ago on Google
    Beware, this is no more than a scam. Our money was stolen and i'm now contacting visa to get my money back Long story short : We went there with a group on our way to Playa del Carmen. While we knew their jewelry wasn't anything that would be great quality, my wife found a ring she liked regardless, at a pretty acceptable price, 100$ USD. She's worn the ring for two hours and lost four "jewels" on it. She then decided that the wanted her money back rather than trying to get it repaired, it would be bound to become worse anyway. So we went back, argued and gave them the ring with a receipt "proving" that they would give us our money within the next 5 days. It's now been almost two weeks, i can't reach anybody, can't talk to anybody and have not been given my money back They even made fun of us for not buying something more expensive So i'm now with visa, they will reimburse our purchase and i'll fight my heart out so that they don't have credit cards there. TL:DR Scammers, don't buy anything

  • 5/5 g h. 4 years ago on Google
    Absolutely the most amazing place for beautiful quality jewels and gemstones. Museum quality pieces and rare finds! Reasonable too.

  • 3/5 Lisa K. 4 years ago on Google
    We went here on a tour recommended by Amstar. Bought too much, but we could have said no. I like my ring, real or not. Haven't checked into it, and probably will not. Guess you get what you pay for. Beware, but fun to look around.

  • 1/5 jennifer f. 4 years ago on Google
    This store is a scam, it sells overpriced FAKE jewelry. I am shocked that travel agents recommended this “free tour”. Keep your money in your pocket.

  • 1/5 Ricardo A. 3 years ago on Google
    Flat out junk jewelry! Fake Fake and you get hustle! Be careful, don’t even get into the showroom!

  • 1/5 Michelle R. 4 years ago on Google
    It's been 1 day of wearing my "rose gold plated" ring and my finger is green. I'll be disputing the charge.

  • 1/5 Christina C. 4 years ago on Google
    FAKE JEWELRY. ALL OF IT. Do not waste your time. When my boyfriend and I booked an excursion they threw this place in for “free”. Little did we know we’d be followed by a “guide” the entire time trying to sell you things and basically guilt you into buying. I was an idiot and bought a ring that they told me is only mined in Mexico and only can be bought in Mexico. Googled when I got home, clearly a lie and is mined in Turkey. It’s a scam. Don’t waste your time or money.

  • 1/5 Naturally A. 4 years ago on Google
    Lol that's all I have to say about this place...is lol. Dont let them pressure you into buying their fake pieces. I had a blonde woman named Anna follow us around. Hovering over our shoulder and breathing down our necks pressuring us to buy something even after we told her we were not interested in anything in the store. Either she is persistent or not very bright. Dont buy anything from this store as most of their pieces you can get for half the price right down the street. Again...lol.

  • 1/5 Aanirakk 4 years ago on Google
    READ REVIEWS! They sell FAKE jewelry, luckily I found out my 5k ring was fake while I was still there. Most people dont They get home, get it appraised and find out it's fake. The certificate that came with my ring was bogus. I looked up the cert# on the lab website and it didnt exist. Got the ring tested at a jewelry store and the "beautiful burma rubies" lost their color. I demanded a refund and got it but mist people are too far away when they realize they have a fake They have a bunch of lawsuits..

  • 1/5 sikiratb11 4 years ago on Google
    Staff gets made if you negotiate or don’t want to buy for their price. Also all the jewelry is fake. I was the dummy that actually bought something from here took it back to US only to determine its fake and definitely wasn’t worth what I paid for.

  • 1/5 Kyle M. 4 years ago on Google
    True silver does not turn green my mother and I spent over $1500 worth of jewelry here and I rings are all turning green after getting wet. I have so many rings that I’ve bought from Macy’s and JCPenney K jewelers and Shane that are silver and I wear them in the shower all the time they never turn green so why the hell are the rings here are turning green if they tell us it’s true silver!! I would’ve never told my husband to buy me s*** from this place they are a horrible quality. Wonderful sales people but horrible quality .

  • 1/5 Red V. 4 years ago on Google
    Read the previous reviews, they do tend to tell the truth. If you are here checking out reviews, you should listen to your gut and save your time & money. I don't know which jewellery in the store is real or fake. Just pay for your taxi to Playa Del Carmen yourself. Save yourself the hassle of being hassled into buying jewellery that could be inauthentic or fake. There are no security cameras in the store which could mean the stuff inside is not as valuable as the salespeople say it is. Buyer beware. You work hard for your money and save it before your vacation. Don't let it fly by without heavy consideration, thought and research.

  • 5/5 Deb F. 5 years ago on Google
    My husband and I went to the jewelry store, Matis (no H) and were not disappointed. Saw lovely jewelry and purchased a beautiful diamond necklace and I have every reason to believe that it was worthy of the price. On retrospect I decided that a had a couple of other diamond necklaces and probably this one was not enough different than one I had at home. I did return it and no questions asked except, why did I want to return it? That is not an unreasonable question. They did take it back, said I would receive a letter by email the next day agreeeing to returning my money in 10-15 days. That is exactly what happened. The charge for the exact same amount was a credit on my charge. I would go there again to look at jewelry. I did buy another item and I am pleased with that.

  • 5/5 Maria Jose R. 5 years ago on Google
    (Translated by Google) Beautiful attention from Marcela !!! thanks for your warm attention !!! Ma Jose (Original) Hermosa atencion de Marcela !!!gracias por tu calida atencion!!!Ma Jose

  • 4/5 Gonzalo de la Peña V. 5 years ago on Google
    (Translated by Google) Fine and fancy jewelry, they also make arrangements (Original) Joyería fina y de fantasía, también hacen arreglos

  • 5/5 Faith B. 2 years ago on Google
    I was looking for a place to have a custom piece of jewelry made. The staff at Reiner’s helped me create the look I wanted and explained everything without being pushy and ended up saving me money. The even better part- I only had to wait about two hours for my beautiful new jewelry to be ready! I am in love and will forever recommend Reiner’s to everyone I meet.

  • 5/5 Bailey B. 2 years ago on Google
    We did a custom engagement ring based on a photo I had seen online. The ring totally exceeded my expectations and is just what I wanted! Everyone was incredibly kind and easy to work with! We will be using them again for wedding bands. Would definitely recommend!

  • 5/5 Tomas G. 2 years ago on Google
    I am so happy i found this place when it came to looking for engagement rings! They were so helpful with everything and really understood what i wanted. I had a vision in my mind of what i was looking for and a certain budget and they were able to get it done within my budget. I would 100% recommend this location especially if you don’t have much knowledge about looking for jewelry they will definitely steer you in the right direction.

  • 5/5 Tyler C. 2 years ago on Google
    We had an excellent experience with Bert and the rest of the team at Reiner’s.

  • 5/5 Jennifer N. 2 years ago on Google
    Reiner's has a nice low key atmosphere, great customer service, and fair prices. I came in looking for a ring setting for an emerald cut diamond. Bert showed me what they had in the store, and we discussed making a custom design. He was very pleasant to work with, very patient and accommodating. Ultimately they made a customized setting based on a ring in stock that wasn't quite perfect for me, and they made further small revisions to be sure I was happy with it. I'll be sure to return for other jewelry purchases and repairs.

  • 5/5 W H. 2 years ago on Google
    Amazing experience! I fully customized my ring here and I am obsessed with the outcome!!! HIGHLY recommended!!

  • 5/5 Justin T. 2 years ago on Google
    Bert and team supported us for our custom engagement ring from start to finish. I could not ask for a better partner in terms of expertise, timeliness, and trustworthiness. Bert and his designers had the experience to take my vision from (rough) sketch to polished CAD model. They were highly responsive and transparent.

  • 5/5 Vince 2 years ago on Google
    Anything worth doing is worth doing right, and procuring an engagement ring was a task that absolutely needed to be done right! I did my due-diligence/research, and went to a number of locations all over the Houston area (even as far as Texas City). While there were a number of contenders, it was Reiner's Fine Jewelry that ultimately provided the best experience & the best diamond ring. They are family owned & operated, so I ended up working with Bert Reiner, and I genuinely appreciated his knowledge and professional demeanor throughout the process. We were able to shoot it to each other straight on 'what I was looking' for vs 'what he had', and there was never any feelings of 'pushy salesman' type pressure. On every occasion, he took the time to let me sit there, and look and deliberate between my top two diamonds; going back and forth between this light and that, inside vs outside, etc.. He maintained this level of help and professionalism, even knowing and understanding that I was looking elsewhere, and may not even buy from them. Reiner's knows they have a fine selection and fine customer service, and I would be happy to continue to work with, and recommend them for any fine jewelry needs.

  • 1/5 Savannah C. 2 years ago on Google
    Highly DO NOT recommend. We went there to try an get my ring sized, we had stopped by several other jewelers in the area but we were trying to get it done as quick as possible other locations were weeks out due to Christmas. We took my ring to this place asking about getting it sized. They told me it couldn't be sized due to the stones, no other place had told us that. This place just basically told us that our ring was too cheap for them to work on. I wouldn't recommend this place to anyone... but that's ok I did managed to get my ring sized by David Du at Fast-fix, who did an amazing job I'll continue to go to David for my jewelry needs.

  • 5/5 Mary Alice M. 2 years ago on Google
    Reiner’s is our favorite, local, family-owned jeweler. We bought our wedding rings here and have had them repair and restore several heirloom pieces. Have always had amazing and friendly customer service experiences and quality work. We recommend Reiner’s to all our friends!

  • 5/5 Me M. 2 years ago on Google
    My wife wanted a custom ring. Reiner’s has helped me with a custom order in the past so I contacted them. Bert was very helpful and worked with me to make this ring happen. Thank you so much, she really loves it.

  • 5/5 C E. 1 year ago on Google
    Bert and his team completed custom design rings for us and provided a beautiful product in addition to extraordinarily professional service before, during, and after the transaction. While Reiner's reviews are excellent, it was Bert's knowledge and service-oriented nature that was most impressive. We paid close attention during our first visit and were especially impressed by how attentive he was to a client coming in with a problem. He and his team were professional, attentive and solution-oriented toward that client. Witnessing this scene further convinced us that he and his team were true professionals. Thank you so much for rings we will cherish our entire life! - Claudia and Ruben

  • 5/5 Austin D. 1 year ago on Google
    My experience here was amazing and far better than the other places I had shopped. Bert was extremely helpful and invested in making sure I found the perfect ring. Amazing inventory and even better service. I’ll be using Reiner’s Jewelry again.

  • 5/5 Dylan G. 1 year ago on Google
    Awesome experience today. First time visit on a referral from a friend. Wanted to buy our daughter a graduation gift. Jacob helped us out and was so helpful and informative. We ended up buying a graduation present, birthday present, and a present for my wife. We will definitely be back. Thank you, Jacob.

  • 5/5 Lynn E. 1 year ago on Google
    I was looking for specific gold bangles and Reiner’s helped source exactly what I wanted. They also made a gold bangle to my specifications for a great price in a short amount of time. I plan to do more business with this wonderful, friendly shop. So glad I found them!

  • 5/5 Chris L. 1 year ago on Google
    I cannot speak highly enough about Reiners. I personally worked with Bert on a custom engagement ring for about 4 months. We had tons of back and forth and went through I think 6 or 7 design iterations to get the design absolutely perfected. Bert was incredibly proactive and helped me get the best ring I possibly could. I’m a student and was really busy throughout this process, Bert was so on the ball he was emailing me asking me what I thought when I would forget to get back to him. Not only was he an incredible asset when it came to designing the ring but he was also immensely helpful when selecting the main stone for the ring. He helped guide me to the right stone and let me tel you, my fiancée couldn’t love the diamond more. She loves looking at in the sun and seeing it sparkle. She tells me all the time, “she’s never seen a diamond that sparkles more”. Not only that but Bert and the rest of the Reiners staff are incredibly patient. Like I said, I spent months with Bert designing that ring and a lot of that was me going back and forth on a few points I wasn’t sure about. Bert worked with me, giving me his advice and tips and never made me feel rushed or pressured into a decision. If it were possible I’d give them 10 stars out of 5. You cannot go wrong choosing Reiners in my opinion.

  • 5/5 David A. 1 year ago on Google
    Working with Bert and his team was an absolute delight. They helped me design an engagement ring for my now fiancé and from the moment I stepped into the store everybody was super attentive and listening to my ideas and also providing great feedback. Bert was super knowledgeable and provided great insight and recommendations on the design of the ring. He was also super patient while we went through our various iterations as I kept making changes. The communication via phone and text was fantastic and he was always quick and responsive to all my questions. I would certainly recommend Reiner’s Fine Jewelry and will use them again for my wedding bands and any other pieces.

  • 5/5 Victoria P. 1 year ago on Google
    Reiner’s staff was incredibly helpful with creating a custom wedding band out of a family heirloom. Thank you for helping to create such an important piece of jewelry out of our “diamonds from heaven.” The ring is gorgeous, and the time and price were very reasonable. We have recommended Reiner’s to all of our family and friends.

  • 5/5 David L. 1 year ago on Google
    I found Reiner’s while doing a bit of research on reputable jewelers in the Houston area. My girlfriend and I came into the store essentially knowing what we wanted with the engagement ring. Burt was fantastic and helped us through the entire process. He was really up front about getting the best value for our purchase. The final product looks amazing. Edit: Since we had such a great experience with the engagement ring, we came here for our wedding bands as well. Again, they were exceptional. Both our rings look great. My wife’s ring is custom made and it matches her engagement ring.

  • 5/5 nick k. 1 year ago on Google
    Bert and his team did an amazing job designing my custom engagement ring! Hands down the best place to shop for any jewelry needs in the US. I truly couldn’t have had a better experience. They are easy to work with, truly want your business, and the process could not have been made easier!

  • 5/5 colton s. 1 year ago on Google
    Amazing service It’s a cute little store that is very inviting. No pushy sales or fast talking staff. I came to get a ring resized. I was given a quote before coming. The quote was already the most competitive I’d seen from shopping around. Once there, they carefully took my size and took the time to explain my options. They were able to shrink my ring for even less than discussed. It fits and looks amazing. In the 5 minutes I was there, they made me feel like family. It wasn’t business, they were just happy to help me. This should be your #1 pick for jewelry and services in Houston!

  • 5/5 Kade T. 1 year ago on Google
    This is the best fine jewelry establishment in Houston. Bert Reiner, along with the Reiner family and their employees, are all absolute professionals who have been in the business for decades. They have an intimate, beautiful shop that allows for a very personalized shopping experience. Their kind, intelligent, friendly and insightful service helped me craft a dream engagement ring. I shopped in several other Houston jewelry stores and this organization is the cream of the crop.

  • 5/5 Mark S. 1 year ago on Google
    Reiners has been amazing. They consistently go above and beyond to make their customers happy and deliver more than you could ever imagine. They have customers for life with us. Bert in particular has answered the bell every time my wife has called with a new need. PS Bert, they aren’t actual needs. You can say no. I give you permission.

  • 5/5 Rosine H. 1 year ago on Google
    Lovely people, very friendly. Had a necklace of my mom's restrung; they did a marvelous job. I love looking around at their wide selection of rings, necklaces, bracelets.

  • 5/5 Anibal R. 9 months ago on Google
    Fellas, ladies, everyone. I cannot express the amount of gratitude I have for Bert and the folks at Reiner's Fine Jewelry. From the moment I walked in a little over 2 months ago, Bert and the crew were extremely welcoming. Bert is the best and he helped me find the PERFECT custom ring. It was a tough task but he was able to get both my fiancé and my birthstones in the peek-a-boo diamond spot as well as helping me find the magnificent diamond he found for me. Bert is extremely professional, very communicative, and his word holds truth as he will work hard for you to ensure you are 100% pleased. I HIGHLY recommend Reiner's Fine Jewlry.

  • 5/5 Lee M. 10 months ago on Google
    Bought my wife’s wedding band from here and had a great experience. Less than a year later, one of her small diamonds went missing. We went back and they replaced the diamond and soldered her rings together at no cost. And they did it all within 24hrs. Cannot recommend this place enough. Great people

  • 5/5 Raleigh A. 10 months ago on Google
    Got wedding/engagement rings here, excellent service, worked with us to find exactly what we wanted. Did engraving afterwards, fast and professional. Would recommend for anyone looking for jewelry/watches for a wedding or otherwise

  • 5/5 Nicole G. 10 months ago on Google
    Bert is amazing!! He helped me and my now fiancé pick out the most perfect ring and answered any and all questions we had! He was very thorough, very patient and did not pressure us into anything at all. The whole environment was friendly and welcoming! We will definitely be lifelong customers with Reiners!!

  • 5/5 Brandi K. 10 months ago on Google
    Customer service is absolute perfection! Thank you so much for assisting us with selecting the PERFECT graduation gift for our daughter. We will definitely be coming back for hopefully many years to come.

  • 5/5 Grayson J. 1 year ago on Google
    I got my wife’s engagement+wedding ring and my wedding ring from here. Jake went above and beyond to take care of us. Couldn’t have been happier with the service and with the end product we got! My wife and I are pretty picky and Jake’s patience and knowledgeability was through the roof!

  • 5/5 Ashley C. 7 months ago on Google
    I had two different rings designed and created at the same time - one from Reiner’s and another from a local jeweler. Reiner’s far exceeded my expectations….especially compared to the other jeweler I worked with. Bert directly contacted me and stayed in touch with updates on my custom ring. He was also able to complete my ring in half the time as my other ring from a different jeweler. Not only was the customer service excellent, but the end product turned out so beautifully. The only con I had was that I picked up the ring and put it on my finger and wasn’t offered a box or bag. If you’re purchasing a gift, you might need to specifically request a box so it can be gifted properly. Other than that, I had a 5 star experience! I will be using this family business for all future jewelry needs.

  • 4/5 Abner C. 6 months ago on Google
    Bert treated us like royalty and has 5 star customer service, he took care of me and my fiancé. He made me feel comfortable and met me where I was at. Highly recommend working with him. On the other hand the Caucasian gentleman with the white hair, skinny built gave us a feeling of being rushed like he had somewhere else to be. He had a depressed demeanor when we would ask him a question and he told me to “relax” like I was a little kid or something. We came back for our pick up and we saw him helping a Caucasian lady and all of a sudden he had the biggest smile on his face while attending her and his whole treatment changed towards her. We are Hispanic/Latino and that offended us deeply. Unprofessional. Management please have a talk with him Thank you, When you go ask for Bert, any and everyday!!

  • 5/5 Larry G. 8 months ago on Google
    I ordered an engagement ring for my fiancé from another jeweler for a surprise proposal and needed it sized up. They took care of it and got it back to me on short notice when othered were quoting weeks. After the proposal, I realized I oversized it and it had to take it back. They graciously took it and corrected it and even cleaned it to look better than when I first received it from the original jeweler. They were absolutely great and I will be purchasing my wedding bands from them when it’s time.

  • 5/5 Robert Ritter I. 6 months ago on Google
    Very friendly and patient family business. It took me four different times to figure out which engagement ring was right in my price range. They were very helpful In answering my questions and after she said yes we were able to resize the ring in a day. I highly recommend this place!

  • 5/5 Marivi D. 5 months ago on Google
    We love our custom looks from Reiner's Jewelry! They work closely with you to get the look you want.

  • 5/5 Katy M. 5 months ago on Google
    My husband and I have had excellent experiences with Reiners each time we’ve used them! They worked with my husband to help make a wedding band to fit with my engagement ring that is gorgeous. Then, when I lost the main stone on my engagement ring they not only replaced it quickly but also adjusted the setting to make it more secure long term. We’ll be life long customers!

  • 5/5 Courtney K. 4 months ago on Google
    Reiner’s is the place to go in Houston to have your family heirlooms (re)created. Unlike other high-end jewelry stores, there is no snooty atmosphere to contend with. You get personal attention at reasonable prices, and they work hard to do what the client requests.

  • 5/5 Christian W. 4 months ago on Google
    Amazing experience buying our engagement ring. We were treated well and taken care of and I would highly recommend Reiner’s to any of my friends


Call +1 713-520-1212 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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