1/5 Kris B. 4 years ago on Google
Totally
disappointed
in
this
establishment.
Went
through
a
very
trying
experience
with
them,
dealing
with
an
issue
with
our
ring.
Had
been
loyal
customers
of
the
store,
even
though
we
live
an
hour
and
a
half
away.
In
the
end,
when
we
came
back
to
them
to
help
fix
the
issue,
was
met
with
a
rude
girl
named
Maria
behind
the
counter
that
acted
like
I
had
said
she
had
ugly
kids.
Decided
I
didn't
want
to
have
all
the
work
done
that
I
had
originally
asked
for,
because
of
the
cost.
Went
back
in
the
store
and
the
owner,
Tim,
was
there,
and
asked
if
he
could
help.
Told
him
we
changed
our
mind
about
doing
all
the
work,
(there
was
still
other
work
to
be
done.)
so
he
went
in
the
back
and
brought
out
the
packet,
tossed
it
at
me
and
rudely
said
we
could
find
someone
else
to
do
the
other
work
too,
then
walked
off.
No
appreciation
for
the
money
we
have
spent
there
over
the
years,
and
intended
to
spend
in
the
future,
or
that
we
had
been
loyal
customers
despite
the
distance.
So,
if
you
are
looking
for
a
business
that
appreciates
loyalty,
look
elsewhere.
EDIT:
Since
Mr.
Lewis
Feels
I
left
out
details...
let's
go
ahead
and
jog
your
memory,
sir...
Like
the
fact
your
sales
associate
neglected
to
inform
me
that
the
ring
had
been
discontinued,
and
ordered
a
substitute
style,
without
our
consent
or
knowledge,
and
had
I
not
reviewed
the
order
confirmation,
I
would
not
have
found
out
ahead
of
time
until
I
drove
the
hour
and
a
half
to
pick
it
up.
So,
in
a
sense,
Lewis
Jewelers
did
create
an
issue,
but
you
want
to
make
it
sound
as
though
I
just
"changed
my
mind."
No
sir,
I
just
don't
feel
like
having
someone
not
be
fully
upfront
and
honest
with
me,
when
I
am
spending
a
few
thousand
dollars
in
their
store.
If
you
had
to
buy
the
ring,
I
am
not
in
the
least
sorry.
Perhaps
bait
and
switch
shouldn't
be
part
of
your
sales
policy.
And
in
spite
of
that,
I
had
no
malice
regarding
the
situation,
until
the
way
I
was
treated
in
your
store
today.
If
your
staff
felt
I
was
"rude"
over
the
phone
in
dealing
with
the
situation,
perhaps
you
should
consider
the
amount
of
frustration
your
staff
caused
assuming
I
would
be
satisfied
with
a
ring
that
was
not
the
same
ring
I
had
ordered
without
any
prior
discussion
of
the
situation.
As
for
today,
I
don't
believe
there
was
anything
I
said
to
Maria
that
was
rude
or
mean.
I
asked
a
lot
of
questions,
trying
to
get
everything
right,
because
it
was
a
long
time
in
coming
to
get
this
thing
resolved.
BUT,
if
you
can
tell
me
what
was
said
to
her
that
she
was
upset
by,
I
will
happily
apologize,
because
if
her
attitude
was
because
of
something
I
unknowingly
did,
I
am
an
honest
enough
person
to
say
I
am
sorry,
when
I
am
wrong.
In
the
meantime,
I
would
reconsider
your
decision
to
reveal
specific
details
of
the
transaction
in
your
statement
though...
especially
since
they
might
be
interpreted
by
the
judicial
system
as
lashing
out
at
a
customer
leaving
an
honest
criticism
of
the
treatment
they
received.
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