Spitz Jewelers image

Spitz Jewelers

Jewelry store Jeweler Jewelry designer Watch store Jewelry repair service Jewelry buyer Jewelry engraver Watch repair service Jewelry appraiser Jewelry manufacturer

One of the Top rated Watch stores in Walnut Creek


Address

1333 N Main St, Walnut Creek, CA 94596, United States

Website

www.spitzjewelers.com

Contact

+1 925-932-8877

Rating on Google Maps

4.90 (77 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 5 pm
  • Sunday: 11:30 am to 4:30 pm
  • Monday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: Spitz (30) watch (25) ring (23) service (21) jewelry (17) Jewelers (13) recommend (12) customer (12) store (11) time (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 jay h. 2 years ago on Google
    Came in to browse for a rose gold necklace.. once I walked in, I was greeted by the owner.. He showed me a catalog of rose gold jewelry he could order for me, since he had little to no rose gold necklaces in stock.. After this, he had noticed I was wearing a gold necklace and insisted on testing the "quality" with some electro-meter type of machine. Side note - he suspected it to be "fake".. (the necklace I was wearing was my baptismal necklace, I had never thought of it to be fake gold). While probing my necklace with his electro prongs, he indicated to me that the necklace was fake. I was shocked that he stated my jewelry was fake. I wanted a second opinion so I went to Shane&Co (and had to scratch into my necklace to test for actual gold).. And truth be told, it was genuine gold according to Shane&Co.. The owner of this establishment lied to my face, in hopes of me potentially buying something from him. Do not recommend.
    3 people found this review helpful 👍

  • 5/5 Miriam D. 5 years ago on Google
    We went in here today looking for a very specific watch; Bill was friendly, patient, helpful, and informative. We will definitely be going back.
    3 people found this review helpful 👍

  • 5/5 Rey San P. 3 years ago on Google
    I highly recommend Spitz Jewelers. They are a local family-owned and operated full service jewelry store that is very customer friendly and committed to providing excellent customer service and quality products at competitive prices. In March 2017, a new watch of mine became magnetized running 15 minutes fast every 4 hours. I had set it next to a magnetic eyeglass holder clip on my bedside table. I tried demagnetizing the watch myself but was unable. I called local jewelry stores to see if they could demagnetize it. Someone at Spitz Jewelers confirmed they can and told me to bring in my watch. It took about 45 minutes and I spent the time drinking coffee across the street. When I went to picked it up, I confirmed it wasn't demagnetized with an app on my phone. They also tested the demagnetized watch and told me its accuracy. I was pleasantly surprised when the person told me there was no charge for the service. The watch was mid-tier (Oris) and certainly not high end. I was prepared to pay a nominal fee since I wasn't able to fix it myself and it took them time to fix my watch. In the middle of this year close to mid-month, I decided to get my next watch - an Omega GMT. Remembering my previous positive experience, I emailed Spitz Jewelers. Kevin Spitz replied to my email in a timely manner. Not only can he help me get an Omega, they are also an authorized Omega dealer so I can be assured of the factory warranty. They have a version of the model I wanted but not the exact model. He did say he can arrange to deliver the right configuration I wanted. Being that it was during Covid-19, we did all the confirmations by email. Understandably, I also wanted to minimize the number of instances I am out of the house. Near month-end, Kevin informed me the watch was available for pick-up. When I arrived, I was happy to see they were set up with masks and disinfectant wipes for their customers and they minimized any physical contact with whatever they were handing to me. I'm very particular about how my watch bracelets fit me and a staff person sized it perfectly. Apparently, some miscommunication occurred regarding the configuration I was expecting and what Kevin understood from the emails; an additional strap I was expecting was not on hand. Kevin smoothly assured me he would get the other strap. And so that I don't have to return to the store, he will mail it to me. You don't get to see how much a business cares about customer satisfaction until you see how they react to misunderstandings or problems. I did get the other strap mailed to me. I got the Omega watch in the exact configuration I wanted from an authorized dealer. Keven Spitz showed he cared about providing excellent service and customer satisfaction. And that's why I wrote this review. Great local businesses who work hard to deliver great products and an excellent buying experience should be supported. I highly recommend Spitz Jewelers in Walnut Creek, California.
    3 people found this review helpful 👍

  • 5/5 Kyle m. 5 years ago on Google
    Amazing service, and fantastic quality! Kevin Spitz set me up with a wedding band for myself, and an engagement ring and band for my wife a year ago, my wife receives compliments daily on her rings. Extremely friendly and knowledgeable staff, I have become a regular customer, I highly recommend them.
    1 person found this review helpful 👍

  • 5/5 Janesh R. 2 years ago on Google
    Other AD’s could learn something from Spitz. Incredibly friendly and deliver the watches you want in a timely manner. Don’t have what you’re looking for? They’ll at least give you a legitimate timeline and follow up with you unlike other spots. So far I’ve bought a Speedy Pro and the NTTD Seamaster for my Dad’s 60th. We will keep coming back to these guys. Absolute sweethearts with a great selection
    1 person found this review helpful 👍

  • 5/5 Moon P. 2 years ago on Google
    I highly recommend Davidson & Licht. They are the best in town, way better than Tiffany & Co or any other jewelry designer store out there. I cannot say enough good things about them. They have good variety of high-end and rare pieces that are very classy and beautiful. Not only that their merchandises are good quality, their services are also top not. The entire staff are super nice, from the owner to the security guy..., they always greet me and my partner with the biggest smiles. They work with me every time, to make sure I choose the right piece and that they take their time to accommodate and to answer any question we have. Not to mention, I love the coffee, candies and the champagne that they showered me every-time I am there. I am glad that I got the most beautiful engagement ring and a fancy watch that I adored and loved everyday. A Big shout out to Ruslana. She's always so sweet and so personable. She always went above, and beyond to find me the-one-of- a kind pieces that I would love and she always took her time to make sure that I tried on different pieces until I found the right one. Just FYI, if you are in a market for an engagement ring or a beautiful watch, you owe yourself a visit to this store. Hand down to the best jewelry store in town! I will be back!
    1 person found this review helpful 👍

  • 5/5 deanna C. 1 year ago on Google
    Really phenomenal and professional family owned jeweler. I had sadly lost my wedding ring and was on the search for a jeweler to design a new ring for me. I found spitz and they delivered. They ended up recreating my old ring but elevating it and making it better than the first. The round center diamond I also got from them and was pleased with its quality and price. Fast forward 2 years since that all happened and I am very pleased. Anytime I go in even for a cleaning, I am greeted immediately and treated well. I have also purchased others pieces from them. highly recommend.
    1 person found this review helpful 👍

  • 5/5 Hammer M. 1 year ago on Google
    Without a doubt the absolute best jewelery store ive even been too. I want to literally just give him my money. Gary is amazing and the service is the best. Thank you.
    1 person found this review helpful 👍

  • 5/5 Nicole M. 7 months ago on Google
    Love Spitz Jewelers. They are always so friendly, helpful and professional. They have beautiful jewelry and do a great job creating custom jewelry too

  • 5/5 Sean S. 7 months ago on Google
    Fantastic customer service, artistic vision and craftsmanship. I could not be more pleased with my experience or my gorgeous, one of a kind, engagement ring and matching pendant. My fiancée receives endless complements.

  • 5/5 Seth C. 7 months ago on Google
    I walked in to Spitz Jewelers after calling about a specific watch which they had available. Once inside I was greeted warmly and was helped quickly. Their cunstomer service was above expectations and not only purchased the watch but also a new gold chain for my wifes pendant. I certainly plan to visit them again for my next purchase of jewelry.

  • 5/5 Susan C. 8 months ago on Google
    We have found the personable and personal service at Spitz to be what continues to bring us back. We have had several jewelry repairs done with care and attention to detail. Family owned with pride! I recommend this business without reservation.

  • 5/5 George F. 6 months ago on Google
    This is how thorough and caring this family is. It is not a chain, it is a family business and you are treated like family. I asked if I could come by an hour earlier than they open and they did, no questions asked. Their products are beyond reproach and service is forever. This is why I do not go anywhere else. Thank you Spitz Jewelers and Family.

  • 5/5 Numbers G. 8 months ago on Google
    What a pleasure dealing with a family owned business and dealing directly with father & son owners. Susan, my sales person, has been with them for 21 years. I was treated with courtesy & respect by all, received a very fair price on my Longines watch purchase and had a very pleasant experience overall. Mr Spitz Sr even did the bracelet adjustment for me! Can't overemphasize the enjoyment of seeing that excellent service in a family owned business with long-term staff can still exist in this internet dominated economy of ours.

  • 5/5 Jackie H. 7 months ago on Google
    Love this place. Staff are always warm and welcoming. Prices for repairs are honest and reasonable. I wish I’d discovered Spitz before I bought my Seamaster directly from Omega. These folks will now be my AD of choice. Always a pleasure to pop in, and always an easy, no pressure experience.

  • 5/5 Zach A. 6 months ago on Google
    After looking at a few other stores with my at the time girlfriend I ultimately decided to buy my engagement ring at Spitz and I'm so glad I did! Working with Susan was a delight. She's knowledgeable, friendly, professional and was more than willing to work with me when it came to financing (that being said their pricing is very reasonable). The engagement itself was a success and the star of the show (aside from my now fiancee) was the ring itself! I'm honored to have had Spitz be a part of this major life milestone. * In case anyone is curious, the ring itself is an 18k white gold setting by a brand called Memoir. With 22 small diamonds in total (16 in the band in total with three making up the two triangles that flank the center stone) which is an 8x6 colorless oval-cut moissanite (which many jewelry stores don't carry or work with).

  • 5/5 joe b. 8 months ago on Google
    Friendly, unpretentious and professional (they know their business). Fast reasonably priced service on a few watches and awaiting some estimates on a couple of others requiring special attention.

  • 5/5 David R. 1 year ago on Google
    This is a great family. They care for their customers and are very knowledgeable about all things jewelery and watches.

  • 5/5 Jefferson K. 2 years ago on Google
    Very helpful inside, nicely spaced out, it doesn't feel cramped in the store. Had a nice selection of watches and other jewlery.

  • 5/5 Ellen L. 4 months ago on Google
    Spitz Jewelers went above and beyond to make sure we were satisfied with our purchase. Our original wedding ring kept losing diamonds on the band and Spitz kept repairing it at no charge until finally it was time to do something more permanent. They decided to use the diamonds and rebuild an entire new ring for us, which is much better than the first ring. We are so happy with this one and we know it will last for a long time. They are truly a reputable jeweler. We feel we can trust them to stand behind their product and treat their customers right.

  • 5/5 Sheila M. 6 months ago on Google
    Spitz Jewelers is our place to go for fine jewelery. They are very focused on meeting our needs. If they don't have what we are looking for, they will definitely work with us to make sure we get what we have in mind. We have been very pleased with Spitz. Great quality and service!

  • 5/5 Margarita B. 2 years ago on Google
    Spitz is my trusted local jeweler. They have beautiful pieces and they do amazing work. Everybody who works there is friendly and knowledgeable. Can't recommend them enough!

  • 5/5 Jennifer N. 5 months ago on Google
    My mom and I both came into Spitz jewelers. My mom brought in a very old piece that once belonged to her mother. It was a bit in shambles but held so much sentimental value to my mom. And I was getting a new setting for my engagement ring that I hadn’t worn in years because it didn’t fit with an anniversary ring my husband had bought me My Mothers ring was truly stunning. So much so that my mother got teary when she saw it. It’s absolutely beautiful! I knew it would be beautiful but I couldn’t even have imagined just how beautiful. The whole staff at Spitz was professional and genuine. It felt like they were our neighborhood jeweler. We were treated respectfully abd thoughtfully.. Trustworthy. My mom and I both have another round of jewelry that is being worked in! We are so happy with thecwork,,k

  • 5/5 Afi Stewart H. 5 years ago on Google
    Excellent customer service from Bill Pittson. I will definitely recommend this establishment.They are incredible jewelers!!!

  • 5/5 Kevin M. 2 years ago on Google
    I purchased an Omega watch and had a great experience! Thank you to Kevin and Fiona for assisting me and for making my wife and I feel welcomed. They had a great sense of humor and they took their time to share detailed instructions on how to take care of my new timepiece. I highly recommend you stop by at this store and check out all the beautiful watch selections. I can’t stop staring at my Seamaster Aqua Terra watch!

  • 5/5 Andrea Cariño S. 2 years ago on Google
    I really enjoyed my visit here. Fiona helped us a lot to chose the perfect ring for my mom which by the way she loves. The staff is so friendly! I’ll totally come back. Thanks a lot!!

  • 5/5 Jacqueline G. 2 years ago on Google
    I bought an Omega watch and had an incredible encounter! Much thanks to you to Kevin and Fiona for helping me and for causing my better half and I to feel invited. They had an incredible awareness of what's actually funny and they took as much time as necessary to share itemized directions on the best way to deal with my new watch. I energetically suggest you stop by at this store and look at all the wonderful watch choices. I can't quit gazing at my Seamaster Aqua Terra watch!

  • 5/5 Cyn.D G. 2 years ago on Google
    The customer service is outstanding they just absolutely made my bday this is my first peace and will definitely not be my last!!! ♥️

  • 5/5 erica p. 7 years ago on Google
    Really funny, honest, informative help from the sales people (shout out to Kevin!) who help make buying new expensive jewelry accessible to the younger crowd, while still keeping it classy and professional. Great selection of traditional and non-traditional pieces. Love this place!

  • 5/5 Adelle L. 6 years ago on Google
    My beautiful wedding ring is from Spitz Jewelers, they have a wonderful selection of jewelry and watches, great customer service. Really happy with all my purchases and happy I get to support a family owned jewelry store that has been around for many years! Thanks Spitz!

  • 5/5 Laura M. 6 years ago on Google
    Always super helpful! Whenever I need my jewelry cleaned, they go above and beyond to make sure my rings sparkle like new! Even some of my grandmas old pieces that weren’t purchased through them. I would definitely recommend coming here!

  • 4/5 Marc T. 4 years ago on Google
    Excellent service. Took my engagement ring to get resized a couple of sizes larger and you can barely tell! They were able to do it same day since we dropped it off early. Kind and courteous and informative. Come to Spitz Jewelers for all of your jewelry repairs!

  • 5/5 Denise P. 4 years ago on Google
    Wonderful Family Jewelers. Beautiful store and beautiful, exquisite pieces. Warm and friendly staff. Outstanding Customer Service.

  • 5/5 kenneth M. 3 years ago on Google
    My wedding rings accidentally became coated with mercury I was afraid nothing could restore them. After Spits Jewelry cleaned them they looked better than new. Beautyful! SO HAPPY!

  • 5/5 Nancy LaRosa N. 6 years ago on Google
    Excellent customer service!

  • 5/5 Tyler G. 5 years ago on Google
    Great selection, amazingly friendly staff, and a wide variety of high-end exclusive brands. Spitz Jewelers is a MUST visit.

  • 5/5 Cecilia M. 6 years ago on Google
    My wedding band and engagement ring are from Spitz! The customer service is great!! I love getting my ring cleaned when I am in the area so it sparkles like new!

  • 5/5 Zach K. 8 years ago on Google
    This place is wonderful and we couldn't be happier! Kevin helped me get an amazing engagement ring and did a phenomenal job. They were able to bring in stones for the size, quality, and price range I had targeted and the diamond is simply stunning! The setting was done in house is looks great but even more impressive was that without a exact size (my fiance has never worn rings before) he nailed it and it fits near perfect! I actually live in Southern California but my brother has used Spitz in the past and they were able to work with me remotely to get this done and discreetly to keep it all a surprise! They got the ring ready on time/on budget and worked within my budget no problem. Everything turned out better than I could have imagined and we will be using them in the future despite the 6-7 hr drive! I would recommend anyone in the Bay Area (all parts) make the trip, even if its a few hours away.

  • 5/5 Lauren B. 6 years ago on Google
    Fabulous customer service. Spitz is my go to for gifts and they are always so helpful finding exactly what I'm looking for.

  • 1/5 L 4 years ago on Google
    Brought my new watch to change straps. Charged me 30$, then scratched the crystal! Now, I have a scratch I cannot buff out on my new watch. Awful service :(


Call +1 925-932-8877 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business

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