5/5 Nick T. 1 year ago on Google
Let
me
start
by
saying
that
Tracy
and
Carrie
have
made
a
customer
for
life
out
of
me
at
Wesche
due
to
their
excellent
customer
service.
My
(at
the
time)
girlfriend
and
I
went
in
to
talk
about
custom
work
for
an
engagement
ring,
as
we
both
wanted
to
be
involved
in
the
process.
Neither
one
of
us
knew
very
much
about
jewelry,
metals,
stones
etc.
and
both
of
us
had
an
idea
for
a
ring
that
was
very
unique
and
a
little
difficult
to
describe.
Tracy
was
extremely
inviting
and
friendly,
and
answered
any
questions
that
we
had.
Due
to
some
less
common
stones
that
we
wanted
to
use,
Tracy
requested
the
assistance
of
their
gemologist,
Carrie.
Carrie
was
just
as
friendly
and
inviting
as
Tracy,
and
a
wealth
of
information
about
various
gemstones.
We
provided
the
idea
that
we
had
for
the
ring,
and
over
the
next
few
months
Tracy
sent
me
various
CAD
renderings
of
ideas
which
we
had
reworked
numerous
times
with
additions
or
removals
or
new
ideas.
Tracy
was
in
constant
communication
with
us
via
her
personal
number,
and
at
no
point
over
the
process
did
I
feel
like
she
was
becoming
annoyed
or
frustrated
with
us
and
all
of
the
extremely
particular
things
that
we
wanted.
Carrie
brought
in
numerous
stones
for
us
to
view,
and
if
we
wanted
something
a
little
different
she
never
hesitated
to
bring
in
more
for
us
to
see.
If
we
liked
a
particular
stone
but
still
wanted
to
view
more,
she
never
had
a
problem
holding
on
to
them
for
a
bit
while
she
brought
in
more
stones
for
viewing.
During
the
process
of
creating
this
ring,
I
never
felt
like
I
was
being
upsold
or
forced
into
a
decision
by
Tracy
or
Carrie.
I
felt
that
they
were
completely
attentive
to
what
we
needed
and
wanted,
and
genuinely
cared
that
the
end
product
was
perfect
for
us.
And
after
all
the
hard
work
they
put
in,
the
ring
turned
out
more
perfect
that
we
could
have
imagined
and
now
we're
happily
engaged!
It
was
exactly
what
both
of
us
had
envisioned
in
our
heads,
and
it
never
would
have
been
possible
had
it
not
been
for
Tracy
and
Carrie.
I
legitimately
feel
like
no
other
jeweler
would
have
ever
taken
the
time
and
effort
that
these
two
put
in
to
ensure
we
had
the
perfect
ring
and
truthfully
I've
never
had
such
a
wonderful
customer
service
experience
in
my
life.
If
you
were
ever
on
the
fence
about
taking
your
business
to
Wesche,
I
can
promise
you
won't
be
disappointed.
Thank
you
again
Tracy
and
Carrie!