golds gym had all of my contact information including my credit card information but it appears that when club fitness bought out golds they said lets just keep this simple we will take all the customers card information and not contact them whatsoever. as a member of this gym for almost an entire month now my favorite thing about this place is that i had no idea i was a member they charged me without any contact and the amazing customer service number tells you to email them and then hangs up on you. i would highly recommend club fitness to anyone who likes getting money stolen from them.

When you cancel your subscription they charge you for the next month. When you call them because you’re understandably frustrated that you have an unexpected charge they’ll tell you that a manager isn’t available and then get upset when you tell them you can wait. When the managers do get to you they’ll tell you that there is nothing they can do to help you and all they can do is give you an email to write to. Save your money. Not worth it.

This is the pastiest gym I’ve ever been to. If you want to see what the typical intimidating gym filled with buff guys hogging the machines in cliques looks like, go to this one. If you are fat or anything other than pale, you will get looks and people will stop in their tracks to look at you in all your glory. The receptionist also flirts with girls while ignoring guests waiting in line. Typical aura you would expect from this part of the County.

Club fitness Ellisville is such an amazing gym. Clean and friendly environment. Staff are very supportive. If you want to find a home gym be sure to come check it out

Love walking into a friendly clean gym. Cyndi always has the answers to my questions and is super friendly while multitasking her other duties!

Enforce your rules! Picture of the Leg Press at Ellisville location with 14 45-pound weights left on the machine. I see this all the time back there where the machines are. And, there's a camera so Mgmt. can see who's doing it. I'll gladly edit this post and give more stars if/when you actually enforce your own rules about re-racking the weights when done.

In my experience I would not recommend this establishment specifically ( Ellisville club fitness) I did not feel safe or welcomed here. LGBTQ+ (and disabled) community please stay safe out there. Avoid this place if possible. I don’t make a lot of reviews but if this review saves someone else the harassment then it’s worth mentioning. The worst customer service I have ever experienced in my life and I have experience as a manager in retail/ customer service for almost two decades. Disheartening.

Amazing! Signed up only a few days ago and the staff was insanely patient with showing each studio and part of the gym, as well as making me feel comfortable about starting fresh. The environment is clean and offers a lot of different machines, as well as multiples of each. The women’s studio is a dream, and also has some great machines. Would highly recommend to anyone who is a beginner at the gym, or someone looking for a new place!

DJ the assistant manager definitely provides the best experience when signing up and discussing plans and options!

I like to work out when it is less busy on Saturday and Sunday afternoon, but no one is there at the front desk to turn the Hydro –Massage unit on. At the Massage unit, there is an option to key in a membership number, but it did not recognize my number, therefore I could not use the machine. I do pay extra for these privileges and like to have them available when I am there, or at least have me manually turn on the machine with my member number.

Signs on the door saying masks recommended. No masks whatsoever on employees even tho this is called a “health club” Most other businesses in the area have masks on employees. This club DOES NOT CARE ABOUT YOUR HEALTH.

Absolutely love this gym. As a female, I feel very comfortable lifting weights and working out here! This gym is also very clean and everything is updated.

I’ve maintained my all access membership since I graduated college. This option allows members to use all club fitness facilities, which is great for running errands in a different area or moving to a new zip code. The facilities and equipment are well maintained. However, “peak hours “ live up to their name here. I also prefer they’d kept the Chesterfield location open, as it’s much more convenient for people who live and work there.

I love Club Fitness - Ellisville. The workouts are high energy, dynamic, and efficient. The coaches are motivating, enthusiastic, and create a fun atmosphere for exercise. The entire staff is friendly and very accommodating. Highly suggest you come experience a class at the Club Fitness. Best workout in the country! 5 stars

I have to say Rylee is the best employee ever! She was very welcoming and because of her I had a great experience at the gym. I would definitely recommend this place to a friend and will be returning in the future.

I used to enjoy my time here but after the merger of Golds, it seems to be too busy. After they stopped their slogan of “Lift Local,” it’s had a noticeable drop off in the form of corporate America greed. Less about clients and more about pushing metrics aka increasing prices and making existing memberships severely a la carte. I’ll admit looking over my original contract, it’s allowed but they’re essentially forcing those long time members to either leave the gym or pay double for what they previously had access to before in the form of an “upgraded” membership.

I cannot speak highly enough of Cyndi and her welcoming demeanor at Club Fitness. She explained the benefits of the membership to me, gave me a tour of the facility, and answered all of my questions. I am so excited to get back into a workout regimen, and the Kids Club is such an added benefit as a mom with a young child. Thank you, Cyndi!

I followed my personal trainer, Toby Hall, to Club Fitness after Gold's Gym closed. I've been with Toby for four years and am grateful I found him. He has a great disposition and demeanor and can work with anyone. He also has a degree in Kinesiology, so he understands how the body works. CF did a tremendous job welcoming and integrating members transitioning from Gold's Gym. The gym itself is kept clean and well-maintained. Cyndi assisted and resolved an issue I had getting into the Pulse Studio. Cyndi and Toby are an asset to your company. I hope you all recognize and appreciate how good an employee they are. Good employees are hard to find and keep.

I had the three day trial and went to try my second day. The first time was a great experience, dropped the kids there and everything. The second time not great. I showed up and the front desk proceeded to tell me it's three CONSECUTIVE days. I thought I must have overlooked it but upon checking the pass and the website, I can't find anywhere where it says that. So my first issue of that's the case is it should be made more clear. I then decided I had come this far and would eat the ten dollar one time charge. Was meeting a friend there to workout like the first time. And our kids would play together. The front desk the stopped me and said sorry, we can't take your kid unless you have a membership. Look, it wasnt the end of the world but it was a waste of time. .I'm surprised they did not make an exception as it ses clear it's not a liability issue it's a money issue. Anyways, I'd just try to. More clear on that. I was l close to cancelling orange theory in lieu of CF but given that I couldn't even get a hold of an actual person at the location to discuss it seems that avoiding clients is the MO

Amazing location. They just got brand new equipment that’s extremely nice and it has made an already great location even better. Cam is an amazing manager. AJ is the best smoothie maker 🙏

This is hands down the best gym for the best price in the STL surrounding area. I love that it has everything I need to get a good workout in. 10/10 would recommend. The staff are super friendly too!

I’ve legitimately never had such an incredible experience going anywhere. All of the staff and management at Club Fitness are literally like family to me except almost more than a Family. This gym is so clean that I could literally eat off of the floor and I’ve never felt so comfortable working out and getting in shape. Thank you, P.S Erin is awesome

Entirely too cold to build up any kind of circulation or break a sweat. If you’re serious about bodybuilding go to another gym. If you you like looking a t malding middle aged men with that only come here to park their diesel trucks outside this is the place for you

Every staff member I’ve interacted with has been awesome and very helpful. Everyone has made me feel welcome and comfortable getting started with my fitness journey. Front desk staff continues to be excellent from answering my first timer questions to making me a super tasty smoothie. I look forward to spending a lot of time here.

Love this gym! The staff here are so nice, and the manager is so helpful! The gym is clean and orderly, the cardio machines and strength training equipment are in great condition and the hydromassage bed room is so relaxing! The women's center is such a nice feature for those of us to whom privacy is important. They have some really awesome personal trainers and classes too. There is even a great selection of smoothies available!

A fantastic team of coaches and members! They made me feel very welcome, even though I was a complete novice.

The staff are always so welcoming and the gym is always clean! Love all the different classes they offer and that there’s a separate women’s area!

Jarrett Bowers, General Manager for Club Fitness in Ellisville, Missouri is exemplary in providing outstanding customer service with a demonstrated proficiency from a technical and business prowess prospective, not to mention his personable and caring way to assure customers' needs and inquiries regarding service are met to the highest degree. This is pivotal in attracting and retaining members in achieving positive business results, growth, and ongoing improvements. My accolades to Jarrett Bowers for providing a friendly and customer focus environment each time I have the pleasure of working out at this Club Fitness. It is apparent that employees emulates Jarretts focus to exceed customers expectations as well as addressing any specific inquiry to ensure a seamless atmosphere of efficiency and exemplary customer service. Jarrett Bowers is one of the main reason I return to the gym on a frequent basis because, under Jarrett's leadership, the facility is well maintained, fitness equipment and facilities cleaned and operational with ongoing disinfecting protocols to prohibit exposure to any potential airborne or contact diseases, especially from health related impacts. Jarrett Bowers' unwavering desire to represent the Club Fitness organization is noticeable to the extent that I would recommend this fitnes club and organization to anyone seeking excellent workout experience in a premier well kept facility. Google Review Link: https://g.co/kgs/WL2QYM

Hands down, the worst club fitness in the entire city. Equipment is constantly broken and very dirty. Def go elsewhere.

Nice Staff. They are constantly cleaning; very clean! Not crowded most of the time. Cheap! Great Place. Equipment always in working order.

Great place to workout I’ve never done a group workout until now and I love it. The staff is amazing and is always there to help you reach your goals. The other members are also friendly and help when you have questions.

The worst gym I’ve been a member of. It has gone down hill over the years. The layout of equipment can definitely be better. Always dirty in womens restroom and sanitation wipes empty by equipment. You never know who the new manager is of the month. I put my membership on hold because I was tired of the broken equipment, weights not being reracked, kids on their phone sitting on the equipment rather than using it. I made the decision to cancel my membership back in August and now I notice I’m still getting billed starting in September. When trying to contact customer service they tell you that you’re basically out of luck because they already charged you and no one is calling me back or returning emails. Check your bank accounts this gym/billing management company will take your money.

I always go at night and I find it incredible, I really enjoy hanging out with my friends while we exercise

Horrible gym first because of it's members, dirty, nasty, selfish members, creating unwelcomed environment, I have been to gyms since age of 14, now 45, all around the world, and this is one of the worst, I have been to the one they had in Chesterfield, been to St. Charles and Creve one, all bad, it is good my insurance pays for it and other gyms in area so I have other options.

I love this gym! It is small enough to not be intimidating and the owner is super friendly and helpful. It is sanitized regularly and has signs posted about social distancing.

Upgrade from the old dingy Gold's Gym.

(Translated by Google) The best ... the best gym, very clean ... very clean. (Original) The best...el mejor gym , very clean...muy limpio.

(Translated by Google) Excellent (Original) Excelente

I came over from Planet Fitness recently because this was closer to home. I enjoy being able to bench or squat without needing the smith machines. I do wish they could purchase more 45 lb plates for the entire gym. In my three days of coming here I sometimes had a hard time finding the weight I needed so I would end up either waiting or just making due with less weight and higher reps. Great experience so far other than that!

I am thankful there are so many great CF locations. But hands down, my favorite CF is Ellisville. When I heard Pixie Gerkin was going to be running the show, I knew it was going to be great! I've noticed over the years when she's the manager, you're going to have a good experience. Customer service is always top notch! I appreciate that her staff are just as hard working and gracious whether she is there or not. Then I meet Jessie Cook, after asking "who is the brilliant person who put zip ties around all the caribinirs?!?!" What a team! They definitely have eyes for detail. ALWAYS CLEAN, and I've seen management on their hands and knees helping. Again, I enjoy most locations, but Ellisville just has it all! The hydrobeds and red light therapy are a perfect end to a workout!

Many different machines to choose from, very clean, and friendly staff! They’re doing construction right now, but I can tell it’s going to look amazing when it’s done!

This is the former Golds Gym. They are updating the whole facility, and doing an amazing job!

A local gym chain, it is working hard to provide a first rate facility. They are still undergoing upgrades but they seem committed to provide a safe positive experience. Staff is very friendly. Looking forward to having the construction completed.

This facility is huge. Still under construction but once it is done it will be awesome.

Good equipment and clean facility. The membership cancellation however, was filled with “gotcha” fees and “nothing I can do about it” scripts from the management team. I’ve exceeded the 1-year contract so I was hopeful that there wouldn’t be any shady dealings… I was incorrect. Cancel with full wallets, everyone.

Very nice place with everything a gym should have for beginner to intermediate lifters which is exactly who it's aimed at. A little crowded in midday and mid-afternoon but since it's the best gym for the price around that's no surprise. DO NOT BUY ANYTHING BUT THE BASIC PLAN, EVERYTHING ELSE IS NOT WORTH IT FOR WHAT IT IS AND WILL JUST BE A HOLE IN YOUR WALLET

Great Team, always greet you by name as you arrive. No chance of getting bored here, the time flies as they add to the Fitness challenge every day.

Excellent service and friendly atmosphere, the vast majority of gym goers are curtious enough to wipe down the machines after using them

I have been a member w/Club Fitness for a few months and workout at the Ellisville location. The staff members are extremely kind and helpful. The equipment is clean and always available. The tanning bed is so nice! 5 stars for this location!!!

No complaints! A good place to come workout with plenty of free weights, weight machines, and cardio machines to choose from! Also several different types of classes if you're into that.

A popular facility. It can often seem crowded but there is a lot of exercise options and the facility is relatively new and pretty well maintained. Masks are not currently required.

The owner is great. The clientele are positive and polite. It's a welcoming and comfortable environment. I never have to wait for exercise equipment to be available

Love this gym-- convenient location, good pricing, pleasant staff, great equipment!

I love how clean and upbeat Club Fitness is! It makes me excited to come back to the gym each day. There is always plenty of equipment and options for a great work out and the staff are always very helpful!

Great classes Combat and Pump with awesome instructors! Kids Club is good. Gym needs to be cleaner, especially bathrooms. Play different music in overall gym too much repeating. Overall happy member!

The customer service we received upon entrance to exit was excellent. Cameron showed us each and every room, service offered, and thorough explanation of any and all fitness questions regarding use of machines as well as affect on body. His knowledge in particular was stellar and a great example of how well trained employees can relate to their customers. Thanks Club Fitness, can’t wait to start my journey!! Ps the kids are also excited about the kids club and the fun activities there!!

I love it here! The staff is so nice and helpful. The gym and bathrooms are always clean. The machines are up to date and I love the indoor turf. I’ve never had a bad experience! 10/10 recommended!

Huge facility with more than enough space to workout freely, with plenty of equipment.

Club Fitness Ellisville is a great place to work out. There is ample equipment that is continuously cleaned and maintained, and a very friendly and welcoming staff. The general atmosphere is energetic and geared toward helping you be your healthiest self. 10/10 would recommend!

I love Club Fitness - Ellisville. The workouts are high energy, dynamic, and efficient. The coaches are motivating, enthusiastic, and create a fun atmosphere for exercise. The entire staff is friendly and very accommodating. Highly suggest you come experience a class at the Ellisvillestudio. Best workout in the country! 5 stars

Tim is the best greeter at the front desk! This club has amazing customer service and helpful membership kiosks! They also add new machines to keep up with customers ever-changing wants. I highly recommend Club Fitness Ellisville to everyone.