The KAL customer service staff are smug, condescending waste of space who love to talk down to you and refuse to listen to anything. The way they handle financially struggling customers is appalling and they should be ashamed of how they speak to them. But they aren’t because they think they are above you. Even though they work in a call centre!!!

All I wanted was to know about swimming. Arrived by bicycle, nowhere obvious near the entrance to lock it up. Wheeled it inside to ask about swimming costs and membership. I couldn't have been less welcome. Told I needed to buy monthly plus membership to use all facilities. Eventually told there was a flexible card for swimming only but might as well buy full gym membership because it's cheaper. Told all the information was on the website... why tell me to look at the website when I'm actually visiting for information? Website less than helpful, not easy to navigate, not easy to find what I wanted to know... eventually came to the conclusion that cycling to this place to swim defines me as not the customer type they're looking for. Discovered there is cycle parking, beyond the high fencing surrounding the car park: four decaying bike lockers that each need your own lock: three were in use and one was broken. Will not be returning.

Not sure if the person who designed the gym has ever used a gym themselves. The lighting in the weights area is quite dim, making it difficult to differentiate between the all black weight plates. There are now some small green and red stickers on the 20 and 25kg plates, but it can still take a while to find the plate you want. The sauna area and swimming facilities are good, and swimming is available throughout the day.

Hi Have just had my Moderna booster vaccine this time , everyone is monitored after the injection for 15minutes. Staff are friendly and advice is to let your arm flop to the side before they inject. So far so good. Long leaflet given for you to read and take away...

A nice gym that has a lot to offer! The studio is huge with a variety of fitness equipment and machines to workout. Free parking on site which is a big perk compared to the other kirklees leisure centre which always charges before 6pm. Staff are friendly and the building is much more ventilated and cleaner. Worth the extra charge on the contract!

Actually I joined the club for my son for swimming lesson. he was very excited for his first ever swimming lesson but when we were at swimming site he was very scared and didnt want to go for swimming even after I changed him with his swim set. I saw the staffs including swimming trainers and life guards looking at me and my innocent five years old son to whom I was trying to convince to go for his lesson. At the end we returned without having a lesson. I spoke at the reception on that very first day to cancel my membership, Receptionist provided me the phone number to cancel my membership then when I call on that provided number I was asked to come through online system or email as they cant cancel via phone, untill I email them they charged me for one and half month. I am very dissapointed to see they didnt understand it and said it's in our term and condition. How can I be ready to pay when you never served me and help me ?

These lot are proper scam.they shut Dewsbury sport centre in all of sudden,which is the only one has spa , even though they shut down immediately as well as they still took the payment of me fir the upcoming month ,so I decided to use the KAL stadium which hit an alternative spa facility.however I surprisingly got refused at the door to enter as I have to pay plus for my membership to use this KAL CENTRE.bear in mind they is no spa in any other places apart from this. So I got kicked out without even thinking they shut other place so at least considering the travelling and all ….proper waste of time

Great value and variety of classes but am disappointed that covid is currently being used as a reason for KAL and centres being uncontactable by telephone. Trying to find out if my lost property has been retained, no helpful response by email and phone lines are closed. Surely going to the centre just to check is higher risk than a phone call? And if I go, will there be staff on hand given I won't be able to get in past the card controlled gate unless I have booked a class or gym session??

Went to watch my granddaughter swim so didn't experience much. Staff seemed friendly and my granddaughter likes it.

Strangely missed a payment by a 3 days and it's been sent to a debt collection agency and a massive fine added on top. Do not sign a contract with these scummy

Nice gym and staff inside. The call centre is absolutely appauling, Nikki Batley is an unproffesional and a rasict, a lady called Joanne works there who is probably the most rudest call centre advisor I have ever met.

Making it very difficult for disabled people to use the disabled shower when it’s the pull cord that isn’t working, been waiting a month and still not sign of been fixed. Making it hard for us to book as well because no longer able to call and book. But then cannot book more than seven days in advance in centre. Love the spa pool just don’t know what’s happening there lately

Rabish area. My daughter is inappropriately touched by other boys while she had a swimming lesson, the instructor didn’t even realised and wasn’t bothered! the scoring is not fair. I do NOT recommend it.

Customer service was horrendous also very impolite and rude staff very ignorant and have to pay nearly double the price as the other Kal gyms and is half the gym in my opinion the equipment was not clean can only come in at set times which is very inconvenient

Usually great for daughters to use the hydro/spa pool but today she couldn't use the changing due to it been too busy Need more than one disabled changing with bed disabled changing. Need more. H

Was disappointed over festive period swimming pool closed and spa area not even opening after 4.30pm like advertised due to short staff gym stayed open but spa area closed early at 1pm to wasn't the best as you know xmas and new years day it closed which is normal but even rang and took pictures of time to confirm opening time of gym swimming and spa and sauna still out been like 3 months and bubbles on jacuzzi were out for a long time only started working again this Wednesday after so long excuse is part waiting but with jacuzzi if they left bubbles on without reverting it to press switch every 5 min wouldn't of been no problem caused by themselves but part waiting excuse makes me laugh where it coming from Mars lol. With all this we still have to pay full price 35 pound a month with no discount offered as you pay full price for facilities to be functional and this 2pm to half 4 for cleaning is ridiculous as I would love to go after work when I'm done at 2pm I understand stuff needs cleaning due to covid but could it not be done in morning 10am or at 12 and 2 half hours for cleaning is a joke they're exploiting covid as excuse and I've been in morning seen bottles then been in afternoon and same bottle still there so 2 half hours for what shut off steam room and jacuzzi and was only last month it occured to them to put a bin back and the clock always need batteries lol when it not working luckily I have my watch

I have been member of this fitness club for years, poorly maintained equipment poorly maintained, screens of all fitness .machines are old their streaming in not working, it became boring going to this club unless they fix this problem. You have to have your own music or video don't rely on them. Very poor signals with most of mobile operators together with lack of wifi make it difficult to stream your own music while using the machines.

No members changing rooms, faulty lockers and got sprayed with a hose pipe when I was in my cubicle getting dressed.

Fantastic facilty that is part of the KAL recreational services. There is a 25m swimming pool with adjustable depth and a divider that can be raised or lowered to configure the pool for different applications. A large jym with saunas and a studio for exercise classes completes the facilities. Facilities can be used on a pay as you go basis or through membership. Parking is free in the adjacent car parks. The staff are friendly and helpfull. Full membership gives access to all the facilities and a separate changing area.

The gym and pool are so clean and it is really well equipped. It can be intimidating going in to a gym but I felt welcome straightaway thanks to the staff.

KAL Stadium Health and Fitness offers a 25m pool, but scheduling a swim is difficult due to short public swim times and overcrowding with kids. The gym has good equipment, but it's too small for busy periods. The sauna and steam room are small and the jacuzzi lacks proper bubbling. Overall, it's decent but has limitations.

Avoid this gym if you have any kind of disability....the customer service is disgusting ...spoke to call centre several times and they are not willing to help in any way ...front desk lady was just rude and questioned why I parked my car in a disabled spot ...becuase it doesn't look like a disability car 😕

Take my 5 year old swimming here The teacher he has is amazing he is so good with the children has masses of enthusiasm and is a great teacher and my son loves coming!

Well organised and efficient friendly people. Nurse whent out of her way to help.☆☆☆☆☆.

A total waste of our time. After paying for parking for 3 hours we were told that swimming was booked out and turned us away. The frustrating thing is we tried to book and call via the KAL platforms and OMG what a chaotic mess. Poor communication and ability for us to not waste our time.

Very confusing student membership, I provided evidence I was a student to them and they said it was not good enough and I required a number of different forms of evidence, which where impossible to obtain within there time frame. They had already signed me into a 12 month subscription, as a student and told me they would change it to normal rate if I could not provide the evidence. Overall the gym is overpriced, the sign up process is over complicated and confusing, and the staff misled me in information I was required to provide. I’m very unhappy had to cancel my membership within a day of signing up. Save yourself the headache and go elsewhere.

Been going to gym here for years Lovely atmosphere Friendly and helpful people

Always super clean, friendly staff and clients. A lovely place to visit

Lovely place xx

Shambolic admin/accounts dept; read all the reviews on Trust Pilot and you'll get the picture. I gave the Stadium gym 5 weeks notice that I was leaving, this is more than the minimum required. After my final direct debit came out of my bank account, I cancelled the DD because I knew there would be no more payments required. This final DD entitled me to use the gym for a further 4 weeks. When I arrived at the gym this week, they refused me entry. When I challenged the customer service dept over this, they said it was because I had cancelled my DD! I said, 'of course I have, it's not required and you won't be taking out any more direct debits. I have a right to use the gym for 4 weeks after my final monthly payment.' I sent a complaint email to KAL, but the response was the same; completely unwilling to be flexible and unable to acknowledge that I had the right to use the gym for a further 4 weeks because I had paid for it! I have paid £30 to use this gym for the final 4 weeks of my membership and they have refused me access, surely this is illegal isn't it??

Friendly staff nice and clean

Walk in Covid-19 vaccine center doing a great job. Well done to all the staff.

Best footy team in the land and they are doing the booster jab also .

Booster vaccine and the team were brilliant.👍🥰 Well done NHS.♥️

Best Gym in kirklees. The packages are good value for money. The gym never gets busy and is equipped with good, new equipment. Wide selection of classes, good pool and great "spa" area to relax after a workout.

Do not go near this gym. Unless you enjoy watching staff members mocking an elderly woman or want to use the most rubbish Spa area I’ve ever seen. Sauna is permanently broken and closed all afternoon. The hydro pool is a lukewarm puddle of sweat with jets that are so weak you can’t feel them and the steam room is tiny. The equipment in the gym is old and rubbish compared with much cheaper gyms. Despite it’s many failings and broken facilities they insist that you pay your full 12 months in full. Worst gym I’ve ever come across by a country mile, run by thieves.

Reasonable priced beer and food clean toilets great atmosphere

Gymnasium, swimming pool, fitness classes and sports sports classes. Good quality equipment and usually not too busy

Very bad avoid this gym bad management customer services bad facilities poor none care it’s very unfriendly gym

Very enjoyable experience. Helpful, friendly staff. Good range of facilities and very accessible

As other people have commented, KAL's contact centre is below par - completely wasting my time (and theirs) dodging the question (or failing to read the query properly to begin with) and sending copy-pasted responses telling you to refer back to their website - as if someone who goes to the trouble of emailing the contact centre hasn't already done that? They might as well save money and use a chat bot. I'm sure this centre is good but can't comment as I'm still trying to get a membership.

Very nice swimming pool with lessons for kids. Lady instructor didn't really have the attention of the class pity because its a clean pool

Christmas swim deals... Warm water ( I was told that due to this being a children's training pool, it is warmer than the others!) Good showers Just not sure where the artic wind comes from in the changing rooms. But overall... This is a great place for a 'normal swimming pool'. I don't want slides etc, just to teach the kids to swim...

Just come off the phone to customer service. Spoken to the lovely Yasmin who was really helpful. I'm now looking forward to visiting the site next week when Huddersfield football team are not playing at home. Thanks Yasmin 😊

Very happy concidering the covid restrictions, well run

Great place for swimming lessons for granddaughter.

Best Fitness Centre

Great caring staff, wonderful facilities.

Far too expensive

Lockers must be reviewed

Good staff and great split of weights and cardio. Very modern set up!

Such a lovely place to be

Not bad at all

Awesome staff, great gym , really clean

Lots of effort gone in to keeping customers safe, perhaps a little bit confusing booking slots using the app with nobody available to talk to over the phone,which is understandable, but gets easier the more you do.

Great place.

Used on a couple of occasions but won't be returning. Customer service has been shocking!

Nice place to visit.

Love this gym the staff are so warm and friendly

Great place to work out, never too crowded

take my son swimmimg and the lessons are amazing

Clean great facilities only down side is when football is on there is no parking for the loyal paying gym members we are forgotten about

It's fine most of the time. Repairs sometimes take a while to get done . Staff good. Enough equipment.

More classes than any other gym i have been too, pool also amazing

By far the best gym in the area. Always clean and tidy. Vending machines take card which is a bonus when the cafe closes. Plenty of class options to suit everyone's need. I usually go swimming and I havent got a bad thing to say.

Fantastic gym very friendly staff and wonderful spa

Staff are very friendly and supportive

Been going many years and have enjoyed most of that time but feel recently, stadium specifically, that things are getting sloppy, the classes and equipment available are top notch, can't argue with the friendliness of all the staff and the encouragement they give but the place can be dirty. I cant give a five star when simple towelling off of machines after use is not enforced, allowing swimmers to drop dry all the way from the pools to changing rooms leaving changining room floors covered sometimes completely in water and muddy foot prints during winter. Make people carry towels around or have more wipes around handy for those that forget. I've avoided equipment after seeing people dripping sweat on it then just walking off. Sort that out and it's well worth the fees for membership.

Keep me fit it's ok

Nice hotel and pool

Great swimming pool and very friendly staff

Great place for a swim.

You have earned your final star 🙂. Can't fault the staff 😉

My local gym ,staff are so friendly great customer service love the gym classes

The staff a good but did have a problem something happened they took statement from my brother even via way too young to do a statement and there was no police there they did not care and they had no right to do a statement for him and they were claiming that they had really good security cameras even though they didn't never get undressed in the locker room bad idea and the even admitted that happened so many times before could not be bothered to do anything about it but everything else is okay

Can't be bad . I am there often enough

Fantastic facilities

Swimming lessons here can be good, but we have found over the years they try to fit more classes into the pool at the same time and more kids per class in these smaller classes which isn't great, also some of the teachers are much better than others unfortunately. Although with all of that said, my daughter enjoys the lessons and has done very well there.

Nice gym

Toilets utterly filthy, quite disgusting and not appropriate

Meets most needs and is a clean n tidy environment.

Good

Really helpful staff

Weights area small needs to have have more free weights including couple more bench presses. There also needs to be a stadium only membership as no one is ever going to use all 11 gyms waste of money and expensive.Awful student prices an all compared to other newer gyms with better and more equipment. Also receptionist staff rude. Would not recommend.

Love it family friendly

Great experience and lovely feeling

been a member for years tried other gyms but always come back. staff have the time to help you