4/5 Jilna V. 11 months ago on Google
We
have
had
a
next
to
perfect
holiday.
The
hotel
is
stunning
and
is
in
a
gorgeous
location.
The
beach
and
resort
are
kept
clean
and
staff
are
hard
at
work
tidying
the
greenery,
cleaning
etc.
I
would
say
that
the
housekeeping
and
general
cleaning
staff
(including
waiters/pool
staff/groundsmen
and
women)
have
been
the
most
caring,
polite
and
friendly
staff
here,
consistently.
They
always
greet
us,
the
housekeeping
staff
have
been
exceptional
in
our
needs
especially
as
we
have
two
children.
The
facilities
given
to
us
for
our
baby
were
fantastic.
The
food
here
has
been
exceptional,
particularly
at
La
Citronelle
buffet
on
Mauritian
food
evenings.
There
is
plenty
of
hot
and
cold
food
variety,
lots
of
vegetarian
choice
for
us.
The
breakfast
at
The
Deer
Hunter
was
great,
with
beautiful
views.
The
service
and
attention
to
detail
at
meal
times
has
been
great.
At
breakfast,
our
waitress
Margaret
was
especially
kind,
remembering
the
names
of
our
children
and
catering
to
our
needs
happily.
She
was
always
friendly
and
polite
in
her
manner.
On
a
slight
downside,
we
found
with
perhaps
one
or
two
members
of
staff
(one
at
Indigo
and
one
at
deer
hunter
restaurants),
we
were
treated
slightly
differently
to
the
other
people
that
seemed
liked
very
wealthy
golfers.
One
staff
member
in
particular
went
above
and
beyond
to
cater
to
other
people
at
the
beach,
however
when
I
asked
a
simple
question,
he
asked
someone
else
to
do
it
and
ignored
communicating
with
me.
On
two
occasions
are
food/coffee
orders
were
either
forgotten
or
late,
but
really
these
are
exceptions
to
a
generally
fantastic,
slick
well
running
service.
This
made
the
service
slightly
inconsistent
for
us.
Our
biggest
issue
was
with
booking
a
transfer
before
we
had
even
arrived
at
the
hotel.
From
London,
we
had
tried
to
contact
the
hotel
several
times,
via
website,
email
and
phone.
Unfortunately
we
were
unsuccessful
in
speaking
to
anyone
and
had
to
book
it
with
an
alternative
company.
This
was
stressful
as
we
were
really
keen
to
have
something
in
place
as
we
have
two
very
young
children,
and
thus
lots
of
luggage
with
the
pushchair
etc.
We
had
said
this
upon
arrival
to
the
manager
Ashvin,
that
checked
us
in.
In
all
respects
he
was
friendly
and
helpful
and
professional.
But
unfortunately,
when
we
mentioned
our
struggles
with
the
transfer,
he
seemed
unapologetic,
and
almost
swept
it
under
the
rug.
This
was
disappointing.
The
staff
at
Indigo,
particularly
Sam
were
brilliant
and
attentive
with
our
children.
The
kid's
club
was
fun
for
our
daughter
(even
though
she
was
unable
to
converse
with
the
other
French
speaking
children,
the
staff
were
friendly,
especially
Samuel.
Reception
were
able
to
quickly
source
and
deliver
through
a
pharmacy
some
formula
for
our
baby
on
the
same
day
within
hours
of
ordering
(this
was
on
a
Saturday
too).
My
husband
enjoyed
using
the
gym
facilities
(even
though
he
felt
it
was
very
humid
there),
the
gym
staff
were
always
friendly
with
him.
In
many
ways
our
holiday
was
made
stress
free
by
the
overall
brilliance
of
many
different
staff
members.
Overall,
a
wonderful
holiday
and
would
come
back
again.