From start to finish they haven’t been professional at all. They didn’t send the best xray even charge for 70k just for 6hours staying at their clinic we had to redo all the process again as their document was not good and their scan was not also good. They are just money minded and they are the most expensive clinic but they can’t even advice you professionally. Lateness is here their ambulance is busy because they need to drop staff first and then the patient. I think better you go to a public hospital than this things they are calling clinic. For me its a big scam.

(Translated by Google) Good evening my name is kervin alexandre. My experience in this clinic. my son was admitted for a severe gastroenteritis. (Vomiting and diahoness) Doctors and nurses are great, care right now. By cons cleanliness level, not good at all. For a room that is worth Rs 4000-the AC does not work, the walls are disgusting, bad smell of bathroom and toilet. The photos taken speak for itself (you will find them attached) Since Monday my son was and today it is Thursday he had his discharge and still no news of the maintenance. hahah Every morning (soidisan) important people from the admin pass through the rooms to find out if everything is fine with the rooms. Since Monday morning we had a lament for the air conditioning ... And we were told that the necessary will be done as soon as possible. But nothing of all we had to take a fan from home because we could not stand this heat excruciating. The administration ... catastrophic! Going to see the accountant for the room, so she announced me the price of this marvelous room 5 stars ... rs4000. So I told him the little problems with the room ... She told me 'anyway your insurance pays only rs 3500 for the room. Today I got my bill, rs 31000 I confirm having paid rs4000 For the 3 nights (rs12,000). If you are Mauritian, avoid going because we will take for less than nothing .... And if you are strangers ... You will be taken for cash dispenser. I do not recommend this clinic. This clinic = hospital! It is unfortunate that doctors, nurses and housekeepers must suffer. (Original) Bonsoir je m'appelle kervin alexandre. Mon expérience dans cette clinique . mon fils a été admis pour une gastro sévère. (Vomissements et diahrée) Les médecins et les infirmières sont super, prise en charge tout de suite. Par contre au niveau propreté, pas bien du tout. Pour une chambre qui vaut rs 4000-La clim ne fonctionner pas, les murs sont dégoutants, mauvaise odeur de la Sdb et wc. Les photos prises parle d'elle même ( vous les trouverez ci joint) Depuis lundi mon fils a été et aujourdhui on est jeudi il a eu sa décharge et toujours pas de nouvelle de la maintenance. Hahah Tous les matins( soidisan ) des gens important de ladministatrion passe dans les chambres afin de savoir si tout va bien au niveau des chambres. Depuis lundi matin on a fait une complainte pour la clim ... Et on nous a dit que le nécessaire sera fait au plus vite. Mais rien dutout on a dû prendre un ventilo de chez nous car on n'arrivait plus à supporter cette chaleur atroce . L'administration ...catastrophique! En allant voir la comptable pour la chambre, elle m'a donc annoncé le prix de cette MERVEILLEUSE CHAMBRE 5 ETOILES...rs4000. Jlui ai donc dit les petits soucis avec la chambre... Elle m'a répondu ' de toute façon votre assurance paie uniquement rs 3500 pour la chambre. Aujourdhui jai eu ma facture, rs 31000 Je confirme avoir payé rs4000 Pour les 3 nuits (rs12 000) . Si vous êtes des mauriciens , éviter d'y aller car on va prendra pour les moins que rien.... Et si vous etes des étrangers ... On vous prendra pour des distributeur d'argent. Je ne vous conseille pas cette clinique. Cette clinique=hôpital ! Cest dommage que les docteurs, infirmières et femme de ménage doivent en pâtir.

Worst service my wife almost died yesterday because of the careless doctor and nurse of normal ward.she was having breathing difficulties and was pressing the panic button for almost 15mins. With lot of difficulty she went to the nurse station only to see the doctor and nurse chatting. Despite seeing her condition the doctor preferred to walk away than attending her..do not reccomend the clinic to anyone..plus the specialist doctor told her she is having lung infection her heart is high is suffocation occurs again she will die instantly which was all lie to extract money. The suffocation was there because of some high dose medications as she is very sensitive to medication which was already communicated to them.

Well my husband was suffering a lot since 3weeks...he went to hospital but no results...when his company doctor ask him to come to grandbaie clinic for a general checkup we thought they would just gave him some med and return him home...but fortunately they took really good care of him..within less than two hours they did some eco and scan...they found an 'abcé' next to his liver...they gave him complete care and treatment...they operated him within 10hour...when we went to visit him every staff was greeting us...good manners...i agree my husband had to change 3rooms because of some maintenance issue...but now he in a good room..a bit small but clean...for us only his health matter...and we were delighted seeing all wardboy and nurses coming to check on him...i really hope he get well soon and come back home...please pray for him...

Poor service. Had already booked for an appointment for pcr test, went there 15min earlier, but had to wait for more than 45min. Poor communication among staffs, the receptionist Nivedita was rude to my husband!! Please don't work there if you can't handle pressure & go for a customer service formation. Because we pay for everything in a clinic, u just can't speak the way u feel like. Thankfully Dr.Cheong( if Im right) was there to handle.

I am a foreigner and came for tourism. It wasn't too long of a wait. I had an ear infection and the GP doctor Ankesh was great at his job. He knew what he was doing and knew what to prescribe right away and took time to explain. I really appreciate the help you provided while I was experiencing a horrible ear infection.

(Translated by Google) Has addressed with obvious infection. The first time they took the recording at the time, everything was basically normal, except that they offered to lie down on the couch, on which someone was already lying ... = there were two long black hair on the pillow. Has handed over analyzes on definition of a kind of an infection, the general or common treatment have registered at once. It helped, in 3-4 days everything was fine. I went for a second appointment only to get a certificate from the doctor with an exact diagnosis (test results) for the insurance company. A week later did not work, for some reason the analyzes were not ready, as a result, after 10 days they called and said that the tests were ready. I came 15 minutes earlier than the recording, took me more than 2 hours later! Results of tests on hands at once have not given, have told or said, that they at the doctor. When they accepted me, the doctor asked me "where are the tests?". Well, in general, they looked for us at the reception and found it. Well, it was "fine" after that! The results of the tests were perfect! I asked the doctor how this could be, because she saw obvious signs of infection and the tests could not show the norm. She confirmed and said that, probably, the laboratory had something nahimichila. My hypothesis is that they lost analyzes and just gave out the result with the norm, so they did so for a long time. "I do not want to upset you, but the insurance will most likely not pay you, as the results are good," the doctor told me. Ofiget! About the prices: all this pleasure cost me 160 euros, and the analysis cost 5 (!) Times more expensive than the same in Moscow, well, in general it turned out 2 times more expensive for the same services in a normal Moscow clinic. I'll try to reimburse the expenses, but there is very little hope. About the doctor can not say anything bad, the treatment was adequate, but the problem was trivial. (Original) Обратилась с явной инфекцией. Первый раз приняли по записи во время, все в принципе, было нормально, за исключением того, что предложили для осмотра лечь на кушетку, на которой уже явно кто-то лежал = на подушке было два длинных черных волоса. Сдала анализы на определение вида инфекции, общее лечение прописали сразу. Помогло, через 3-4 дня все было хорошо. На повторный прием пошла только, чтобы получить справку от врача с точным диагнозом (результаты анализов), для страховой компании. Через неделю не получилось, тк анализы почему-то были не готовы, в итоге через 10 дней позвонили, сказали, что анализы готовы. Пришла на 15 минут раньше записи, приняли меня более, чем через 2 часа! Результаты анализов на руки сразу не отдали, сказали, что они у врача. Когда меня приняли, врач спросил меня "где анализы?". Ну в общем, поискали на ресепшн, нашли. Ну а дальше было "прекрасно"! Результаты анализов были идеальные! Я спросила врача, как такое может быть, ведь она видела явные признаки инфекции и анализы не могли показать норму. Она подтвердила и сказала, что, наверное, лаборатория что-то нахимичила. Моя гипотеза - потеряли анализы и просто выдали результат с нормой, поэтому так долго делали. "Не хочу Вас расстраивать, но страховая скорее всего Вам не заплатит, тк результаты хорошие" - сказала мне врач. Офигеть! Про цены: все это удовольствие обошлось мне 160 евро, причем анализ стоил в 5(!) раз дороже, чем такой же в Москве, ну и в общем вышло раза в 2 дороже за те же услуги в нормальной московской клинике. Попробую возместить расходы, но надежды очень мало. Про врача ничего плохого сказать не могу, лечение было адекватным, но и проблема была пустяковая.

The nursing staffs are fantastic! Doctors are very caring and patient. Well equipped facilities including pharmacy and 24hr Accident and Emergency services. Rooms are clean with private bathroom.

Arrived at 12.45 at reception, for the first appointment with the Dr. The receptionists ask me if I was a new client. Produced an old account. Awaited untill 14.30 and asked the receptionist if she has informed the Dr that I had been waiting. She mentioned the the nurse would come. I decided to go and look for the Dr myself and met the nurse that confirmed not having been notified. Saw the Dr and was out at 14.45 having wasted my time due to these inneficient receptionists.

Had a quick appointment with Dr C. Jaunky. One of the best doctor I have consulted with till date. He gave each and every explanation about my feet issues in depth and very professionally. One of the most patient doctors I have met till date. One of the plus points is that he explains and replies to all questions that a patient can have. Giving 5stars only because of my experience with him.

Definitely recommend City Clinic Grand bay and Dr Jaunky, orthopedic surgeon for their professionalism. Great service and thanks to Dr Jaunky, i feel much better and can practice sports again. My shoulder is getting better.

I had an appointment with Dr. Jaunky at 5:30 pm. It's 7pm, there's nobody at the reception. The only explanation was: "The doctor was late and other patients arrived before you". Dr. Jaunky did apologized, was professional and explained the X-Ray results on an old PC monitor. At checkout I had to pay for the x-rays although I did not receive them (because there's nobody to print them after 7 so I'd have to come back "some other time" (unclear when) for them. Because of the hour, pharmacy was closed too by now. The worst part was staff (particularly reception and cashier), who were incredible rude at all times. When I asked to talk to the responsible for customer service I was ignored and told there was no one. I decided to pay and leave without my x-rays. STAY AWAY FROM THIS PLACE!

My son stood on a sea urchin while holidaying in Grand Baie so we were directed to this clinic. The staff were friendly and efficient, took us directly for an X-ray to see how deep the sting was, then had it extracted by a wonderful, patient doctor. Was really impressed by the standard of care

(Translated by Google) Doctor seen incompetent, who asks to open the mouth to see the throat but do not look ... They give you the total amount of antibiotics to make sure it works. (Original) Médecin vu incompétent, qui demande d'ouvrir la bouche pour voir la gorge mais ne regarde pas... Ils vous donnent la total d'antibio pour être sur que ça marche.

Good hospital, ENT doctor Dr. Demry helped me to solve my problem. Good equipment and not an expensive service (as for the island in the middle of the ocean)

You have a very poor service… the doctor and staff are not good at all nothing in time there I have a very bad experience there I don’t recommend this clinique

(Translated by Google) 3 hours to see the doctor who "arrives in 5 minutes", 1:30 to get the bill and the order, forced to do the forcing to fill me the insurance papers (Original) 3 heures pour revoir le médecin qui "arrive dans 5 minutes", 1h30 pour avoir la facture et l'ordonnance, obligé de faire le forcing pour qu'ils me remplissent les papiers d'assurances

(Translated by Google) Very good I recommend you (Original) Très bien je vous recommande

Great clinic with a friendly approach. Dr. Damry Keshwar helped us effectively resolve our son's health issue we came there with. Thank you.

Thanks to all the medical and none medical staff who was on duty on the 30th and 31th of May. Continue the great work and i have really appreciate the assistance provided by the Clinic. Highly recommended..

(Translated by Google) My name is Georges Sohier I am French on holiday in Mauritius I was a victim of a large digestive hemorrhage I was immediately taken in hand by the medical staff who did a great job until the surgeon arrived. I would like to thank all the staff as well as the general practitioner and the cardiologist .I will be followed until my return in France cordially Georges and Martine sohier we recommend the City Clinic Grand Bay (Original) Je m’appelle Georges Sohier je suis français en vacances à maurice j’ai été victime d’une grosse hémorragie digestif j’ai été pris aussitôt en main par le personnel médical qui a assuré un excellent travail en attendant que le chirurgien arrive. je tiens à remercier tous le staff ainsi que le généraliste et le cardiologue .je serai suivi jusqu’à mon retour en France bien cordialement Georges et Martine sohier nous recommandons la city Clinique grand bay

(Translated by Google) Very friendly staff and quick pick up. (Original) Personnel très sympa et prise en charge rapide.

Got our PCR testing done here and it was a speedy process. We got our results within the states time frame.

Came here for visa checkup, were in n out in 45 minutes, and the result came back the same day! Absolutely brilliant, highly recommended clinic, grateful for everyone especially the nurse who took our blood, felt nothing at all 🙏

Great service by the stafff and doctors . Staff were great and friendly but the rooms need some improvement specially the washroom

Superb Clinic In North with latest technology, dedicated doctors in various specialities and staff to cater for emergency and opd. New OTs equipped with latest technology for surgeries are available. Highly recommended.

Had an appointment with DR C.Jaunky The most patient and best orthopedic doctor. He was very helpful with my shoulder. I would definitely recommend him.

(Translated by Google) Very good clinic very very clean well pran against ☺☺☺ (Original) Tres bonne clinique tres tres propre bien pran contre ☺☺☺

Worst Workplace ever, ILL MANNERED Director !!! The director of City Clinic ,Dr Audrey is so rude. She mistreats, shouts at her employees for no valid reason she has no slight respect of them. She might be a "doctor" but no has manners at ALL. I think it is because she grew up in rich well established family and hasn't learnt how to respect lower class people. Highly NOT Recommended you go for treatment in this clinic if you don't want to promote this behaviour. The mistreatment of the employees definitely have a impact on the quality of treatment you will receive.

Very poor customer care service by the female employees at the front desk...it appears that the owner is only interested in making money..

(Translated by Google) Supported on 10/10/19 for an AIT: stay in a clinic for 3 days during my trip, being resident in Reunion Island. I thank the whole team for the very good care: thank you for your kindness and your professionalism At any level (from the vigil, to the doctor, to the administrators, more particularly to the intensive care staff 😀😀 Thank you all (Original) Prise en charge le 10/10/19 pour un AIT : séjour en clinique 3jours lors de mon voyage , étant résident à l Île de la Réunion. Je remercie toute l'équipe pour la très bonne prise en charge : merci pour votre gentillesse et votre professionnalisme À tout niveau (du vigile, au médecin, aux administratifs ,plus particulièrement au personnel des soins intensifs 😀😀 Merci à vous tous

Got the 3rd dose at the clinic today on appointment and the service was quick and smooth. Staff were very welcoming and helpful ☺️

Reception wasnt manned which caused me to wait 20m, but the friendly and kind doctor more than made up for it. Felt completely at ease and cared for as he explained everything. Superb service!

Fast service. Clean place considering where we are.

my uncle has appointment with dr jaunky he came late n was in a hurry n didnt explain my unclr his problems wll.my uncle suffering more now. receptionist cashier was v rude n they charge a lot.scammers stay away frm them

Pretty ok clinic but the main issue I have is their lack of communication. I had an issue with a bill and have been querying them for 3 months now! 3 months and they can’t bothered to even reply once

Well mannered staffs especially Doctor Jaunky (Orthopedic Surgeon). Experienced and down to earth doctor. He will go the extra mile to make sure you get the best treatment possible. He took his time to explain the cause of my pain and possible ways to cure it as well. Thank you City Clinic and Dr. Jaunky.

I have contacted Doctor Chaitan Jaunky for Orthopedic Medical Services and I would say I am proud of the way he treats his patients with professionalism. He performs his duty with excellence. Doctor Jaunky is someone who takes time to listen to the patient, he is full of empathy and very compassionate. He is reliable, does follow up and give the necessary treatment as required. I always show gratitude to have known such a caring and dedicated doctor. I would highly recommend him for his services. Thank you infinitely. Keep shining ✨️

Dr Chaitan Jaunky (Orthopaedic Surgeon) is a talented healer. He is caring about his patients and very knowledgeable in his field. Very personal and gets the job done properly and gives many options. Very up to date with technique. I would highly recommend him Regards