(Translated by Google) I have already sent three emails and I have not received a reply to any of them ... I am waiting for a medical discharge ... and nothing. they will not understand that it is the only means of communication ... the telephone will answer ... I will report to the DGS, as I am also a health professional and this is inadmissible in the face of the pandemic we are going through ... users need to have medical support ... (Original) Ja enviei tres emails e nao recebi resposta a nenhum deles...aguardo baixa medica... e nada. sera que nao entendem que é o único meio de comunicacao... o telefone atendam… vou reportar á DGS, pois sou também profissional de saude e isto é inadmissível perante a pandemia que estamos a passar ...os utentes precisam de ter apoio medico...

A shame! Numerous call attempts which are always on hold and about 40 seconds after the call hangs up. They respond to emails many days later. Even to forget.

Despite the constraints, the service is very good. Security, operational assistants, technicians, nurses and doctors are very attentive and do their best for the service provided.

(Translated by Google) My wife is pregnant and needs a family doctor's consultation, at the door nobody says anything, no one answers the phone and emails are scarce. So we are paying salaries to a health center where no one wants to know about their patients. So when they say on television that the NHS works and is effective it’s because they’ve never seen this health center (Original) A minha mulher ta grávida e precisa da consulta da médica de família, à porta ninguém diz nada, telefone ninguém o atende e os email responderem está escasso. Por tanto estarmos a pagar ordenados a um centro de saúde onde ninguem quer saber dos seus pacientes. Portanto quando dizem na televisão que o SNS funciona e é eficaz é porque nunca viram este centro de saude

You can't call, it seems like the phone will be turned off, very poor service, so I have to miss work to go to the health center to ask a question...it's sad

(Translated by Google) In the midst of a pandemic, in which requests for prescriptions and write-offs are made via telephone or email, the telephone is turned off. This kind of attitude is not understandable. I've been waiting since the 8th for them to send me the prescription and so far nothing (Original) Em plena pandemia, em que pedido de receitas e baixas são feitas através do telefone ou email, o telefone é desligado. Não se compreende este tipo de atitude. Desde dia 8 que estou à espera que me enviem a receita médica e até agora nada

People are really the ones who provide the services. The times you use the service (not often, thank God) I was treated with friendliness, professionalism and commitment. Thank you Dr Paula Silva, thank you D. Vânia Reis.

(Translated by Google) I've been calling for several days now but nobody answers the phone, that and a lack of respect on top of that when it comes to health, where you should be the most responsible and helpful above all. (Original) Já tem vários dias que estou a ligar mas miguem atende o telefone, isso e uma falta de respeito ainda por cima quando se trata da saúde,onde se deveria ser o mais responsável e prestável acima de todos.

(Translated by Google) Today, February 14th, I went there with my son to get him the mandatory vaccine and I knocked my nose on the door! The strike is on the 15th! Not the 14th! But it's really nice to be home for 4 days! I like it too! But they could at least have the decency to cancel appointments! They don't make people go there, crossing the whole city and messing with the routine of the children and the parents themselves! What a disgrace and disrespect. I hope that your relatives never need care and are faced with these situations!! A lot of lack of professionalism from reception to health 'professionals', so-called 'doctors' in this health centre. (Original) Hoje, dia 14 de Fevereiro, fui lá com o meu filho para ele levar a vacina obrigatória e bati com o nariz na porta! A greve é dia 15! Nao dia 14! Mas é muito bom estar 4 dias em casa! Eu tambem gosto! Mas podiam ao menos ter a decencia de desmarcar as consultas! Nao fazem as pessoas irem la areavessando toda a cidade e mexer com a rotina das crianças e dos próprios pais! Que vergonha e falta de respeito. Espero que nunca familiares vossos precisem de cuidados e se deparem com estas situaçoes!! Muita falta de profissionalismo desde a receçao até aos 'profissionais' de saúde, ditos 'médicos' neste centro de saude.

(Translated by Google) To date, I have been a user of this Family Health Unit for 30 years, I have always felt very satisfied with the care provided by the extraordinary nurses, professionals of excellent dedication. I fully trust my family doctor, she is a professional of excellence and exemplary dedication to her patients. I regret that the secretary's telephone is not answered with the desired regularity and that urgent consultations are scheduled in person early in the morning for the afternoon, when it is not possible to foresee an emergency, which can be treated at the medical center, excluding the unnecessary overload of the emergency department of the hospital, thus causing a great inconvenience due to the prolongation of physical suffering and the energy spent on trips to the medical center throughout the day. (Original) Até à data, já conto 30 anos como utente desta Unidade de Saúde Familiar, senti-me sempre bastante satisfeita com os cuidados prestados pelas extraordinárias enfermeiras, profissionais de dedicação exímia. Confio, plenamente, na minha médica de família, é uma profissional de excelência e de dedicação exemplar aos seus pacientes. Lamento que o telefone da secretaria não seja atendido com a regularidade desejada e que as consultas urgentes sejam marcadas presencialmente no início da manhã para a tarde, quando não é possível prever uma urgência, que pode ser tratada no posto médico, escusando a sobrecarga desnecessária do serviço de urgência do hospital, causando assim um grande transtorno pelo prolongamento do sofrimento fisico e pela energia dispendida em viagens ao posto médico ao longo do dia.

(Translated by Google) Call me at this service unit and no one answers they really hang up (Original) Liga-me para está unidade de serviços e ninguém atende desligam mesmo a chamada

Nobody answers calls. At least they could leave a statement that calls are not answered... Having to lose a day's salary to make an appointment, that day, which is not justified, since the employer firmly believes that appointments are made through telephone, and the health center does not take responsibility for the lack of professionalism, is not at all fair for users.

After 3 days of trying to contact this service and only being told that there were no more appointments, I contacted sns24, which sent me a message so that if I was not contacted by the health center, I could go there, it was what I did, they say they didn't receive any notification (a lie because email notifications are always received), they didn't answer me again and finally they said after 3 days that I had to be there at 8am to make an appointment, well if they had told me the first time that's what I would have done. I called Saúde 24 again because I wasn't feeling well and the information I got again was that within a maximum period of 12 hours I would have to be seen at this center or they would send me a referral, which didn't happen. MY FRIENDS, IF YOU DON'T WANT TO WORK, GIVE PLACE TO THOSE WHO DO. AND IF THEY HAVE A PHONE, ANSWER THEM BECAUSE THAT'S WHAT THEY ARE FOR, AND WHEN THEY ANSWER THEY PROVIDE THE INFORMATION CORRECTLY AND THERE WILL BE NO NEED FOR TRAVELING TO THIS SERVICE, THEY ARE NON-JUSTIFIED WORKING DAYS

It is not acceptable for a person to be calling from 8:30 in the morning until 5:30 pm and not being answered in a phase we are going through, all because of a reduction in family assistance so as not to have to go out on the street with a baby with fever on her lap. If you don't have time to help, find someone on unemployment as there are a lot of people who want to work!

Terrible service at reception Yesterday 02/03/2023 at around 5:30 pm my daughter had an incident at school, a little friend hit her with a toy which left a cut on her eye and it wouldn't stop bleeding because it was a deep cut. As the nursery is right next to the health center I had the brilliant idea of ​​going there so they could help stop the blood. 17:50 I go to the São Filipe health center and the film starts at the door, where there were no masks for users and I was forced to go and buy one for €0.30 at the Chinese store next door. (It's not about the money) I got the password and went to reception, explained the situation, and showed the girl's citizenship card. The very rude and insensitive receptionist said that my daughter could not be seen by any doctor because she was not registered there but at the seaside. Let's see, a specific situation in which the lady at reception decided that my daughter could not be attended to because according to her, neither a doctor nor a nurse, that little wound was unimportant. I could barely register my daughter in the system, such was the incompetence that a nurse had to do her job. I got upset because of the attitude of this lady at the reception and there the very friendly nurse came to tend to the girl, as the small wound had a deep cut, she called the doctor who was very attentive, checked the girl and advised her to go to São Bernardo to close the wound so it wouldn't get infected. Thank you to these two people who were kind and professional when they noticed my concern about my daughter's cut, except that she is two years old. In short Public services do work, but many times they don't work properly due to a lack of empathy on the part of some employees who are only there to receive their paycheck at the end of the month. The lady at the reception hope that you never need any help from any other service and that nothing ever happens to you.

It is rare for them to answer the phone, to make an appointment the user has to go there

They don't answer the phone. It's a lack of respect.

They don't answer phone calls