2/5 Russell B. 9 months ago on Google
I've
been
going
to
this
Urgent
Care
locations
for
years.
It's
extremely
convenient
to
my
home
and
an
obvious
place
to
go
for
a
seasonal
illness
that
may
require
an
opinion,
medication,
etc.
This
morning
I
had
a
fairly
negative
experience
with
them
and
felt
it
was
important
to
share.
My
son
woke
up
with
pink
eye
so
we
made
an
appointment
online
and
popped
in
to
grab
some
eye
drops.
It's
an
easy
diagnosis.
When
you
enter
the
facility,
there
is
a
"receptionist"
who
is
often
unfriendly.
The
young
lady
today
was
particularly
unpleasant
and
her
negative
energy
wasn't
appreciated
when
trying
to
keep
a
young
child
happy
and
calm.
She
was
unhelpful
with
the
registration
link
(it
was
accidentally
texted
to
my
spouse)
and
mumbled
instructions
to
me
without
making
eye
contact
or
attempting
to
communicate
like
a
professional.
They
were
also
fixing
an
alarm
system
that
was
beeping
loudly
for
15
minutes
while
we
sat
there
waiting
with
nobody
else
in
the
facility.
There's
just
absolutely
no
need
to
make
someone
feel
worse
when
they
are
at
an
urgent
care.
A
simple
smile
and
courteous
tone
should
be
rule
#1.
I
accidentally
had
the
eye
drops
sent
to
the
wrong
pharmacy,
but
I
was
unable
to
contact
them
by
phone
to
get
them
to
send
the
eye
drops
to
the
correct
pharmacy.
I
had
to
drive
back
to
the
urgent
care
where
the
doctor
very
politely
said
he
would
send
them
to
the
correct
pharmacy.
I
went
to
the
pharmacy
again
and
waited
and
waited
and
there
was
nothing.
The
pharmacist
had
to
figure
out
a
way
to
get
in
touch
with
them
and
verbally
receive
the
eye
drop
prescription
because
it
never
made
its
way
to
the
pharmacy.
Something
as
simple
as
prescribing
eye
drops
for
pink
eye
should
be
easy.
Instead,
we
had
to
manage
through
intense
bureaucracy,
rudeness,
and
a
maze
of
corporate
nonsense.
Just
really
unfortunate.
We
can
take
our
business
to
another
urgent
care,
but
in
this
private-equity
driven
medical
world,
nobody
will
care
and
it's
more
than
likely
nothing
will
change.