My wonderful daughter went to The Islands in Garden City to buy me a Christmas gift. She works part time while in high school and parted with $48.00+tx to buy me a beautiful cosmetics bag. The only problem was that I had the same one. When I went to exchange the gift, I was told that I waited too long and that they can’t do anything. I had no idea that had such a restrictive return policy. When I pushed to speak to a manager, they offered to give me half credit of $24.00. The upsetting part is that the manager wouldn’t even come out to speak to me, even though I asked to speak to her. I buy a lot from Lilly Pulitzer’s web site and this store might have been a new place for me to shop. They not only lost what could have been a new customer, but they made my daughter feel bad. My daughter decided that she didn’t want to lose half her money and told me to keep the bag. She had to work 5 hours to buy me this bag. The funny part is that if they had given me the full price as credit, I probably would have spent 4 times that much as I spotted a tote bag I liked. Do not shop at this store if you return items or want flexibility. I suggest using Lilly’s website. They are super nice at customer service and the returns are very easy and they give you your money back. They also have many specials and give you gifts when you spend money on their items, which is how I got my first $48.00 cosmetics bag for free.

Sad to post a negative review but feel strongly about some flexibility for out of town shoppers (I live in Pittsburgh). I purchased a Lilly Pulitzer dress from the Island whom I've never shopped with before. I received the dress but was on vacation at the time of shipping so I waited to try on Easter morning only to discover the chest was too small. Today (day 30 from receipt) I called NY store to ask about how to return. They said I couldn't because I would've had to return within 21 days. There was ZERO flexibility despite my pleas for leniency. I guess at The Island, the customer is not always right. I was 9 days past their restrictive return policy and they would not bend whatsoever despite my request for even a store credit to purchase something else. I am a big Lilly shopper and grew up on Long Island. Sadly this will be the first and last time I will give them business and will notify my family and friends in Garden City, Bethpage, Floral Park and Huntington about my experience. I, too, am a small business owner, and they had the opportunity to do the right thing, but chose not to. Very disappointing.

Great experience at the Lilly store. Absolutely love the dress I bought for myself and my daughter. The staff was very helpful in finding a dress for my youngest daughter as she is 13 years old and in that awkward clothing age. They found a size 00 for her and with much time and patience were able to find the perfect Lilly dress for her. I was also able to pick up Lilly wine glasses for a gift and the best part was that they gift wrapped it for me

The staff is so kind! Just bought a nice bag for my friends birthday, and they happily wrapped it! Only thing that I’m disappointed with is there prices! I can’t even by a dress for less than $70!

I bought my wife a gift prior to the pandemic, did it locally to support a local shop. What a mistake. My wife returned the item which they happily excepted back, and they refused to allow us to use the credit. In any way. They said it expired. We said there was a Pandemic shut down and our daughter Also had a serious brain injury. These people are thieves. Literally thieves. They steal your money. Stay far far away. Evil, rude, arrogant, do yourself a favor, and order online.

Received a gift for my granddaughter. It was to small, I went to return, exchange, store credit anything within 2 weeks of of the purchase and was informed very rudely that they cannot and will not do anything. The staff is rude, nasty, disgraceful and the manager would not come out until I raised my voice only to be told to leave. I have grandchildren, my sister has 15 grandchildren and we both know how to let everyone how to never walk into this store and spend a penny. The fortunate thing is I have the entire conversation recorded so I don't really have to say much just let everyone hear. The proof is in the pudding.

BUYER BEWARE!! RUDE TRICKY STORE horribly representing the Lily Pulitzer Brand. I purchased a $240 Polyester Lily Pulitzer pajama set, for my wife, on December 23. I was dealing with the owner Carol, and they only had the pajama bottoms in a “small” size. I wanted a medium and was told, BY THE OWNER, to come back after Christmas and they would have “mediums”. I WAS NEVER TOLD THAT MY HIGH REGULAR-PRICED PAJAMAS NEEDED TO BE RETURNED BY JANUARY 12th or else there were NO EXCHANGES ALLOWED!!! I was conned !! Needless to say after going away after New Years and giving them more time to get the right size in stock, my wife went to exchange, just exchange!!, the product for the right size on January 20th and she was rudely told by the owner, “NO AND THERE ARE NO EXCEPTIONS!!” Her defense was that this little horrible store had a “policy” and that they weren’t a Lily Pulitzer Corporate store, so they had the ability to treat my wife like some sort of riff-raff. I HAVE PURCHASED OVER $3,000 OVER THE YEARS AT THIS STORE!!! Judging by all of these other reviews of the store, they have a horrible reputation for being rude and conning customers. I don’t expect any comment from this store as they seem to think that in today’s day and age reviews mean nothing. PLEASE READ THE REVIEWS BEFORE BUYING IN THIS STORE!! I WILL ADVISE LILLY PULITZER THAT THIS STORE IS A POOR REPRESENTATION OF THEIR BRAND AND I WILL ADVISE ALL OF MY SUBSTANTIAL NETWORK OF FRIENDS AND FAMILY TO SPREAD THE WORD AND STAY CLEAR OF THIS ANNOYING STORE. BUYER BEWARE!!!!

Been going to this awesome store for 17years. Staff is always friendly. I Have bought so many great gifts there for family friends and myself. There is no store like it.