1/5 SNH 1 year ago on Google • 66 reviews
Pitiful
experience.
My
mom
came
to
the
ED
after
being
x-rayed
by
urgent
care
and
told
to
go
to
ED
to
see
an
orthopedist
for
a
broken
bone.
She
was
there
for
6
hours
of
waiting
before
they
finally
x-rayed
her
again
and
then
3
more
hours
before
they
finally
got
her
a
boot
for
her
leg.
I
understand
the
hospital
has
high
volume
and
patients
with
higher
acuity
needs
which
I
can
understand,
but
what
I
can’t
understand
is
why
there
is
no
waiting
area
for
family.
Family
has
to
stand
at
the
entrance,
there
is
no
seating
though
most
people
will
be
here
for
5+
hours.
Getting
information/status
updates
from
nurses
varies
significantly
based
on
which
nurse
is
staffed
at
the
desk,
I
spoke
to
4
different
nurses
before
I
finally
got
a
lovely
caring
and
competent
nurse
who
was
willing
to
check
in
with
the
doctor
and
provide
me
with
an
update
and
estimate.
More
nurses
like
this
would
vastly
improve
the
patient
and
family
experience
even
if
there
are
long
wait
times.
It
would
be
best
if
there
were
two
staff
members
at
the
desk
-
one
to
check
patients
in,
and
one
to
provide
updates
to
inquiring
family
members.
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