1/5 Jazzy J. 9 months ago on Google
I
had
T-Mobile
for
most
of
my
adult
life
and
even
had
a
line
as
a
teenager
under
my
father's
account.
There
were
always
issues
with
service;
many
areas
with
little
to
no
signal,
dropped
calls,
unpredictable.
Not
to
mention
prices
were
never
low
enough
for
the
headache
of
poor
reception
and
awful
customer
service.
Due
to
being
a
longtime
customer
I
stuck
with
them
for
over
a
decade
until
I
found
a
better
option.
I
paid
off
the
phone
I
was
buying
with
them
and
asked
customer
service
to
unlock
the
device
-
she
assured
me
it
was
fully
unlocked
and
said
we
didn't
have
to
walk
through
any
steps
on
the
phone.
When
I
switched,
the
model
I
had
was
not
compatible
with
my
new
carrier
at
that
time.
I
used
a
different
phone
for
almost
a
year
until
I
bought
a
new
phone
with
that
provider.
About
6
months
later
I
am
going
to
use
the
paid
off
phone
for
my
teenage
son,
but
we
discover
that
the
device
was
not
unlocked
like
we
were
told.
I
call
T-Mobile
and
the
customer
service
is
exactly
how
I
remembered
-
TERRIBLE.
Every
person
you
talk
to
asks
for
different
information
and/or
gives
different
information.
The
first
said
to
just
have
the
IMEI
Number,
the
second
says
you
have
to
have
the
account
number,
the
third
says
you
have
to
go
in-store
for
them
to
unlock
it,
the
store
rep
says
they
cannot
unlock
devices
there,
the
fourth
says
they
need
the
phone
number
but
that
my
number
is
under
a
different
name
in
their
system
(a
provider
I
just
got
rid
of
in
2022
after
YEARS
of
having
this
phone
number
and
currently
calling
them
from
that
same
number
because
I
ported
it
to
the
new
provider,
meaning
it
couldn't
possibly
be
under
someone
else's
name),
the
fifth
asks
for
all
of
that
plus
finally
asks
for
the
IMEI,
then
birth
date,
then
last
4
of
social,
then
tries
to
have
me
go
into
the
store
that
told
me
they
couldn't
help,
then
asked
for
my
full
social
after
almost
an
hour
on
the
phone
and
says
the
account
came
up
with
my
name
but
now
I
needed
to
provide
a
6
digit
pin
or
I
would
have
to
go
into
the
store
for
them
to
verify
the
account
by
ID.
Of
course
I
wouldn't
know
a
pin
for
an
account
I
haven't
had
for
a
year
and
a
half.
I
also
never
remembered
it
when
I
had
a
T-Mobile
account
so
they
would
verify
my
account
by
my
social
or
birthday
-
all
things
I
provided
already
and
should
trump
an
ID
just
for
the
people
in-store
to
call
customer
support
back
in
order
to
actually
unlock
the
phone.
This
takes
up
just
enough
time
for
all
of
the
T-Mobile
stores
to
be
closed,
meaning
I
have
to
wait
til
tomorrow
to
finish
the
process.
Not
only
has
my
service,
both
customer
support
and
actual
cell
reception,
been
100
times
better
with
my
new
carrier,
but
this
entire
ordeal
just
solidified
that
I
1,000%
made
the
right
decision
on
switching.
