AMAZING service! My bike was stolen over a year ago and I thought it was long gone. Montlake called me (even once I had moved halfway across the country) a couple of months ago when they identified my bike from a stolen bike registry. They called me and helped me manage the shipping entirely remotely. I am so grateful for this team. I don't live in Seattle anymore, but if I ever return there's no question this is the bike shop I'd make my home shop.

Amazing sales personnel! I tried 2 ebikes and ended up buying one that fit my needs. I stayed in their shop for almost 2 hours through the entire process of choosing a lightweight but less powerful ebike or a heavy but powerful (almost scooter-like) ebike. It was a hard decision for me as I did not have 5 grand to spend on an ebike that I have to ship all the way to FL after 3 months. I was mostly going to use the bike for local commute and errands during my stay in Seattle. Honestly, the staff never pressured me. Never made me feel like I was "poor" for getting a lower priced ebike. Helped me throughout the experience, and asked me what I want. Even if I wanted the "heavy but powerful" bike through my previous research (stats on paper looks so great!), one of their staff suggested I try the "lightweight" one, and that's actually what I bought. It just fit me so well, and I can't be happier with my purchase! Sometimes, being perfect on paper isn't what you need in reality (same with relationships lol). This shop will be also be helping me box up the box and shipping it when the time comes. They are very realistic and will manage your expectations upfront, will never try to upsell you something that doesn't fit your needs. They are also upfront with costs. All in all, this is honestly the most perfect retail experience I ever had. I needed something, they provided it without any expectations of having me buy it, let me even try said products, and let me linger for 30 minutes as I decide and wander around the store while texting my husband. Even payment was easy since they accept split payments and tapping. And oh, the neighborhood is perfect for testing out ebikes if your goal is to tackle hills. There's like every grade of hill possible within a 3 kilometer radius. Also, I have to say that the staff are the happiest retail staff I have ever encountered. I am glad I found this place randomly. It's the first bike store I checked out, and I ultimately bought the bike here and didn't bother checking out other places. You'll never go wrong with this place!

Mike and Gary are legit. They're knowledgeable, and not pushy - they want what's best for their customers. First you'll wanna buy a bike from them, then you'll wanna drink beers with them.

Best experience I've had with bike shops in Seattle. Everyone was knowledgeable, respectful and no one misled me by trying to sell more than I needed (which unfortunately does happen). Even when I have other bike shops closer to where I live, I make it a point to bring my electric bike to Montlake because they're great and I recommend them to all my friends when I have the chance!

Gary and team are awesome! I was looking to buy a new wheelset and they helped me out so quickly. I went on a Saturday afternoon and they were able to swap out my old wheels with a new carbon set in half an hour. My bike feels like new and it's been an amazing experience all the way thanks to Montlake Bike shop!

Came here for service on my drivetrain. The staff were friendly and helpful. They were able to get my bike finished by the next day. Prices were quite reasonable.

Just got set up on a new carbon road bike thanks to the nice people here. Super friendly and honest staff. I'm totally new to cycling and they got me to up to speed quickly without any judgment. Probably saved at least a thousand dollars coming here instead of one of the super high end shops, and I got a great bike out of it. I just wish it was easier to get from Ballard to Montlake :)

Montlake Bicycle Shop is the best in Seattle! The staff is wonderful and ALWAYS does a great job with any problem you might have. They trained me on how to repair a flat on the road and set me up with all the right tools for it too! Gary, the owner is an awesome guy and truly does the most to make his customers happy! Very sad to be leaving Seattle but Montlake Bike Shop will be my go-to repair shop for whenever I get back!

Mixed review, some good, some bad. Brought my 2017 Spark RC 900 Pro into the shop to have them finish up on work that I don’t have time or the knowledge to do myself. Staff up front was friendly enough but in the end the rear brakes were as bad as when I started, even after paying for two rear brake bleeds (when it didn’t come out good on the first one payed them install new caliper and new lever and do again). The other work was done satisfactorily as far as I know, but I ended up re-bleeding the rear brake again myself and it came out much better. Cheers-

I stopped in on a Saturday with a broken pedal and they sent me on my way with a fresh pair within 10 minutes. They even took the opportunity to lube up my chain! Incredibly nice, efficient, reasonably priced, and not at all judgement about my squeaky dry chain. I will definitely be back.

Having been around bicycle stores for too many years to count, worked in the industry on and off , former bike racer , and hard core enthusiast, Montlake Bike Shop is 5 star plus! Great selection, customer service, and knowledge. Kudos to Max who helped me find what I was looking for in a gravel bike, and all the Montlake team ! This is in my view and experience , what a great bike shop looks like. Thanks!

Recommend by Seattle’s Flagship REI Bike Shop as a team that can do work required outside corporate structure. Did not disappoint. Super attentive, polite, and insightful crew!

Excellent selection of bicycles. Staff was able to fill a unorthodox request quickly. I would recommend this establishment.

Needed a fairly simple tune up. My bike was serviced quite quickly and I was back on my bike in a few days.

Ok, first thing. I was met immediately at the door by a super friendly staff member (Joe). I explained that I had 3 issues with my bike. Expecting to have to leave my bike for at least a day or two. Upon leaving, I looked back and saw 3 staff members working on my bike! I mean, no one was standing around. To my surprise, Joe called me before I even got home to inform me my bike was ready. Returning to pick up my bike was just as pleasant. I didn't get the young man's name that helped me then. Best of all, the price for the repairs was far less than I expected. Awesome bike shop!!!

Went in today to buy my first "grownup" bike. Definitely a great experience! Jasper was so helpful in finding the right things that needed to go with the bike and for helping get them installed. I also appreciate that they took the time to explain the bike specs and what would and wouldn't work with it. The prices were reasonable, and overall the team was very welcoming.

Friendly & helpful staff helped me find a nice comfortable helmet at a reasonable price. All kinds of bikes and bike accessories.

About a year ago on my ride home my commuter shifter cable broke and these guys were able to get me in right away and fix the cable! Same thing happened today and they got me in right away and got me back on the road! Thanks again guys!!!

Montlake has become my go-to bike shop. They built a touring bike for me off a Gunnar frame. If you like bike touring or bikepacking this is the place. Carolyn and Gary know how components work over long tours.

Amazing employees, very understanding and easy to talk to. I have really enjoyed my experience purchasing a bike here!

no pressure salespeople, very helpful and informative--today I had a great experience with Gary, Joe and Brooke, all who were very friendly and helpful while exploring options for me to purchase a bicycle and some accessories. I did not find them pushy at all to make a quick sale. My bike was tuned up and it felt amazing right away, much better than before. very fast turnaround time on the bike service and was a great value--they did not rush to get it done but they took their time to get it done right....this place seems to have much better mechanics than most and I will definitely be back....great assortment of commuter, ebikes, gravel, road and mountain bikes here, folding bikes, too....very friendly staff with great selection, not the typical same stuff that I see at all the boring Trek corporate stores---this place has soul and the people really care!