I would like to know where I can file an official complaint against this hotel. Upon arrival I was forced to pay 144000 pesos above the reserved rate for a health insurance fee. I have my own health insurance. After a long trip how was I supposed to find another place to stay on the spot? This supposed fee was never mentioned prior to arrival. The breakfast was not good, first morning the juice was fermenting and the coffee is very bad. I didn't bother going after that. Nice location and the room was spacious. The evening desk clerk was a nice man, the daytime ladies had attitude. I would not return.

Had to ask for basic stuff all the time. ( fixing hotel phone which rarely worked, no toilet paper, no towels). Im not expecting a five star service, but these are really basic things that should be provided every day.

Great value for a room right on the Parque in Laureles. Tons of restaurants and shops to explore within walking distance. Stylish, simple rooms. Cannot beat it for the price. Better rooms than many hotels 2 or 3 times more expensive.

I stayed at Inntu for several weeks and loved making the hotel my home base. The hotel was clean, modern and inviting. I felt super safe in the hotel and in the area of Laureles. My room had a beautiful view of the Sequndo Parque de Laureles and the mountains of Medellin from my floor to ceiling window. The whole staff (desk clerks, restaurant staff and housekeeping) was terrific - very helpful and caring. Two staff members even found me a furnished apartment when I needed to move to a 2 bedroom place to accommodate my son who was discharged from a Medellin hospital after surgery. I would definitely stay at Inntu again if I needed a hotel in Medellin. It is a great value in the best part of Medellin!

Clean, adequate, but a little shabby. Wifi was unreliable so don't expect to user it for anything important. Rooftop was available, but abandoned with an empty hottub (I think you need to ask for it to be filled and usable) exercise equipment unplugged and stacked in a corner, etc. Overall lots of little disappointing things.

Breakfast could be better and more varied but the hotel is clean and comfortable, and the staff kind and welcoming

This hotel is in a good location in laureles, surrounded by plenty restaurants. Good for family, the staff at the hotel is very helpful. The rooms are good. They are clean. The price is right. Would recommend to anyone for a vacation or weekend get away. Have included some small cafe and photos around hotel area. The rooms are exactly how is show cased at hotel site. We had no problems. They even upgraded our beds.

I am totally disappointed with this hotel. I had the chance to stay in this hotel like 6 years ago. I was in Medellin for business and my experience was not good except for the restaurant service. The lobby has poor communication with each other and don't take responsibility for anything neither own any mistakes they make nor they offer any apologies for screwing up. The WIFI was non existent in the floor where I stayed at. I had to go to the lobby to work and listen to the front desk bad mouth customers or hear the guy flirting with girls. I don't not recommend this hotel and I am not coming back. There will much better options next time

This is by far one of the best hotels I have ever stayed at! Very comfortable and clean, and the view of the mountains was lovely. The hotel restaurant was also really good. I would stay here again in a heartbeat!

Very nice hotel clean big rooms , excellent breakfast, very supportive and professional staff !

Great location, excellent restaurants near by, staff super friendly and professional.

I'm looking forward to coming to Columbia but from what I'm reading here with the results and the reviews I don't think I would want to stay at this hotel I will just find another maybe the hotel staffs are asking people to put good reviews on this hotel but what I'm looking at from all the bad reviews everybody's saying the same thing so I think I will choose to stay someplace else I'm not going to waste my money

Had a slight issue with WiFi when we entered, but they fixed it within like 5 minutes of letting them know. Incredibly kind and happy staff and very accommodating. A good example of the beauty of the people of Medellin. And I’ll be dreaming of the jugo naturales con leche till I come back!

+modern, spacious rooms +Rooftop with a view and jacuzzi +Staff are great +Location -breakfast is subpar. Eggs are made in cheapest fats, only fruit, oats and coffee is good. -the 4th floor spa area is not included Conclusion: solid hotel, but maybe a tad expensive

We're scheduled for 4 days but left after 2. Beds are to hard, and had problems with the AC. Also. Lighting at night in the room is to low for us. I am in my 60's and need light.

HORRIBLE CUSTOMER SERVICE DO NOT STAY THERE THEIR HOTEL ROOMS ARE NOT UP TO INDUSTRY STANDARDS WHEN THEIR ROOMS ARE NOT YOU ASK FOR ANOTHER ROOM AND THE SECOND IS NOT AS WELL YOU ASK FOR A REFUND AND THEY DENY YOUR REQUEST SOOOOOO DO YOUR FAMILY A FAVOR AND STAY SOMEWHERE ELSE HORRIBLE

Really nice hotel in a great location. The room is well designed - really appreciated the understated lighting. Room service was great, as was dining at the Restaurant. Laureles is a great neighborhood, hope to return next time to explore further.

Fantastic hotel with a great location, views, and restaurant. I'm taking away a star however as the Wifi was pretty shoddy on the 13th floor but otheewise had a great time.

We arrived at 8 pm the lights in the room didn't we asked to be switched the front desk person said no, took almost 1hour and half to get that sorted, next morning there was no hot water for shower that did get fixed till later in the day. When checking out they tried to charge us for minibar items when we didn't consume them. This place has terrible service. Don't stay here

Affordable hotel in a great location. The hotel is clean, the rooms are spacious and the staff is friendly. You can get the rate that includes breakfast and dinner which is super convenient if you’re here for work or just prefer not to have to choose a place to eat everyday. Overall my stay has been pleasant but the only thing that was an issue is that the WiFi doesn’t work on the higher floors. I was on the 14th floor and wifi was pretty bad inside the room.

My companion and I stayed here on two occasions; June 4 - June 7 and June 11 - June 14. The rooms were large, clean and comfortable to return to after a day of exploring Medellin. There were a number of very good restaurants near the hotel and the neighborhoods around the hotel were nice to walk through after breakfast and dinner.

I stayed here for 4 days and it was an incredible stay. All if the employees are friendly and professional. They go out of their way and go above and beyond to make all guests feel special. The property is in great condition and could not be located in a better spot. The restaurant in the hotel is great and there are other great spots near the hotel. I loved it!!! I highly recommend it!

We were at the spa and we had lunch there. Great service and good food.

The location is amazing. The only issue I had was with the TV which wasn't working due to some storms that had affected the area but with the view that I had was more than enough to keep me entertained. I love this hotel!

Bookings are useless. U arrive and the room u reserved can be taken by anyone who comes before u

This is a great hotel. Amazing service, excellent customer service. It is clean. The location is just what you need: park is right in front of the hotel. Restaurants are all around. The area is so quiet, not overcrowded. Two supermarkets 5 min walk. I would come again here. I will defiantly come back here.

The front desk personnel were good. However, other than the location, I would not even stay there. Rooms are small and layout is terrible. I was given a room with no air conditioner at 4 when I arrive. It was frustrating that at 11:30 I was at the lobby with my suitcase with no room. They are quick to ask for more more for every extra, but didn’t offered me anything for my inconvenience. I do not recommend.

There are several hotels in Laureles, However, this is the nicest and is in walking distance of 15-20 highly rated restaurants. The staff spoke English, and helped call the airlines and change my ticket for me. There is a nice bar and restaurant on site, however, so many choices within a 5-10 minute walk. I can't over emphasize how good the service is at this hotel. Every employee is happy to be working and happy to help you anyway they can. I had a rooftop Jacuzzi every evening and I did use the Spa once, it's amazing. I am looking forward to returning soon! Great for solo travelers, couples.

Wow! It is a great hotel. The bed is king sized. It is right at parque Laureles 2 so the location could not be any better. There are tons of restaurants close by and you are an 8 to qp minute walk to avenida 70.

The STAFF was great the room WAS NICE the area around the HOTEL IS Safe and plenty of things to do!! Plus not from from DOWNTOWN!!