3/5 Farrah P. 11 months ago on Google
I
stayed
at
the
hotel
for
a
total
of
4
days
with
my
husband
to
celebrate
our
anniversary.
We
arrived
just
around
3
pm,
and
were
able
to
check
in.
The
entire
process
was
slow,
but
the
staff
were
kind
and
helpful
so
this
made
the
process
less
painful.
We
went
up
to
room,
but
found
it
to
be
small,
We
returned
to
front
desk
to
discuss
other
options.
We
decided
to
upgrade
to
a
junior
suite.
The
suite
was
more
spacious,
complete
with
a
living
room
and
separate
sleeping
quarters.
However,
it
was
apparent
that
the
room
had
not
been
refreshed.
We
had
no
glassware,
coffee
pot,
towels
or
other
amenities
that
were
displayed
in
the
first
room
we
visited.
The
floors
were
covered
in
dust
as
well
as
the
furniture;
The
suite
lacked
charm
and
decor.
Plain
yellow
walls
with
a
mismatch
of
furniture
and
odd
pieces.
But
we
liked
the
spaciousness.
So
we
decided
to
stay.
We
tried
to
call
down
to
the
front
desk,
but
no
one
answered
the
phone.
This
was
the
case
durung
our
entire
stay.
This
room
situation
was
rectified
after
walking
back
to
the
desk.
There
were
many
positives
about
our
stay,
but
also
some
things
that
were
less
than
desirable.
Overall
I
can
say
this
hotel
suffers
from
a
general
lack
of
attention
to
details.
The
positives
include
the
amazing
complimentary
breakfast
spread,
this
is
where
I
met
Walter
whom
was
exemplary.
Walter
was
the
highlight
of
my
stay,
and
he
was
the
perfect
start
to
our
days.
He
is
warm,
attentive
and
professional.
Food
at
the
Pool
restaurant
was
delicous,
but
service
is
slow.
It
takes
forever
to
get
a
check.
The
gym,
which
was
a
plus,
is
old
and
the
equipment
antiquated.
It'
is
also
an
open
air
gym,
so
prepare
to
sweat
on
hot
days.
We
tried
to
get
information
about
the
spa
and
massges,
but
no
one
contacted
us
after
our
initial
inquiry
about
prices
and
services
offered.
The
spa
area
does
have
a
steam
room
and
sauna,
another
plus,
but
they
had
no
towels
available.
This
was
quite
a
sweaty
situation.
In
fact,
we
can
note
that
the
hotel
seemed
to
be
short
on
towels
in
general.
We
had
to
request
wash
cloths,
which
were
never
replenished
during
our
stay.
The
pool
is
huge
and
tennis
courts
are
a
hit
with
everyone.
And
no
need
to
pack
your
own
rackets.
Housekeeping
got
the
bare
minimum
done,
And
it
seems
on
sundays
the
servuce
is
not
available.
For
our
4
night
stay
our
bed
linens
were
never
refreshed.
And
someone
please
give
the
housekeeping
dept
a
vacuum.
The
carpets
in
walkways
and
rooms
are
so
dusty
and
dirty.
The
location
is
close
to
the
best
of
Poblado,
you
can
walk
to
everything.
But
the
walks
are
up
and
down
hilly
terrain.
We
felt
completely
safe
here
as
well.
In
the
end
we
would
return,
with
a
lower
than
standard
expectation.