Hotel City Inn image

Hotel City Inn

Hotel

No-nonsense rooms & suites in a hotel with 24/7 room service, a restaurant & an airy lobby lounge. People often mention room, good, staff, hotel, station, stay, Varanasi, Rooms, service, rooms,


Address

Opp cantt S-21/116 L-14 Rly. Station, Parade Kothi Rd, Varanasi, 221002, India

Website

hotelcityinn.org

Contact

+91 77538 88355

Price rating

$35/night

Rating on Google Maps

4.00 (2.2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (31) good (24) staff (23) hotel (22) station (13) stay (13) Varanasi (10) Rooms (10) service (10) rooms (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Reshma P. 11 months ago on Google
    Room : Good rooms with television, electric heater, centralised air conditioning and centralized geyser. Clean sheets and two water bottles and refilling of water is done. Two Dustbins are there, one in washroom and another in room. A writing table and a tea table is there. Lift facility and free wifi available. Location : just opposite to the Varanasi cantt station. Staff : well behaved For PNBians : perks of working in PNB, stayed in this hotel for 2 days. Do note check in time is 2pm in the afternoon and check out time is 12pm. Not more than 2 adults (child above 12yrs of age is regarded as adult) is allowed in a room. Will have to pay Rs 1000 extra/night /person if any extra person want to stay. They will allow the extra person to sit and eat together in room but won't allow night stay if the extra payment isn done. Overall nice experience. 👌🏽
    4 people found this review helpful 👍

  • 4/5 Harish T. 1 month ago on Google • 115 reviews New
    Rooms are comfy but there was a constant noise of somekind of heavy machine or generator that kept me awake all night. In house food menu was too expensive, but tou can get good, affordable and tasty food just in front of hotel at kalika restaurant.

  • 1/5 Ravi 1 year ago on Google
    Rooms are ok. Room Service is too bad. AC does not work at all. Receptionists are not responsive; they don’t send anyone to your room as soon you call them, you will keep waiting for housekeepers to come to your room. Equipment in rooms are faulty. They don’t have a replacement for faulty equipment. Overall, it’s a pathetic experience.
    2 people found this review helpful 👍

  • 1/5 jitendra k. 1 year ago on Google
    Overpriced !!!! If you want to book then book online. 2000rs per day is enough for the room. Looks good. Nice place... But service does not justify the price. Booked at 4500 for the day excluding taxes and they can't provide free water. Only one free water bottle a day. If you want cutlery then give extra charges.
    2 people found this review helpful 👍

  • 5/5 georgehallscycles 1 year ago on Google
    A lot better experience than 2 years ago. The room I was given was big, clean, airy and at the front of the hotel on the third floor. Not a dark closet room at the back with a brick wall for a view. All the staff worked hard to make me feel welcome unlike last time when I was treated like a foreigner rather than a guest. I had their free breakfast most mornings, there was a fair selection for all tastes. The shower was warm to hot. I had free wifi although it drop out a fair bit but the reception staff always put me right. I stayed for 8 nights and didn't really have 1 problem. It is directly across the road from the main railway station so if you get lost and need a tuc tuc or taxi, it is easy to get back to.
    1 person found this review helpful 👍

  • 5/5 Alok T. 4 months ago on Google
    Hotel is situated just opposite of Varanasi Cant Railway station and near to U P Roadway bus stand .Accomodation and servises are Excellent. Staff are also Very courteous. Recommended for stay.
    1 person found this review helpful 👍

  • 5/5 Neha B. 1 year ago on Google
    We stayed at Deluxe room with family. The staffs were very cooperative. Food was awesome plain home cooked food types. Rooms were ok 3 star like facility. Value for money. Location is prime near Cant railway station. Therez also a take away outlet just beneath the restaurant. As it is near to station do good connectivity.
    1 person found this review helpful 👍

  • 2/5 Ashok T. 11 months ago on Google
    Overrrrrpriced hotel.. Try to book online.. beware of the staff at reception if you are first time visiting varanasi or the hotel, they will trick you to pay more.. Ask for amenities and services included in that price. Whether breakfast, dinner/lunch included or not.. 4500₹ for executive club rooms is way too much that too excluding breakfast/ lunch/dinner.
    1 person found this review helpful 👍

  • 4/5 TravelbuffS 11 months ago on Google
    This is a 3* hotel located just in front of Varanasi Junction (Cantt) railway station on main road. There are erickshaw, auto, taxis available to visit anywhere. This hotel has personal travel desk also and rooms are good enough. There is a restaurant also inside but that is too costly according to the hotel. One issue is there of mobile network, which you will not find in room. Otherwise it is a good hotel to stay.
    1 person found this review helpful 👍

  • 4/5 Madhavan S. 6 months ago on Google
    The rooms are ok, but lack of maintenance is evident. Though the access to floors are controlled by card, the fire escape stairs are open and serves as a back door. The hotel staff are polite, friendly and helpful
    1 person found this review helpful 👍

  • 1/5 KSS K. 7 months ago on Google
    I booked Executive Club Royal room through MakeMyTrip and they handed me a Deluxe room no. 3010 which was inhabitable due to terrible seepage from walls and FLOOR too. It took many calls and visit to Reception to get staff come to room to see the condition. Cleaning staff told that floor seepage is not getting arrested even when the have wiped the floor 4-5 times since morning. The senior staff inspecting the room told me that my room is Deluxe and they don't have any room of this class available, higher class of room i. e. ECR is available. I rang up reception and senior most staff, a lady not wearing name tag on her uniform jacket, insisted dishonestly that room 3010 is ECR as per my booking. On confronting reference the inspector sent by her on my visit to her, they changed me to ECR class room 3014. But I had to ask specially to get second bath towel and bathroom slippers in room (we were a couple and they provided only one) and hand towel. They brought one hand towel and told that two hand towels are NOT provided. I had to ask specially for tooth brush too. The toiletries consisted of two soap cubes, 3 tubes moisturiser and one tube bath gel. No shampoo, conditioner, hand wash - - may be the staff was not literate enough to determine the description of material printed on similar tubes! No replacement of toiletries, complimentary water (1 litre only was provided on first day), towels and bedsheets was done on 2nd day. 3rd day I had to request. They didn't share Wi-Fi password, didn't provide newspaper. In room dining took the order for fresh lime soda at 10am on 2nd day but rang back after ten minutes to inform that they need "more than one hour" to serve it. I cancelled the order. At checkout they didn't even give me the bill and asked me to get it online. EXTREMELY PATHETIC.
    1 person found this review helpful 👍

  • 1/5 uma g. 1 year ago on Google
    Very bad service. Bathrooms are not clean .hot water not provided properly.guests should repeatedly ask for towels and napkins.for one of our group members they didn't receive it for 2days. food is not great When you are paying so much you need quality care. Hotel is in a very busy area and noisy. Not a pleasant stay.
    1 person found this review helpful 👍

  • 4/5 Mayank S. 1 month ago on Google • 29 reviews New
    Overall property in convenient as aspect to transit via train and bus.Location is in front of Varanasi Cant. Junction. Neat and tidy. Who is searching middle budget rooms for 2 adults 3000 + GST and 3500 + GST with breakfast. Breakfast is good. Room service is good. Having sufficient parking facility. Overall good property for Mid tier segment.

  • 5/5 Ananta M. 4 months ago on Google • 12 reviews
    Rooms are perfect, ideally located. They need to make bathrooms a bit tidy n cleaning required on the tiles side. Toiletries are perfect. Mobile signals on the backside rooms are a big issue. Wifi is good. Reception staff is cordial. Security is good. They've discontinued complimentary car wash services. Their pricing have increased, but services are the same. no good changes seen over last 5 years of visit every 3 months. In-house food is not that good. Perfect for tummy filling only. If you are looking for the quietest place, go to the cantt side. Busy place, 24x7 vehicular services on main road available.

  • 3/5 Thangaraja R. 1 month ago on Google • 8 reviews New
    Room is good and peaceful atmosphere.But not that much hygienic.In restaurant area is very congested and menu is poor.No dry fruits on breakfast. Receptionist is less attentive on our queries.

  • 1/5 Harsh W. 3 months ago on Google • 3 reviews New
    Ground staff is helpful, but reception staff is rude and gives wrong commitments to the customer. Asked for room change as they don’t have sufficient light in the room, they said we’ll do and pack your bags. Subsequently I did the same and wasted my half an hour and to my surprise when I returned to the room they said, we can’t. Even toilets are in bad condition. Not a good place to stay, not recommended if you want a pleasant stay.

  • 5/5 Neha S. 1 month ago on Google • 3 reviews New
    Location is very close to station. Rooms are clean and spacious. Had there buffet breakfast which nice and tasty have multiple option. Had a nice time.

  • 4/5 bhaskara b. 8 months ago on Google
    Service of staff very nice than expected. Good house keeping and in house restaurant. Provided food on request to infant by grinding rice. Stayed for 5 days.

  • 5/5 Sharad V. 5 months ago on Google
    On a business trip. It's a good hotel and rooms are spacious, tidy with all modern amenities. Good service

  • 5/5 GAUTAM K. 5 months ago on Google
    Amazing hotel opposite Railway station. Very good ambience. Rooms are good sized & very well maintained. Breakfast is good. Nice experience of stay here

  • 3/5 Mahesh K. 1 year ago on Google
    Nice ambience.. Courteous staff. The security staff was very courteous in helping 80 year person to get in and out of car and helping on wheelchair. Special thanks to him. Unpleasant incidence of 3 people entering into the room for some repair without asking creating a scary situation for 80year old person in the room. No hot water... Tea kattle not functioning.. No proactive housekeeping service... No refill of tea and coffee provided..

  • 4/5 Vetrivel S. 5 months ago on Google
    Wi fi worst - Complimentary Breakfast at 6th Floor - to get a glass of water you have to beg them several time contrary Restaurant at Ground Floor is excellent with Smiling Service.

  • 5/5 Homkaji G. 1 year ago on Google
    City Inn Hotel close to the train station so easy to catch early or late trains. Staffs are friendly and helpful, rooms are clean and tidy. Restaurant serve delicious food. Overall I recommend this hotel for solo, couple or family stay.

  • 3/5 Siddharth M. 1 year ago on Google
    The hotel is just opposite to the Varanasi Jn & very much accessible due to the same reason but on the other hand this hotel doesn’t maintain the things very well. They have all the facilities but lack of maintenance & cleanliness is visible. Rooms are too basic & bathrooms are just not up to the mark. This is not what you would want after paying so much but no doubt the service has been really good, staff was very helpful. Gym equipment is also great & the breakfast buffet was just perfect. The lady named Neelam at the Restaurant was Superb in terms of hospitality, service & everything.

  • 4/5 Vishwanadh M. 1 year ago on Google
    Have been in this hotel for 3 night in the trip with RV tours and travels. Loved the room and staff were so patience with everyone when in need. Its just a minute walk away from railway station.

  • 5/5 vijay krishna s. 1 year ago on Google
    Best hotel under Rs.4000/- slab. Opposite to Varanasi Railway station…. Must try chicken biyani. Amazing… they will charge Rs.415/-…. Worth it…. Must try… rest of the items I don’t know since haven’t tried. Here we can bargain prices and management will respond positively. Pleasant ambiance. Rooms are good.

  • 4/5 Kunal S. 1 year ago on Google
    Room is spacious, neat and clean. The two things need to be improved - 1st Fast service and 2nd Washroom should be more cleaned, specially bath tubs need to be replaced or else should be removed immediately. Rest everything is fine and should visit again

  • 5/5 subrat kumar d. 1 year ago on Google
    Service is ok but staff wants Tips on each activity for ex. If u request for bedsheets change after changing they want Tips also the security guard wants Tips on every activity. Staff are also not behaving well.

  • 4/5 Milind A. 1 year ago on Google
    Very accessible location. The hotel was clean and tidy and one of the best in Banaras. The staff was professional and polite. Rooms are clean, spacious and comfortable but bathrooms are a bit average in terms of cleanliness and feel. Overall the stay was good and comfortable. You get rickshaws right outside the hotel which will take you anywhere like ghats or malls or restaurants.

  • 3/5 Ansul S. 1 year ago on Google
    I went there to celebrate my cousins birthday. Place is nice and sitting area were comfortable. Quality of food is good and they were tasty especially Veg sunahri as a starter. Paneer lababdar and veg mix was also really good. Overall I will visit this place again. Strongly recommend. 💪

  • 3/5 Anil S. 1 year ago on Google
    Rooms were good. But, it was under maintenance which is a slight inconvenience (odor). And, being located in the front of railway station a lot of honking can be expected (trains, cars, busses, etc.), which is definitely not so pleasant. In fact, these noises can wake you me up in the middle of the night too.

  • 4/5 Nandkishor P. 1 year ago on Google
    It is a great place to stay near Varanasi "ketan" station, bigger room, great ambiance, all types of services available here like, travel help desk, gym, in house Resturant, spa. At a very affordable price. The staff is very humble and friendly. The food is delicious in the restaurant.

  • 5/5 Anshuman Singh B. 1 month ago on Google • 2 reviews New
    This place gave me the best comfort i expected. I was astonished to see such professional staffs and hotel's healthy environment. I would surely recommend this hotel to my friends. Wish you all the best City inn team💯
    1 person found this review helpful 👍

  • 5/5 Yasmeen A. 2 months ago on Google • 1 review New
    I recently stayed at the City Inn Varanasi .The location was perfect - The room was clean and spacious, with a comfortable bed and plenty of amenities. The staff were all friendly and helpful, and the complimentary breakfast was delicious with a variety of options. I also appreciated the fitness center. Overall, I highly recommend this hotel for anyone visiting Varanasi.
    1 person found this review helpful 👍

  • 5/5 Arun M. 1 month ago on Google • 2 reviews New
    Location, ambience, food and service - all are quite satisfactory. I highly recommend the hotel to those looking for comfortable & convenient stay at Varanasi. Two suggestions:- 1) a thin "dehri देहरी" be built separating shower area with rest of the bathroom area to prevent entire bathroom getting wet & slippery; 2) electric plugs in the room, I occupied, are not working. Hence, all electrical points inside the room must be checked daily or atleast when a guest checks out.

  • 5/5 SINGHANIYA A. 2 months ago on Google • 1 review New
    Value for money stay. Very polite and hospitable staff. Exceptional service by Mr.Rana, as travelling with kids called for customisation of food for them and he was very happy to help us. Saumen, one of restaurant staff was always smiling and ready to help us. I would recommend this place.


Call +91 77538 88355 Open on Google Maps

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