Hotel Costa River image

Hotel Costa River

Hotel

😠 Atrocious experience These guys are running crime fraud I pre paid the booking charges to the UPI QR provided by the staff. To ensure its the right account I first sent test amount which the staff confirmed of receiving immediately. After I sent the whole amount, they denying of having received an... People often mention hotel, staff, room, clean, good, stay, experience, rooms, nice, trip,


Address

Nepali Kothi, S 51-A-4-A1, The Mall Rd, Nadesar, Varanasi cantonment, Varanasi, Uttar Pradesh 221002, India

Website

www.costariver.com

Contact

+91 88534 79999

Price rating

$41/night

Rating on Google Maps

4.00 (1K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (25) staff (13) room (12) clean (10) good (9) stay (9) experience (6) rooms (6) nice (6) trip (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 sulabh j. 1 year ago on Google
    The hotel is not worth staying. Staff is very arrogant, do not listen to customers, you have to say one thing many times to get it done. Room and bathroom is in pathetic condition. No parking space available, one have to park the car at road side. The staff has no courtesy towards the customer. I will call this hotel as DHABA HOTEL, a place with no moral values. This place is not recommendable at all.
    1 person found this review helpful 👍

  • 1/5 Malati C. 3 months ago on Google New
    Atrocious experience These guys are running crime fraud I pre paid the booking charges to the UPI QR provided by the staff. To ensure its the right account I first sent test amount which the staff confirmed of receiving immediately. After I sent the whole amount, they denying of having received any amount. I have chat proofs of them conforming the test amount but they are not ready to listen. It's been 10 days now with no action from their end. I have complained to RBI portal and visited the bank but to no avail. Now these guys are not responding and not picking up my phone. Not sure what to do.
    1 person found this review helpful 👍

  • 5/5 KULDEEP T. 1 year ago on Google
    Excellent rooms and good location. Also good for a wedding function.( But not suitable for big crowd)

  • 1/5 ruby s. 2 months ago on Google New
    Service is not good. Ambiance is ok

  • 5/5 Abhishek Y. 4 months ago on Google
    Great sarvice very clean thanks Ankit Seth is very nice person revitalize shower good continental and all very hospitalized and excellent food.

  • 5/5 Debatanu B. 8 months ago on Google
    Costa River is a 3-Star hotel in Varanasi located in Varanasi Cantonment area. The hotel is having 33 rooms. The Room 301 where I stayed was spacious and amenities like 2 litres mineral water, electric kettle with tea and coffee sachets, laundry, locker, etc. were available. The service was quite fast and good. Food was good but the price of food was much higher than what it should be in a 3-Star hotel. Complementary breakfast had a lot of options. I have seen some negative reviews about the hotel but I found the hotel quite nice actually. Front desk officials including Mr Sujit was kind and helpful. The hotel also have a package tour facility of the city and neighborhood which you could avail with a fee.

  • 1/5 Ankur S. 9 months ago on Google
    They are very very bad at service. Staff is serving food but forget to carry cutlary, taking order but don't have items

  • 5/5 Rahul J. 10 months ago on Google
    It's a sweet place to stay. Worth the price paid. The room was comfortable and cleam

  • 1/5 Nehal K. 1 year ago on Google
    My worst experience with this hotel . I have booked this hotel via make may trip and there it was stated as make my trip value stay. Even so the room are and bathroom were quite small for the prize you pay. The room was uncleaned as you all can see the in the picture there was a cluster of hair lying near the bed and there are pest all over as you can see in the video and this is a 3 star hotel .there receptionists is also talking rudely.when we contacted the make my trip they told that will talk to hotel and even after that no resolution to my problem and they make my trip even charges you convience fee telling that in their make my value trip they had partnered with the hotel and see it for themselves but as you can see it was my worst experience with the prize they have charged $$$$ . If you try to book this hotel please read my review and by reading this you will save your money and will have a wonderful experience with your friends and family . let me tell you about the food if you are willing to stay Everyday you will get different food like one day you will get nice food the other day the food will not have any salt to it and when you complain about it they will say we sorry for your inconvenience and their is no resolution to your problem and even though you have to pay for that bad meal that you receive . You will not get any privacy whenever you are out they will enter your room without your permission and clean your room when all your stuff is outside lying around and you know what they also steal their stuff as for me my choclate was stolen from my luggage. So beware of this hotel before you book it . Even if you book it for any reason then dont book it from make my trip they will charge you fee and dont even give you and resolution

  • 5/5 Nagaraj K. 1 year ago on Google
    Varanasi's best hotel in affordable price, room were neat & clean, quality of food with variety’s were superb taste! Well mannered restaurant staff specially services of Ruby khan's courtesy was excellent and front desk & housekeeping staff too! We were a team of 44 people who stayed for 2 nights and we enjoyed the hospitality, the ambiance and food with clean atmosphere in the hotel premises! Thanks to all management and staff for making our stay the best , Will look forward to come over again!

  • 5/5 N Kiran K. 1 year ago on Google
    Had star hotel experience with best tasty food with variety’s! Well mannered staff and housekeeping staff! We were a team of 40 people who stayed for 2 nights and we enjoyed the hospitality, the ambiance and food with clean atmosphere in the hotel premises! Thanks to all management and staff for making our stay the best 🙏! Will look forward to come over again!

  • 4/5 Nitin P. 1 year ago on Google
    It was nice stay in hotel. All staff, Receptionist is very polite. Breakfast is ultimate. Food quality is nice. Room is clean and nice. Over all good experience.

  • 3/5 Nandita S. 1 year ago on Google
    Ok place . Ordinary rooms - the ones without a window border on dinginess.....a bit rude receptionist and an excellent understanding Housekeeping Manager.

  • 4/5 VVK T. 1 year ago on Google
    Nice place to stay rooms are little smaller but it's clean & neat with all facilities, friendly staff the taste of the food was realy good.

  • 3/5 S M. 1 year ago on Google
    It was a decent hotel, with appropriate amenities...it's a budget hotel, so nothing fancy is to be expected. But good for an overnighter.

  • 5/5 Nikhil D. 1 year ago on Google
    One of the best hotel in Varanasi with best breakfast I booked two room with my parents and the best part they returned my parents belongings in which they have some cash & I'd we did not know about thing we forgot in room and it was these people who informed us about our stuff Nowadays getting money back is vary difficult but this hotel staff can proof true hospitality hats off to hotel management and owner👍🏻👍🏻

  • 2/5 Puneet G. 1 year ago on Google
    This is a old property that has not been renovated. That said the rooms are clean. The bedsheets and towels were clean. So not an uncomfortable place to stay. Just not a place that you would choose to stay in general. The rooms are not too large and not too small. In my case a room that was supposed to have two single beds was converted into a room with one large bed. This made everything wrong. The beds had a gap in the middle and it was only possible to sleep on one side. The power sockets were bang in the middle of the bed behind the head. So were other switches. The condensation level was so high that it felt someone had put water on the floor. The condensation disappears in an hour or so post the AC switching on. The TV is tiny. In a town where you do end up coming back to the room sooner, I would have expected a bigger one. The bathroom is designed in an odd fashion. The shower curtains have been removed. So if you are sharing the room even with family, there isn't a way to not make the entire bathroom and WC wet if one person has taken a bath. The towels were clean but were visibly old. The torn edges were visible and one can smell the typical hnad made soap smell on them. The buffet breakfast is ok. The spread is decent and no complaints here. The staff is generally responsive and quick. I can imagine though families checking in here and getting disappointed given all the issues that i have cited above. Something that can be sensed from other reviews of this place. If you are a business traveller staying solo, this place is fine. With a family, perhaps avoidable.


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