The managers here are very calculative. For each and every thing you need to remind them repeatedly. They will not give hot water continuosly.. They mention this hotel as Banarasi kothi. I don't know whether this is the name of place or hotel. Very congested area and far from temples. Any how we were not happy here.

Recently I stayed there and Worst experience about this place .I don't recommend other to stay here.front desk staff were worst and no manners to talk to guest.Rooms are worst quality and AC was broken and not working properly.wifi connection was worst.They don't make proper records and at the time of checking out they charged incorrectly.i recommend don't book this hotel at all.

I had booked banaras kothi hotel for my son first hair cut party. The service, staff, location, infrastructure I was fully statisfied. The best thing was their management, and quick service. I personally recommend this hotel for party. Whatever they promise they did it .

Room service was poor. Although staff behaviour was good, all were well behaved. Location is good. Still need improvement in the interior of rooms. Geyser was not working, Rooms door was broken. Inspite of its a pleasant experience.

No star at all....bad experience, bad behaviour done by receptionist person..... AC was not working properly, water bottle was not provided in every room however after requesting many times water bottle was given... Also paid unnecessarily extra charges at the time of check out ....

The place gives you the vibes of a heritage hotel. As the name suggests the look and feel like feel of hotel is in the form of a palace. Locate in budha vihar colony it is close to Varanasi station. The rooms are decent and maintained to an extent. In case you don’t like the place there are many other hotels available nearby.

Both the hotels River Palace and Banaras Kothi has an excellent & cooperative staff, stay was pleasant and comforting , best place to stay in varanasi for all age groups . Thanks for the great hospitality. Warm regards.

It's a good hotel but not so specious.. length is enough but width is very less

Worst experience, the staff behaviour is also very awkward. They are there just to do business. Food qualities was very pathetic, the management will not at all acept their mistakes, they are there to jump on you with their services. Not a good option .

Stayed at the hotel 1 days ago and it was a nightmare one of the worst stays I have ever had at a 5star property I had never expected this kind of behavior from the staff. The Staff was very rude and unprofessional. Called for amenities many but I did not get it before 2 hours every time I called for it. When I went to have breakfast I was told my the hotel staff that breakfast is over and did not get breakfast both the days. At the time of check out also I had a horrible experience when I was paying my outstanding through google pay they told me that their google pay isn’t working and due to that the took away my luggage and hide it somewhere till I did the full payment. It was a worst experience have never come across something like this. Will never stay return to this hotel ever again.

The worst hotel you can afford in Banaras is the this one.you have to ask at the reception to turn on the bloody ac and the tables aren't clean the room is full of dust and very congested rooms ... The staff members are total bozos they have no professionalism and respect for you .they are rude and very lazy to work ... The wifi doesn't work .. the rooms are for no reason over priced and the food also sucks . I wouldn't recommend this hotel i stayed here with my family for 3 days and we had the worst experience of our life.for this price you'll get a much better hotel please don't stay here.

Worst hotel you have . Not behaving properly,language . Everting is worst. Don't book this hotel in your life If you want live in hell then book it

Location is prime near by mall and big hotels But hotel like Oyo service also pathetic there is no kitchen and rooms also durty

Attended a marriage reception function. Very bad experience.....very old & dirty environment. Food was ok....not worth spending money there.

Never going to visit this hotel again Very poor service with rude behavior There fan was not working and water hotter Very offensive smell in room Lift is very slow

Dirty No maintenance of taps,latches,wooden almirah,hangers. The owner is arrogant. Lights in rooms are dim you can't read. But they want parity with good ones while charging. The kitchen is shabby.

Bad place They charge for breakfast and say no breakfast Order dinner they don’t understand then say kitchen closed. Butler idiots, how come they running hotel without no one able to speak English