Only good part is great location and access to KV temple. Room's have no window.. helpful staff but the rooms are not of good quality. Lack of light in room makes it sticky.. for one day stay it's good otherwise I will not recommend.

Excellent location, very helpful staff. The front desk people are very pleasant and always greet you with a smile. We stayed in a superior room. It was a big room with a big window. Rooms, bathrooms, and linen needed a little upgrade. A safe place to stay!

During my stay at this hotel, I was impressed by its ultimate location. Being in close proximity to all the key attractions made it incredibly convenient for exploring the city. However, it's important to note that during peak hours, the roads are closed for auto rickshaws and cars, necessitating a walk to reach the hotel. The staff at the hotel were friendly and accommodating, contributing positively to the overall experience. The room service, while not exceptional, was satisfactory. The rooms themselves were well-maintained, clean, and inviting. Unfortunately, one drawback was the absence of any noteworthy views from the windows of the rooms.

I regret to say the Hotel Ganges Grand is definitely not meeting the standard of 3 star rating. It needs LOTS of updates to meet this standard that I question the building inspector who provided this rating. When I entered in my room I was given, the bed spread and comforter cover was looking dirty, like it was never cleaned. There were few dead bugs on the ground near the bathroom as well that we noticed. We also found stains on the sheets as well as the towels. Additionally, my daughter found lice on the pillow cover provided to her for her extra sofa bed. After complaining to the manager, we were shifted to another room, we discovered lice again. The hotel staff seemed to be aware of a bug issue but the hotel manager seemed to excuse it as termites. Which just makes their case even worse for why they’d give us a bug infested room. Also, the shower heads don’t seem to work as there was minimal water pressure to take a proper shower, had to use the bucket they provided instead. On our last night, we were upgraded to their 4th floor cottage room, this was nice room. The location of this hotel is in noisy and very crowded place , if you want to hire a taxi back to the airport is a nightmare. No taxi is allowed during certain time to the day (9am-9pm). Good location only if you want to visit all gahts and Kashi vishwnath temple. Other than not a good location, I will prefer to stay little far and get good hotel with cheap price. The overall cleanliness and bare necessities the hotel provides DOES NOT justify the price I paid for this hotel. I will NEVER recommend anyone to ever stay at this hotel again.

Hotel Gange grand is on excellent location which is very near to temple and Ghat area. If you are visiting Varanasi without own can then this must be the preferred location. If by own car then a bit of hectic traffic you have to face. Although it has its own parking but needed driver. Overall a nice place to stay and have vibes of Varanasi.

The location is perfect but a little costly. In Varanasi, it's hard to book a hotel considering hygiene and location. The food was good but I only did dinner one time but it's also costly. So go with this hotel if you are comfortable to spend around 4k for only room per day and can't compromise with location, hygiene, ambience. If you can adjust with location at least then you can book other hotels near gowdalia chowk.

Rooms are good. The service is very good. The staff is very good, helpful and responsive. They have a very good restaurant providing breakfast, lunch and dinner along with room service. Excellent location near to both Kashi Vishwanath temple and the Dashashwamedh Ghat.

the rooms are not clean - not dirty either - they are the best combination of things around - amazing location though - very close to Kashi Vishwanath Corridor

Room with dummy Windows. Day or night cannot know. When checkout cash given but only provisional bill given and receipt of payment not given..Hotel location is excellent but not worth the money.Breakfast is super.

Very nice hotel and location is perfect, just at the main square. Everything at walking distance from hotel. Room service is also amazing. Only reason I gave 4 stars to room is because filter of AC and window curtains were not very clean and gave me dust allergy.

Very nice and appreciable endeavour to customer service and support. One of the best place to stay in VARANASI. This hotel offers a wide range of accommodation and best service to help us. We have enjoyed the experience with pleasant stay. Good luck and hope they will continue to get them updated.

I recently had the opportunity to stay at Hotel Ganges Grand, and unfortunately, my experience was far from satisfactory. Several aspects left me disappointed, and I believe it's essential to share my feedback for improvement. * Room Cleaning Service: The response from the staff regarding room cleaning service was disheartening. I was informed to wait until 12 PM, as new check-ins were given preference. This policy, prioritizing new arrivals over existing guests, was quite disappointing. * Food Quality and Service: I ordered food from the hotel's restaurant, and it arrived cold. The lack of proper cutlery and a leaking glass further added to the disappointment. The restaurant being on the first floor and my room on the second floor should not have resulted in cold food. * Cleaning Standards: The cleaning staff did not perform their duties adequately. I had to request them to clean tables and other areas, which should have been standard practice. * Staff Behavior: During the manager's review, the staff exhibited a sudden change in behavior, acting very nicely. However, their previous attitude was consistently rude, impacting the overall atmosphere. * Linen and Towels: The bed sheets, pillow covers, blankets, and towels provided were noticeably old and did not seem properly washed. * Hot Water Delay: Requesting hot water in the washroom was a prolonged process, taking approximately 45 minutes and requiring two reminders. * Lack of Hospitality: Unfortunately, the overall experience lacked hospitality. I did not feel a sense of warmth or customer-centric approach from the hotel staff. * Location: While the hotel emphasizes its advantageous location, being close to the temple and famous food joints, this alone does not compensate for the shortcomings in service. In conclusion, my stay at Hotel Ganges Grand was below average. Considering the cost and the level of service provided, I would not recommend this hotel to those seeking a luxury stay. The price does not align with the quality of services offered, and improvements are crucial for enhancing the guest experience.

One of the most perfect hotels in varanasi A special thanks to the kind and courteous staff very supportive. awesome location , only problem is you might face issue in going all the way to hotel with luggage ,as vehicles are not allowed in the day. But you can manage with erikshaws

Don't believe the photos. They must be several years old. There has been very little, if any, maintenance done on the hotel. The rugs are very dirty and frayed, paint is filthy, water stains on the walls. But worst of all, there are no functional windows in most of the rooms. The windows are there, but they look out to a wall 3 inches away. The staff was indifferent. The chowk directly in front of the hotel is absolute madness with vehicles cheek to jowl, every one of them blasting their horns constantly. There is a large police presence which doesn't help the atmosphere. There is nothing peaceful about this experience so go somewhere else. We forfeited 2 days' payment rather than stay there and it was the best money flushed down the drain.

I stayed at this hotel. The hotel staff refused the room at the beginning but when I told them that as per website the room is available then they gave me the room the charges per night was 6000 but if you talk about the facility and staff they are not friendly and when you call for service they are not prompt. The food is expensive and if I have to rate it then I will give 6 out of 10 I wanted to speak to the manager to complain about the worst experience and person on reception told me that the manager is not available. In my suggestion if you are willing to spend 6 or 7k then go to any nice hotel then Hotel Ganges grand they are not worth it.

Location is just bang on gowdolia chowk, everything is very much accessible from here at an walkable distance. Dashashwamedha ghat is just 300 metres and Vishwanath temple, helpdesk, Ganga aarti venue everything is within 300-400 metres from this hotel. Rooms are decent enough, clean and are being serviced regularly. The in house restaurant ‘Daawat’ serves awesome and tasty food, their complimentary breakfast spread too was very good. They do have a help desk for travel and sight seeing related queries but I personally felt they over charge for those. Otherwise it was a great experience and stay at the hotel Ganges grand.

Location of hotel is ultimate. Near to all the places you want to visit in Banaras like ghats and sankatmochan mandir and all famous food stalls. Location is like pure Banaras. Staff is good. Room service is average. Rooms are nice and neat and clean, but AC issue, light issue is there. There's no view from any rooms window. Food in the restaurant is delicious.

Location is very good. Service is excellent from all--reception to support staff to security. Restaurant is good but food preparation is not up to the expectations.There is scope for improvement. Room service is excellent but rooms don't have windows and balcony. The only thing I didn't like is: the same person who is cleaning the toilet is changing the bedcover and providing water and working as room attendant. There should be division of labour. Otherwise, stay is fantastic and recommend others to stay.

This hotel is near to dashwamegh ghat in banaras. Good food Quite expensive than near by hotels available. 3 kms away from bhairav Nathan temple Almost 5 km away from station. Vishwanath temple is just 700 mtrs away from this hotel. They have nice ambience in their cafeteria. Overall a good place to stay,have food however little expensive hotel.

Probably the best location for budget hotels. Very near to temples and ghats, and right on Godowlia Chowk. Average food, good and well-behaved people, food could be better. But very nice of them to respect my fast/vrat and prepare food accordingly.

Location is very good. Service is excellent from all--reception to support staff to security. Restaurant is good but food preparation is not up to the expectations.There is scope for improvement. Room service is excellent but rooms don't have windows and balcony. The only thing I didn't like is: the same person who is cleaning the toilet is changing the bedcover and providing water and working as room attendant. There should be division of labour. Otherwise, stay is fantastic and recommend others to stay.

The hotel Ganges Grand, Varanasi, must deserve a five-star review and rating because of its location, its in-house staff (except one at the reception desk), the restaurant people, the housekeeping staff, the floor attendants and the security staff. The Kashi Viswanath Temple and the Dussasamedh Ghat (where enchanting evening Ganga Arati is being performed) are at a walking distance from the hotel. We stayed there in two rooms in October, 2022 for three nights. Rooms, as promised by Mr. Shrivastava, were given to us. The rooms are spacious and very neat and clean with all amenities therein. The restaurant run by them is also fantastic having wide range of menu options. They take little much time to serve, since hot and fresh foods are being served. The only thing which goes against the rating of the hotel is its front desk staff, one Mr. Prasad. Being stationed at the reception desk, he should be more illustrative and polite. As a tourist, we naturally have some questions to put, but Mr. Prasad is very reluctant to answer to those queries, including the issue of the hotel. On the last day, we were to stay in one room for the last few hours after the official check-out time, upon payment of requisite room tariff, since we had our train in the late evening, and when he was asked about this a bit earlier, his answer was - "abhi shift karte hain kya (do you shift right now)"? This type of answer is not expected from a receptionist of a hotel of this category. On other occasions also, he was very much reluctant to interact. Except the issue of Mr. Prasad, our overall stay at Hotel Ganges Grand, Varanasi, was fabulous.

Advantage or disadvantage is it's location. Walkable distance to dashaswamedh ghaat and temple. But in peak time, cab and auto won't be allowed till hotel. Big problem if you have more luggage. Rooms are small in size considering the price paid. It has decent restaurant in

this is the best hotel i have stayed in in india. I have been coming to India for many years systematically. I come to Varanasi the most. And I have been staying at this hotel from the beginning. now it's my third time. This hotel is like home. the staff is very attentive and caters to your every need. The people who work in this hotel create a wonderful atmosphere. they are always polite and smiling. many of them have been working here for many years and every time I come to this hotel it feels like home. In addition, it's a great location, cleanliness, excellent cuisine / applause for the chef / sense of security and respect. Congratulations to the owner and all crew. I love coming back here. And I will always be. I recommend it to everyone

The only good part is its location and proximity to Kashi Vishwanath temple. There is no window in the room.. The staff is helpful, but the rooms are not of good quality. It's sticky in the room due to the lack of light.. I'd recommend it only for a one-day stay.

I had a great experience at the Hotel Ganges Grand. The rooms were clean, very comfortable, and the front desk staff was amazing along with house keeping staff. They all go above and beyond to make your stay comfortable. The best thing about this hotel is it is situated really close to Dashashwmedh Ghat and Kashi Vishwanath Temple. They also arranged boat service for us and that was too good. Overall it was a wonderful stay at Hotel Ganges Grand. Thank you! I highly recommend this hotel to anyone visiting Varanasi.

The room was so small, no windows, highly congested atmosphere. No proper toiletry items. Room service was good, people are polite and helpful. Complimentary BF was good, though it was limited items but manageable, other food items were expensive, travel desk is there but they charge little higher, because of the crowd they were forcing the guests to check out by 12 noon. The location of the hotel was very good, easily accessible to main temple, ganga aarti and ghats. If your purpose is for visiting the temple and ghats go for it, but very high crowded place.

The overall experience was not good. The location of the hotel is great but the behaviour of the FRONT DESK MANAGERS is not at all up to the mark. Staffs are not ready to co-operate with the guests. Specially the front office and the restaurant staffs. If you are in the hospitality industry then you should be polite with your guests. They have a very rude attitude towards their guests. They should not forget that everyone is paying and staying there. They are not doing any favour to their guests. The room service takes a lot of time. Most of the times they forget to inform the restaurant about the orders placed. Apart from the location this hotel has nothing much to offer.

Service is very good. Location is excellent. Well maintained. But quality of food in the restaurant is not up to the expectations. Worst part is: The person who is cleaning the toilet is also changing the bed covers and provides water bottle etc and work as a room attendant. Their services are very good but there should be different persons to do different jobs.