This HIE was good and is pretty typical. No major issues. Has breakfast, pool, gym, and laundry area. The pool was gross! Things floating with foam. I mentioned to the desk and she said it's cleaned multiple times a week, I asked when the last time was, she didn't know. Acted like she didn't care too much. One of the nicest things was a hand written personal note with a little snack. Really nice.

We checked in - they put a ginormous hold on our card for the room, we dismissed it as it's only a hold & not a charge. Our 2nd night was on a separate reservation, so they wanted a new hold the next night, and I had to argue that they took more than double the night before. After telling her the district mgr could call my room, she "waived" it. She was super nice & and professional, though. The room CONS: The TV doesn't swivel, so unless you're in bed, you can't see it very well (especially if any lights are on creating a glare). And there's a block on the volume to top it off, so it's hard to hear. To top it off, of course, there were kids staying for sports, and they ran up & down the hallways all night. There's a huge gap under the door, so there's your nightlight! Staff was great & that was the only bonus. Probably wouldn't stay here again. The room PROS: The room was clean. The AC was great! There's a desk with a suitable chair as well as a sitting chair with small side table. And a nice place to lay your luggage opened while staying longer than one night.

The rooms have more modern furniture. The beds were really high, for some reason, which was fine. The beds were also not as hard as rocks. The bathroom counter actually had sides attached to the walls versus free floating counters (where all your toiletries fall off the edge. I dislike that). They had really good cinnamon rolls and different types of eggs for breakfast. My room was missing wash cloths, though. I don't know why. The driveway entrance was a little hard to locate, but just look for a low sign towards the back of the building on the side. Overall, I'd give this place a very solid 8 out of 10.

**Updated review rating: After receiving a response from the owner, and looking further to those reviews that were not pleased with the hotel, there is no accountability taken for any poor service given by the staff. “I’m sorry you felt,” is the worst way to apologize, as it is not an apology. It is not acknowledging your wrongdoing in the matter. Your staff is a reflection of leadership, possibly the reason for such poor customer service the night we were there. I didn’t FEEL ignored during our check in/check out. The lack of communication and quality service is POOR service, and is not based on a customer’s feelings, but the actual actions of the employee.** The facility was clean, and pleasant. However, the lack of customer service is the downfall, resulting in a low review score.. The front desk lady was unpleasant. She had such a nonchalant, uncaring attitude that would make me think twice before staying at this location. Our family had an awful experience at another hotel, which resulted in us coming to this location at 2AM, checking out at 7AM. Just casually speaking with front desk, explaining the dire need of 2 rooms in hopes to find something so late, and our why….I may as well have been talking to a wall or a robot for assistance. She politely ignored all of what I said, provided the cost, and completed our check in. Same, at checkout. There was no “how was your stay,” just asked if a receipt was needed, and that was it. Again, the facility, clean. Paying almost $175, a total of $350 for the two rooms, for only 5 hours was already a hard pill to swallow, but then dealing with that mediocre service didn’t help. Had we not already unloaded our things, and were all out of our vehicles, I would have gone somewhere else, where quality customer service is valued.

Worst IHG we have stayed at. Upon entering the hotel typical IHG. Gentlemen came from the window in the seating area to assist us. Reserved two rooms. First room was nice upon entrance, shower broken and no wash cloths. Second room smelled like feces and no wash cloths. Requested a new room, was told that the room didn’t smell but gave us another room. The replacement room no wash cloths as well and hair throughout the bathroom. Upon going down stairs to request wash cloths, we were told they have no wash cloths. Never been to an IHG that we had to bring our own towels. Very sad, after a 14 hour trip with 6 kids.

Absolutely Amazing Stay!!!!! Very, very clean. Staff very friendly, great management! Breakfast wasn't rushed, we were able to enjoy our breakfast even at 9. Bed is extremely comfortable and neat. I didn't have not even one bad experience. I absolutely LOVE that they provide DOVE hand soap, lotion, hair soap, and conditioner in the bathroom free of charge. Love the pool and gym. I will definitely be coming back!! Also great location, everything is super close, 10 minutes or less. Absolutely Amazing!!!!

I showed up with my paid confirmation receipt, but the receptionist couldn't find the reservation. She could barely speak English, and she simply turned me away (despite the fact that they had vacancy). My reservation had even been prepaid! I needed to get into my room to freshen up for a rehearsal dinner, but instead I had to do so in the public restroom. About 30 minutes after I left, I got a phone call from the receptionist who apologetically informed me that her boss found my reservation. Holiday Inn needs to do a better job of training their staff and preparing them to solve basic problems. When a guest presents a paid receipt for a room, they need to be given a room. UPDATE: The below reply from the business owner is incorrect. I did NOT request early check in. The stated check-in time is 3PM, and I arrived at 3:30. I also provided the receptionist with my confirmation number and a copy of my confirmation receipt. The receipt clearly stated the name on the reservation. When she still couldn't find the reservation, she asked me to email her boss a copy of the document. Rather than trying to "clarify the misunderstanding," how about taking responsibility for your mistake?

Second time staying here and will definitely come back. Reasonable cost, convenient parking in a lot, all-day coffee, great complementary breakfast, clean, friendly staff, fresh towels replenished. Water pressure was weak in the shower, but not a big deal.

I am begging to HATE ihg as a whole, I feel like their money hungry. We are Diamond elite members, we don’t book with anyone except ihg and we travel often, so the amount of money we have spent throughout this franchise is ungodly , however we will pay for GOOD QUALITY and lately it has been terrible and getting worse. We have been traveling more than usual the past 2 months due to relocation for my husbands new job, and through out the move have stayed at several ihg locations some were great some were awful. The stay at this location wasn’t horrible, the service was okay. Nothing special but it wasn’t bad so I’ll take it. However upon check in they took my card where they placed a 50$ hold as deposit when we checked out the next day they checked the room said great we will release the deposit and as it stands today holiday inn still has a hold on my money and no one can get their story straight

The Holiday Inn has a good hot breakfast with eggs, meat, omelets, oatmeal, juices and a pancake maker. The gym is nice and includes free weights, mats, and cardio machines. The indoor pool is nice for year round swimming. However, the fairly new hotel has not been taken care of with lots of minor damage and that’s telling of the staff who just read off scripts, are unhelpful, and show a general apathy toward guests. You do not feel welcome. The housekeeping is great though! The location is also not friendly to foot traffic with only a donut shop and liquor store nearby. Pizza Patron is walkable, but the walk there is not covered by sidewalks the entire way.

First, for the good news ~ The breakfast was at least five star…the lady that ran the kitchen was professional, courteous and keep that area clean. The towels and washcloth was rough and dirty. When I ask for something more suitable…I was given a grey color washcloth that look like it had been used to clean the floor. I did not like the smell of the room. Was glad when we could moved to another hotel (LaQuinta) where they received a 5 stars from us. Because it was a holiday ~ there was no other place with a vacancy that we could moved to until the end of our trip. We will not be staying at another Holiday Inn Express if we can avoid them. One bad experience is enough for us…If we do ~ we will bring our own Towels, washcloth and air freshener spray.

Close proximity to AF Plant 4. Industrial area, not pretty. Hotel doesn't have much to offer. Tiny indoor pool. Small patio in parki g lot. Rooms have modern furnishings but are ready for a refresh. My room had stained wallpaper, some staining on lower shower tiles. Bed was comfortable. Basic TV services. Breakfast was free, omelets are reheated frozen, soggy. Gets the job done, but if you can find a room in a prettier area, go for it.

We were looking forward to swimming after a long, 95⁰ day. The pool water was FREEZING. When I asked about why the water was so cold, they told me the pool is unheated. They said it specified this on the website, but I found nothing that says it is unheated, just that it was an indoor pool. I've been to MANY hotels, and this is the only hotel I've ever been to with an INDOOR unheated pool. What is the point? Holiday Inn usually exceeds my expectations, but this was a terrible experience. We have a heartbroken 4 year old who was promised a night of swimming.

Very nice, clean and comfortable hotel. It looks good and smells good. The staff sometimes can be unhelpful or they don’t really care about you. Sometimes they are great. The pool unfortunately was full of cockroach corpses floating but I cleaned them and the pool was pristine. Breakfast is ok. The area is a bit sketchy, it’s the bad side of Fort Worth. Don’t walk at night.

I was staying at a hotel nearby and had to check out from the other hotel at 11am. Booked the room for 2 weeks at the Holiday Inn a week prior to check-in and they made me wait 4 hours to check in or pay a fee to be able to check in early. Also, waited about an hour for the front desk lady to assist me.

Enjoyed quiet atmosphere. Every employee was nice & helpful. Except woman I settled up/checkout. She said we should let them know sooner if we weren't staying next day. She told me she just lost another paying customer. I think that was a scolding and not a good Hospitality issue.

Rooms were large and spacious. But the indoor pool (which is a big attraction for families ) was extremely dirty. So dirty that it was unusable. Also I think you need more than one staff guy running the whole hotel.

They cleaned very well. Even when we didn't ask,which was very kind of them to do for us. They helped us alot while we stayed. The breakfast was delicious. The pool was indoors, so even when it was raining we still could swim. There was tvs on the treadmills. Everything was great.

Nice place and the breakfast is amazing. The room was clean and user-friendly. The only thing that keeps from giving it five stars was the guy at the front desk when I checked in. There was a small bit of confusion on the reservation and he treated me like I was a thief or something. It was all resolved in about four minutes and with one phone call but I don't appreciate the negative attitude. There are far too many other choices than to have to deal with that.

Pros- the room was clean, the area was nice, staff was helpful. Cons- you can hear every single step the people in the floor above you take. Even people walking down the hall, getting off the elevator etc. we tried to take a nap during the day but the pounding was constant. I called the front desk, because I thought it may have just been the room above us, but it was clear before long that it was just going to be that kind of stay. If you stay here, take noise cancelling ear buds or plugs.

It's always a pleasant experience when we stay at the Holiday Inn express suite. The rooms were clean, big and comfortable. Staff was friendly and courteous, and the food in the morning was not bad.

Rooms are really clean Pillows are super thin (pro tip, ask for 4-5 bath towels and stack them under the pillow) Another pro tip: AC unit rattles if you have the control door closed, be sure to leave it open Subpar room noise isolation, you will hear clomping from above rooms and the hallway. Rolling a towel under your room door and blasting AC for white noise helps somewhat. Front desk service is exceptionally good. Overall I recommend!