I stayed at this Fairfield Inn recently for a niece’s graduation. Due to a sporadic schedule on the day of, I asked for a late check-out, which is guaranteed until 4pm per Marriott’s terms & conditions for Titanium Elite, unless the hotel is a resort or convention hotel. Front desk said 12pm was best they could do because they were overbooked. I got on the app while at front desk and showed her that was false, as I was able to book a room then & there for that same night easily. At this point, I got on the phone with Titanium service line and was able to extend it to 1pm. Seemingly it was due to the type of room I had, along with some sort of event coming in. While I’m not the type to complain much, I do feel the fact that Marriott brands aren’t keeping their 4pm guaranteed checkout time per THEIR terms & conditions to be a nuisance in those times where you actually need it.

The Fairfield Inn & Suites Fort Worth Southwest at Cityview on Friday January 20, 2023 let a contractor in my occupied room when I wasn’t there to change the TV mounts or something and the contractor left my hotel door open by turning the dead bolt while the door was open. The contractor put a dirty box on the bed, left screws and washers on the floor and drilled holes in the walls without any protection and left drill dust on everything in the room. It was on all of my clothes that were on the shelf beneath the tv and on and inside of my midi keyboard. The contractors left for the weekend with my room and my stuff in this state so I had to pack all of my stuff and move to a different hotel which took hours to find a new place to stay. I had to wash all of my clothes and my midi keyboard is dead. I spoke to the Marriott Ambassador Team and they contacted the property and the property offered to credit that Night’s stay and give me 10,000 points. I advised the Ambassador team to tell them to pound sand. I didn’t post about this before to give the property the opportunity to make this right but since neither the Ambassador Team nor the property want to make this right

Do NOT stay here. Checked in for a 3 night stay tonight and immediately noticed the hotel smelled musty. Got to my room and the smell was much worse. I thought maybe it just needed some airflow, but no, there seems to be an ongoing mold problem. Neither the GM or Marriott corporate were interested in doing anything to resolve the situation, and were in fact pretty rude about it.

Taking you from check-in to check out, I want to start out by giving you a brief version of 5 star thumbs up from our family stay of 1 night. The only negative was parking directly in front of the hotel. The access to the end area of the very nearby shopping center that was well lite wasn't a hassle for us. Check-in was a breeze, and the gentleman was very polite. We are Marriott club members putting us on the 4th floor, saving my recommendations from prior visits at other Marriott hotels. The hotel and rooms look brand new, very clean and well stocked with basic necessities. The beds are very comfortable, the air conditioner and heater I tested both and work perfectly. The water pressure was great. TV was great, also allowing you to sign into your own Netflix account. I never heard a word from any neighbors all night or from any outside noise. Our room number was 425 for reference facing the front parking and entrance area. The breakfast consisted of eggs, bacon, sausage, oatmeal with various toppings, waffles, cereal, yogurt, milk, juice, banana, apples, juices, coffee, muffin, and various breads from 6 am to 10 am. We did not use the exercise facilities, but it looked great! The elevator was in perfect working order. Check out was a breeze! We had the queen double bed, regular room and very pleased with our one night stay. We would definitely recommend and will be coming back to this hotel when we need to come back to this area again.

We booked a handicap assessable room days in advance. There was follow up and communication made on our end to make sure we had the room that would accommodate my husbands needs. Just to be told the day of that they had given our room away. The GM is the one who had let us know while “confirming” over the phone about our room. With a very “I don’t care” attitude. To say I’m upset is an understatement. It is already stressful having to travel with someone who needs extra care and to be told the day of that your room was given away is not professional not accommodating at all.

When we arrived after a long trip we were happy to see a nice clean place upon driving up. That pleasant feeling soon faded after encountering the front desk. Very Very Rude. Asking for an extra pillow for our small child was treated with an eye roll and a shrug. We had book 4 rooms for a gathering and no surprise everyone in our group had a similar story… Sad that such a nice place would have such poor service. I called in the morning to kindly let the morning staff know and her response “ Was that all”?!? 😳 Kuddos to the grounds keeper and maids The service desk was the worst I’ve encountered in awhile. Try another hotel , there are plenty within walking distance that are just as nice.

No issues with our stay here. We did a weekend at this hotel and it was perfectly located for what we needed. The rooms were decent and quiet. There was a loud gathering in the room beside us but you could only hear it from the hallway not from inside the room. There is lots of food and shopping close by so that is a plus. There is also EV charging but the spots were ICEd about 50% of the time. I was able to get charged up when the spots freed up in the morning. Breakfast was good with waffles and the standard bacon and scrambled eggs. I wouldn't have any issues staying here again

Clean rooms, friendly staff, the pool was smaller than expected and was difficult to find a “family friendly” time to go. Both nights we had someone trying to open our door to the point we were so uncomfortable we left early. Great location but probably won’t stay again.

This place was amazing. The beds are sooo comfy and customer service was great. The location was a little odd to find but thanks google maps got there no issue.

I would first like to say Thank you to Myra for the great hospitality, she was very helpful & so sweet. The rooms were cozy & clean .. I loved the walk in shower. it was very quiet , I definitely will be coming back!

Everyone was extremely nice and friendly. It was very clean, nice size rooms and very understandin. The breakfast area was well spaced out so people standing on top of each other. A lot of eating options in the area.

This was one of the cleanest hotel rooms I have been in and this is the cheapest room I have had. Receptionist was so sweet and friendly. Have already recommended to another person!

Disgusting. Cockroach infested. A cockroach jumped on my baby and the second room had a used contraceptive. Do not take your family to stay here

This was the worst room for the price. the room had the bare Minimum .We travel a lot and the service was horrible. We asked for an extra pillow and was told they didn't have any and their internet service was down. We were told it would be up until the next week.

I have a mixed review about this hotel -- mostly positive, but with a few negatives. Both the inside and outside were quite nice. Everything was clean and modern looking. The dining area was also kept very clean, and my group had breakfast there every morning at 06:00. The variety of breakfast items was good for practically everyone's tastes. I personally loved the waffles the most. They had one waffle maker that was the traditional quarter-cut circle, but the other one made waffles in the shape of the state of Texas. Internet speeds were great. I didn't notice any slowdowns at all when watching YouTube or Facebook videos. In terms of the room, all amenities were there, including an iron and ironing board. Plenty of towels were provided in the bathroom. Now, since it was extremely hot last week, we took many showers and went through many towels. At one point, we asked for more towels by calling the front desk, but when they never came, we physically went downstairs to ask in person, and they gave them right away. I also had to ask for toothpaste because I ran out, and it's great that they have complimentary packets of Colgate at the front desk. I also have to say the front desk workers are super polite and friendly, saying hi to us every time we walked by. The negative points are: • Water pressure is extremely weak! When brushing my teeth, it took forever to fill a small cup. The shower also had low pressure, but it was passable. • My goodness, I had the worst time figuring out how to use the shower. At first, it took me a while to figure out that I had to pull up on the lower faucet. Great, water came out the hand sprayer, but I wanted to turn on the overhead shower. No matter what I did, I could not get it to turn on. It turns out that there's an upper tap that has to be somewhere in the 4:00 position, and you had to leave it there for a few seconds before the water would divert to the overhead shower. The hotel needs to seriously provide instructions! • Speaking of the shower, be careful with the hot water; it's scolding hot. Keep the lower tap pointed more towards the right for cooler water. I really don't think there was any cold water at all; the coldest it got was luke-warm temperature. • The air conditioning wasn't quite strong enough for the size of the room. When set to 68°F, it still didn't cool very much. • The pillows were too soft for my taste. (Sorry, I'm sounding like Goldilocks here. Lol) For this reason, they flattened too easily, so it didn't give enough support for my head. Double-pillowing was a tad too thick. Oh well, I was still able to fall asleep nevertheless. • There's a nice shopping area with a Target that appeared to be close by, but since there is no pedestrian bridge over the pond, it took quite a while to walk all the way around in the blistering heat. It would have been worth it to pay an Uber just to go 0.2 miles. Lastly, for those of you who are Costco lovers (like I am), it's practically right next door to one, which was awesome. I ended up going there 3 times. This was also the first Costco that I've ever been to that has a separate entrance to a liquor store. Its hours were also different from the main store; it closes at 20:00 on weekends, unlike the 18:00 closing time of the warehouse.

It was a pleasant stay but was a bit difficult to find being tucked back in the shopping strip. And parking wasn't the best with front spots. Being 2 women traveling for an event & getting back late, I didn't like having to park off to the side & entering the side door.

Tucked away so it’s in a quiet area. But no outlets near bed. Couldn’t charge phone for an alarm unless it was across the room. The lights on the bed did not work and there was no body wash in the shower pump bottle. Also got charged $20 upon arriving for idk what. Hotels milk the absolute hell out of you and can’t even leave a bottle of water for the coffee maker.

First, I hope that Marriott’s executives pay attention to, read thoroughly, understanding from the customers point-of-view, and incorporate/implement new policies and procedures for their “business & staff!” Then I truly hope they respond to their customers’ reviews. Why have reviews if you or your company do not value your customers input? It’s like having a suggestion box, your employees take the time to write suggestions for change, and then corporate throwing the suggestions away. Second, NEVER will I, or let ANY of my family, book or stay in another room at Fairfield Inn, at THIS location and or ALL locations nationwide. Please know that my partner has a platinum, or above, membership with Marriott, and so we usually travel with great accommodations. And so it troubles me to write a post/review like this… This is the 4th Fairfield Hotel I have stayed at, and this is the 2nd stay at “THIS” location. (And at least it’s MUCH better than Las Colinas Fairfield - DO NOT STAY THERE!!) (On other occasions it’s all been Aloft, which is good but still not great.) The first room was small for calling it a “suite.” And this 2nd time they apparently “upgraded” us to a bigger room, and the only difference is maaaaayyyyyybe 1 foot of extra width space of the room. The rooms are “meh!” at best: bed, nightstands, desk, desk chair, coffee table, tv, DISGUSTING couch & pillows (which I cover with the extra sheets that are supposed to be used for the sofa sleeper - EVERY TIME). Everything that you’d expect, except it’s gross and disgusting. Travel pro tip: Alcohol wipes, we wipe down ALL the surfaces in the room (except the furniture) before using. Let me say, my concern is NOT about the rooms and the disgusting, bacteria-infested, “sex stained” couch and floors, and I could go on, but it’s about the staff and other guests. When you call down to the front desk ‘cause at 8 o clock there’s a family of elephants in the room DIRECTLY above ours you’d expect some change. It’s one room, at maybe 450sq ft, yet the family is walking like they’re at the mall. We don’t mind kids, I have 2 college-graduating children of my own. But my daughters know how to be respectful of others, and that even goes for them walking in hotels. Not running in the rooms or in the halls. The parents are walking like they haven’t walked in years, but why start now? And their child or children are running like on the race track. Why wake EVERYONE else up??!! And when you call down to the front desk and nothing happens, the walking started at 8am and it’s 10 o clock now - and the elephants are still walking like elephants in the Safari, what should you do? As for me and my peoples, Fairfield has seen the last of us!! Staff is minimalistic at best. They don’t say hi or bye when leaving the hotel (or maybe it’s just the ones we’ve encountered). The oral communication skills, along with follow through, that these staff members have are limited. Your customers should leave knowing they had a great experience. NOT AT FAIRFIELD. Like I said, 4th hotel and still batting a ZERO!! Way to go Fairfield, you won’t be getting any of our return business. I’ll gladly go to another hotel chain to start our reward points and status all over again, or possibly have our status and points roll to the next hotel chain. I know, first world problems right?!! However, my only requirement for this post is so no one has to go through any horrible experiences that I or my partner have.

Nice hotel. Staff was a little stiff/uptight but professional. They did have a few issues with our stay but were extremely up front about them. We arrived pretty late (midnight) and was informed that they had no hot water. I was given the option of proceeding or canceling my reservation with no penalty. It was too late to look elsewhere so we proceeded. They had hot water restored by late afternoon the following day. One or two issues with the commode tank filling, but were given the option of changing rooms. Turns out the float valve assembly is a little finicky and just needed a little wiggle. Nice hotel over all. Would definitely stay there again.

Giovanni is the man. We were well taken care of. Had Almost everything we needed! (No bar or alcohol sales at the hotel). Friendly and clean. Can’t ask for much more.

It was icy and had to stay to make it to work. No rooms available after booking with hotels.com. So the lady upgraded me to a suite. When I left the next morning a wonderful GM Barbara was accommodating with an ice scraper for my car. They all went above and beyond. Would definitely stay here agin. Also rooms were nice and comfortable. If I could give more stars I would

Room was clean, modern with fresh towels and sheets, and all the amenities you expect from the Fairfield. The staff was excellent and extremely helpful, I had to unexpectedly leave a day early and they made the check out process extremely streamlined. I would recommend this location to family and friends.

This is a fairly new design Fairfield Inn and the room was very nice. The free breakfast was the traditional one at Fairfield Inns and it was well stocked with food. It's right in the middle of a shopping center built around a small lake, so it was a little difficult to find but worth the search.

Excellent stay! Beautifully designed and comfortable room. Has everything you need! Stuff is very nice too! Definitely recommend!

Website description of the room was inaccurate, and the front desk staff was not helpful in getting us into a room with the amenities we wanted.

The room smelled very strongly of mildew obviously the carpet had been wet and to rent that room In that condition is extremely unprofessional and I think that's putting it lightly....the smell was so strong I was afraid I was going to get sick with some kind of upper respiratory infection

The hotel is average at best. However, the reason why this place gets a 1 star is due to an interaction I had with one of the staff. A few days I spent a night and an older lady with dreadlocks who was unprofessional beyond belief. Not only rude, dismissive, and condescending, but she also contacted my organization, whom I was booked through, and fabricated a false story. I will be reaching out to the manager to see what actions can take place.

So this place was pretty clean in the lobby the continental breakfast was basic but okay the only complaint that I had when I stayed there for the 4 days was I was expecting somebody to clean my room especially you know when I'm gone for the day but nobody ever showed up I had called management they told me that one of the ladies had just quit or got fired who knows so they didn't have any staff to even make sure the rooms were clean so that was really annoying. 😡😡😡😡😡😡😡 The room was a little on the higher side than I was hoping for with the higher price they should be providing excellent service but that's not how it happened they really need to hire some more staff I will definitely be looking for somewhere else to say in the future so if you're here for a longer stay than just one or two days then I would go somewhere else cuz if you want clean sheets they're going to expect you to make your own bed and that's what happened to me 😳😳😳😳

Great location and very friendly staff. The service was great and the rooms were very clean. Lots of restaurants around and located close to the freeway.

This location for Fairfield inn by Marriott is very convenient location within Forth Worth area. The staff and service were very professional and great, which made our trip a very interesting trip. They have a very good open buffet for the breakfast ,but lunch and dinner weren't included in our stay. We really liked the place and we would visit again. Thank you for the great service 😊