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Frequently mentioned in reviews: hotel (28) room (27) stay (20) good (16) service (15) Bengkulu (14) staff (13) clean (11) great (11) Mercure (9)
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  • 5/5 Christopher H. 5 months ago on Google β€’ 30 reviews
    October 2023 Update: It has been a month since my first stay with Mercure Bengkulu. With a stark contrast to my previous experience with the hotel and the staff members, I am very thrilled to say that the hotel in itself; has successfully transformed into an establishment worthy of Accor Group. It was evident that the management has poured copious amounts of effort into improving the service quality of their housekeeping and front desk team members. The room I stayed in is in an amicable condition, devoid of dust and dirt. The bedding and the towels are in pristine condition. The staff members starting from the security guards all the way to the front desk and room service team were warm and welcoming. They were professional in performing their duties and I was given all the amenities and proper welcome as an Accor Plus Gold Member. The hotel has a Spa, a swimming pool, and a proper gym. The facilities were well maintained and the staff members were attentive and helpful. All in all, I was very happy with my stay and I look forward to another night with Mercure Bengkulu.
    5 people found this review helpful πŸ‘

  • 5/5 Grace Kelly H. 2 months ago on Google β€’ 236 reviews New
    Bed was clean. Toilet was great, all were well functioned. The bedroom floor was also clean. Location was great, the local food was available nearby. Had the room on 7th floor with the city and mountain view, thanks!!

  • 5/5 Sam H. 2 years ago on Google
    I stayed for 11 nights in November and was very well looked after during my stay. The hotel is super clean and modern for this part of Indonesia, the beds are gloriously comfortable and the sea view from my room on the 7th floor was a delight when chilling on the couch reading a book. The staff are really good and there are enough English speaking staff to help you when you need it. Special mention to Herda and all the restaurant staff too, they are super friendly, accommodating for some of my dietary needs and helped me navigate some of the local foods which were mostly delicious. The breakfast spread is great too! Thank you all and see you again soon. Sam
    2 people found this review helpful πŸ‘

  • 4/5 Sudu t. 5 months ago on Google β€’ 110 reviews
    Room is great with hidden door to bathroom and toilet. Unfortunately you could hear noises from neighbouring room which was quite annoying and not so privacy. Probably that was due to my twin sharing room. Food served was awesome with lots of choices. I'm happy to come again to enjoy the gym, live cafe, karaoke

  • 1/5 Kahfi A. 1 year ago on Google
    Bad experience with breakfast. Not recommend this hotel at all. Try santika might be better choice for traveller.
    1 person found this review helpful πŸ‘

  • 5/5 Fahira A. 1 year ago on Google
    Excellent service, staffs super kind and warm, especially Mas Reza, thank you for the kind service! Food taste great, facilities all good. Thank you Mercure Bengkulu! Definitely will stay again here when visiting BengkuluπŸ‘πŸ™πŸ˜Š
    1 person found this review helpful πŸ‘

  • 3/5 wuzhang l. 1 year ago on Google
    I stay 7 day, and notice something, i think can get better. Please make sure room locked after cleaning this i notice twice, Please do nott refill water jug, for hygne Please cleaning deeply, you can see picture Hope can serve with better Service
    1 person found this review helpful πŸ‘

  • 5/5 David G. 2 months ago on Google β€’ 29 reviews New
    Hotel is located in the city centre. One of the best hotels in Bengkulu. Friendly and helpful staff. Clean and comfy room. I had a relaxed and enjoyable stay in this hotel. I will definitely choose this hotel if I come to Bengkulu again.

  • 3/5 Indrajit B. 4 months ago on Google β€’ 21 reviews
    I was frankly quite disappointed with my stay here. This particular property was a disappointment on all fronts. 1) Check in. I gave my foreign credit card specifically telling the receptionist to block an amount as deposit so that various payments could be charged to the room which could then be settled at the end of the stay. Instead the receptionist charged the card with the full stay amount which resulted in me being charged foreign exchange fees. The settlement would have been done at the end of the stay with a local card and hence no forex charges but thanks to this blunder I got charged extra. To add insult to injury, one of the senior front desk personnel even told me that the hotel was having some issues and hence could not 'open' a credit card for additional charges. This later turned out to be untrue and Ms Putri properly opened my card without resorting to lies. 2) The hotel boasts of sound proof rooms. Nothing could be further from the truth. You will hear everything around you, so forget trying to rest in your room. 3) Breakfast area. The egg counter is located in such a way that you have to talk pretty loudly to inform the chef what you want. Even though fresh juice counter is there, you can't get a sugar free fresh juice. Even though this is an Accor group hotel, the quality of the baguette is questionable. 4) The hotel supposedly promotes minimising plastic use to the inconvenience of it's guests. I would much prefer a bottle in the room which I can carry to my workplace rather than having to stop everyday at a convenience store to buy water. Overall a very pathetic state of affairs. Sad to note such a detioration in service and property quality in what used to be a blind choice for business travel. Location wise it would have been nice to be closer to the beach.

  • 5/5 Andi Muhammad Zainuddin M. 1 year ago on Google
    I am satisfied with the service since we can directly communicate with the banquet Manager and the most importantly Ms. Cintami who really active to help us during our event with University of Bengkulu

  • 4/5 PUPUT DWI S. 1 year ago on Google
    Good service, nice place, the room have a nice view, the restaurant is wide enough with delicius foods & beverages

  • 5/5 ratih kusuma a. 1 year ago on Google
    Very frendly accomondation . The food is good . The staff very frendly abd halpfull ms tanti and akbar thankyou

  • 5/5 Heny H. 10 months ago on Google
    Great service, able to request connecting rooms if it's available. Clean and comfortable rooms. Great food, different buffet menu everyday. Great location. Overall, great hotel and service for less than IDR 1Mio

  • 5/5 Ciput P. 9 months ago on Google
    The room is equipped with simple minimalist interior, but nice and homy.. the lobby is also arranged beautifully

  • 5/5 viven s. 9 months ago on Google
    So happy with the maximum service and the comfy room. Next time we would like to try the swiming pool with our baby too πŸ’ž

  • 5/5 rio v. 3 months ago on Google New
    Located in the city center of bengkulu . Mercure bengkulu is one of the best hotel around here . The price is cheap and the room looks clean . Too bad we got the smoking room because of KPU doing event or something. Also try the spa its worth it. The parking is also abit confusing but its ok .

  • 4/5 Richard K. 1 year ago on Google
    One of the best hotels in Bengkulu, process check-in process is fast enough. Room conditions are good with good amenities, everything is according to my expectations. Breakfast is good in service, but in my opinion the menu choices need to be considered for addition. What needs to be improved is the parking system that has not been systemized. Parking lot for the hotel guest is very small, and because there are no officers and parking control devices for process in and out, the parking area is filled with cars from non-hotel guests, because this hotel also has a ball room and live music room. Overall it's good and can be a recommendation and choice of hotel when visiting Bengkulu

  • 5/5 Aliasuddin N R. 6 months ago on Google
    This is a brand new four star hotel in Bengkulu. The room is very clean and conform. It is absolutely recommended to stay here.

  • 4/5 Tirza S. 5 months ago on Google
    I took the breakfast and the food was good overall. The waitres are nice and helpful, quick to take action as guest' request.

  • 4/5 Prima Dita H. 1 year ago on Google
    very good service clean room toilet in common area, should be more supervised, dirty breakfast menu, still less diverse

  • 2/5 Chyngha A. 1 year ago on Google
    Just entered my room upon check in and already seeing this level of dirtiness , no extra amenities for being Platinum member, no special treatment, even need to remind the receptionist for my complementary drinks..

  • 4/5 Bagus P. 2 years ago on Google
    It's good hotel indeed. But unfortunately when I stayed there, the warm water in the shower didn't come out.

  • 3/5 Sys_wd I. 1 year ago on Google
    Overall it's good, but hot water in the shower not worked, I must shower at 4.30 because I had first flight. There is water noise in the back door. Hope it's can be fixed.

  • 2/5 Azdi Pamungkas M. 1 year ago on Google
    The room, TV channel, and wifi is ok. BUT there's a policy when I checked in that you can't borrow utensils not even one, before you buy one of their food in the menu which is little bit unusual for full service hotel in Indonesia and as long as I know this is not budget hotel. What if the food I brought make spilled and you have to clean up due to there's no bowl for the food? Oh wait maybe that's why in front of my room there's a dirty mark on the carpet when I first opened the room..

  • 5/5 Dandi P. 1 year ago on Google
    Only 3-4 years old (2019). Quite close to the airport and many restaurants surroundings the hotel. The ballroom is very neat and clean. The staffs are so helpful and welcome.

  • 5/5 Indra S. 1 year ago on Google
    I stayed at this hotel during my business trip. Mercure put their standard in a certain way. Yes, the food and the parking lot need to improve. However, in Bengkulu, this is the most recommended hotel to stay.

  • 5/5 Otto William H. 1 year ago on Google
    Was surprised to find the nice of a hotel in rather quiet town. I mean, i am familiar with Mercure hotel chain. But this particular one was nice. We were travelling with groups. 2 of my associates was complaining about their rooms. One was hot air conditioner and the other one heard loud noises on midnight. I had none of that. I do think the breakfast could be a little bit better. With more variety and better taste. And perhaps the waitress could be a little more active to offers either hot tea or hot coffee as courtesy. Will definitely stay here again if i come back to this city. Cheers

  • 5/5 Harry S. 1 year ago on Google
    New Hotel in town, good ambience, clean room, Friendly staff, I was greet by my name, thanks to Mr Wahyu, he's helping me a lot, definitely would come back again in the future.

  • 4/5 Fathurohmah A. 2 years ago on Google
    Clean and convenient hotel in Bengkulu. The staff also friendly and kind. I like how mercure provide mineral water using a glass jar instead of plastic bottle. The breakfast is good and many variant menu. Yg bikin kurang nyaman karena parkirnya sempit dan kurang strategis

  • 5/5 Bun S. 1 year ago on Google
    Excellent stay!! Will definitely return!!! Room was great. Gym was excellent. Staff were all very polite and helpful. Food was surprisingly good too!

  • 5/5 Riza S. 1 year ago on Google
    My 3 weeks of stay at Mercure Bengkulu seems too short. Great location, comfy pillows and bed, great amenities, fast Wi-Fi, and easy access to everything around. The staffs were nice and very helpful. My favorite part of stay was the restaurant, great ambiance to eat or simply just having afternoon coffees and snacks with friends. Very clean, very organized and well managed. Great varieties delicious food at the breakfast, enough to accommodate everyone’s taste. I appreciate the great hospitality from the restaurant staffs and Mr. Rizky for making my morning time always pleasant before the day starts. I’d come and stay again no doubt! Highly recommend!

  • 5/5 Ana L. 1 year ago on Google
    Mercure never dissapoint me. Staffs are very friendly and always give their best to every guests. The lobby and restaurant are very nice. The sea view is magnificent. Pleasant stay!

  • 5/5 Rido U. 1 year ago on Google
    Nice room and good service, special thanks for Rama (Restaurant staff), Reza at the front desk, and all the staff πŸ‘πŸ‘ good job mercure bkl ...

  • 1/5 A. Steve N. 2 years ago on Google
    got bad experience here. I went out in morning and forgot my dentures that left in the room, on the sink. the evening I return I can't find it. I asked housekeeping and they told me they didn't see it. really bad service at this hotel.

  • 5/5 Audrey F. 5 months ago on Google β€’ 1 review
    Great Stay! I had a great stay at Mercure Bengkulu Hotel. The rooms were clean and comfortable. The staff was friendly and helpful. The hotel's location is convenient, and the breakfast was delicious. I would recommend this hotel for a pleasant stay.


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