This location is horrible. No one knew what they were doing, almost like they were hired yesterday. They not only include in their amenities but also when you check in that there is a Starbucks cafe, problem is no one was working there and it was only open from 5-10pm. There was a lady on her second day in the bar serving but confessed she knows nothing about the coffee. So we went out to get coffee. Their front desk staff is filled with rude people and empty promises. We had a family above us and the kids where jumping or playing or something so hard that things were shaking on the walls, all the way until 11:30pm. I complained countless times. At first I was told they would be warned once then kicked out. As the night progressed and even speaking to a high as the general manager, I was told it's a hotel, nothing they can do about it. They were rude, unwilling to do anything for us other than move us at 11:15pm after my 5 yr old was asleep and we were unpacked only staying a day. I was told since I refused their offer to move rooms they would refuse to comp our stay or give us anything for our troubles. There were kids all through the night running around unattended, playing in the fitness center at 9pm, messing with all the machines so we couldn't use that either. There was Popcorn all over the floor from kids in the lobby, and kids spinning around in the chairs and running around the lobby. Lastly their smoking area is located directly outside the main entrance where we were bombarded with second hand smoke and one of my children has asthma. WORST HOTEL STAY EVER!

I have stayed at this hotel multiple times. Not only is there no breakfast for any of the guests, but they also will try to refuse to honor the terms of providing a free breakfast for Titanium Elite members. There is also no free coffee in the lobby. Do not let them get away with this. I am usually too busy to pursue this contractual agreement, but recently, I decided to get Marriott HQ involved. After all, a deal is a deal. The manager finally relented, later in the day, and coughed up 5000 Marriott Rewards points. They have to honor the Titanium Elite agreement, and I highly recommend that this be agreed upon at check-in. There is a restaurant on site and credits will have to be provided for two breakfasts. Time for these guys to wake up and smell the coffee😉.

Adding to the list of disappointed titanium elite members. I called the hotel multiple times to try to let them know I was running late but I kept getting a full voice-mail so I called corporate customer service who left a note on my reservation. They canceled my reservation and fully booked the hotel even though I did a mobile check in and my reservation was still valid after calling customer service. They refused to do anything for me. The told me to go book another hotel at triple the price because I made the reservation well in advance before the prices rose

Nice, clean rooms. Updated. They have a Tesla charger but very slow. It's ok if staying overnight. No good restaurants around and the area not the greatest. We made the best out of it of course. We needed a place to stay for 1 night during memorial day weekend. Pool was gross and really cold. Pool was not clean. Towels everywhere. Way too much chlorine!! Smelled very strong. We couldn't enjoy the pool.

Had a great stay! Tested the Marriott app for check in and when the fire pit outside wouldn’t turn on. Manager was ontop of it faster then I could close my phone. Bartenders could use some drink training otherwise the room was fantastic. Shower is big and had hot water! Microwave in room was nice and the giant couch is a great touch. No breakfast other then paid for is silly.

Nice hotel very clean and has apps for Netflix and a few others but not Hulu. Would stay again.

All I can say is , it would have been better to stay at a Motel than this place. The employee are so mean, disrespectful, and just unprofessional. They have no sense of respect for customers. Definitely very poorly ran Marriott….

Has potential to be a real nice hotel, but falls short many places. Stayed here for a wedding and the place was booked full. On a Saturday evening I ordered a chicken quesadilla, came back down in 10 minutes to be told there is no chicken. The room is nice but the bathroom has issues. They tried to make it a modern updated bathroom but there is a big built in passage from the shower to the rest of the bathroom where towels are kept but it just creates a breeze coming in the shower. Who wants that? The bottom of the shower wall looks like it hasn't been actually cleaned in months. All it takes is a wipe with a towel and some cleaner but there was a line of orange mildew all across the bottom. Further, there is a steel plate at the bottom of the shower for the drain but it sits right under the shower faucet which leaks, so you hear dripping on a steel plate after the shower is turned off. Not a huge deal but could be very annoying. Just poor design. I ordered 3 drinks one night and the lady at the front desk just wrote notes on a piece of paper, rather than ringing it up. I told her my reservation comes with 2 comp items, so please make sure I don't get charged for 3 drinks. The next morning at checkout I again ask if the drinks were comped. The guy at the desk said "probably" instead of actually pulling my account up to look. Turns out I did get charged. All in all, just several signs that the staff don't really care.

Sham pricing, lousy rooms: clock digits missing and dying light bulbs. Say they're pet friendly on website they're Not. Service animals only! Says heated pool but it's not. Try the other hotels in the area and save your money. The other Marriott is no better. they're under Renovation but don't tell clients that when booking. You can complain but they don't care. Go elsewhere.

Great staff!! Everyone friendly and helpful. Only issue was not getting fresh towels 1st time requested. Very clean. Negatives... Overpriced. No free coffee breakfast. Could have rented a house thru Airbnb for same or less..... But that's an owner issue not management and staff.

This Courtyard Doesn’t Give Upgrades to Titanium Members Even if they Have the Availability As many of you do, we stay in hotels over 100 days a year. We are driving from Denver to Montreal and have only stayed as Marriotts as we almost always do when traveling. We made a reservation for the Courtyard in Benton Harbor, MI. We drove into the parking lot around 6:30pm and there were about 8 cars in the entire parking lot (note - at 8:00pm there were an exact total of 9 cars in the entire lot). We checked in with a man who was pleasant enough, but you could easily tell he wasn’t going to go above and beyond. He didn’t thank us for being Titanium members, didn’t offer us our ‘gift’, didn’t even know what was available after we asked him what the gift choices were. He said we could only get points. I asked if he had any available upgrades since we had reserved a king room. He looked for about 20 seconds and said all the upgrade rooms were sold out. When we got to our room, I checked the Marriott site and there were two higher room types then ours available for that night. He was just too lazy to change our room for us. The two types of rooms that were available were Larger Guest Room, 2 Queens, Sofa Bed AND 1 Bedroom Suite, 1 King, Sofa bed. Earlier the same morning we texted the hotel on the app to have 3 extra pillows to be in the room when we arrived. Of course, they were not there when we arrived in the room. We went to the front desk to ask for them and he said he would find some. He said there was a note on the account about the extra pillows, but no one had delivered them. He said he had to find out if they had any extra pillows. NO ONE was in the hotel! How could he not find 3 extra pillows? He said he would call us for an update. Two hours later we still have not heard a thing. We went down to the front desk, and he said that he had to call his manager at home to find out how to get extra pillows! An hour later we had to check with him again because he didn’t follow through. Ten minutes later he called and said his manager indicated that he could take the pillows out of an ‘out of service’ room. I’m guessing that 95% of the hotel is ‘out of service’! Clearly this Marriott Franchise doesn’t give a rats about Titanium members! We won’t be staying here again and we sure would not recommend it. We’ll be staying at the Hilton down the road.

Don't stay here is you have asthma!!! Something in the bedding triggered my husband's allergies. Caused him to have breathing problems. We had to leave after only a couple hours. It seemed like a nice place and very clean. The staff were nice about it, but couldn't provide hypoallergenic bedding. We've never had this issue at any other hotel, including other Marriott.

Pros: clean, modern, nice Cons: no breakfast included, pool water has way too much chlorine, footsteps can be heard from upstairs guests Recommendation: stay on the top floor (3rd floor) otherwise the guests walking above you will wake you up

Enjoyed my stay. I did ask to have my room cleaned and it was not. The garbage was not picked up. I do understand there are issues with getting employees these days, but certain things should still get done. Also, i ordered breakfast and was given this horrible sandwich and no fruit.. not sure what happened there. The staff was not so friendly, I'm not used to that. Hopefully things will improve in the near future..

We made last minute reservations for Christmas eve not knowing what to expect but we were pleasantly surprised. The place was beautiful, clean and comfortable. The staff was super welcoming and helpful. We will definitely be staying here again

We had 21 (I counted them) flies behind our curtain on the window sill. Even after alerting the staff when we asked for housekeeping service to clean them we came back to the room with only the towels exchanged. Beds still unmade and dead flies all still there. You all need to do better! Just embarrassing for those of us trying to support black run businesses!

The service was outstanding! Taylor was very warm, kind and helpful. I would absolutely stay here again based on the service!

The place is the only place to charge my car so 5* for that. It is tricky and you have to use your room key to charge. The bed was fair but broken in a little much.

Everyone was so accommodating. Jake was so nice and helpful. Everyone there truly put their guests first - and it was felt.

Very very nice beds. Spacious rooms! Clean and comfortable. Great stay!! The bathroom finishes where modern and classy!! The shower was roomy and hot!!

This hotel opened during Covid and did a great job managing through the challenges of check in, breakfast and friendly staff. In the past few months, they have completely lost their way. Last month when we tried to check in at 8:00pm, no clean rooms were available, so they moved us next door. The restaurant and bar are closed. Departing today, the only employee we saw was a guy picking up trash in the parking lot. We have been staying here every other month since they opened. Please bring back the Bonvoy standards or we are moving on.

Very clean and comfortable. They were missing a few shower items like soap but we could have brought our own. Very nice place.

The hotel was nicely decorated. Sink design In bathroom bad, had water dripping all over counter and floor. No exhaust fan in bathroom. Most expensive hotel i have ever stayed in yet no complimentary bkfst. Disappointing. Hand sanitizer near elevator empty b4 a full weekend. Nice staff.

I've stayed at this Courtyard Marriott a few times and would definitely stay there again. Rooms are clean and nicely decorated. The staff is very friendly and accommodating. No complaints about this hotel.

Incredible service on the phone today with staff member, Latonyia! My phone kept getting disconnected due to cell service issues on my end and each time I spoke with her she was patient, understanding and extremely helpful. She had such a positive attitude and it was really appreciated. Effortless booking experience over the phone! We are looking forward to our stay!

Went for a girls weekend in St. Joe's and we stayed at this Courtyard. Newer hotel, very clean, everyone was very pleasant and helpful. The rooms were extremely clean and the color scheme was very "peaceful". There is a small fridge , plenty of outlets, really nice TV, and water pressure was great. There is a cute bar in the hotel, as well as a Starbucks. After a long day in St. Joe, we sat outside by the firepit, which was great! We will be back!

Scratch my review from earlier. Not sure if the employees bring their kids to work or live at the hotel but the room above us sounded like a day care or a dance party with kids running around screaming and thumping all night. The front desk was contacted and the issue wasn’t resolved. Didn’t pay $131 a night to listen to someone else's kids because they’re to ignorant to keep them under control.

My reservation was placed under another name but my card was used & charges double. When i called my problem to the staffs attention they told me they’d refund me, but I was charged another $159 as soon as we hung up. I don’t even live in Benton Harbor, I was in town for an event . Now they’re saying my bank has to call them in order to refund me!?!?!!? Scam scam scam ! Don’t use your card here! Better yet go to another hotel

Nice hotel. Very clean and plenty of seating inside and out. The lobby bar was well stocked. There was also an outdoor fireplace.

Nice hotel. The bed is horrible. The mattress holds the heat from your body, I had the air conditioning on all night. It was a bit better the second night leaving the air and the fan on constantly but still hot. There was a crazy lady screaming in the hall way at 4 a.m. I called the front desk, she said she had called the police but she lied! She didn’t. Horrible! Getting on the highway with just a few hours of sleep was not good.