My husband had been traveling all day. We called ahead to this hotel and told rate was $107 per night. We gave our information and upon arrival was booked into room. I did not confirm price and was not shown a receipt (my error). When I checked my credit card I was charged $143 for the night. When I contacted hotel I was told I was booked in a suite that cost $129 per night plus tax. I understand much of this was something I should have been on top of but after traveling all day I was tired and cranky.ASSUMED (🙄) hotel staff would charge quoted price. When I made contact with hotel, and told about the suite, I asked to have a return call from the GM. I’m waiting. Just been 24 hours but was told I would be contacted today. Just be aware if you call ahead and told a rate make sure you see a statement before allowing a credit card charge. Hotel was mediocre at best. My advise - travel on.

The pool was closed, although when I spoke to their front desk prior to booking (and after) they didn't mention that. I felt bad for the kids who were checking in and expecting to swim. I had brought my suit also... The room was dark and smelled like smoke and the toilet didn't have a cover. Let's just let that bacteria fly around the room when the toilet flushes. They don't have enough front desk help -the lady had to check people out and try to refill the breakfast items, coffee, cups, etc. They ran out of regular coffee, breakfast sandwiches, butter, and milk. They were all replaced when requested, but people were standing around waiting for it, popping their heads in to the kitchen area to ask for it. The breakfast was definitely not what I expected (or pictured on their website). The bathtub had two pieces of waterproof tape covering a hole on the inside of the tub. Nice. The staff were nice, and the small outdoor seating area was lovely. This is a $89 a night place, not the $197 I paid. Would not recommend.

The hotel was clean, overall cleanliness was fine. The restroom has no vent, no toilet seat cover (very unhygienic in that aspect). I think the worst part was the hotel staff started to vacuum at 1am in the hallways while everyone was sleeping. Just a bit confounded about their reasoning for needing to clean the hallways with a loud vacuum at 1am. Also, didn't provide a laundry bag in the room for dirty clothes. It's for sure an surreal experience. Bit pricey for the overall stay.

Would recommend country Inn and suite by Radisson to anyone. Our room was so nice and clean and you could have a refrigerator microwave wave coffee sink sync. Had a couch with a little seating area. Directv for their cable option! The only downside was they have a pool with no hot tub.. Breakfast was awesome. Great way to get your day started!

I was hugely disappointed in Country Inn and Suites. The rooms were NOT large. Besides the bed and the bathroom being fairly clean, the rest of the room was filthy. Both the carpet and the one chair were stained and dirty. The furniture was old and rickety. There was a cockroach type insect in the bathroom that fell on me when taking a towel! The towels were old and worn; the bath towel was extremely small...not much larger than the hand towel. Holes in the blackout curtains. There were large gaps between the door and the floor/doorjamb. The hallway was blisteringly hot. Garbage was left on the floor by the garbage can at the end of the hallway. When asked, the front desk said they would take care of it immediately; it was still there the next morning. The elevator was not in the best of shape...the noises it made were concerning. The breakfast food would run out and people had to keep asking the person at the desk for the food and coffee to be replenished. The area surrounding the hotel is not very nice, either. When I told the front desk about the cockroach, the young man behind the desk said " oh...what an unfortunate occurrence". Gee, thanks! Don't waste your money staying at this unfortunate and uncared for facility!!

My wife and I stayed here on September 1st. This is the dirtiest, smelliest hotel I have ever been to. Their Air Conditioning doesn't work, we called the front desk and told them the air was not working and we were placed in a different room. As soon as we got in to the "new" room we turned the AC unit on but still no luck. So, we called the front desk again and she told us to try it above 65° so we did, and still no luck. We were exhausted from a long day and we didn't feel like switching to a third room so we just sweated it out all night and left the dump right when dawn came! AC is mandatory. The carpeting is disgusting, stains of all kinds everywhere. Bath and hand towels were very dirty and unsanitary. The room was very dusty, like it hasn't been dusted in 20 years, especially on the bathroom exhaust. I couldn't stop sneezing, had watery eyes and stuffy/leaky nose and I'm someone who usually doesn't have allergies. The entire hotel only has one maid we were told. The floor in the rooms and hallways are extremely dippy. The floor can dip an inch or more in less than the span of two foot steps. So the subfloors are very old and a falling/tripping hazard. I was told the general manager would be giving me a phone call and making it right. I left my phone number with the desk attendant and never received a phone call.This place is a joke and a complete embarrassment to the raddison franchise. I would have rather slept in my car, as it at least has air conditioning! Avoid this hotel at all cost, I'm sure they will be shut down very soon. The owner doesn't care to please or if his/her customers are satisfied as long as he/she can save a buck! So please don't even bother responding! My family and I will never come back to this sad, sad establishment!

Dark and depressing rooms-due to no proper lighting and dark color schemes. Cramped bathroom because the door opens inward to the already small bath area. The lobby and hall are deceptively clean and bright, but the rooms are the total opposite. I had to be switched to a new room after the first one I got was clearly not clean-makes me wonder about how clean everything else is here. Definitely didn't think it was worth the price I paid. Noisy dog and kids for most of the night. 2 stars for mostly polite staff, decently comfy beds, and decent breakfast.

The carpet was filthy and stained. So was the upholstered armchair. The bathroom door was swollen and would not shut properly. There was no vent fan in the bathroom and only two bath towels and a partial roll of toilet paper. The TV would only show one channel. They ran out of most breakfast items an hour before the breakfast hours were over. The elevator was out of service. The bed was hard but the sheets were clean. The bed was in a corner so that you had to climb over the person on the outside or up from the foot of the bed.

Our bath towel was soiled with feces when we went to use it. I gave it to the front desk. She called the manager but I didn't receive a call back. I will call the health department tomorrow when they open. The staff is very nice. I think they need to completely gut this place. It's truly the dirtiest place I've visited. I did not photograph the towel, I was disgusted. Breakfast ended early because they ran out of food.

Rooms were dirty. Stains on the carpet. The bed creaks everytime you move around. The breakfast was awful and cold. No forks to eat with and no milk for the cereal. The smell of choline hits very strong. I would not recommend this place

The beds feel like sleeping on an army cot, and the blanket is thin, and the heater smells like burning hair for hours after you turn it on. The breakfast is garbage too. The service was okay, but the hardness of the bed makes everything worse, so 1 star for everything

Thankful for this hotel welcoming our dog. Close to Warren Dunes State Park which also welcomes dogs on a big area of Lake Michigan Beach. Standard, but clean rooms, friendly front desk and staff. Breakfast was just ok.

Lots of little problems with this hotel. Walked into room, light switch inside room didn’t work, nothing turned on when operated. No toilet paper in bathroom, not even empty tube ! You had to put your shoulder into the bathroom door to get it to close. First morning, went down for coffee, no regular creamers, just flavored…..asked the worker for cream, he opened lower cabinet and pulled out big tube of half & half…..took the 3 I wanted, and he put the container back in the cabinet…….put nothing out for the next person……it was the same all morning, and the next morning……..cream hidden in the cabinet. On our second morning, went down for coffee at 7:10am, both coffee pots empty…went over to little storeroom to tell worker coffee was empty, and she was eating her breakfast, while talking to the front desk clerk who was there also…..told her coffee pots were empty, she said “ok”, but kept on eating and talking to clerk……if someone didn’t come to the front desk and ring the bell so clerk had to leave and go to the desk, she would still be eating, not worrying about empty coffee pots. Only person that we saw there actually working was the overnite clerk, and he wouldn’t give us bath towels (only every 3rd day housecleaning)until we gave him our dirty towels.This hotel is the NEW attitude for the workers of today, “how little can I do for what I get paid”.Would NOT recommend this hotel for anybody !

Rooms were decent - we had the suite with the whirlpool… first disappointment was that the elevator was down and we were on the 3rd floor but that is understandable… then I asked if they had any complimentary water and was told they were out but they tried to accommodate us and allowed us to fill our mug with water. However breakfast was a complete disaster… got there at 8:30 (breakfast goes till 9) and there were no plates out anymore… looked around and there were no more eggs or sausages left. Neither were there anymore coffee cups left over. They had a sign posted saying that they were out of syrup so making waffles was not an option. 1 muffin left and 2 yogurts and then a few pieces of bread and bagels and cereal which you had to use coffee cups for as they didn’t have any plates besides flat plates. Once the breakfast attendant was told she would put out basically what asked for otherwise she seemed preoccupied on her phone. Had the room booked for 2 nights but cancelled the second night. When I notified the front desk of the problems they replied that the manager had not been there for a week insinuating that was the problem… the problem was the staff did not care. Just avoid this location.

What really knocks this place down is the price. If it had been somewhat cheaper, I think I would have rated it higher, due to expectations being lower. However, given how much the rate was and the condition of the room, I can't recommend this hotel. Room did not have a shower curtain and the furniture was stained. That said, the service staff were quite pleasant to talk to and after bringing up the shower curtain with them when I checked out (I was in a hurry to get to my next destination and didn't have time to wait for them to put a new one in, so I told them about it at checkout), they seemed to just be accepting of the state of things at the hotel. Evidently, not only my room was missing a shower curtain...

Whole building is in need of a good DEEP cleaning! Other then that, my stay wasn't bad. Lynn the front desk was very nice and helpful when i checked in and when leaving Leah and Jackie was all smiles and even the manager Charlotte was up there with them greeting everyone sight. All over i would stay again when needed.

We had no complaints about our room! It was clean and spacious. The front desk staff was super friendly. And the breakfast was what you expect from a breakfast bar, but the staff working that morning were very friendly and made sure we had what we needed

This hotel was clean and just what we needed for an overnight stay in Michigan for a friend's wedding. The location and area was good, the room was clean, and the bed was comfortable. My only negative about the hotel was that the staff seemed very stressed and it affected their treatment of customers. I try not to be hard on hospitality workers because they have difficult jobs that can be very stressful at times. That being said, I just wished there had been kinder nature and tone toward myself as a guest. Cleanliness ranks above anything else for me, though, when staying in a hotel, so I would stay here again for sure.

ABSOLUTELY HORRIBLE!!! DO NOT STAY HERE!!! We first arrived and one of the beds was broken, then we were told there were no other rooms available. In the middle of the night, my friend woke up to something crawling on her face. We turned on the light and caught it. We googled different types bugs to figure out what it was and it was a bed bug. Absolutely disgusting!! We went to the front desk and they didn’t seem to care at all. It was 2:30 in the morning and called other hotels to find any other available rooms. We were in a girls trip with our young daughters and they were sleeping in a room with bed bugs…such a nightmare!!! In addition to the bed bugs, we were searching around to find more, they obviously hadn’t cleaned the room well or if at all because there were other kinds of bugs on the floor and walls as well. So disgusting. We left and we were told we would get a full refund, come to find out 5 days later, I got charged for both nights (which we didn’t stay the second obviously) and the manager said and I quote, “you’d be lucky to get a full refund because most places don’t refund anything for bed bugs.” Even though we were told when we left after the bed bug incident, we would be getting a full refund for both nights. I’m not one to write bad reviews, but I have to share our horror story here. Beware…I HIGHLY recommend you stay somewhere else!! St. Joseph’s itself was absolutely wonderful though!! Great town!!! We loved it!!! This hotel though, terrible!!!

5/5 Stars - Amazing staff, from the moment we walked through the doors. Front desk and housekeeping are awesome and pleasant. It was nice seeing everyone smiling and very personable. Room was very clean and had everything we needed to make a comfortable stay. Breakfast was delicious. Great location and easy to find. We will definitely be staying at this location anytime we travel through the area.

Outstanding place to stay. My family and I recently had the pleasure of staying over the weekend while in town visiting family. The entire place was remarkably clean and your could tell the staff took pride in the way the hotel presented itself. All the staff that was encountered throughout the trip were all so helpful n kind. Some even learning my name and acknowledging me by it. So many times I’ve stayed places and the staff hardly seem to care. That is not the case here. Everything was great

I frequently stay in hotels around the country, including many with Choice, and rarely do I leave negative reviews. After driving 5 hours from out of state, I arrived at a room with dirty sheets and furniture. Staff was kind at check in, but unavailable later that night when I came down to request another (cleaner) room. I tried calling the staff via the direct number posted at the desk only to hear the phone ringing behind the counter but no staff available. This is extremely disappointing—uncharacteristically so for Choice. Please replace linens when they’re stained because it’s not clear to guests whether they’re clean (or rent fewer units). When in doubt, and for personal health reasons, I must assume visibly stained linens are not clean ones. You should too. I won’t stay at this location again and will be in touch with Choice about my experience here. Unfortunate.

Where do I begin? Our "accessible " room was not. Lights were missing shades or were broken, bed felt like we were sleeping on the ground. Apple juice had bugs in it. Room was set at 85° when we arrived.

First off the staff was excellent, very friendly, personable, no issues at all. The breakfast was very good and excellent pillows. The room was clean. However, the bathroom light fixture did not work, pretty much every available electrical outlet needed changing as they where worn out and plugs would not stay in, broken plastic corner protector, bed linen that was way past its prime - balled and worn, towels that where very thin to begin with where so worn you could almost see through them. Pretty disappointing - I understand it was on the budget end for price but it would not take much to be a massive improvement. Thank you Mike and Ally 🇨🇦 🍁

Do not stay here! Staff and service were horrible! Too busy talking on their cell phones with personal calls. The breakfast was non-existent. The entire hotel was dirty. Trash everywhere from the parking lot to the rooms. Literally everywhere you looked. When checking out the front desk person didn’t talk to me nor get off her cell phone she just kept pointing to the key drop off jar. I stood there and she ignored me because I wanted a copy of my bill. She refused and now I know why they modified my reservation fraudulently and charged me for another night. And surprise surprise no one answers the phone. I now have to file complaints with everyone.

Most reviews are false this hotel is very groese and ghetto . Manager allows rooms to be rented out filthy vomit stains on carpet stains every where ! A bath tub hole covered with duct tape room smelled like cigarettes and vomit desk clerk gave me Fabulosa saying it was sanitizer ..lmao to spray the carpet my self elevator broken I had knee surgery to be able to walk up the stairs to 3rd floor my bad she didn't offer me another room. All other hotels were booked. It's been 3 days the Manger hasn't returned my call or email regarding a Full Refund he should be fired this hotel should be shut down until all rooms and carpets are shampooed .Pool smelled very strong of chlorine to stay in long burnt our eyes Plus breakfast was terrible. Another customer wanted his refund started kicking in the front doors and knocking over planters very scarey!

Hotel located near the highway. . Service was good. Pool water was heavily chlorinated which is so uncomfortable for kids due to strong odor . . Bfst ran out and delayed to refill. . . The room was okay with a neat and clean bed.

We waited until a week before our trip to book a room. We were going to St Joseph for chalk the block event and all other hotels were already booked. This hotel was okay. Carpet is disgusting, almost sticky. My two year old was running around with socks on, the bottoms were black, picture provided.

Customer service sucked drove 4 hours after booking and then they tell me they do not accept the card I paid with online! So had to go to another hotel and spend more and wait and hope for my refund. HILTON GARDEN END IS MUCH BETTER ANYWAY!!!

The room was not very clean and the furnishing had noticeable wear. Upon entering the hotel there were "unscrupulous looking" people sitting on a bench out front drinking beer and something out of a paper bag. The next morning as I left to work, the empty beer cans and whiskey bottle were still out front. Gross, dirty, and I felt unsafe the whole stay. Won't be returning.

Worst hotel experience ever. Elevator broken and clueless front desk staff. We couldn’t get seniors up the stairs and no rooms were available on ground floor. One room we were given on second floor was already occupied. We left without staying. Horrible!! Stay elsewhere.

The front desk staff was super nice. I needed a place to stay locally because my floors were being refinished. The room was clean, had a microwave and refrigerator. I'm picky about food so I didn't eat breakfast, but it smelled good. They had a big jar of candy for us and fresh baked cookies most days. I felt very cared for.

I had the worse customer service ever from the time we stepped in. I originally booked through a third party. When I walked in I experienced about a 30 minute wait to check in because a customer was experiencing an issue due to her getting overcharged and there was only 1 front desk personnel which wasn’t really helpful to them. I’m not sure if anyone else was on site but there were other people waiting to get checked in besides us. After we finally checked in I was asked for my credit card and was told I was going to get charged $25. I provided them with my credit card and went to the room. When I got to the room I noticed that the room was specifically for disabled people and I had not requested a disability room. I did not like how the shower was set up as it was set up for disabled people so I immediately tried to contact the front desk but the phone from the room did not work. I went back down to the front desk to notify her and I was told that there were no more rooms available. I even asked for a downgrade and also mentioned to her that the phone was not working. It didn’t make sense that if I had a reservation that I wouldn’t have a room reserved on the type of room that I requested. Afterwards I noticed I got double charged through them since I had already paid through the third party. I called the hotel and was told that the manager was not there and he only came on site unannounced. I asked if he can get the message and refund me for the 2nd charge I got. A month later passed and I never got any response. Then I called the 2nd time and I was told I would get the refund in 3-5 business days. I never received the refund then I called the 3rd time and I asked to talk to manager about the situation but she wasn’t really helpful and instead told me to call back later when the assistant manager was on site. At this point I had gotten the runaround and bounced from different personnel from the hotel with no solution. I called again for the fourth time and requested to speak with the assistant manager and she looked into the issue and requested that I provide proof of the charges. I provided that and received follow up information but was told I was not going to receive full refund since I had upgraded the room. I explained to her that I did not request to get an upgrade and in fact notified the front desk personnel that I wanted another room since I that gotten the room for disability. The assistant manager told me that the employee no longer worked there so therefore she was not able to confirm if there were no other rooms were available. I explained to her that it wasn’t really fair and that I had received terrible customer service trying to get this issue resolved.

It’s was under construction when we went and we stayed here because going by their website they had the best fee per pet policy. We get there to check in and then they tell us that the pet fee per policy had changed from $35/night to $50 per dog per night. We told them their website had said otherwise and that’s why we booked with them so they didn’t charge us for both of our dogs. There’s no dog run, dog park, pool and fitness room were shut down as well. Room was mediocre at best. Nothing else really stands out other than it seemed we paid for more than what was available to us. I gave two stars because they were willing to work with us on the difference for the dog fees but otherwise it’d be a one star review. You can find better hotels for the price they charge.