I made this reservation by calling the number in my hilton app for this hotel and was connected with an associate who obviously wasn’t in Little Rock. I made the reservation after midnight because I was at the hospital with my very sick husband. John greeted me at the door. He was very cold and stated “You weren’t supposed to be able to make a reservation after midnight. Now I have to shuffle rooms.” I literally only stayed at the hotel for 4 hours to get a few hours of sleep and a shower before returning to the hospital. This is not the kind of service I’ve come to expect from the hilton brand. I will never darken the doors of that hotel ever again! I’d rather sleep in the truck! As for the actual room, it was so hot but I would not report it because I didn’t want to deal with John again!

First off rate was falsely posted on google maps, so we drove here and then after we get settled in the room the tv doesn’t work, first it was the remote, then the phone doesn’t work have to go to the lobby to get another one, that works but no sound on tv , beds are not the same as other Hampton inns we’ve stayed in, they are hard and room had not been thoroughly cleaned there. For what they are charging it’s a shame I want a refund

This hotel is very nice. Rooms are spacious and clean. The employees are very nice. I had a incident that happened while we were there and the man at the front desk was super helpful and accomidating. Check-in & out were super smooth and quick. The only complaint I had was the breakfast wasn't to great and the housekeeping had mopped the floor by the lobby Bathrooms and I had no idea and about slipped because they were so wet and no wet floor sign. Otherwise this is a very welcoming and comfortable place to stay in Little Rock! We will be back! Also, there's lots of stores and places to eat near by! :)

A really great hotel, with lots of accommodations; in a good area and one I definitely would stay at again. The room rates were comparable to other hotels The entire place gave me that “welcoming” feeling, Customer service was exceptional, the room was clean, like new. The bed and pillows were…..let’s just say I don’t remember falling asleep and I didn’t want to get out of bed this morning. So comfortable! The only negative was there elevators were so slow! But the stairs were great!!!

Eeew. My kid just found someone else's clipped fingernail under his pillow, when he got into bed. Gross! This place is horrendous! Little hairs on sheets and on bathroom floor. Walls paper thin. AC doesn't work, Air smells like armpits. Dog yapping across the hall for 3 hours straight. Beds hard and lumpy. Almost ready to just go sleep in the car. Would be more comfortable. Parking lot lights so bright, no way to have a dark room. Window shades cover only 95% of the windows. Avoid this place if you want to sleep and not be sickened by terrible housekeeping, or kept awake by your neighbors' loud conversations, incessant coughing, or yapping dogs!

Room was roomy and very clean. Bed was very comfortable and it was quiet. I slept well! Thank you ,Henry, for your help in getting our stuff up and down! Breakfast was hot and plentiful. A great place for a brief night, or if you need a longer stay it would probably be just as great.

Friendly staff close to everything but far enough away to keep prices and overcrowding down. Definitely recommend, but with any travel check your room for signs of bed bugs. None found here so five stars, great job.

After numerous bad experiences with Embassy Suites, I cannot praise this experience enough. Room was clean & updated. Plenty of space for the value. Hot continental breakfast. Daily cleaning is not happening yet, but the room was perfectly refreshed upon request.

Rooms were comfy, clean, and recently renovated. A little bit of road noise, construction noise, and there was some noise from kids/ dogs during the day/evening but it was quiet during the night. Front desk staff was extremely helpful. Breakfast was good. Location was good- close to 430/630 with easy access to West Little Rock and Downtown.

Highly recommend this hotel! We had a card issue at check in but John at the front desk was so helpful and was able to accommodate us anyway! Breakfast was amazing and room was so clean and comfortable.

Checked in late after a 8 hour drive. Manager was kind, welcoming, room was clean and bright. Pillows were shaped like chicklets but not as small but were surprisingly comfortable.

Great comfortable place. Didn't hear traffic or anyone being loud. The ice machine didn't work. Did keyless check in and that was good. I got a chance to pick my room and see a map of how the hotel was modeled. Breakfast was good and so was the workers. I will return for another night of rest.

Needed a place to stay close the the heart hospital. This place was perfect, easy, clean and safe. Easy check in and out. Breakfast was great. Highly recommend this hotel. Everything you need is close by. And the staff are very friendly and attentive. Nice rooms.

I’ll start with the pros. The room was clean, spacious, pet friendly. The breakfast was good and the location was perfect for me, right off the expressway and close to convenience stores and restaurants. The cons I have are 1) the bathroom sink was not draining. I feel like housekeeping should’ve noticed this and reported it accordingly. 2) the pillows were not comfortable to me, they were more squishy if that makes any sense. I would rather stay at another Hilton hotel, such as the Home2Suites, but for my quick stay, it got the job done. Staff were helpful and I like the keyless entry and check in/check out option.

Front desk guy was super helpful & kind! The hotel could honestly use some REAL updating as far as the furniture and decor as a whole go even in the rooms, however the beds are always comfy and breakfast is on point. Overall great stay minus someone walking into my room randomly that was given a key by the front desk for them To check in as well. Pretty AWKWARD! But everyone was understanding about the entire situation.

Stayed for a quick over night trip it was halfway on our journey home. We had a long day. Check in was quick and efficient Devonte was very kind and made sure we felt welcomed while checking us in. Also suggested local places to eat. Room was very clean and well maintained. Checked out the pool very clean and well maintained, fitness room would fit basic fitness needs also clean and well maintained. Would definitely stay here again.

We got a 2-queen suit and it was very nice. The beds were decently comfortable, a very spacious room, and the couch had a pull-out bed. The only frustrating thing was that the shower doors would slide open while you were showering. The breakfast was delicious and had many options. The front desk staff were friendly and accommodating.

We are local residents and the air conditioner at home was out of commission! We desperately needed a good nights SLEEP since we didn’t rest much the night before. Staff was super nice and helpful. Continental breakfast was 100% better than most hotels where we’ve stayed in the past. Overall a very positive experience. We will definitely use this hotel again in the future.

It has been a very long time since I have experienced staying at a Hotel with a clean room. And having staff that is very courteous and seems to enjoy what they do. The breakfast buffet was Awesome. I feel other Hotels is just raking in the money. And not caring about the cleanliness and upkeep of the Hotel. But I felt that I got my money's worth here. And can't wait to stay here again. Thank you for having a wonderful group of employees.

I gave this hotel, five stars because even though they were being renovated at the time, their staff was very kind. The rooms were very clean they were, and just very helpful at the front desk. Everyone was super nice the bread the breakfast in the morning was really great and just the atmosphere in the hotel itself was just yell, very cozy me and my coworkers stayed here a week with no regrets

We stayed overnight after a surgery at Baptist Hospital. The location is just down the street and very conveniently located. They even let is have an early checkin so we could head straight to the room at our convenience. Rooms are clean and modern; the staff is friendly and accommodating.

Wonderful place to stay. Friendly staff, clean and well appointed rooms. Breakfast was better than most restaurants. We were there on medical and it made the experience much better for us!

This place is so clean, the room was perfect. I'm glad I chose this place over the embassy suites. We drove 15 hours straight from Jacksonville to Little Rock, used our phone to choose the room and unlock it. Awesome 👌 to get in there and crash after such a long drive . Not sure if I'll ever be back to Arkansas but this spot is my forever favorite place.

Clerk had a disgusting attitude. His name was Rome. The minute I walked in for my reservation I had to wait 15 minutes while the clerk was somewhere doing God knows what. Only way I got him to show up was by calling a corporate rep. After I got checked in I went to the room, looked over everything. Once I pulled the bedsheets to check them I noticed particles of hair all over. Short to long and different colors I was highly upset. Came downstairs to exchange sheets, when the clerk gave me the new set there was a long hair sitting directly on top. I asked “Did you check the sheets before you gave them to me?’” The clerk responded “No”, yanked them out my hand and went to get a new set. You wouldn’t believe that even the third set of sheets had hair. After that I just kindly went to my car to grab my own comforter and sheets. Even with that I’ll still be sleeping fully clothed, and I advice anyone staying here to do the same.

The staff was very welcoming and the room was nice and clean. We stayed at several hotels during our travels and this was probably the best hotel we stayed at. Just a quick overnight stay but room service came by and made sure we didn’t need anything.

Clean, comfortable and a friendly staff. Bathroom was renovated in the last few years and was pristine. Breakfast was eggs, sausage, waffles, pastry, etc and everything was replenished. Was able to get in a workout in the fitnesses center (3 machines and free weights). Didn’t use the small indoor pool. Neighborhood seemed suburban business park. Felt very comfortable taking a morning walk.

I don't usually write reviews but I felt compelled to write this one. Mary, front desk attendant, is the only reason for a 5 star rating. I asked several other hotel employees, including management, to resolve an issue but to no avail. Mary not only resolved my TV issue but she also provided a workable hotel key card. The key card is required to access the elevator, parking garage and hotel room if you don't have a digital key. I was finally able to use the card key without issues. Hilton absolutely needs more capable employees like Mary.

Hotel was nice and front desk team member was fantastic. It was storming and we picked up furniture on trip. We were exhausted and so afraid of the weather ruining leather sofa. This gentleman was so helpful and kind. So grateful!

This is the loudest hotel I've ever stayed in. Guests running everywhere yelling and dancing in the halls. We asked for late checkout on arrival, told to request on morning of checkout. Called down and they say no late checkout on weekends if you're not a club member. It was important to have a late checkout or I would have paid for another night or used a different hotel. I will not be staying again. I haven't even mentioned the lack of cleanliness

I've held back writing this review for some time hoping the hotel would provide a resolution, but they have continually refused to do so. I stayed at this hotel for one night on January 30th, and around midnight a very large bug fell onto my partner's head and landed in the bed. We were both disgusted by this and immediately went down to reception. The gentleman working did not seem phased at all, he reluctantly provided us a room on a different floor but stated there was no one else in the hotel who could address the issue, so we packed our belongings and left the bug in the bed. The next morning at check out I spoke with the manager, Nadia, and let her know of our experience. She mentioned that it is a hotel and they cannot control what kind of bugs other guests bring in with them. But for our troubles I was told we would receive one night 's worth of points on my Honors account, and that it would be posted within a couple days. 2 weeks later and still having not received the points I spoke with Nadia again, who explained that the general manager decided instead of awarding points they were going to physically mail me a coupon for one free night. I was told they had accidently sent out two coupons already, and that I would get to use both. My last communication with Nadia was 3.5 weeks ago and I still have not received anything in the mail. I've followed up 3 times and have had no response. It seems I've been ghosted and they have taken an out of sight, out of mind approach to this. I'd expect better customer service from a Hilton owned hotel.

It is always our "go to" place when we stay in Little Rock. We recently tried a new hotel near a family member's home at his suggestion and it really made us realize what value we always get at Hampton Inn for the price. The staff are always friendly, the breakfast is always very good and satisfying, the rooms are huge and the suites are a great value for the money spent. Getting in and out was easy and the location was perfect. We have stayed here many times and have never had a bad experience.

We were very happy with how we were treated, the place was clean and very comfortable. Our room was large and clean and the bed ans the entire room was very comfortable. The hotel does not allow parties which was very appreciated. We will be staying again soon.

One of the best hotel stays I’ve had in a while. Big spacious, extremely clean and updated room. The breakfast each morning had a wide variety and was very good! The hotel is in a great, very clean, convenient, safe part of town. It is an easy access point to many nearby attractions, hot springs, Conway, etc.