1/5 Brian B. 3 months ago on Google New
stayed
at
the
Hotel
Oleana
with
a
group
in
August.
One
morning,
I
laid
out
some
clothing
and
noticed
a
pair
of
jeans
was
missing
when
I
returned.
I
spoke
with
the
manager
and
was
told
they
would
check
with
the
housekeeping
staff.
After
hearing
nothing,
I
asked
again.
Upon
checking,
I
was
told
the
most
ridiculous
story.
The
cleaning
lady
said
she
found
my
jeans
stuffed
in
the
trash
can,
and
they
were
full
of
holes.
Not
knowing
what
to
do,
she
asked
a
member
of
the
bar
staff
to
verify
whether
she
should
throw
them
away,
which
she
then
did
without
consulting
me.
I
told
the
manager
they
were
brand
new,
never
worn,
and
bought
specifically
for
this
trip.
The
hotel
manager
promised
compensation
on
August
4,
2023.
Since
then,
I
have
sent
12
emails,
each
time
receiving
a
reply
promising
to
do
something
or
asking
for
more
information.
I've
provided
them
with
every
piece
of
information
they've
requested,
but
they
will
not
send
payment.
They
insist
they
need
an
IBAN,
which
I
told
them
the
US
does
not
participate
in.
I
have
offered
them
multiple
alternative
methods
to
repay
me,
none
of
which
they
have
done.
They
reply
to
every
email
I
send
but
never
follow
through
with
their
promise
to
repay
me.
I
advise
everyone
traveling
to
Bergen
to
avoid
this
hotel
as
the
risk
of
theft
is
high,
and
the
hotel
will
not
uphold
its
promises.