1/5 Jesse T. 4 years ago on Google
Short
version:
Booked
a
family
room,
got
a
twin
room,
owner
wouldn't
help
us
until
I
threatened
with
a
refund
on
the
CC.
We
agreed
on
a
partial
refund,
which
we
never
got.
The
hotel
doesn't
respond
to
any
messages.
You
cannot
call
this
a
hotel.
Customer
service
is
non-existent.
We
booked
a
twin
room,
but
got
it
changed
to
a
family
room
due
to
being
with
more
people.
When
we
arrived,
we
got
the
twin
room
instead
of
the
family
room.
We
called
the
customer
service,
which
gave
us
an
extra
(broken)
bed
that
did
not
actually
fit
in
the
room.
On
the
phone
though,
they
said
they
would
"fix
the
situation
the
next
day
and
reach
out
to
us".
Well,
they
did
not.
When
I
called
them
to
ask
them
if
anything
was
arranged,
he
said
"someone
is
coming".
That
someone
was
the
cleaning
lady
who
only
got
a
text
from
a
boss
saying
"some
people
have
problems
in
room
XX".
Obviously,
she
could
not
help
us.
I
communicated
with
the
boss
/
manager
later
on
via
text,
who
wouldn't
to
my
messages
respond
until
I
finally
said
"If
nothing
happens
in
the
next
2
hours,
I
will
charge
the
money
back
from
my
creditcard
because
this
is
not
what
we
paid
for".
After
that
message,
he
immediately
got
back
to
me,
and
later
on
we
agreed
on
a
60%
refund
(1800
NOK)
so
we
could
get
out
of
town
to
rent
a
car
and
get
a
decent
place
to
sleep
at.
After
a
month,
no
sign
of
a
refund
was
there.
I
tried
to
message
them,
mail
them
but
no
response
was
given.
Later
on,
I
called
them
and
they
finally
refunded
me.
Well....
only
a
small
portion
of
the
amount
we
agreed
on.
This
did
not
cover
the
costs
of
our
rental
car
and
new
hotel.
As
of
now,
the
owners
don't
respond
to
any
messages
anymore.
I
wouldn't
call
this
a
complete
scam,
but
our
experience
was
the
worst
we
ever
had
in
any
hotel.
This
doesn't
deserve
more
than
1
star,
even
though
it
could
have
been
4-5
stars.