ALEX Berlin am Alex image

ALEX Berlin am Alex

Restaurant Cafe Bar Breakfast restaurant Pastry shop

One of the Most Reviewed Pastry shops in Berlin


Address

1 Panoramastraße 1A, 10178 Berlin, Germany

Website

www.dein-alex.de

Contact

+49 30 2404763

Price rating

$$ $$

Rating on Google Maps

4.00 (4.6K reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 AM to 11 PM
  • Friday: (Good Friday), 8 AM to 12 AM, Hours might differ
  • Saturday: 8 AM to 12 AM
  • Sunday: 9 AM to 11 PM
  • Monday: (Easter Monday), 8 AM to 11 PM, Hours might differ
  • Tuesday: 8 AM to 11 PM
  • Wednesday: 8 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: good (17) service (13) Essen (12) buffet (12) auch (10) waren (9) sehr (9) nicht (9) friendly (8) restaurant (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Petzi S. 6 months ago on Google • 264 reviews
    Ich hatte noch nie so schlechte Erfahrungen mit der Restaurantkette Alex als im Alex am Alexanderplatz in Berlin. Wir waren zu zweit und suchten uns auf der Terrasse einen geeigneten Tisch und nahmen Platz. Als nach 15 Minuten immer noch kein Servicemitarbeiter zu sehen war, wollten wir schon wieder gehen, als endlich eine Kellnerin unsere Bestellung aufnahm. Der servierte Kaffee schmeckte sehr dünn,  die Säfte hingegen waren frisch und gut. Das Essen dauerte fast eine Stunde bis es serviert wurde. Man wurde satt, ein kulinarischer Genuss blieb aus. Das Besteck gab es in Papiertüten. Auf den Tischen standen anstatt von Salz und Pfeffermühlen, Salz- und Pfefferstreuer. Die Freundlichkeit der Servicemitarbeiter könnte ein Upgrade vertragen. Wir beobachteten, dass es auch am Nebentisch Probleme mit der Essensbestellung bzw. Wartezeit gab und es zu Diskussionen kam. Ich würde hier nicht nochmal einkehren.
    3 people found this review helpful 👍

  • 5/5 fered g. 9 months ago on Google • 13 reviews
    Some people said here is not so good and was interesting to come and test everything and understand about this. Service was perfect for example we had flowers 💐 and they bring for our flower water so fast whit out any requests! Everybody smiling and so friendly. Food was very tasty 😋 and big portions 🙀 for very cheap money and in the best location 👍🏻 They had also good options (breakfast buffet) And this was just for 12.90 euro and so many time people can charge for free. (But we eating main menu) And I can say for us everything was so cool 😎 Thanks alex restaurant and Alex personal 💙 We %100 coming back 🫶🏼
    2 people found this review helpful 👍

  • 5/5 Carmen S. (. 5 months ago on Google • 188 reviews
    Wir, eine kleine Gruppe von 5 Personen, haben bereits im Vorfeld reserviert. Wir bekamen einen Tisch draußen, weil das Wetter noch so schön war ☀️. Für unseren Tisch war André zuständig. Er behielt uns immer im Auge und somit waren wir mit dem Service super zufrieden.. Das Essen war sehr lecker. 😋 Danke André 🍹 PS: die Toiletten waren auch sauber 👍
    1 person found this review helpful 👍

  • 1/5 Xavier C. 1 year ago on Google
    We were waiting at our table for 30 minutes and we didn't receive any kind of service. Everything we asked for the waitress, we only got bad stares and even worse answers. All looked excellent but we had to leave without eating because of their bad waitresses.
    2 people found this review helpful 👍

  • 5/5 Mai 2. 4 months ago on Google • 98 reviews
    Wir sind Gestern am 11.11.23 ohne zu Reservieren mit 10 Personen bei euch rein. Wir wurden sehr nett von euren Service Personal in Empfang genommen. Nachdem wir kurz miteinander gesprochen haben hat der nette Service Mitarbeiter kurz entschlossen ein eigentlich Reservieren Tisch für uns frei gemacht👏 und wir konnten alle gemeinsam und gemütlich bei euch lecker Essen 😊 Dafür nochmals vielen lieben Dank für diese Spontaneität eurer Seits 😊 PS: nichts ist selbstverständlich Wir hätten eure nette Service Dame gerne mit genommen zur Schlagernacht 😉 Das Essen war sehr lecker die Teller voll nicht zuwenig und nicht zu viel. es hat allen sehr gut geschmeckt. 👍 Preis Leistungsverhältnis ist absolut Akzeptabel.
    1 person found this review helpful 👍

  • 5/5 Y. Y. 1 year ago on Google • 54 reviews
    Wonderful restaurant. Unusual round panoramic shape. Very warm and friendly service. We stopped there once, and then after two hours we returned again. Delicious cocktails. I recommend the "Swimming pool" and "Muai Thai".
    1 person found this review helpful 👍

  • 5/5 Jana A. 3 months ago on Google • 13 reviews New
    Von mir gibt es 5 volle Sterne!!! Reservierung von heute auf morgen für 9 Personen war ganz unkompliziert. Essen sehr reichlich und lecker 😋😋 auch der Nachtisch. Das Preis-/Leistungsverhältnis stimmt. Sehr Kinderfreundlich. Auch das Essen für unsere Kleinen war sehr lecker. Übrigens, Eure Eistees sind der Hammer. Ich möchte mich auch noch für die freundliche Bedienung bedanken 😀 Wir kommen auf jedem Fall wieder 👍🏻👍🏻👍🏻
    1 person found this review helpful 👍

  • 3/5 Arend K. 1 year ago on Google
    A little slow and nonchalant in service. Very good food and beers though!
    1 person found this review helpful 👍

  • 3/5 Salma V. 1 year ago on Google
    The food was okay, not bad, not amazing. What really upset me was the service. We sat down and it took about 10 minutes before anyone came to check on us. The waitress, with an attitude said “mmhmm, what else?” When we were deciding what to drink. She was rushing us to catch our breath. Later, it took about 15 to get our drinks plus other 20 to get asked what we’d want to eat. When we asked for the check, she came to take our plates but we had to remind her 20 minutes later about the check.
    1 person found this review helpful 👍

  • 1/5 Emma G. 2 years ago on Google
    Not coming here again. Made me wait 40 minutes to pay. And I ordered a Snitzel that came with a pile of undercooked fries and a mushroom sauce with 2 mushrooms. The drink I ordered came in a glass that was all wet?
    1 person found this review helpful 👍

  • 3/5 san r. 6 months ago on Google
    We stopped by for a quick drink that turned out to be a 45 minutes wait for average cocktails. Won't come back 👎
    1 person found this review helpful 👍

  • 4/5 Ronnie A. 1 year ago on Google
    Amazing place to have breakfast with a reasonable price and delicious varieties They made a tasty buffet everyday expect for the weekend and it’s really worth the visit They accept cash and card payments
    1 person found this review helpful 👍

  • 2/5 Rowan O. 1 year ago on Google
    At first I liked the vibe, but then a few bites in my burger I realized it was chicken instead of veggie. The waiter assured me it was veggie, then when I asked another waiter it did turn out I got chicken instead of veggie. I’m a strict vegetarian, so eating meat/chicken is not something to mess with. My appetite was gone and I couldn’t enjoy the food anymore.
    1 person found this review helpful 👍

  • 5/5 Alina 1 year ago on Google
    Good food, delicious drinks and very friendly staff. The terrace is amazing and the atmosphere also. Coffee, ice cream, beer with pals, dinner, anything. Saw a lot of families also, so would call this place family friendly.
    1 person found this review helpful 👍

  • 3/5 Nicole E. 2 months ago on Google • 138 reviews New
    Ich habe mir mit meiner Bewertung wirklich Zeit gelassen und bin lange in mich gegangen, was ich als erstes positives berichten kann. Wir wurden freundlich empfangen. Man ließ uns auch die Wahl bei unserem reservierten Platz, da zwei Tische reserviert waren. Damit hört leider auch das ganze positive schon fast auf. Das Essen war lauwarm, sah aber ganz gut aus. Wir hatten Vorspeisen und drei völlig unterschiedliche Hauptgerichte, nicht nur meines war lauwarm. Die Süßkartoffel Pommes waren leider etwas matschig. Insgesamt haben wir auch ziemlich lange auf unser Essen warten dürfen. Den größten Bock hat allerdings das Servicepersonal abgeschossen, mit meiner Bitte um das säubern der Toiletten und dem nachlegen der Papierhandtücher. Als ich nach 1 Stunde erneut auf die Toilette ging, hatte sich leider überhaupt nichts getan und ich bekam obendrauf noch eine patzige Antwort, man kann sich nicht um alles kümmern. Erst bei meiner zweiten Reklamation diesbezüglich, fühlte sich jemand zuständig, ob es geändert wurde, kann ich nicht sagen. Auch extrem unangenehm war, dass unser minderjähriger Sohn eine Waffel mit Puderzucker bestellt hatte und der Servicemitarbeiter besonders lustig sein wollte und fragte, ob er nicht lieber K.. drauf haben möchte. Das sorgte bei mir ehrlich gesagt für Schnappatmung. Ein absolutes No Go Es ist ein schmaler Grat zwischen freundlich und dabei noch distanziert und höflich zum Gast und zu kumpelig und aufdringlich und besonders witzig sein wollen. Hier wurde die Grenze eindeutig überschritten. Das Ambiente war ansonsten ganz gut und die Speisen sehen optisch hergerichtet gut aus. Daher habe ich mich entschieden, die Bewertung noch moderat zu halten. Es erwartet dich leider beim Essen nichts außergewöhnliches, bringe Wartezeit mit und stelle dich darauf ein, dass dein Essen lauwarm ist. Auch die Sauberkeit an den Tischen ließ zu wünschen übrig, sie waren etwas verklebt und sind nicht gesäubert worden. Daher muss ich auch hier leider einen Abzug geben.

  • 3/5 Hanie O. 1 year ago on Google • 89 reviews
    They have a great vibe, very spaces restaurant and bar. they serve both indoor and outdoor therfore you can enjoy when the weather is good in Berlin. We ordered two different burgers, the bread was not our taste. The quality of meat was good but not tasty burger, as I have tasted much better burgers in this range. Fries are not included in the meal and you can order seperately, you should even pay for sauses €1.2 for them. The positive point of it was their home made mustard sause which was a unique delicious. Overally, average bergers with nice vibe and well located place.

  • 5/5 okaadaak p. 2 months ago on Google • 88 reviews New
    We were there for Sunday brunch, arriving about 915. Huge buffet with breakfast and lunch selections, kept full and hot. Lots to choose from in the well-labeld buffet that stretched from one end of the restaurant to the other. While a reservation is generally needed, we were lucky and got a table in the corner, very cozy. The staff was very friendly, and although the restaurant was full, the buffet was well-organized making it easily navigable regardless of the crowd. It's a bit pricey, but if you bring your appetite you can easily make it worth it on the all you can eat buffet. It takes 3+ plates just to sample the wide array of dishes! Can fully recommend, and will be going again on our next visit, I'm sure.

  • 4/5 Callum K. 7 months ago on Google • 88 reviews
    Just getting round to reviewing our trip from Berlin last year and remembered the amazing cocktails we had at this place. Would highly recommend as a drinking place in central Berlin. Great atmosphere for socialising, and warm on a freezing winters day. Definitely recommend for a spot of lunch to travellers and a late (ish) night drinking place with good value for money. Would say that the food is a tad generic, but then again I think it is a chain restaurant.

  • 3/5 Gaetano C. 4 months ago on Google • 75 reviews
    Mmm… it was fine. We took two bowls, one with prawns gyoza and the other one with chicken, plus a kartoffen (don’t know how to write it properly) to share. Nothing special the food. The fried chicken was weird, I couldn’t taste the chicken meat but inside the the breadcrumb there was only fat. It was a bit disappointing. Location top, of course, pure center of the city… Very last thing… the water. OVERPRICED… 7€ for a 0.75cl… I think it’s a slap to society and tourism!

  • 5/5 Kathrin S. 3 months ago on Google • 41 reviews New
    I finally found a good place with a large breakfast buffet, loved it and will com back. The service payed good attention on the well being of all guests. I can highly recommend this place.

  • 5/5 M M. 6 months ago on Google • 29 reviews
    I had added a bad review before as i was influenced by bad experience caused by crazy guest against me and my baby. But after calming down i rethink it they can’t control the behavior of the visitors in addition the staff are really nice so it’s not fair to judge them on the base of their guests. In addition the food quality and service is really good. The only comment i would add that toilets need serious attention and nursing room should be there for moms so the incident that happened with me will not repeat again with other moms.

  • 5/5 Marcel G. 4 months ago on Google • 20 reviews
    Die ALEX-Restaurants, immer wieder ein kleines (positives) Erlebnis. Wir waren zu viert an einem Sonntag Nachmittag hier. Es war nicht extrem voll und wir hatten keine Wartezeit. Personal war schnell und sehr freundlich. Das Essen war auch ungewöhnlich schnell fertig. Jederzeit gerne wieder

  • 4/5 Sina B. 4 weeks ago on Google • 8 reviews New
    Wir waren Ende Januar im Alex am Alex und schon öfters hier (sowohl im Innenraum, als auch auf der Terrasse). Es war wiedermal alles i.O., vom Service bis hin zum Essen & Drinks. Auch unsere Bedienung Kevin war sehr freundlich & aufmerksam.

  • 3/5 Ri M. 4 months ago on Google • 4 reviews
    Good brunch buffet with a good variety of options in a beautifully furnished setting. The one down side to the food is the lack of fresh fruit. But the biggest let down of all is the super unfriendly staff. I mean, I know Berlin is generally known for it's poor customer service, but this place gets the medal! Not only were the waitresses not willing to answer simple questions about the buffet, they got annoyed at me simply reminding them about the water we ordered for the table, saying it was still coming (which it never did!). Such a shame! I really wish friendliness and customer service were a bigger priority for this establishment, because that can really make or break the entire dining experience!

  • 4/5 Paris P. 3 months ago on Google New
    Very good breakfast buffet with quality ingredients like salmon. Compared to other cheaper ones it is worth the money spend. Definitely recommended.

  • 5/5 Dev P. 9 months ago on Google
    Relaxed environment!! Good service, good food. Nice place to relax with friends or date

  • 5/5 Charmian E. 7 months ago on Google
    Had the buffet breakfast here 2 days in a row whilst staying in Berlin. Fabulous service and buffet has a great range of food to suit everyone. Highly recommend if you want to start a busy day with a good hearty breakfast that is excellent value for money.

  • 4/5 Adrian R. 1 year ago on Google
    Delicious chocolate cake and equally good mulled wine. Nice decor inside and atmosphere. Service very friendly and professional. The only downside is the lack of any reaction to reporting the lack of soap in the bathroom. Other than that, great place!

  • 1/5 Simen A. 1 year ago on Google
    Waited 50 minutes for a caesar salad, and when it arrived they forgot 2 of the ingredients in it. When i told the waiter, she didn't even say sorry, just turned around looking kinda mad. Waited another 20 minutes before I had the whole caesar salad. Great job!

  • 2/5 Ben G. 1 year ago on Google
    The food was good but the service was terrible. Staff was getting annoyed that we were taking time to order and when we asked for a glass of water, they tried insisting that we order bottled water. When we said, we just wanted tap water, the waitress said "okay..." with an exasperated sigh and lifting her eyes to the ceiling. Keeping in mind this was a 32°C day...

  • 5/5 Ferenc V. 1 year ago on Google
    Friendly staff, delicius food. The atmosphere is epic! 100% suggested, I will come back :)

  • 5/5 Krzysztof K. 2 years ago on Google
    I enjoyed Alex in Düsseldorf and it was great to also find them in Berlin, at this central location. It’s a chain restaurant, but has a great quality to price ration and the staff is always friendly. Had some great schnitzels and fries.

  • 5/5 Waldemar W. 1 year ago on Google
    Second time here after three years (2019 first time). Nice service. Tasty food and delicious bear.

  • 5/5 Dan W. 2 years ago on Google
    Tasty food and good value. Really friendly staff.

  • 5/5 Roman P. 1 year ago on Google
    Great place with descent food variety. I order burger witch was extremely delicious. Portion of fries was big even for me. Waiters polite, have a lot of experience because they never bother you, but they are always around. Additional kudos to personal. Prices very reasonable. If you want to eat not fashionable but tasty food - this restaurant is very good choice.

  • 5/5 Nate M. 3 months ago on Google • 1 review New
    This place is a hidden gem. The food was quick and the service was amazing. They could also speak fluent English and German. The also lett us split the bill and gave us really nice seats. This is a must go place.


Call +49 30 2404763 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed
  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
    • ✓️ Small plates
    • ✓️ All you can eat
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✗ Takeout
    • ✗ Delivery
    • ✓️ Outdoor seating

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