2/5 Koko, Chocolate L. 3 months ago on Google • 28 reviews New
Select
Hotel’s
location
is
a
perfect
spot
for
tourists
like
our
family.
It
is
an
10
min
walking
distance
from
the
Mall
of
Berlin
and
4
min
walk
to
the
hop
on
hop
off
buses.
Most
of
the
staff
were
nice,
friendly,
and
welcoming.
We
booked
2
rooms
but
were
too
far
from
each
other.
The
apartment
room
was
a
decent
size
with
a
mini
kitchen.
Rooms
were
clean
but
with
no
ambiance
looking
out
from
the
windows.
The
breakfast
had
a
lot
of
food
and
drink
selections
and
very
spacious.
Now,
let’s
tackle
the
sad
parts
of
our
stay
and
really
needs
improvements.
I
had
a
shower
last
night
the
first
night
and
halfway
realized
and
there
was
water
everywhere
inside
the
washroom
all
the
way
to
the
mini
kitchen’s
floor.
Mind
you
I
haven’t
fully
rinsed
all
the
soap!
Tried
calling
the
receptionist
but
the
phone
was
broken.
My
sister
had
to
run
down
to
the
front
desk
to
report.
Staff
came
to
checked
the
problem
and
did
not
really
address
the
problem
inside
brought
multiple
towels
to
dry
the
floor
and
told
us
not
to
shower.
And
said
that
another
guest
also
reported
same
problem.
Verbatim:
“the
plumber
will
not
be
able
available
right
now
because
he
is
in
the
bar
so
we
have
to
wait
until
tomorrow.”
I
asked
if
we
could
be
transferred
to
another
room
and
agreed
but
will
be
a
downgraded
one.
Weighed
pros
and
cons
and
decided
to
stay
in
our
room
since
it
was
already
past
10
PM
and
my
parents
were
already
asleep
so
it
is
wise
to
just
wait
until
morning.
Unfortunately,
no
one
came
to
check
or
repair
anything.
Cleaning
lady
was
nice
but
failed
to
replenish
our
toiletries.
Lacking
toilet
papers
and
paper
towels.
The
coffee
maker
was
also
not
working.
Very
limited
channels
with
one
English
translated
show
which
was
channel
63.
Subtitles
not
working.
I
tried
not
to
sound
whiny
but
that
was
our
honest
experience.