We have stayed here many times before and had no problems, but the whole place has gone downhill. The first room had the smell of the previous occupants cooking, the lights fused almost immediately and the bath water wouldn’t drain. We were moved to another room but the keys wouldn’t work so we were moved to a third room. It’s better, but everything is dirty and tired. We had to clean out the washing machine drawer before we could use it because a previous occupant had put powder in the wrong section, the carpet is stained, the bathroom mirror looks like someone has smeared lipstick on it. The bedside telephone looks disgusting. The dishwasher in our room does not work. This place is falling apart. We would move hotel if we hadn’t prepaid. We have reported problems to reception and they have been polite enough. The prices are higher than ever. We won’t be staying here again.

Wir hatten für zwei Nächte gebucht, Das nur alle drei Tage gereinigt wird, erfährt man leider erst nach dem ersten Tag, als das Zimmer nicht gemacht wurde. Da war es dann zu spät. Auf Kosten des Kunden im Wert hier die Reinigung eingespart. Was denkt man sich dabei? Das Rezeption Personal kennt keinen guten Tag und auf Wiedersehen, ansonsten ist die Lage top die Zimmer nicht ganz so sauber wie sonst von Adina Hotels zum Beispiel in Wien oder Budapest gewohnt.

My husband and I had a bunch of happy stays at the Adina Hackescher Markt pre-COVID. It was always our first choice location while in Berlin. Unfortunately, our dreadful experiences this week have ensured that we will never return here again; it's a shadow of its former self and no longer a good hotel. We've even speculated that it is perhaps being wound up and operating under administration. I had cause to formally complain to the Adina Hackescher Markt (email screen shot pictured), but instead of speaking to me like a reasonable, paying customer, the manager never bothered to reply. Perhaps I'll get one of her faux concern responses here? There's really no need; your silence is a message that's been received loud and clear. Your time can be infinitely better spent by getting your business affairs in order. Following our initial problems as detailed in the screenshot, and many further efforts on my husband's part, we were allocated a change of room, which was in the same shabby state as the previous room. The replacement room was similarly worn and grubby, the dishwasher door didn't close (making it entirely pointless), and I had to remove and clean out sludge from the washing machine detergent drawer before it was possible to use it. Why is no one from Adina checking this stuff? It's a fundamentally basic level of housekeeping and maintenance. When our room was 'serviced', all that happened was that our bedding was straightened, bins were emptied, and the toilet roll was folded into a point. The carpet was not vacuumed, the toilet was not cleaned, and surfaces were not wiped. I don't know whether the housekeeping staff here are too few, or simply inept, but the bathrooms look as if they've been sponsored by limescale and mildew, and even in the common areas of the hotel, you can see ring marks on surfaces and lots of debris on carpets. None of the standard housekeeping tasks are in hand. All of the carpets in this hotel need to be professionally cleaned and the rooms need a robust deep cleaning and maintenance rota. These are *visibly* not areas that have been prioritised by the Adina group and to expect any paying guest to tolerate this is frankly disgusting. We've now gone from being repeat customers (both in this Adina location and other Adina locations), to disappointed ex Adina customers who will spend our money elsewhere in future, with another hotel chain. The low quality of your hotel did that, Annette. Isn't that dreadful? Prior to our stay, my husband's credit card was charged twice and he had to contact the hotel *with evidence* to get the second charge refunded. All round, this has been an absolute slam-dunk of a lousy experience.

The hotel is in a good location in mitte and not directly in Alexanderplatz so don’t have the noise of the location but still able to get around. The hotel is not clean and there is mold and dirt in the bathroom. I even moved rooms as the first room was too dirty, too hot even when you turn the air on, and it was not comfortable. These are pictures from both rooms. Would highly recommend the classik hotel alexanderplatz hotel right across the street. So much better!

A very nice room, with a tub, shower, cloths washer & dryer, stove and a refrigerator (no freezer). It is very convenient to the Hachescher Markt transportation center and bus stops, but that means you get train noise if you open the windows. This is the perfect hotel if the focus of your visit will be Museum Island. The on-site restaurant was not open the entire time we were here.

Gemütliche Appartements in Citylage. Idealer Ausgangspunkt um das Zentrum von Berlin zu erkunden. Etwas unschön sind die Verbindungstüren zum Nachbarappartement, da wäre eine höhere Schallschutzklasse angesagt gewesen. Das Frühstücksbufett ist ausreichend, vielfältig und qualitativ hochwertig. Stellplätze in der Tiefgarage kosten zwar 25.- €, lohnen sich aber, weil der Parkraum knapp ist. Die Größe der Stellplätze ist auch für größere Fahrzeuge geeignet.

It was a nice place but the sheer heat in the room made it very uncomfortable to sleep in. I mentioned it at reception and was told these were the regulations. But when it's so warm in a room that you can't sleep it doesn't make much sense. Not to mention the sheer waste of energy to keep these rooms warm especially when I'm sure everyone will try to sleep with the window open which by the way is quite pointless as well. So great on location but sadly miserable on sleep.

We have stayed in the hotel in 2019 and had a very good experience. In 2022 it was the total opposite - From the cleanliness perspective, which was the most important for us and we were very pleased from in our previous visit, this time the bath was full of mold and the toilet was cracked. The staff also used to be very nice, but this time we were very disappointed - every morning at 8 am, there was a lot of noise coming from right outside our window, as a new deck was being built. This caused us to not be able to sleep past 8 am each morning. When we talked about it to the receptionist, she said she is not aware of this, WHILE THE CONSTRUCTION WORK WAS STILL ONGOING. This was very confusing, and seemed like a way to avoid compensating us. We explained that we cannot sleep like this and that we were not even warned about this going to happen, but the receptionist said that she didn't know it was going to happen either, so they could not warn us. This, again, does not make sense, as someone had to let the construction workers into the hotel in the morning. We talked about this to another receptionist, but they said this was already being taken care of by the previous receptionist. In addition, the laundry service was not available this time, which was also disappointing, but much less important for us in the overall experience.

Disappointed with the room and service. We stayed for ten days and have done several of these apartment/hotels. The room had some pots/pans but not much else. If you want to cook there's no salt, oil, or condiments of any type. The worst part was the balcony. It had pigeons living there so it was covered in poop, very disgusting. On a positive note the room was surprisingly quiet. Lastly, we found the staff (except for one person) to be unfriendly and lacking customer focus. Except for the ability to do laundry, a hotel would have been much better.

Came for Berlin Marathon. Hotel obviously very busy but smooth checkin and pleasant experience. Room was a good size and very clean, only slight remark would be that the shower screen leaked in one corner. Excellent location so close to the S Bhan and a little supermarket and very peaceful. Will stay again

We had a family room and it was fantastic. This room includes in-room washer/dryer, fully equipped kitchen, king bed (double twin), living room and balcony. It was clean and the bed was comfortable. The location is excellent. You have train, subway, and bus stops nearby. There is a grocery store and pharmacy on the other side of the building and plenty of food nearby. Their breakfast is a bit steep for what it is, you are better off walking over the the advacado club which is exceptional for the same cost or less per person. Although it’s a louder area, the exterior windows have superior soundproofing.

This hotel was in a good location, nice and central and next to the train station. We had peaceful sleep during our stay and beds were comfortable, and apartment was clean. The housekeeping staff were friendly, however I would have to say the reception staff were not so. The beds were two singles pushed together, which was okay but the two single duvets were a pain. The room was extremely hot all the time, even with windows open and air conditioning on (a drastic temperature difference from the outside December weather). Upon arrival there was a notice stating the “hot tubs” were not in service, but they remained to be the whole duration of our week stay, which was not ideal as that was one of the reasons we chose to stay in this hotel. They state there is a restaurant, however they only serve breakfast in the morning, and drinks after 5:30pm but not open Sundays. They also mentioned there was a shop, however it’s just a countertop with fridges of drink and snacks to purchase at reception. The gym was lovely and clean, and also pretty quiet most of our stay; it had most the equipment you would need for a good workout. We were not aware of the city tax as we had never been to Berlin before and it was never stated on our booking or by reception upon our arrival, so it was a shock to us to have to pay €35.70 when checking out of the hotel. Overall the hotel is a good base if you’re on a vacation to be out and about, but on the pricier side for the amenities that were actually on offer.

The hotel is in a great location, only a minute walk from an S-Bahn station. The staff at the front desk was very helpful and friendly. Unfortunately the positives did not outweigh the negatives for our experience. First we had accidentally booked an extra day when we reserved our room, we immediately emailed the reservation department who promptly told us that they would not be able to adjust or refund the reservation, so we were forced to pay for an additional night that we did not stay. When we booked the room we were told that we would have free access to the whirlpool hot tubs, which we really looked forward to using after being out in the cold weather all day. The first thing we noticed when we walked in was a small printed sign that stated the whirlpool tubs were indefinitely closed. We stayed for 10 days and they had never opened. We were not very impressed with the condition of our room, the faucets were chipped and missing paint, grout was missing from the shower tiles, exhaust fan in the bathroom did not work, the ac/heat did not function either, although this was not a huge issue as my wife and I were comfortable with the window cracked. I noticed some reviews stating that the beds were comfortable, we did not experience the same. The mattress was extremely firm, while the pillows were so soft that it felt like we weren’t using one, we woke up with shoulder and back pain every morning.

We are very happy with our stay at Adina! The one bedroom is large and comfortable. The beds are SO comfortable - it's some of the best sleep I've had in awhile! The air conditioning & washer/dryer in our unit really makes it feel like we are home. I appreciate that you can request a quick room cleanup any day you want. The gym is small but has a few cardio machines, a dumbbell rack, and a few strength training machines. The hotel is in a good location, next to lots of shops and restaurants. Will definitely look to stay at an Adina hotel wherever they're available.

Amazing location and super clean rooms. Would recommend to anyone staying in Berlin. Ideal location - 2 second walk from nearest train station and near lots of nice bars/restaurants/shops. Staff also so friendly and nothing was ever a bother. Room also had a lovely balcony with view of berlin fernsehturm!

This was a perfect hotel for my stay in Berlin! Situated in Mitte, close to public transport and lots of amenities/cafes/bakeries etc within walking distance. The studio I booked was generously sized, and the bathroom was big too… The window opened slightly and there was a view of the Berlin TV tower 🙌 Friendly staff. Parking lot is available also. Definitely recommend staying at Adina Apartments Hackescher Markt if you’re visiting Berlin.

This place could’ve been a cardboard box and still earned 3 stars because of its location alone. There’s everything within a few minutes of walking in any direction. They couldn’t have picked a better spot to put a hotel. The rooms were excellent and the decoration throughout the entirety of the facility was beautiful. As hotels go, this place was excellent and anyone would be hard pressed to find something better. Bring your passport if you’re not a German resident! The staff was great and always welcomed us with a smile when we got back from a day of enjoying Berlin. Can’t say enough good things about this place!

Enjoyed our stay here. The apartment-room was lovely with amenities like a microwave, dishwasher and an induction cooktop. The room service breakfast was nice, though a bit inconsistent in terms of portions for 2 people as opposed to one. Edit to the review: added a star because they took into account our suggestion for the breakfast the very next day

Great location near S-Bahn and shops and within walking distance of MuseumInsel. Desk staff very helpful and apartment comfy enough although a bit minimalists in kitchen...very little cutlery and crockery and no oven plus rangehood that didn't work. But we managed simple self catering and would recommend to others heading for Berlin.

Great hotel to stay at - you'll be able to reach a good amount of Berlin by just walking from this spot. It also offers a great breakfast selection and 24/7 reception.

Room was cleaned to a high standard also cleaned daily. Staff very welcome and helpful when i needed help calling for my transport to airport. Didn't eat at the hotel restaurant due to it not being open at night. Would recommend the hotel due to the staff and the location.

We stayed in one of the apartments for 5 night. The apartment was spacious and clean. It's located in a great area, by the tram and s-bahn station, near shops and restaurants, but in a very calm street. Will definitely stay there if we go back to Berlin.

I had an extraordinary experience. Ivan was super kind, friendly- he makes really good drinks, will make a good drink if you ask to be surprised. Really nice cocktails and good company.

Excellent hotel with good access to Berlin's attractions. I find it really nice to have a room with access to own kitchen and large bathroom. Service is great, but a bit lacking in cleanliness of the rooms dishwasher and the spa changing room, otherwise great.

The only thing in its favour is the location, otherwise we had a terrible experience. Our room stank of stale cigarettes from the minute we walked in, despite requesting a non-smoking room. There were stains all over the carpets and the curtains, and when we moved away the pillows, there was unknown stains on the wooden bed head - as if it hadn't been cleaned or wiped down. Mould all through the shower and bathroom. Broken fixtures in the shower. It was frankly a disgusting room and when I let staff know all that was said "well we'll make sure it's clean for the next person", no apology or sympathy. We paid what I feel was a ridiculous amount of money for a "self contained apartment", but the facilities were dismal. A lot of basic kitchen items were missing, the bare minimum of plates and cutlery. We didn't even have 2 matching glasses for wine/water. Kitchen knives were blunt and frankly dangerous to use. Really disappointed in the quality of the apartment and feel like we wasted our money staying here. Would not recommend. Would not rebook.

This was perfect for our week long stay on vacation , The room was super comfortable , large, with a kitchen , the bed mattress was amazing! The spa and gym facilities was great, with a sauna jaccuzzis and a gym with a variety of equipment. The rooms were super clean and nice housekeeping staff, also the reception. The location is very very central close to 2 huge supermarkets , the train station ,and many restaurants. Thanks for a fantastic stay!!!! 10/10 stay