I tried my best to give Soho House the benefit of the doubt, but the grievances have piled up to an amount that warrants a public review. I had a complimentary year-long membership and I would never advise paying for this place. Despite being a place that is supposedly member oriented, I've found it the exact opposite. Here's the list: 1. I hosted an artist talk in September and my invoice has still not been paid. No one is responding to my emails about it. 2. I requested multiple times that my membership not be renewed once the complimentary time ended. Again, no one responded to any emails. Today, I woke up to a charge on my credit card. 3. The first time I scheduled a massage at the spa, I showed up, checked in, and then 20 mins past the supposed start time, I was still waiting. I kindly asked the receptionist when my massage would start and they replied, "your appointment is at 3". I told them it was 3:20. They were shocked and confused. Then they came back 15 mins later (45 mins after the massage should've started) and said the masseuse wasn't there and that my massage would not happen. They offered nothing to make up for this. (They offered a facial appointment at 4pm, but at full member price.) 4. The second time I scheduled a massage, I got a call 30 mins before it was due to start saying it was canceled. At least they managed to call that time. 5. I went for brunch on Friday. After ordering, our waitress completely disappeared. After waiting 1 hour, I tracked down another waitress who said she'd check on the order but then never came back. Then I tracked down a manager who actually did check and then said the order was never placed. He said he'd put it in ASAP and expedite it in the kitchen. It came 30 mins later. We got food 1.5 hours after we arrived/placed our initial order. It's an okay, standard terrible-German-customer-service place if you aren't paying for a membership, but to pay for this kind of experience is absurd. Would not recommend to anyone.

Dear Soho Spa Team, I have been a frequent Berlin Cowshed guest, even before my membership at your place. I come to Soho Spa with the intention of relaxing and experiencing a digital detox, as I believe many others do when visiting a spa. However, I am surprised and somewhat disturbed to consistently find televisions set up in the spa area. I feel this is not at all in line with the tranquil and serene atmosphere one hopes for when visiting a spa. The presence of TVs in the spa area is distracting and disrupting the peaceful ambiance that should be associated with a spa visit. Instead of unwinding and disconnecting from screens (specially when getting massages at this space), I find myself unable to escape them. I kindly request that you reconsider the placement of TVs in the spa area or at least provide designated spaces where guests can enjoy such entertainment, leaving the majority of the spa as a serene, screen-free zone for relaxation and digital detox. I believe addressing this issue will greatly enhance the overall experience for your guests and align better with the purpose and intention of visiting a spa. Looking forward to a more tranquil experience during my next visit. Sincerely Diana

(Translated by Google) Not even at the reception can anyone speak German or fetch someone who understands this language. Here the operator is king and the guests are ...... (Original) Noch nicht einmal an der Rezeption kann jemand deutsch sprechen bzw. Jemanden holen,welcher diese Sprache versteht. Hier ist der Betreiber König und die Gäste sind ......

If I am in a city and there is a soho, I usually prefer to stay at one of the houses. The Service and the rooms were amazing. However, the welcoming staff was a bit problematic. You can sense their unfriendly Berlin undertone in their attitude. Instead of being super friendly and helpful, like it every other house, the Berlin Staff has more of an attitude. Here are some examples: I ask for water at the reception, they don't give me any and tell me to call the concierge service. I ask in a friendly way again but the guy with the curly hair still doesn't want to give me water (usually you get water in every other house when you ask). I loose my laptop case. I ask for the lost and found, they tell me to send an email. I send an email, the response doesn't come until the next day (the day I am leaving). At the end I find my case in some corner at the 7th floor. No bureaucracy needed here. I asked for a receipt for my company, as I payed with the company card. They told me they would email it to me. Still didn't get it. Apparently my request has been forwarded to the accounting team. I am still waiting. Other than the staffs unhelpful attitude, amazing food, amazing drinks, amazing house<3<3<3 Pls. educate your staff and tell them to loose the "Berliner Attitude". This is a Soho House and not a bureaucratic institution.

Elegant and very comfortable at the same time. Went to a music event followed by dinner. I had a pleasant evening. Watching Berlin skyline in the evening on the roof was the cherry on top. Loved the whole experience.

SOHO House Berlin is a magical place. This was my first SOHO House experience. Very stylish place where you need to be a member if you want to enjoy all of its benefits. Many artists and well-known creators (models, actors, influencer, entrepreneurs) are members of the SOHO Houses. Great place. If you want to build valuable connections and want to enjoy art, style and chic, you must visit the place. You can also buy most of their furniture, their coffee is great, the interior is wonderful. 5 star!

I can not recommend the Cowshed Spa. I use to come here years ago because of their great therapist. So last week, I Had a 280 € booking. I was there 15 minutes earlier. Girl 1 seated me on the table. 20 minutes later, I went to reception and did ask Girl 2 what happened to my treatment. Information was: it starts soon. Ok well…..thanks for letting me know. After another 10 minutes I went again and then Girl 3 said, oh, did my colleague not tell you the therapist is on the way. Well No, no one told me anything. At least, for this delay they could offer to go to the sauna or ask for a Tee or coffee. And not let me sit around stupidly for half an hour. It was not welcoming at all and I didn’t feel Treated like I know it from other spa facilities where you get embraced and welcomed. I waited again and then the therapist came. Massage was good thank you. Then I had a facial. It was very basic, for 130 €. Would not do it again there a much better places like Wheadon in Berlin. I am not coming here again. On check out she did not even want to print me the invoice/receipt that I did ask for. There was no good bye. Have a great day, hope to see you soon again or anything.. she said nothing and talked to some other client then. The reception staff is not welcoming and it is a bit soulless so to say. Atmosphere is a bit like a public pool by now, toilets and showers all had wet floors. No slippers had been given out, so you go barefoot from the cabin to the showers and toilets. I don’t think this is hygienic either.

Eh. I spent over 120€ on a facial today (facial was great, spa attendant very kind), but wasn’t allowed to have a drink or food at the lounge afterwards. After spending this kind of money for a basic facial, I find this extremely off putting. I’ve been to SoHo house with members many times, and was recently considering a membership myself. But this type of exclusiveness is frustrating and honestly just bad practice 🤷🏻‍♀️

Had such a beautiful day, our host Javad was super welcoming and made sure we had everything we needed. Great atmosphere. We had an incredible sushi lunch with a view over the city and the waitress looked after us all through the day even when we moved at different times.

We ordered breakfast. Then the waitress was not to be seen again. An hour later we asked another waitress. She said she would check on it and didn’t come back. The third waiter then reacted and told us that the order was never put through. Now we have ordered again and are waiting for 30 minutes for our food. It’s been 1: 40 hrs since we first placed our order.

I was a member for a couple of years and decided to cancel because of terrible service resulting in major embarrassments when bringing guests to dine. One example: I had an associate from Vienna come for brunch and we waited a hour for our order in a very empty dining room. While we were waiting, all of the service staff sat down at the big long table across from us with plates of food but it wasn’t our food, it was theirs! We watched our waiter eat and chat with his colleagues, which felt really awkward because just prior to his breakfast, we had asked multiple times about ours. It’s really nice that employees get to eat at work and at a nice long table but I’m not sure it’s the best policy to have that happen in the main dining room when guests are waiting for their food. It was a major embarrassment and it’s just not worth it to bring business guests to SoHo house Berlin. I can get bad service all over Berlin, so why would I pay to belong to a private club that operates at such an abysmal standard? Also, when I wrote to cancel my membership I got a one line response confirming my cancellation but there was no ask as to why, which seems like a missed opportunity for them to at least try to salvage a membership. I will say that the reception staff were always incredibly professional and attentive, it’s just too bad that doesn’t carry over to the dining.

Da wir nur dort waren um zu feiern, keine Bewertung der Zimmer. Location ist super, mit tollem Ausblick in Richtung Fernsehturm. Die ganze Einrichtung ist sehr schön gemacht und wirkt wertig. Die zentrale Lage ist optimal. Der Service funktionierte reibungslos, allerdings in Englisch.(soll wohl hipp sein)

Netter Memberclub mit bunt gemischten Publikum, dass einen netten Austausch bietet. Getränke sind Top. Komme immer gerne wieder und genieße auch die Aussicht vom Pool über die Dächer Berlins.

Pretty good Bar in terms of Style and Atmosphere. Lovely Spa. Lovely rooftop and service. What a special place. Audience seems quite annoying though: people in bathrobes at the breakfast-table living their peter pan to the full, entitled ladies that order takeaway-food for their entire pedigree and people in many genders loudly screaming across the room at my beautiful morning get me aggressive. Benedict was amazing though. The pool crowded with hipsters must have way more of a sperm count than anywhere else in Berlin. Rooms are really well equipped and leave you with the element of surprise. Location pretty good and close to tram. Lofts are a dream.

(Translated by Google) Arrogant staff, bad location, expensive and a lot of show ... (Original) Arrogantes Personal, schlechte Lage, teuer und ganz viel Show...

Zu eng, zu viele Leute, sehr laut, unpraktische/wenig funktionale Meetingräume, lange Wartezeit im Restaurant. Architektur und Design sehr geschmackvoll. Irgendwie unentschlossen zwischen britischem Club und Berliner Schnauze.

I'm so glad I visited Soho House Berlin! Everything was up to standard, and the Tiny Room was a good size. Great service in the restaurants - tried all three. Mexican pop-up on the 8th floor was brilliant (ask for Lucas - a great host). Oh, and ask for Anya for a great massage and make sure you book some personal training with the legend that is Roman. The swimming pool, in a snowy sunset, was magical.

One of the better Houses in terms of facilities. Spa and gym facilities are top notch, and the club has a great atmosphere — very busy and vibrant. Good central location too. Service in the club area needs attention (long waits, drinks arriving long after food).

Really stylish place with nice coffee shop downstairs. Part of the coffee area is a shop with amazing design pieces - if you can’t afford them it’s at least a treat for your eyes. It’s also nice area to work on your laptop. They have delicious smoothies too!

Poor service we had to wait more than 45 min only for drinks. Unprofessional staff , one said we don't serve breakfast after 11 ( it was before 11) the other waiter took breakfast orders. I was in 7th floor. If they hire more people they might manage serving guests faster and nicer.

Beautiful place with very healthy working atmosphere, interesting events, nice food and a space to be yourself.

The woman working front of house was incredibly rude!

We were upgraded on our hotel room upon arrival which was great. Beautiful room, good hotel service.

A truly fun experience in the heart of Berlin. Staff is entertaining and fun, views are very cool, food and drinks also good! Don't forget to take with you speedos or bikini to enjoy the rooftop pool!:-)

(Translated by Google) Very well equipped club. On the ground floor there is a "freely accessible" restaurant and a café area with seating for reading, networking and there are also a few small things to buy. There is also a gym and a spa area for members and guests. You can take very good drinks on the upper floors at the bar or in the restaurant or enjoy lunch or dinner. On the rooftop there is a heated pool and sunbathing areas ☀️? (Original) Sehr gut ausgestatteter Club. Im Erdgeschoss gibt es ein „frei zugängliches“ Restaurant sowie einen Café Bereich mit Sitzmöglichkeiten zum lesen, networken und es gibt auch ein paar Kleinigkeiten zu kaufen. Außerdem ist für Member und Gäste ein Fitnessstudio und ein Spa Bereich vorhanden. Man kann in den oberen Geschossen an der Bar oder im Restaurant sehr gute Drinks nehmen oder sich den Lunch oder Dinner schmecken lassen. Auf dem rooftop gibt es einen beheizten Pool und Liegeflächen ☀️?

Pretty bad service and service mindedness amongst waiters for being a club you pay $150 a month for is my 6 year experience. Receptionists, gym and Spa personal are usually great. But the organization could really up their game with keeping gym and sauna bathrooms functional, clean and fixed. Great venue Worst part everyone is using phones in the naked sauna because guest don't get information about not using phones when they check into the spa.

Concentration of decadence and superficiality. Ridiculous place.

I had a really bad experience with the maternity treatment. The scrub was so intense that I was in pain for at least 2 days. I had small wounds all over my body which I have scars from at the moment (the treatment was 3 weeks ago). But the worst part was actually how they handled the situation. Instead of apologizing and making any efforts on their own to make the situation any better they offered me a dry manicure for free. Still the masseuse was really nice but all in all a really painful and disappointing experience.

Swanky hotel with an exciting and diverse clientele. The members club is a great place to enjoy drinks or a bite with friends, and the rooftop pool area is great

(Translated by Google) Cool bar, British-style restrooms, interesting guests. Food ok, I had a vegetarian dish with cauliflower, which unfortunately was almost raw. Cocktails delicious, a bit expensive (€ 12) Unfortunately, completely incompetent, unfriendly, untrained staff at the reception. I was there as a guest of a friend who had given my name. To be allowed to start up after 20 minutes of unsuccessful negotiation, she had to shut down and pick me up personally, despite specifying the room number etc. Unfortunately no recommendation. Unfortunately I have to reduce the rating to one star because my credit card was charged twice and I only by accident. (Original) Coole Bar, British-Style Restrooms, interessante Gäste. Essen ok, ich hatte ein vegetarisches Gericht mit Blumenkohl, der leider fast noch roh war. Cocktails lecker, etwas hochpreisig (12€) Leider vollkommen inkompetentes, unfreundliches, unausgebildetes Personal im Empfang. Ich war als Gast einer Bekannten da, die extra meinen Namen hinterlegt hatte. Nach 20 Minuten erfolgloser Verhandlung hochfahren zu dürfen, musste sie herunterfahren und mich persönlich abholen, trotz Zimmernummernangabe etc. Leider keine Empfehlung. Leider muss ich die Bewertung auf einen Stern reduzieren weil meine Kreditkarte zweimal belastet wurde und ich das nur durch Zufall.

After our stay, when we were at the airport and checked into our flight, we realised that we'd left lots of important documents and money in the safe of our room! So this is a special thanks for the reception team's amazing quick actions to arrange a reliable cab driver to bring all the stuff from the safe to us at the airport. The cab driver arrived faster than expected, and with a mad dash to the gate, we made it on the flight. Eveyone we spoke to while we were stressing was calm, patient, polite, and professional! Aside from that, we had a great stay for 4 days and the service was amazing, as was the room - the ultimate of comfort and luxury, with all the little details and our own personal steam room! The gym was great, the drinks area by the pool was gorgeous, and we chose to eat breakfast at the club room as it's comfortable with all sorts of yummy options. Staff in every area were friendly and polite - so 5 stars all around!

Was there for the halloween party. Was not happy about the service. Music and people were nice. Bar was really chaotic had to wait each time minimum 30 mins for a drink. There were way less people at the bar then the people attending the event.

Concept store - you will find some classic fashion pieces but mostly latest collection (the raw, balenciaga, OAMC, bottega veneta, etc) as well as some home decore. There is a restaurant and a hotel as well. The shop is nice and staff is cool and helpful. Definitely worth checking it out once in Berlin.

Staff stole cash from my bags. The manager won’t do anything because money was not in my safe. So their staff are ok to go through your bags?! Shoddy service compared to other sohos and thief staff….managers need to be ashamed of themselves

Went for dinner and had the duck! Lovely rooftop with an insane view. And the staff is super nice. Would love to come back!

Gorgeous space and just absolutely delicious food. The pool area on the rooftop is my favourite. One thing of note tho was that the music in the bar area was so loud it was impossible to have a conversation. Seems counterproductive when Soho House is meant to be about socialising and networking.

I’m a member, I love it although this time, we had this kind of waiter that seems To hate his job or feels that he is doing us a favor instead of a service, rude and awkward treatment. Attitude needs to be watched out.

Top location, I love especially the roof top terrace in summer with marvelous surround view over Berlin. The service is compared to other Soho Houses, e.g. Istanbul or Barcelona in Berlin weak and should be improved.

(Translated by Google) I visited a long time ago ㅠ The atmosphere is good and the price is expensive (Original) 넘 오래전에 방문했어서 ㅠ 맛있음 분위기도 좋고 ㅎㄹ 가격은 비싼편~

Super friendly staff and great atmosphere

A nice crowd, friendly staff and good vibes & ambience offered. I don't think the food is top notch but understand people go there for vibes and ambience

One of the largest and liveliest Soho House’s I’ve been to. Definitely one of my better experiences!

Absolutely cool place in Berlin for swimming on the rooftop, having delicious breakfast, and a good cup of coffee. Great as a place to work if you are a soho member and visit Berlin for few days.

What a hotel! Excellent service, beautiful building - and the decoration follows the cool and interesting style which is typical for Soho House.

Just amazing! Loved the room, the restaurant, the pool (amazing drinks/staff) and the Berlin view during the night! Loved all experience!

Service is slow but the staff are so cool and friendly! Best spa and sauna of all the houses I’ve been to! Rooftop is large and has a decent pool and food is ok for soho house standards

Nestled in the vibrant Mitte neighborhood, this establishment effortlessly combines luxury, creativity, and a sense of community that sets it apart from other hotels in the city. My room at Soho House Berlin was nothing short of exquisite. One of the highlights of my stay was the array of amenities and facilities that Soho House Berlin offers its guests. The rooftop pool and terrace offered breathtaking views of the city, making it an ideal spot to relax and unwind. The fully equipped gym and spa provided a haven for wellness enthusiasts, ensuring that all guests can maintain their fitness routine or indulge in some rejuvenation.

It's impossible to eat anywhere in Soho House Berlin. The food has become terrible. Cecconi's food is average quality and overpriced. On the 7th floor it is no longer possible to eat at all. Today I had a meeting on the ground floor and it's the worst carrot cake I've ever had. What's wrong? #sohohouseberlin #terrebelfood

Great hotel, great communal areas, perfect location to go East or West. The room was spacious and had all the amenities you could need.

Super beautiful roof top!!! I recommend u get yourself invited and go up there for a drink??

The Rosa Caleta takeover in the restaurant (8th floor) is fantastic. Great food. Nice terrace. Great people and beautiful rooms.

(Translated by Google) as always great service, good drinks and a wonderful view from the roof terrace (Original) wie immer toller Service, gute Getränke und eine wundervolle Aussicht von der Dachterrasse

Just thought I'd throw in my two cents about Soho Berlin. I've going here as a guest since 2011 and then became a member in 2013. In general, I really do like it, but there is a side that's kind of a love/hate relationship. One issue is simply that Berlin has evolved into a different city over the last 6/7 years and Soho House along with it. Their initial motivation to entice creatives rather than wealthy members was very special about this house, especially because the creative culture in Berlin used to be so amazing. It's just not the case anymore and this house now is becoming ubiquitous with New York and London. This is also not the place where international celebs can come and chill and not be bothered anymore. I remember when George Clooney and Matt Damon were left alone in the restaurant - I can't see that happening today. The service and food quality is the same as it's ever been - variable. It's really hit or miss. The seating is rather uncomfortable to eat - the best option is in the kitchen area against the windows, the big wooden table in the back on the 7th floor, or outside on the roof. The service is also variable - it's weird - they give a lot of attention at the beginning, then forget to bring menus or take the order, but then the food comes rather quickly. Then it takes forever to get their attention to ask for the check, then they forget to come back to take the cash or come with the card machine. It's also weird that they just haven't been able to work out the kinks with the food and service quality after all this time. So... why 4 stars ( I was tempted to give three)? Well, it's actually a beautiful place - the lobby, restaurant and roof are great just to hang out and have some drinks. The events can also be a lot of fun and the screening room is great. There is just something here to really enjoy, as long as you go in with a patient attitude, knowing that it's likely something will go wrong with the service - and it did during our breakfast.

(Translated by Google) Classic (Original) Klassik

Lousy service

(Translated by Google) Great place to chat with friends, and enjoy the visit. (Original) Ótimo lugar pra bater um papo com amigos, e apreciar a visita.

Probably "a place to be"

Great

Friendly and professional as always. Great rooftop bar too.

Great rooms! The beds are so big I never even have to see my wife again! The breakfast is really good. Also try the Moscow Mule on the rooftop.

Wonderful experience! I thoroughly enjoyed myself.

Nice atmosphere and great private cinema in the basement

Old-world charm with new world service!

It's not possible to beat this place, so tasteful, such an international crowd and the roof top pool and terrace is one of Berlins coolest places

I had lunch at the club on the 7th floor. Place is cool, service is great, but food is way overpriced!!! 11 euros for plain standard avocados 1 toast. Crazy

Beautiful location good food but quite expensive

good location for events and business meets - despite being a bit on the pricey side, and less-than-perfect waiting staff

(Translated by Google) Beautiful. The people, the place and the food. An environment that gives pleasure to enjoy. Upstairs has a rooftop with an incredible view of the center of Berlin. (Original) Hermoso. La gente, el lugar y la comida. Un ambiente que da gusto disfrutar. Arriba tiene un rooftop con una vista increíble al centro de Berlín.

Such lovely, spacious and comfortable rooms. I’ve never slept as good as I did here. The bed was huge and so soft, I still think about it when I can’s sleep.

the spa is wonderful!

(Translated by Google) Was invited by a club member, very good food, great atmosphere and great staff, I will be happy to invite you again;) (Original) Wurde von einem Clubmitglied eingeladen, sehr gutes Essen, tolles Ambiente und tolles Personal, werde mich gerne wieder einladen lassen ;)

(Translated by Google) Great ambience! (Original) Tolle Ambiente!

(Translated by Google) It is spectacular. It is a private club, you can only enter as a member or as a guest. however on the entrance floor there is a restaurant for all the public very good. Cecconis (Original) Es espectacular. Es club privado, solo se puede ingresar como miembro o siendo invitado. sin embargo en el piso de la entrada está un restaurante para todo el público muy bueno. Cecconis

ONLY CLUB MEMBERS

(Translated by Google) Berlin is well on foot, we walk and, a bit tired a terrace, works wonders, 15 KLM walk a day (Original) Berlijn is te voet goed toelopen, wij lopen en, beetje moe een terras, doet wonderen, lopen 15 KLM per dag

You have to be a member, or a guest of a member, of Soho House to enjoy their facilities. The membership is not cheap but if you can afford it then it is a smart place to meet media types. I am not a member but I know someone who is. It is very convenient if you are near or in the south side of Prenzlauer Berg. They do a nice breakfast and on the roof there is a pool, more of a big plunge bath but very nice. If you are clubable it could be the place for you.

(Translated by Google) I am not a member, but a "follower". Every now and then I am taken to this place of worship with a creative habit. People look really creative, you can't tell if that's the case. But it doesn't matter, everything fits together: people, ambience, behavior. And that's very nice. On the surface. And that's what lunch looks like - very nice. And: it is simply delicious. Really delicious. Everything I've eaten there was delicious. So, for example, if you want to eat very well for lunch in a very nice environment with very nice people - then here! If you are not a member, please get a "tracking opportunity." (Original) Ich bin kein Mitglied, aber "Mitläufer". Ab und zu werde ich zu dieser Kultstätte kreativen Habitus mitgenommen. Die Menschen sehen wirklich sehr kreativ aus, ob das so ist, kann man nicht erkennen. Aber egal, alles passt zusammen: Menschen, Ambiente, Verhalten. Und das ist sehr schön. Oberflächlich betrachtet. Und so sieht auch der Lunch aus – sehr schön. Und: Er ist einfach lecker. Wirklich sehr lecker. Alles, was ich bisher dort gegessen habe, war sehr lecker. Also, wer beispielsweise zum Lunch in einer sehr schönen Umgebung mit sehr schönen Menschen sehr gut essen will – dann hier! Wer kein Mitglied ist, besorgt sich bitte eine "Mitlauf-Gelegengenheit."

Free wifi, poshy coffee, lots of working spaces. Especially comfy in winter time

Amazing place, amazing charming staff! Nice cozy bar, just a bit expensive for Berlin but the atmosphere is nice!!!

(Translated by Google) Best hotel in Berlin! (Original) Best Hotel in Berlin !

Very cosy and vintage look hotel I would say. Very friendly staff. It is situated in heart of Berlin. Short walking distance from Alexanderplatz. It carries history as well.

(Translated by Google) Perfect location- unfortunately in the wrong part of the city :) (Original) Perfekte Location- leider im falschen Teil der Stadt :)

Top

(Translated by Google) Fantastic terrace and delicious food ?? (Original) Traumhafte Terrasse und Leckeres Essen ??

(Translated by Google) Stylish ambience and good food, all very pleasant. (Original) Stilvolles Ambiente und gutes Essen, alles sehr angenehm.

I wanted to have dinner at the restaurant, but the staff didn’t know what customer focus is and rudely forbade us from taking photos in the lobby with flash, given that there were no other people in the background. it made me want to switch to another establishment

Wow the food is terrible upstairs ! They should really improve the quality it’s not up to the standards of the rest of the houses. I have tried it several times and not good! Cecconis is a great option though highly recommend !