2/5 P. W. G. 1 year ago on Google
As
an
ambassador
Marriott
member,
with
having
enjoyable
stays
at
RC
properties
worldwide,
I
didn’t
expect
to
witness
such
low
level
of
service
and
quality
at
a
Ritz
Carlton
hotel.
The
Marriott
website
and
app
showed
4
types
of
suites
available
during
our
stay
at
the
RC
Berlin,
yet
we
didn’t
receive
any
upgrade
-
not
even
to
a
better
room.
The
hotel
doesn’t
care
much
about
the
loyalty
the
guests.
The
reception
tried
to
sell
us
a
suite
instead
of
upgrading
us,
as
it
was
vacant
either
way.
Not
even
a
higher
room
category
was
provided,
despite
10
types
or
rooms/suite
in
total
being
available.
The
person
at
the
reception
had
an
unkempt
appearance,
too.
The
bathroom
in
our
room
had
fungus
between
the
tiles
in
the
shower
room
and
the
shower
head
didn’t
work,
at
all.
The
room
seemed
quite
outworn
and
in
need
of
an
urgent
renovation
with
an
objectionable
odor.
No
streaming
functionality
on
the
TV
with
our
mobile
devices.
We
got
confirmed
the
late
check
out
set
for
4
pm
and
we
activated
the
do
not
disturb
button,
yet
the
housekeeping
knocked
twice
on
the
door
and
one
entered
our
room
between
1
and
4
pm
on
the
day
of
departure.
This
is
unacceptable.
Even
though
the
breakfast
seems
alright,
also
with
vegan
options
being
provided,
the
service
isn’t
able
to
provide
basics
orders.
In
the
first
morning,
they
forgot
our
avocado
toast
order.
After
letting
the
staff
recheck
on
them,
…
well
30
mins.
later
nothing
still
happened.
We
gave
up
on
them,
as
the
breakfast
service
was
over
by
then.
In
the
second
morning,
we
ordered
coffee
for
the
second
time,
which
also
didn’t
show
up
ultimately
-
after
20
minutes
of
waiting.
A
neighboring
table
had
to
literally
point
out
to
the
waitress
to
“get
released
from
the
dirty
crockery
and
plates”
remaining
not
cleared,
as
no
one
came
to
take
them
away.
The
welcome
reception
at
the
breakfast
restaurant
was
the
best
best.
A
lovely
and
very
nice,
warm-hearted
lady
of
color
-
who
simply
outdoes
everyone
else
-
she
is
such
a
hard
working
and
caring
person.
Brilliant
and
flawless
performance
by
her.
She
is
the
reason
it’s
2
stars
not
1
star.
We
felt
bad
for
her
that
she
works
with
so
many
unmotivated
and
reckless
persons,
who
apparently
do
not
care
about
their
quality
of
work
and
standard
of
services
provided
to
the
guests.
As
for
us
-
we
will
never
stay
there
again.
It
was
our
third
and
herewith
the
last
stay
at
the
Ritz
Carlton
Berlin.
You
cannot
provide
such
a
poor
experience
whilst
charging
averagely
€450
per
night.
There
are
way
better
hotels
in
Berlin,
that
still
deliver
the
5*
experience
flawlessly.
And
there
was
also
a
fire
alarm
at
5
am
in
the
Saturday
morning…of
course,
as
it
seemed
without
a
proper
reason
afterwards.
3 people found this review helpful 👍