1/5 Annie L. 2 months ago on Google New
We
have
stayed
several
times
over
the
years.
I
saw
a
decline
in
2022
but
this
year
was
dreadful.
I
don’t
know
how
you’re
hiring
your
staff
now
but
I
couldn’t
tell
who
was
staff
and
who
was
a
customer.
They
were
just
milling
about,
outside
chatting,
in
no
way
obvious
who
they
were
unless
they
were
at
a
desk
checking
someone
in.
Previously
they’d
store
our
bags
prior
to
check
in
in
a
locked
room
with
a
ticket.
No
more.
They
are
just
shoved
behind
the
old
reception
desk
and
left
unattended
and
in
full
public
view.
When
we
came
to
claim
them
we
were
just
asked
to
point
to
which
one
was
ours,
we
could
have
taken
any
bags!
We
were
not
greeted
with
any
sort
of
welcome.
Everything
seemed
an
inconvenience.
We
were
told
our
room
was
ready…it
wasn’t.
I
had
to
go
back
down
7
flights
of
stairs
(quicker
than
waiting
for
the
1
lift)
to
let
them
know.
They
said
it
would
be
done
asap.
It
took
hours.
We
were
exhausted
after
travelling
through
the
night
and
my
daughter
had
no
bed
to
sleep
on.
After
the
5
hour
wait
I
had
to
ask
for
extra
pillows.
I
was
told
I
could
only
have
two
and
she
absolutely
refused
to
give
me
three.
She
said
she’d
get
them
(under
duress),
she
didn’t,
I
had
to
go
downstairs
again
and
get
them.
I
was
told
I
could
have
as
many
as
I
liked.
We
went
to
shower
-
our
shower
hose
wasn’t
even
attached
to
the
shower.
We
turned
the
lamp
on
and
smoke
started
billowing
out
of
the
top!
I
asked
to
move
rooms
and
was
moved
from
a
city
view
(which
I
requested,
booked
and
paid
for)
to
a
room
overlooking
a
busy
car
park,
which
local
casino
employees
were
using
to
set
off
fireworks.
The
sheets
weren’t
changed
once
in
6
nights.
The
bathroom
wasn’t
topped
up
once.
The
kitchen
wasn’t
cleaned
or
topped
up
once.
Occasionally
our
bed
was
as
made.
The
one
working
lift
(the
second
lift
broke
on
our
last
visit
in
July
2022
and
was
still
out
of
order)
broke
on
NYE
meaning
everyone
had
to
use
the
stairs.
I
had
seen
various
older
guests
and
parents
with
pushchairs
and
pull
along
luggage
trucks
so
goodness
knows
how
they
managed.
They
didn’t
even
put
an
out
of
order
sign
on
the
door.
We
just
all
stood
and
waited
until
one
of
the
people
working
there
stuck
her
head
around
the
wall
and
said
we’d
need
to
take
the
stairs.
On
the
6
other
visits
prior
to
this
we
were
greeted
by
friendly,
helpful
staff
who
were
always
a
pleasure
to
deal
with.
The
rooms
were
lovely
and
clean,
our
beds
were
changed
daily,
kitchen
and
bathroom
cleaned
and
restocked.
It’s
so
sad
to
see
such
a
wonderful
hotel
decline
so
rapidly.
As
an
Accor
member
and
pay
on
average
over
£100
a
night
we
no
longer
feel
we
are
getting
what
we
pay
for.
This
used
to
be
a
top
quality
hotel
and
is
now
akin
to
a
hostel.
Unfortunately
on
our
next
visit
we
will
be
looking
elsewhere.