Sauna doesn’t work. Hotel wants to charge 4,5 euros for one bottle of water that is placed in the room. Piano located in the lobby is nail pierced so that no one can play it. During the three-day stay, the hotel restaurant was closed. Not worth the money. Cheers 🥲

Das einzige, was in unserem Zimmer sauber war, waren leider Handtücher und Bettwäsche. Die ältere Dame an der Rezeption war auch sehr unfreundlich, als sie gefragt würde wo stehen Einwegbecher. Sie verkaufen da Kaffee zum Mitnehmen zu einem Preis von 4 und 5 € und haben keine Einwegbecher zum Mitnehmen, und dazu noch böse Antwort. Es tut mir leid aber Sie müssen noch viel über Freundlichkeit und Sauberkeit lernen und man sollte nicht vergessen, dass der Ton Musik macht.

Clean room and nice hotel. The only problem was that there was no room service or even the restaurant was not open during the day, so it was very hard to find food with a small baby. The swimming pool was also quite old, so it's good that it's being renovated

It's true that it's been a long time since I've stayed in a hotel in Germany so perhaps this is the standard today but the service in this hotel was the most rude I have ever experienced in my life. The cleaning ladies helped the hotel to get at least a 1 star. Being shouted at after dinner that we had to leave the dinner room by a lady who obviously was in a bad mood. We were just sitting there, having a nice talk, minding our own business so no reason for this unfriendly behaviour. The day before an employee at the reception with absolutely no interest to help out and to do a small extra step (we asked for a phone number from his colleague with whom he asked us to arrange some things related to the food). The bar personnel was half/half. One of the bartenders was professional and friendly, the other one forgot his head somewhere at mars and was walking past us 3 times without asking if he could help us. We had time so did not want to wake him up from his sleepwalking :-). The food was not bad but please, please, find yourself another place than this one. There must be other places with a much better value and where the management is the role model for good customer care. I do not mind that things go wrong or something is not perfect but this left a very sour feeling. Edit: based on reaction from the hotel I contacted the manager.

be careful in this hotel. We had a large sum of money stolen from the hotel safe. The hotel refused to call the police, we called ourselves. The hotel did not return the money…

Wir sind sehr gut und höflich empfangen worden, alles verlief reibungslos. Das Zimmer ist gut. Auch wenn es zur Straße liegt, ist es bei geschlossenen Fenstern sehr ruhig. Die Betten fein stramm, nicht durchgelegen. Na ja, so ein kleiner Kühlschrank wäre ja schon gut 👍. Frühstück auch ok . Nix zu meckern 😀. Parkplatz perfekt, in der Tiefgarage geparkt, mit dem Aufzug in unsere Ebene. Was will ich mehr ?

Über meinen Arbeitgeber wurde für eine zweitägige Tagung dieses Hotel gebucht. Sauberes Zimmer und Bad. Gute Organisation und freundliches Personal an der Rezeption. Das Essen schmeckte und reichlich vorhanden.

The hotel is close to Rohrdamm underground station and the room we had was like every Holiday Inn I stayed at. What was the biggest surprise was the food at the restaurant. It was delicious. The staff at the bar and restaurant was adorable. The chef came out and asked us how his appetizer was and as we praised him for it he went back to the kitchen and we heard a cheerful “Yoohoo”. You really could see that he is a gem and loves his job. Needless to say, the food was great. The staff at the reception has a good sense of Berlin humor.

Honestly, this hotel is a mixed bag. On one end, the staff are super friendly and helpful, and the breakfast is okay. But the general cleanliness and tidiness of the rooms could be better, not to mention they're a little dated, and don't have a lot of amenities. For example, bring your own adapter if you have a non-European wall plug. There is no place to hang the hand towel, there is no proper drainage so after a shower the bathroom floor drowns, and neither the tissue box nor the handsoap got refilled. Of course you can request these things, if housecleaning hasn't left yet, but fortunately the hotel's location isn't bad and there is a small supermarket right next door so you can buy whatever you need. I mainly stayed here because of a business trip with Siemens Energy whose right next door. But cannot recommend it for most other people.

I liked the hotel because it was really well maintained and the staff were professional and really helpful. The location is good, really close to a U-bahn station and has many options of shops and restaurants around. I liked the breakfast at the hotel and the rooms were clean and well tidy. Having a coffee machine and little snacks for sale at the reception was also a great choice as it makes it easy to get midnight snack or something to drink. Only downside or issue I had was not being able to reserve a single big sized bed and had to manage two separate beds. I'lI recommend this hotel to anyone looking to lodge anywhere around Spandau.

The hotel is ok. But it is far away from the center and in my opinion needs some renovating already. Also the towels seem old.

Rooms in bad condition, rude and unpleasant staff, with bad attitude. On breakfast everything on warm food tastes like bacon and fish, ie scrambled egs, potato rostis. Sauna is not open every/pool is not open daily, its quite random actually when its open. The bathroom is breaking on hands, bath tub looks yellow from dirt. After all looks like not a single thing has been repaired ever. Not suitable for workers. Not suitable for nice holiday.

The hotel improved a lot since my Last visit. Good rooms, clean and safe. Breakfast is really good

It's Just OK I wouldn't stay for a holiday, rooms are old & a bit tired. Wifi is appalling & very slow with a very outdated log in process. I stayed for work so suited a purpose Restaurant food was decent, breakfast as also good. Check in was slow and fairly Inefficient AC was not very effective despite leaving it on 24/7. Near a metro station which is always a bonus, gave an extra star for this in location If your working at Siemens its right next door.

The room wasn't very good. The bathroom sink was clogged and almost unusable. The pillows on my side of the bed were both soft and very flat. But we're only staying one night. The staff are very friendly and helpful. The breakfast is very varied and delicious. I liked the pancake station and the variety of hot options. Coffee is good too, there's lactose free milk next to the filter coffee, which tastes better than the machine coffee. The pool and sauna were great. They're the reason we chose this hotel and they didn't disappoint!

Our stay was fantastic and the staff was very accommodating with our dog, extending our stay, and late checkout request. The breakfast was simple but tasty, the pool was refreshing, and the room was very nice. It's a quick walk to the U Bahn and there is free street parking nearby

Good breakfast and excellent reception. However, this hotel has serious gaps in area if security. That is the place where you don’t feel safe for your belongings when you leave your room. Even if you left belongings in a room’s safe. Cleaning service is a kind if strange: one room is always cleaned by 3 people at the same time, whereas … one of 3 is always standing out of the room, in a corridor and looking asides. There had been 2 cases of theft during a month of my stay: one time from safe, another time from a suitcase. Both cases when people were out of a room. Nothing was compensated. Noone was found guilty. I doubt I will ever stay again in this hotel.

All fine, they changed the sheets and cleaned the room everyday. There is a small swimming pool as well. The bar and restaurant areas are super nice. It is far away from the city centre.

Nice,clean,good parking, excellent breakfast...

I just had the worst experience at this place. Unbelievably rude waiter at the restaurant. I told him to charge my dinner to my room and he charged the entire table’s dinner. I told him that it wasn’t right and that I just wanted to charge my meal. He then started to shout at me saying if I was kidding and if I was testing him because I was going to get him in trouble. And then he told me to sit down at my table. When his boss came I told her what happened and she didn’t even apologise. I hope they fire this guy.

Very Bad Service at the reception and house keeping. Breakfast is great though. I wouldn’t stay here unless I have to.

We loved our stay at this hotel from South Africa. It was safe, clean and everything was in order. The food was very delicious at the restaurant too. The staff was very friendly. My German is not very good yet, but the staff was very accommodating. We will be visiting again next time. Thank you for a lovely stay

Old but not well maintained. The bathroom is very disgusting. Mouldy grout & sanitary wares are not in a good condition. +1 for the good breakfast. Overrated hotel

Well, the rooms are not that clean, seem old and require renovation, The room had no soap, shampoo or anything at all. It's a hotel I won't visit again, The reception is quite slow and you rarely find staff there.

Location looks a bit shady at night. We booked another hotel but they were overbook. According to German law they have to provide you with another hotel. That's how we ended up at Holiday Inn. All the standard rooms were booked so we got an upgrade. Room was big and fine, bathroom decent. Front desk was nice, nothing to complain. Overal stay was not more than 12 hours, we couldn't use the pool.

I enjoyed my stay at this hotel. We only stayed one night, and it was pretty cheap for a double room, with a bathtub. We did not eat the breakfast though. Not far away from the airport. But quite far away from centrum i think...

Holiday Inn Berlin West is located about 40 minutes with taxi or 80 minutes from the airport, BER. Whilst there is local buses outside the hotel, it is a 10 minute walk to the metro station which will take you the centre of town in about half an hour. The hotel has a small heated pool at the lower level, however it's an exaggeration to call the gym room for a fitness centre when all you provide are a broken treadmill, an old bike and a multiexcerise machine that has seen better days. My advice is to bring running shoes instead of trying the gym! The rooms are a nice size but are dated and should be updated to match the rates of the hotel. A word of warning, the aircon makes a lot of noise and very little cold air. The restaurant and bar are nice and if you want something else there are a few restaurants around and a small minimarket.

After reading the 1 🌟, I knew our bad experience was not the only case, it happens all the time. We booked a room at booking. But the frontline lady told us there was no room left. What did they do then? They just let us cancel it by ourselves, which would charge us 80% of fee. The lady worked a very long time in that day, so that she was unhappy, we could understand. But we didn’t deserve that. The service could be better. Even if they couldn’t give us a satisfied solution, their attitude could be more gentle, there was no need to treat the customers so rude. They could cancel the booking for us or gave us another room (after ca. 30 minutes they did), but they refused in the beginning. As customers, what should we do then? Pay 80% of the price and go to find another hotel at 23? I believe there must be a better solution. Last day, we booked breakfast for our guests, she was there again, and said that our list was wrong, but the list was from their hotel. Our local driver came, she smiled and talk to him, but treated us so unfriendly. Before that happened, I didn’t believe she meant it, but I was wrong.