1/5 Toni G. 3 years ago on Google
(Translated
by
Google)
Today
I
had
the
worst
customer
service
in
my
two
years
in
Germany.
I
wanted
to
ask
for
explanations
to
end
my
contract
and
the
only
thing
they
offer
is
to
make
all
monthly
payments
until
the
end
of
the
contract.
Despite
the
COVID
situation,
they
only
talk
about
the
contract
and
not
about
personal
issues.
We
have
not
been
able
to
use
the
facilities
for
months
and
they
offer
a
gift
certificate
for
friends
or
acquaintances.
Or
a
VIP
pass.
And
we
continue
to
pay
for
their
facilities,
water,
rent
and
electricity
with
the
monthly
fee.
I
suggested
an
alternative
maintenance
fee
as
a
solution
and
nothing.
Pay,
pay
and
pay.
So
is
this
country
in
general,
please
read
your
treaties.
At
the
time
they
speak
to
you
in
English
in
a
friendly
manner
and
quickly
explain
the
terms.
Nobody
speaks
English
at
the
head
office
to
terminate
a
contract.
How
curious.
The
gym
is
not
what
it
seems.
Lots
of
luxury
in
appearance,
but
the
showers
often
break
down
and
only
have
4.
The
sauna
is
inconvenient.
With
its
great
offers
everyone
fits
and
there
is
no
corner
to
train.
Just
machines
and
more
machines.
Very
sorry
and
deceived.
Believe
me,
I
read
the
same
thing
2
years
ago
and
ignored
it.
Find
out
in
good
time.
I
go
straight
to
the
consumer
office
to
see
what
solution
I
have.
There
should
be
0
stars,
but
there
is
no
way.
Good
luck
to
the
rest
of
the
customers
who
are
in
my
situation.
**************************************************
*********************************
Today
I
have
had
the
worst
customer
service
in
my
two
years
in
Germany.
I
wanted
to
ask
for
explanations
to
end
my
contract
and
the
only
thing
they
offer
is
to
pay
all
the
monthly
payments
until
the
end
of
the
contract.
Despite
the
COVID
situation,
they
only
talk
about
the
contract
and
not
about
personal
problems.
We
have
not
been
able
to
use
the
facilities
for
months
and
as
a
gift
they
offer
a
voucher
for
friends
or
acquaintances.
Or
a
VIP
pass.
And
we
continue
to
pay
for
their
facilities,
water,
rent
and
electricity
with
the
monthly
fee.
I
have
proposed
an
alternative
maintenance
fee
as
a
solution,
and
nothing.
Pay,
pay
and
pay.
This
is
how
this
country
is
generally,
please
read
your
contracts.
At
the
time,
they
kindly
speak
to
you
in
English
and
quickly
explain
the
conditions.
To
cancel
a
contract,
no
one
speaks
English
at
the
headquarters.
How
curious.
The
gym
is
not
what
it
seems.
Much
luxury
in
appearance,
but
the
showers
break
down
frequently
and
only
have
4.
The
sauna
impractical.
With
its
super
offers
everyone
fits,
and
there
is
no
corner
to
train.
Only
machines
and
more
machines.
Very
sorry
and
deceived.
Believe
me,
I
read
the
same
thing
2
years
ago
and
I
ignored
it.
Inform
yourselves
well
before.
I
go
directly
to
the
consumer
office
to
see
what
solution
I
have.
It
should
give
0
stars
but
there
is
no
possibility.
Good
luck
to
the
rest
of
the
clients
who
are
in
my
situation.
(Original)
Heute
hatte
ich
den
schlechtesten
Kundenservice
in
meinen
zwei
Jahren
in
Deutschland.
Ich
wollte
um
Erklärungen
bitten,
um
meinen
Vertrag
zu
beenden,
und
das
einzige,
was
sie
anbieten,
ist,
alle
monatlichen
Zahlungen
bis
zum
Ende
des
Vertrags
zu
bezahlen.
Trotz
der
COVID-Situation
sprechen
sie
nur
über
den
Vertrag
und
nicht
über
persönliche
Probleme.
Wir
sind
seit
Monaten
nicht
in
der
Lage,
die
Einrichtungen
zu
nutzen,
und
als
Geschenk
bieten
sie
einen
Gutschein
für
Freunde
oder
Bekannte.
Oder
ein
VIP-Pass.
Und
wir
zahlen
weiterhin
für
ihre
Einrichtungen,
Wasser,
Miete
und
Strom
mit
der
monatlichen
Gebühr.
Ich
habe
eine
alternative
Wartungsgebühr
als
Lösung
vorgeschlagen
und
nichts.
Zahlen,
bezahlen
und
bezahlen.
So
ist
dieses
Land
im
Allgemeinen,
bitte
lesen
Sie
Ihre
Verträge.
Zu
der
Zeit
sprechen
sie
freundlich
mit
Ihnen
auf
Englisch
und
erklären
schnell
die
Bedingungen.
Um
einen
Vertrag
zu
kündigen,
spricht
niemand
in
der
Zentrale
Englisch.
Wie
neugierig.
Das
Fitnessstudio
ist
nicht
so,
wie
es
scheint.
Viel
Luxus
im
Aussehen,
aber
die
Duschen
brechen
häufig
zusammen
und
haben
nur
4.
Die
Sauna
ist
unpraktisch.
Mit
seinen
super
Angeboten
passt
jeder
und
es
gibt
keine
Ecke
zum
Trainieren.
Nur
Maschinen
und
mehr
Maschinen.
Sehr
leid
und
getäuscht.
Glauben
Sie
mir,
ich
habe
vor
2
Jahren
dasselbe
gelesen
und
es
ignoriert.
Informieren
Sie
sich
rechtzeitig.
Ich
gehe
direkt
zum
Verbraucherbüro,
um
zu
sehen,
welche
Lösung
ich
habe.
Es
sollte
0
Sterne
geben,
aber
es
gibt
keine
Möglichkeit.
Viel
Glück
für
den
Rest
der
Kunden,
die
sich
in
meiner
Situation
befinden.
***********************************************************************************
Today
I
have
had
the
worst
customer
service
in
my
two
years
in
Germany.
I
wanted
to
ask
for
explanations
to
end
my
contract
and
the
only
thing
they
offer
is
to
pay
all
the
monthly
payments
until
the
end
of
the
contract.
Despite
the
COVID
situation,
they
only
talk
about
the
contract
and
not
about
personal
problems.
We
have
not
been
able
to
use
the
facilities
for
months
and
as
a
gift
they
offer
a
gutschein
for
friends
or
acquaintances.
Or
a
VIP
pass.
And
we
continue
to
pay
for
their
facilities,
water,
rent
and
electricity
with
the
monthly
fee.
I
have
proposed
an
alternative
maintenance
fee
as
a
solution,
and
nothing.
Pay,
pay
and
pay.
This
is
how
this
country
is
generally,
please
read
your
contracts.
At
the
time,
they
kindly
speak
to
you
in
English
and
quickly
explain
the
conditions.
To
cancel
a
contract,
no
one
speaks
English
at
the
headquarters.
How
curious.
The
gym
is
not
what
it
seems.
Much
luxury
in
appearance,
but
the
showers
break
down
frequently
and
only
have
4.
The
sauna
impractical.
With
its
super
offers
everyone
fits,
and
there
is
no
corner
to
train.
Only
machines
and
more
machines.
Very
sorry
and
deceived.
Believe
me,
I
read
the
same
thing
2
years
ago
and
I
ignored
it.
Inform
yourselves
well
before.
I
go
directly
to
the
consumer
office
to
see
what
solution
I
have.
It
should
give
0
stars
but
there
is
no
possibility.
Good
luck
to
the
rest
of
the
clients
who
are
in
my
situation.
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