Summary: stay away! For God's sake, stay away! This is the only review I've placed in my life and only did so as the level of service is likely legally criminal. Were my German better, I'd have used the services of a lawyer long ago. Possibly the worst interaction I've had with a business in my entire life. After double charging me for months, ignoring my calls & emails, requests in person to cancel, they continue to charge me on a monthly basis as, according to them I didn't cancel my membership within 3 months of the expiry (I did). According to them, I did open two memberships for myself on the same day, which makes sense because that is something most people do , right? I eventually blocked them which only led to a collections agency. Once I paid that and sent multiple emails confirming that our business relationship is done and finished ... they confirmed in writing that it is so! Hurray! But no... I see today that they are still charging me on a monthly basis. I suppose for the rest of my life I will have a Superfit charge. I don't wish ill upon anyone but I will cheer the day this goes out of business which should be soon, given that their business model seems to be to steal money from people who haven't used their gym in years, and haven't have a contract with them for about as long. This is not a gym but a scam.

The worst thing I have ever come across!!!!! I cancelled my contract, it took me two emails for them to give me a response. Then they cancel the contact for the next year, where as they make you believe that you can cancel your contract at any time. I try to contact them to clarify things. tens of emails and calls go unanswered. Now my collection company is threatening legal action against me, charging me 150 Euros for a service that was closed the whole time!!! What a nightmare!!!!! And don't answer over here telling me to drop you an email, because I have!!!!!!!!!!!!!!!! To anyone looking to join this gym, DO NOT DO IT!!!!! THEY HAVE TERRIBLE CUSTOMER SERVICE, ALL THEY CARE ABOUT IS GOING AFTER YOUR MONEY

WARNING: Instead of improving their customer service, SuperFit asked me to remove my negative review via Google. Very shocked and disappointed. Original review: HORRIBLE EXPERIENCE - STAY AWAY!!! If there is a "no-star" option, I would have taken it. During COVID, when the gym is legally not allowed to open, the gym continued to charge me. When I emailed and called to suspend my membership as we cannot use the service, they said suspension is only allowed if I could provide a doctor's note to indicate I am physically unable to train despite this being a global health crisis. They also continued to send me late reminders to catch up on the "outstanding payments" for services not provided. Even more ridiculous is during COVID, when no one is accessing the gym or their online membership account, they automatically rolled me over for another year of contract because "I did not cancel in time". They said, "Unfortunately, there is nothing they can do about it." Even a small martial arts gym would put my membership on hold until COVID restrictions are reduced. It is disappointing that a big chain like Superfit is getting government benefits and still ripping their customers off. HORRIBLE EXPERIENCE - STAY AWAY!!!

Unfortunately, I had a shocking incident today when my closet at your gym was broken into and my personal belongings were stolen. The staff did not respond appropriately and I was told no liability would be accepted. It is disappointing that there is no alarm system to prevent such incidents. To all other members please be careful!!!!!!!!!!!!!!!!

Avoid! They incorrectly charged me a penalty fee back in June, which I had proof was incorrect, so I reached out to them three times to resolve. The first two times it took them 2-3 weeks to respond to me and both times they refused to admit their mistake. The third time, they did not respond at all. Today, I was contacted by a collections agency on behalf of Superfit saying I owe them the incorrect money they were trying to charge me! They made an accounting error, and rather than admitting it, they sent me to collections when I refused to pay extra for their mistake. I will be contacting an attorney. Update (2022): Superfit is now trying to bully me into removing my review and forced me to provide “proof”. Thankfully, I kept all of the documents related to my complaint (above). Superfit - stop trying to fake your good reviews and work on improving your customer service instead!

I joined superfit on a yearly contract and then after 9 days i decided to cancel and move to monthly" according to contract " , sent the email and then asked the staff "multiple times to multiple people" what to do until i receive confirmation , they said just pay the new month "since answer will take some time" and it will be counted automatically when changed to monthly, the next day i receive an email saying that i used the premises after the 14 days and hence cancellation is not accepted, which tells a lot about the ethics of employees and management Update : So instead of replying to my comment, they ask google to remove my review and google asked me of a proof to my comment which i provided and i'm not going anywhere :) Update 2 : @superfit stop lying, i did write an email in due time before the 14 days and you still forwarded my contact to inkasso firm ignoring my legal right of withdrawal, see you at court

SuperFit's customer service is awful. They continue to charge monthly fees and in return offer options that, as a member, they cannot compensate you for. Stay away from them!

The worst service I have experienced. That says something in Germany. I was promised a payback of the fees while the studio was closed. My membership has ended long time ago, but I have not received any money back. I've contacted them countless of times, but not gotten any replies.

The sauna used to heat until 10:00 p.m., but now it turns off before 9:00 p.m., which leads to overcrowding in the sauna towards the end because people sit in the cold sauna for longer. This is a worsening of the conditions for standard subscribers compared to smart subscribers who pay less, as the heating time in the morning is, in my opinion, was not restricted. The devices are occupied by guests taking a break at peak times. In addition, loungers with objects are reserved and smartphones are used in the relaxation room without anyone checking and no one responds to the bell. Dumbbells are never sorted by weight or are floating around, so you have to look for the right weight first. An area that is not further defined is declared the “Woman Circuit” and is considered a purely women’s area. There are only two devices available from the back bench, both of which used to be in the general area, but now one is exclusive to women. Other equipment has completely disappeared, e.g. equipment for crunches while lying down with weights. Drinks are free but often the supplements are empty so you only get water. There is a course room, a cardio area, a gymnastics area, an area with training equipment and a room with a free weight area and disc weight machines.

Update: I called both SuperFit customer service & collection agency, they both told me I have 2 options: A. I can get a voucher to give someone else for the times during Covid that SuperFit was closed. B. They will extend the service at the end of the current billing period. Their response says now 3 options, 3rd option, I assume is to receive funds back from Superfit, which was the original offer from March 2020. So if I am to receive the money back from SuperFit, why charge me during Covid and now force me to pay DOUBLE the fees to a collection agency? And I logged on their online portal, they claim to have 3 options. There are NONE, it's a lie. I've gone through my entire profile and see no options anywhere. This type of behavior by a company has torn our business relationship. All shoppers beware. ----- Original review: I don't believe it's right for a company to charge for services not rendered during Covid times. In March 2020, they told me they would refund the charges. They continued to charge my bank from Oct - Jan 2021 during lockdown, which I disputed with my bank. They called October 2020 a "2nd lockdown" even though it's still 2020 and changed the terms to receiving only an extended membership/voucher. I called, emailed, and tried to understand how they are resolving this situation, not only did someone extremely rude not answer questions to assist in resolving, but they literally said, "If you don't pay the membership fees, I wouldn't have a job." Yeah, well, if we pay your fees, we can't pay our rent, we're all in the same boat here. We are all trying to survive this situation and SuperFit has made the situation worse. They've now tacked on exorbitant amount of fees and referred it to a collection agency which doubled the fees. I have called to try and work this out with them and ask them why they didn't notify us. They tell you, "We notify our members through social media and our web site." Why not email to notify us? Why are we, the members required to check SuperFit social media? BUT, the invoice and notices they send to pay is by EMAIL! So clearly they are capable of reminding and notifying us members by email, yet they don't because it's a business decision not to tell their customers so they can keep charging you. From a customer service standpoint, not only did they contradict themselves, but they are doing a disservice and will lose memberships and garner a bad reputation. Poor business decision for short term gain. My cancellation notice is already in and I won't be renewing with them. When friends ask for recommendations for a gym, SuperFit will not receive my recommendation.

A place for sports training

One of my favorite gyms here. Huge space, well equipped, doubled block machine, lot of benches, big cardio zone. But after last reposition we lost one of hyperextension, which was the most comfortable for work

(Translated by Google) DO NOT REGISTER HERE !!!!!!!!!! Never in my life have I seen such an “unsocial” studio! Hygiene measures were a joke - the people don't disinfect anything .. the employees don't care either. When the studio apparently reopened - there wasn't even an email or anything else that this studio was reopened - instead you immediately get a letter from the debt collection office with unbelievably high costs - First of all, perhaps inform the members that it was reopened - and that the membership fee would be due again - that would have been very friendly and polite! But to turn on a debt collection agency immediately without warning is unbelievable! There wasn't even a message on your part - unbelievable! You don't have to wonder why the reputation unfortunately! - Lawyer as well as consumer protection is informed. - 10.11.2020 The answer is a joke! I was never informed that this studio was reopening! No email anything! I don't follow your social media accounts !!!! Second, I did not even receive an email or letter that the contribution was due again - or a proportional RE for the opening month !!!! Instead, switching on an incredibly dubious debt collection directly is not the best way! Maybe you should tell people in advance what is to be paid etc! Write a RE !!! (Original) MELDET EUCH BLOß NICHT HIER AN!!!!!!!!!! Noch nie in meinen Leben habe ich so ein „unsoziales“ Studio erlebt! Hygiene Maßnahmen waren jawohl ein Witz - die Leute desinfizieren nichts.. es ist den Mitarbeitern auch egal. Als das Studio anscheint wieder geöffnet wurde - gab es nicht mal eine E-Mail oder sonstiges das dieses Studio wieder geöffnet wurde - stattdessen bekommt man sofort ein Brief vom Inkasso Büro mit unfassbar hohen Kosten - Erstmal den Mitgliedern vielleicht mitteilen das wieder geöffnet wurde - und damit verbunden auch der Mitgliederbeitrag wieder fällig wäre - das wäre sehr freundlich und höflich gewesen! Aber sofort ohne Vorwarnung ein Inkasso Büro einzuschalten ist unfassbar! Es gab eurerseits nicht einmal eine Mitteilung - unfassbar! Da muss man sich auch nicht wundern warum der Ruf leider! - Anwalt so wie Verbraucherschutz ist in Kenntnis gesetzt. - 10.11.2020 Die Antwort ist jawohl ein Witz! Ich wurde nie in Kenntnis darüber gesetzt das dieses Studio wieder eröffnet hat! Keine E-Mail nichts! Euren Social Media Accounts folge ich nun mal nicht!!!! Zweitens habe ich nicht einmal eine E-Mail oder Brief erhalten das der Beitrag wieder fällig wäre - bzw eine anteilige RE zum Eröffnungsmonat!!!! Stattdessen direkt ein unfassbar unseriöses Inkasso einschalten ist nicht die feine Art! Vielleicht sollte man vorweg den Leuten mal mitteilen was zu zahlen ist etc! Eine RE schreiben!!!

I had a monthly membership. I had paid for March and April in advance but due to COVID the gym was closed. I asked you to terminate my contract in May. You not only don't do anything for the months I already paid, you actually are now asking me to pay for June. This is ridiculous!!! Customer service is also virtually non-existent. I'm waiting for a simple reply for more than a month now.

(Translated by Google) Superfit terminated my membership contract without notice without giving any reason. I have never received an oral / written warning in the 2 years of membership. Negative information was always stored in my profile and I was never spoken to by a trainer. The administration said the negative entries were not bad. The strange thing is that negative statements were made in my profile. From this I conclude that some trainers are not objective and that members who are not wanted in the gym are deliberately placed negative comments in the member's profile. Once a trainer did not behave according to his own rules and wanted to ban me from the house because I was training with my forearm fracture, which was recovering. I quickly tried to find a compromise. The trainer forbade me to use certain devices and specified which devices I was allowed to use. I would not have thought that so underhandedly and deliberately, by stating false facts and manipulating the member profile by the trainers, members would be discreetly expelled from membership. A reason for the termination is not even given and the profile is deleted immediately. Be careful with Superfit, if you don't suit the trainers, then you will manipulate and lie and simply cancel your membership at some point. Now I even have to go to a lawyer in order to get the contributions back for the 1st lockdown phase, although I was promised these amounts after the unjustified termination without notice and I am entitled to them. (Original) Superfit hat mir ohne eine Nennung von Gründen den Mitgliedsvertrag fristlos gekündigt. Nie habe ich in den 2 Jahren Mitgliedschaft eine mündliche/schriftliche Abmahnung erhalten. Stets wurden negative Informationen in meinem Profil hinterlegt und nie wurde ich verbal von einem Trainer angesprochen. Die Verwaltung sagte, dass die Negativ Einträge nicht schlimm seien. Merkwürdig daran ist, dass negative Aussagen in meinem Profil hinter legt wurden. Daraus schließe ich, dass einige Trainer nicht objektiv sind und Mitglieder, die im Fitnessstudio nicht erwünscht sind, gezielt negative Anmerkungen im Profil des Mitgliedes hinterlegt werden. Einmal verhielt sich ein Trainer nicht entsprechend der eigenen Regeln und wollte mir ein Hausverbot erteilen, weil ich mit meinem sich in der Genesung befundenen Unterarmbruch trainiert habe. Ich habe schnell versucht einen Kompromiss zu finden. Der Trainer verbot mir die Nutzung bestimmter Geräte und gab vor welche Geräte ich nutzen durfte. Ich hätte nicht gedacht, dass so hinterhältig und gezielt unter der Angabe falscher Tatsachen und Manipulation des Mitglieder Profils durch die Trainer, Mitglieder diskret aus der Mitgliedschaft verdrängt werden. Noch nicht einmal wird eine Begründung für die Kündigung ausgesprochen und das Profil unverzüglich gelöscht. Aufpassen bei Superfit, sofern man den Trainern nicht passt, dann wird manipuliert und gelogen und einfach irgendwann die Mitgliedschaft gekündigt. Jetzt muss ich sogar mit einem Rechtsanwalt vorgehen, um die Beiträge für die 1. Lockdown Phase zurück zu erhalten, obwohl mir nach der unberechtigten fristlosen Kündigung diese Beträge zugesagt wurden und mir zustehen.

Without any notice or email from Superfit for the past 8 months , I was contacted by a collections agency on behalf of Superfit saying I owe them the incorrect money they were trying to charge me! I will be contacting an attorney!! AVOID AT ALL COSTS

(Translated by Google) I am very dissatisfied and also angry. I have just received a letter from a debt collection company with a high demand. At first I could not take advantage of the Superfit offer due to Corona and even afterwards I could not attend the courses without waiting in front of the room at least an hour before the course started. THEREFORE, SUPERFIT HAS FAILED TO KEEP ITS PART OF THE AGREEMENT. Then why should I pay for this service? I will contact the consumer protection department immediately and can only advise everyone to visit Super Fit. (Original) Ich bin sehr unzufrieden und auch verärgert. Ich wurde soeben von einem Inkasso Unternehmen angeschrieben mit einer hohen Forderung. Ich konnte das Angebot von Superfit wegen Corona erst gar nicht wahrnehmen und selbst nachher konnte ich die Kurse nicht besuchen ohne mindestens eine Stunde vor Kursbeginn vor dem Raum zu warten. DAHER HAT SUPERFIT SEINEN TEIL DER VEREINBARUNG NICHT EINGEHALTEN. Warum sollte ich dann für diesen Service bezahlen? Ich werde mich umgehend beim Verbraucherschutz melden und kann allen nur abraten Super Fit zu besuche.

Update - 3 years later: Still loving it! Update - 1 year later This is the most customer centric fitness company where I have trained. I am not talking about staff coming over and asking how I am doing, although they all do say "Hi" occasionally, when you make an eye contact with them. I am talking about their Courses, them asking around to wear masks, filling out all the anti bacterial sprays, and keeping the whole gym area clean + clean changing rooms all the time. During lockdown, this was probably the only company that engaged with everyone via Instagram and provided live courses on HIIT and lifting, which even though I didn't follow, but they were there, and probably some people followed. They always replied to direct messages, and communicate with users, which is amazing and always posted updated content and you can follow them on IG and I recommend everyone to do this. They have incredible employees running classes, and they are super energetic, I don't know where they get energy from, but these people define mood of others, and I am always in a good mood when I see them. They also greet you when you arrive, ok not all the time, but they also have work to do, maybe they are registering someone, or focused on work on computer or some other things. They also say good bye (Tschüss) when you leave, not all times again, but when they can they are happy to. I think there are 5-6 male trainers and 2-3 female trainers, and they are all very nice. They do their duties, make sure everyone follows rules, make sure everyone wears masks, and maintain gym, which is great! I do recommend to join this gym any time 24/7/365 (they are actually open all the time), you go there, you train, reach your goals and return home happy. (Subscription price is underpriced) My first review (slight edit of grammar mistakes and a bit of edit of my initial feelings). All my dreams came true. Honestly, this gym has everything i personally need including Crossfit area, Bodybuilding area, HIIT area, Women area (for my girlfriend), Calisthenics area with pull up bars, Large cardio area and area for courses which is huge as well. They also have free fast internet without password (who would say no to that :D). This place offers more: Group workouts, and a large room for a large club workout, which looks like a ton of people getting together and partying (great cardio for everyone). In terms of customer service I find it optimal, you ask questions and they answer them. I read many comments that sometimes customer service is not always easily to find, but waiting 5 min or some other amount is worth for the variation of the equipment and opportunity to train we get. For the price that the gym offers I am more than happy to be a member here. P.s. Half of their cardio equipment offer you a large screen to Netflix and chill, can’t believe that. I’m not using them, but the idea of using such equipment makes me feel cool 🤴🏻 I trained around three times there so far and my experience is great! I hope you will have the same experience as I had so far!

Just another tuesday at superfit This is the queue to fill up water. No, not shortly before a class starts. In the two hours I was there, it was never less than 6 people. Gernerally a good gym but not an option for after work. Not enough machines and facilities for so many people.

Can't really complain. My recommendation, if you can go in the morning, you should do so, otherwise it will be crowded.

Mega studio in the heart of Berlin. Found directly in Alexa on the top floor. Lovely again!

One of the employees signed me and my husband up for a 12-month membership when we asked for a monthly option. I checked several times before he handed us the tablet to fill out the form. Even checked one more time before my husband started filling out his form. Now we're stuck with the membership option we didn't ask for. I've already contacted the customer service department via email AND post, but nothing happened. I need the complete withdrawal of our memberships. We want no further business with SuperFit.

Appalling customer service! No communication when the gym closed due to COVID in April and nothing when it reopened either (no idea when that was). One day I went and found out it was closed, so I expected them to send an email to inform members when it reopened - like any professional business would. I received no communication for several months, and then I was suddenly contacted by extremely unprofessional debt collectors asking for an exorbitant amount of money due to late payments. I immediately emailed the gym to ask why they hadn’t sent any payment reminders or any communication on reopening. I even offered to pay any outstanding monthly fees if they waived the late and debt collection fees. Apart from an automatic email saying they would reply within 8 weeks (!) I didn’t hear anything from them. And this is where it got really unprofessional. Instead of talking to me, they sent fake payment reminders to the debt collectors, claiming they had sent them to me. This was an outright lie - you’ll see in recent one star reviews that they didn’t send anything to anyone. So unprofessional! When I proved I didn’t get any emails, the debt collectors changed course and said legally it didn’t matter anyway. Then why lie about it? I’ve never seen such an abysmal level of customer service (or rather lack thereof)! I’ve contacted my lawyer. Stay away from this gym!

(Translated by Google) I resigned and made a mistake in the notice period for payments. 3 months later I get mail from debt collection. Thank you a reminder would have done it too. (Original) Ich hatte gekündigt und mich bei den Zahlungen in der Kündigungsfrist geirrt. 3 Monate später bekomme ich Post von der Inkasso. Danke eine Mahnung hätte es auch getan.

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They accidentally sent me letters with personal information from other customers, but according to their customer care team, it isn't a big deal. Seeing how they treat their customer's data, they also wouldn't allow me to get out of my contract.

I've been a member for less than two weeks and found myself getting very angry every second visit. The stuff is super rigid and unwelcoming, I feel like I'm in the army again. Not sure if it's the new Covid-19 regulation but it seems like whatever one do is wrong and banned from training if not following the way too strict (and unreasonable) rules. In a matter of a week a friend was refused entry due to a technical problem (not his fault), I got almost fined for touching my partner (which I'm sharing a bed with), got 5 euro fine for leaving the gym 10 min (!) after 16 and of course there is no one to talk to if you forgot your towel... All of this in 3 different gyms. I have trained in many gyms in many countries and never had such an experience. I would highly recommend to avoid Superfit and choose a friendlier gym.

(Translated by Google) I've been going to gyms regularly for 22 years and have never paid for a trial workout. SuperFit wants € 20 for a trial training session. "No thanks! You can be as great as you want to be. I don't care! You have alienated me with it. I'll just register somewhere else !!! " (Original) Ich geh seit 22 Jahren regelmäßig in Fitness-Studios und hab noch nie für ein Probetraining gezahlt. SuperFit will 20€ für ein Probetraining. "Nein danke! Da könnt ihr so toll sein, wie ihr wollt. Das ist mir total egal! Mich habt Ihr damit verprellt. Da melde ich einfach wo anders an!!!"

I used to really enjoy using this gym, until COVID, where I have not heard 1 word from SuperFit.... 8 months later it is still closed, yet I am being contacted by debt collectors and being threatened to be taken to court?! I email Super Fit about this and I get an automated response saying it can take 8-10 WEEKS to reply to me. It"s a shame I really liked my membership here before - was reasonably priced but now I can understand why... I hope this gets resolved ASAP

(Translated by Google) Your good reviews are fake reviews. Very bad customer service. (Original) Ihre guten Bewertungen sind gefälschte Bewertungen. Sehr schlechter Kundenservice.

No free trial ... Gym looks good, clean and staff was friendly but it was 20€ for the day pass ( + subscription of some sort), unfortunately they don’t have a free trial for you to try. The gym is located in the mall, on the last floor, after the food court. They have an escalator with their name on it.

Very bad experience. Super rude and arrogant staff. CoVid Rules that make no sense or get applied only when some of the “trainers” feel like. Not recommended.

Very poor customer service.

Very nice gym, the daily pass is expensive (20 euro), if you buy monthly pass its 50 euros, so if you are planning to go more than 2 times its better to go for the monthly option. They have small and nice Sauna. The gym is really big. Hand weights up to 25 kg only but you can find other options.

(Translated by Google) Corona closure and still this club would like to have the money for the months of November and December but no service there .. other studios such as Fitnessfirst or Mc Fit let their contributions rest. Zero customer service Never again (Original) Corona Schließung und trotzdem diese Club möchte das Geld fur die Monate November und Dezember haben aber da keine Leistung bringen .. andere Studios wie Fitnessfirst oder Mc fit lassen die beitrage ruhen . Null Kunden Service Nie wieder

(Translated by Google) unsatisfied member. something is permanently closed or defective (showers / sauna / devices) After the logical termination on my part, I can continue to pay for 12 months due to the notice period ... (Original) unzufriedenes Mitglied. permanent ist irgendwas geschlossen oder defekt(Duschen/Sauna/Geräte) Nach der logischen Kündigung meinerseits darf ich auf Grund der Kündigungsfrist noch 12 Monate weiterzahlen...

(Translated by Google) The studio tester - RvM Quality Testing: (This rating is from the perspective of potential new customers) A catastrophe that cannot be compared with any other provider. Either not reachable by phone for days, or when you finally get through, then an extremely mechanical sounding computer announcement, which in turn refers to the homepage. Trial training is only available against payment of 19.90 EURO !!! (which are billed when the contract is signed, but what use is that if you don't like the gym at all ?! Then you just get rid of 20 euros for one time training at the discounter!) You have to keep the following in mind: Fitness First and Holmes Place on Gendarmenmarkt, which have premium self-claims, are also happy to give potential new customers a free 3-day pass; and then, of all things, a discounter wants to have 19.90 EURO!?! Without words, right?!? Competitor McFit (John Reed & HighFive) offers free trial training, FitX even offers two appointments (and Crunch Fit e.g. requires "only" 10 euros) So what is left as a potential new customer ?! A look at the homepage and a look through the windows of the studios. And both are rather sterile, hypothermic and repellent. Here you can clearly see that the operator is not a fitness athlete (such as at McFit and FitX) but a bank. Bare numbers and pure sterile economy seem to be in the foreground here and this is exactly what the SuperFit Studios radiate visually to the outside world. Only the usually Very friendly staff at reception compensate for this sterility, but they all point out, behind closed doors, that the operator is a bank and basically has little idea about fitness sports. (Original) Der Studiotester – RvM Quality Testing: (Diese Bewertung ist aus Sicht von potentiellen Neukunden) Eine Katastrophe, die so konkret mit keinem anderen Anbieter vergleichbar ist. Telefonisch über Tage entweder gar nicht erreichbar, bzw. wenn man endlich mal durchkommt, dann eine extrem mechanisch klingende Computeransage, die wiederum auf die Homepage verweist. Probetraining gibt es nur gegen Zahlung von 19,90 EURO !!! (die zwar bei Vertragsabschluss verrechnet werden, aber was nütz einem das, wenn einem ggf. dann das Gym gar nicht gefällt?! Dann ist man mal eben 20 Euro los, für ein Mal Training beim Discounter!!!) Man muss sich dabei folgendes mal bitte vor Augen führen: Fitness First und Holmes Place am Gendarmenmarkt, die Premium-Selbstanspruch haben, geben an potentielle Neukunde auch gerne mal einen kostenlosen 3-Tages-Pass; und dann will ausgerechnet ein Discounter von einem 19,90 EURO haben !?! Ohne Worte eigentlich, oder?!? Mitbewerber McFit (John Reed & HighFive) bietet kostenloses Probetraining an, FitX sogar zwei Termine (und Crunch Fit z.B. verlangt z.B. „nur“ 10 Euro) Was bleibt einem also als potentieller Neukunde?! Einen Blick auf die Homepage und einen Blick durch die Fenster der Studios. Und beides ist eher steril, unterkühlt und abweisend. Hier merkt man ganz klar, dass der Betreiber eben kein Fitnesssportler ist (wie z.B. bei McFit und FitX) sondern eine Bank. Nackte Zahlen und reine sterile Wirtschaftlichkeit stehen hier scheinbar im Vordergrund und genau das strahlen die SuperFit Studios auch optisch schon nach außen aus. Einzig die i.d.R. sehr freundlichen Mitarbeiter am Empfang gleichen diese Sterilität aus, verweisen aber alle durchweg hinter vorgehaltener Hand genau darauf, dass der Betreiber eben eine Bank ist und vom Fitnesssport im Grunde genommen kaum Ahnung hat.

(Translated by Google) A pure rip-off and outrageous money-making. Every minimal "transaction" within fitness studies cost money. You can hardly wait for them to reply to emails. 0 stars would be more appropriate (Original) Eine reine Abzocke und unverschämte Geldmacherei. Jede minimale "Transaktion" innerh. des Fitnesstudiums kostet Geld. Dass sie auf Emails antworten kann man auch kaum erwarten. 0 Sterne wären passender

I had a terrible experience with company through customer service. I had an monthly subscription on January and in a month one of the biggest modern times disaster happened in Turkey, which is where I am from. I tried to handle the huge trauma in here Berlin, but couldn’t sustained it well and to be able to get a support and also giving to my family and friends whom are in a massive grief regarding the disaster with the whole society. Therefore, as everyone can assume, I forgot to inform the gym about the cancellation. And apperantly such an disaster, which declared from dozens of countries as the biggest modern times diasester, which caused the death of more than 60.000 people IS NOT A VALID REASON TO UNDERSTAND AN UNEXPECTED EXCEPTIONAL OCCASION, and asking me money for the time I had to go to Turkey. Further, when I come back after the handling PTSD better in Turkey, I came across with the gym expenses and immediately called them for asking the understanding. It’s not something that happen everyday to everyone. No one expect such a thing to deal with it. Imagine if your country was suddenly struck by a devastating earthquake, causing immense sadness and anxiety for your family, friends, and the people affected by this tragedy. When the earthquake hit Turkey, I felt compelled to be with my loved ones. During this time, it was impossible to prioritize anything else as human life took precedence. I contacted Superfit to inform them that I couldn't prioritize cancelling my membership because I had to be with my family and friends who were affected by the earthquake,I asked them to understand the situation that I was into it. However, I received no response to my email, so I called them. Unfortunately, Superfit's response was disappointing. They claimed that an unexpected event like an earthquake cannot be considered unforeseen, and even in such situations, people should still cancel their membership. They also cited this as a German law. Their statements greatly disappointed me, especially as I was going through a difficult time where people were losing their loved ones, homes, and everything they owned. It was impossible for me to abandon my family and friends during this tragic event, and my emotional and psychological state could not be governed by any rules. It is disappointing that such a large institution places so much emphasis on material values, and their lack of sensitivity and social awareness towards their clients' trauma is unacceptable. Their attitude towards me, their tone of voice, and their dismissive attitude towards the pain and trauma I experienced were all very frustrating. I do not wish to associate myself with such an institution in any way, and I strongly advise agaınst to have membershıp in the Superfıt. A company's profit should never come at the expense of losing its customers in a unfortune way. Instead, it should be a socially conscious and empathetic institution.

Great gym, lots of equipment and classes! My only complaint is I wish that they were as aggressive on clients re-racking their weights as they were on clients using towels on the machines. The free weight area is often a mess—No matter the time of day.

It's always crowded. I tried all possible times from 07:00 till 23:00, always crowded and one has to wait to use machines. Also when you need something from the employees they make you wait for too long, one of them is very rude too. But the reason for the 1 star is actually the customer service. I had the "monatlich kündbar" contract, so I expected that I could end my contract at any time. Anyways, I had an accident and couldn't go to the gym anymore and was at the hospital. So I forgot to pay them by the beginning of the new month. I understand that I should be fined due to delays in payment, but I had a special situation! I explained that to them, sent them the medical report, and asked to end my contract because I will not be able to go. They refused and told me that I can end my contract with 1 month notice only! I was like hello? What freaking notice I am at the hospital, but they simply didn't care. So I paid a month and a half fee while resting at home. Very materialistic and inconsiderate. The exact same scenario happened with my bike rental company, even though they have the same rules about the 1 month notice, they understood my condition and terminated my contract the exact next day! Even after I feel better I will not go back to this gym.

Love the appliances and the space. I love the classes but they are always the same and even the music used and the workouts vary very little (at least for the last 2 years that I've been regularly visiting). If you attend very often you get a bit bored quickly.

I got my membership cancelled because someone was rude to me and I answered back. Employees are full of themselves, ignorant, came to talk to me mid set and asked me why I’m yelling! I wasn’t! It’s just hard to talk when you’re exercising heavy. He cut the conversation midway and said your membership is cancelled. I said I think you’re racist and he laughed!

I've enrolled to gyms in many countries in Europe and Asia, NONE of them were this troublesome ! DO NOT SIGN ANY CONTRACT WITH THEM ! When I subscribed to this gym, I told them it would only be for a year and I only wanted a 1 year contract because I was not gonna stay in Berlin. I left the country and the gym is harrassing me, asking me to pay for another year because i did not unsubscribe with the ‘Abmeldebestätigung‘ (an official document that confirms that you have deregistered in Germany). They refused all other official proofs i've provided them. I HIGHLY don't recommend this gym. DISHONEST. Do not trust them. You'll be warned.

(Translated by Google) The worst studio in Berlin. Always full, always dirty toilets, shower and changing areas. Totally incompetent and very unfriendly employees. The studio was closed in Corona times, but they still charge the amount and do not offer a refund. In addition, you can currently not use all devices etc. and still you do not get a reduced price. And today these "professionals" at the reception did not let me in because I was wearing long trousers instead of short ones and could therefore bring a corona danger in comparison to other people. I've never imagined such nonsense ... (Original) Das schlechteste Studio in Berlin. Immer voll, immer schmutzige Toilletten, Dusche und Umkleide Bereiche. Total inkompetente und sehr unfreundliche Mitarbeiter. In Corona Zeiten wurde das Studio geschlossen, aber den Betrag buchen sie trotzdem ab und bieten keine Erstattung an. Außerdem kann man aktuell nicht alle Geräte benutzen etc. und trotzdem kriegt man keinen reduzierten Preis. Und heute diese „Profis“ am Empfang haben mich nicht reingelassen, weil ich anstatt kurzen die lange Hosen getragen habe und damit im Vergleich zu anderen Leuten ein Corona Gefahr mitbringen könnte. So einen Blödsinn konnte ich mir bisher nie vorstellen...

(Translated by Google) Je me suis inscrit sur cette salle de sport mais je n'avais pas le droit de suivre le cours, car je n'ai pas registration "justificatif de domicile en Berlin ... Je viens d'apercevoir que sur ma compte c'était prélevé 60 euros! J'étais deus fois à salle pour bien me certifié que le Monsieur Didier, avait fait le nécessaire pour désactiver mon inscription ... Donc, fait vous attention pour ne se faire pas arnaqué! Pourquoi vous répondent avec your e-mail pour montre que vous êtes fiable, mais que les mails vous ne répondent pas? Hi good afternoon, I was at Superfit in Berlin on September 8th grunerstrasse 20 and you wanted to do the inscription. I did that on the internet first, but I don't have an address in Germany I went to the club and saw Mr. Didier and he did said without registration in germany it is not possible then she asked that he annul it. He said ok and he keeps the data in the event that you log in the address can do the problem these weeks I took 60 euros on my account I haven't signed anything, I don't have a card from your club, I've never had a training session in the club because Mr. Didier doesn't have a German address couldn't confirm enrollment in the club can I transfer the 60 euros back to his account? Hertzlische greetings (Original) Je me suis inscrit sur cette salle de sport mais je n'avais pas le droit de suivre le cours, car je n'ai pas Anmeldung "justificatif de domicile en Berlin... Je viens d'apercevoir que sur ma compte c'était prélevé 60 euros ! J'étais deus fois à salle pour bien me certifié que le Monsieur Didier, avait fait le nécessaire pour désactiver mon inscription... Donc, fait vous attention pour ne se faire pas arnaqué ! Pourquoi vous répondent avec votre e-mail pour montre que vous êtes fiable, mais que les mails vous ne répondent pas ? Hallo Guten Tag, Ich war am 08 september bei Superfit in berlin grunerstrasse 20 und si wolte die einschribung machen. Ich habe dass zuerst auf internet gemacht aber ich habe keine adresse in deutschland ich bin dann im club gegagen und gesehen mit der Herr Didier, und er hat gesagt ohne Anmeldung in deutschland ist es nicht moglich, dann hat sie gefragt dass er dass anuliert. Er hat ok gesagt und er behaltet die daten im fall dass sie eine Anmeldung von die adresse kann doch machen dass problem diese wochen habe ich 60 euros auf meine konto genommen ich habe gar nicht etwas unterschreiben , ich habe keine karte von ihren club, ich habe nie eine training in der club , weil der herr Didier ohne deutsche adresse konnte nicht die einschribung in den club bestatigen konne ich denn die 60 eurosauf seine konto wieder uberwiesen ? Hertzlische Grüße

(Translated by Google) I've been trying to cancel my contract with them for more than two weeks but no one responds to the email. The charges for the months that the gym was closed have passed. At the phone number they have it is impossible to speak to a person. But for the money they spend it monthly. The worst service I have had in a gym long. (Original) Llevo intentando cancelar mi contrato con ellos durante mas de dos semanas pero nadie responde al correo. Han pasado los cargos de los meses que el gimnasio estaba cerrado. En el número de teléfono que tienen es imposible hablar con una persona. Pero para el dinero lo pasan mensualmente. El peor servicio que he tenido en un gimnasio de largo.

So the gym it's really nice and I like it. But one of the main reasons I came to this one was the sauna I assumed it was a separated space between men and women, and it's not. Wich in theory it works but the reality is it's a space full of men and the lack of women that uses this service it's just an indicator of how actually women do not feel comfortable in this space. I personally don't Wich is a shame because when I used this I was the only woman and 5 full naked man. Wich it's not a bad thing, buy didn't feel good. The staff it's very nice It has a reserved space for women tonly to workout, so that's really nice. The gym has a lot of space and it's very clean .

Unable to enter the gym that I paid for because I forgot my card twice in 2 weeks. Rude staff explaining their rule for 10 mins (it would like 5% of the energy to just give out the guest pass), ultimately having to leave. No other way. There are German rules and then there is a welcoming culture and some critical thinking. So sad to be treated like this, but that’s what you get.

Ruthless money-grabbers run this company. A fraud.

Alles gut es hat sich geklärt danke und ein schönes Wochenende !

This Fitnessstudio used to be better in the beginning when it opened, if you are a girl you can totally ignore my reviews, because most of the trainer there are nice to girls, to guys they're unfriendly and rude sometimes, I noticed the last time that many people. Had canceled their contracts because of the service, I had many issues with them before, once they hooked twice from my bank account which I had on the same time paid by card, and they did not believe me even when I showed them the receipt. Bad service.

(Translated by Google) Scammers. (Original) Betrüger.

(Translated by Google) Friendly welcome, pleasant and tidy atmosphere. Wednesday at 9:00 a.m. well attended, visitor structure surprising for me: all ages represented, no posers ... The current mask requirement certainly annoys everyone and one can certainly be of divided opinion about the sense and understanding of the whole. Nevertheless, it is unclear to me why this (as well as the cleaning of the machines after use) is not enforced in the studio. There is always a risk of sanctioning by public authorities. I regularly see people without a mask in the studio, especially the "Altherrenriege" (to which I also belong) is resistant to advice and only responds to a response with "Do not concern yourself ..." In my times (around 5 in the morning) the accompanying musical program is either not available or too quiet. Too bad ... (Original) Freundlicher Empfang, angenehme und aufgeräumte Atmosphäre. Mittwoch um 9:00 Uhr gut besucht, für mich überaschende Besucherstruktur: alle Altersgruppen vertreten, keine Poser... Das derzeitige Maskengebot nervt sicher alle und über Sinn und Verstand des Ganzen kann man sicher auch geteilter Meinung sein. Trotzdem ist mir unklar, warum das (ebenso wie die Reinigung der Maschinen nach Gebrauch) im Studio nicht durchgesetzt wird. Hier besteht immer die Gefahr der Sanktionierung durch öffentliche Stellen. Ich sehe regelmäßig Leute ohne Maske im Studio, gerade die "Altherrenriege" (zu der ich auch gehöre) ist da beratungsresistent und antwortet auf Ansprache nur mit einem "Geht Dich doch nix an..." Zu meinen Zeiten (so gegen 5 Uhr morgens) ist das musikalische Begleitprogramm nicht vorhanden oder zu leise. Schade eigentlich...

(Translated by Google) Great fitness studio, very personable staff in the studios, but the customer service and the regulations are unfortunately extremely impolite, inflexible and only made to maximize profit, that's how it works. In the meantime, like many friends of mine, I had a few normal inquiries to which my previous gyms always responded in a very customer-oriented manner. Unfortunately, SuperFit behaves completely differently: very long waiting time until the answer and then, for example, especially in times of Corona, the legal reimbursement of customer contributions is delayed forever (until mid-2021) - that is enrichment for customers. (Original) Tolles Fitnessstudio, sehr sympathische Mitarbeiter/innen in den Studios, aber Der Kundenservice und die Regularien sind leider extrem unkulant, unflexibel und nur für die Profitmaximierung gemacht, so wirkt es. Ich hatte mittlerweile, wie auch viele Freunde von mir, ein paar normale Anfragen, auf die meine früheren Fitnessstudios immer sehr kundenorientiert reagiert haben. SuperFit verhält sich leider total anders: sehr lange Wartezeit bis zur Antwort und dann zB gerade in Zeiten von Corona wird die rechtmäßige Erstattung von Kundenbeiträgen ewig hinausgezögert (bis Mitte 2021) - das ist Bereicherung auf Kundenrücken.

Hi guys, I waited so long to see some changes coming from your side, didn't happen, so here I am using this space to communicate with you: since I do Body Pump, I will focus my comment primarily on it and kindly ask you to finally do something with the weights we are using (ergonomically so unfriendly, even dangerous for the joints, but I will skip it this time) - they are getting lighter and lighter, and if you decided to provide the cheapest weights, then get some new ones from time to time, or add the missing sand or whatever, just let 5kg=5kg... I live between 3 SuperFit studios and the same problem is present everywhere, in Mitte particularly, where would be so nice to establish Hallo/Tschüß from the stuff members when one comes/leaves the studio as sine qua non, it doesn't cost much, and it would make a huge difference.

I wish I could give them less than 1 star but unfortunately the option is not available. To hate this gym I have following grounds. 1. I subscribed to the gym via their website using English language. As per website, I was supposed to go to any of the gym to execute the contract by signing it. They sent me a contract via email that was in German language. As I never went to the gym to sign it so I didn't bother about it. After 2 months they asked me to pay a handsome amount to them including fines. I asked that I never signed, they said still it is binding. I paid the sum 2. I terminated the contract immediately but it is going to effect next year and i have to either go to gym or pay them. 3. Meanwhile I got severe skin allergies and got pregnant also and asked them to pause the contract so I can get myself checked and treated, and they are not letting me to pause the contract. I am much depressed due to their inhumane behaviour. And they don't attend the calls and reply to emails very late. I am going to sue them definitely. No one must go to this gym. It is filled with unprofessionals.

I absolutely love this fitness center! The facilities are always clean and well-maintained, and there is a good selection of equipment. The staff is friendly and helpful, and there is a wide variety of group fitness classes available. The atmosphere is always positive and welcoming. I feel like I have made some great progress with my fitness goals since joining this gym. Overall, I highly recommend this fitness center to anyone looking to get in shape and have a great workout experience.

Totally loved this gym! Probably the only gym in Berlin that allows you to buy one month only, no commitment. This was perfect to train during my business trip of two weeks. The gym is big and well equipped, locker rooms are very comfortable, etc. I also went to the Neukolln branch which wasn’t as spacious and much more stuffy (definitely too warm in the summer). Recommended.

Be careful!!! Was tricked into paying for a membership but never had access to the gym. I wanted more information so I did an online registration with SuperFit Gym. The website stated that a valid ID/passport, and a 12-month residence permit in Germany were required to complete the registration. I did not provide these documents, nor did I have a 12-month residence permit. I have never visited the gym or completed registration, but SuperFit claimed a contract was legally concluded and activated my membership. They then demanded payment for services never provided or used (I would not even be able to enter the gym) even engaging a debt collection agency, National Inkasso GmbH. I reached out to SuperFit, citing relevant consumer protection laws, but they insisted that the contract was legally binding. They ignored continuously that my registration was not completed. All they wanted was to make a profit by any means necessary. Please be cautious about SuperFit Gym. They ignored what they claimed on their website, were unwilling to have fair and open communication, and just wanted some extra money. So I paid nearly 200 EUR for an absolute scam.

I chose this gym because it's open 24/7 and recently offered a special deal on a discounted monthly subscription of €26 without the bi-yearly service fee, a great price-performance ratio I couldn't pass up! While the location in Friedrichshain is closer to my home, I prefer visiting this one as it is more spacious and better equipped. The selection of machines is fantastic, especially if you're not ready to commit to free weights yet. Another reason for choosing this gym is the "women's area", which includes a great variety of machines and accessories like the Smith Machine, Power Rack, Cable Tower, and even a Hip Thrust bench. I put "women's area" in quotation marks because it's not visually separated like in other gyms; instead, it's part of the open weights area, which, in my opinion, somewhat defeats the purpose of the division... Personally, I don't mind working out alongside individuals of other genders, but I feel more comfortable doing certain exercises in a smaller, closed-off area. As a self-conscious beginner, I aim to avoid the possibility of being seen by too many eyes (especially with mobile phone cameras being prevalent nowadays). Especially since the weights area of this gym is particularly huge. The gym is pleasantly filled during off-peak times, like around 5-6 am. It's not packed, but certainly not empty. And since it's a short walk from lively S Bhf. Alexanderplatz or S Bhf. Jannowitzbrücke, walking to and from the gym is pretty safe. Additionally, it's clean, and I've never encountered empty sanitiser and paper dispensers. However, the water dispenser leaves much to be desired, offering a very limited flavour selection compared to comparable competitors. Moreover, the cold water dispenser dispensed room temperature water the last time I've been there. Overall, considering the price and my contract conditions, I highly recommend this gym!

Great gym, friendly staff and excellent experience all round, except ***WARNING*** do not join if you do not want to stay a member indefinitely. I was living in Berlin for 5 months and was told I could cancel my membership if I sent proof that I was leaving the country. I sent proof of travel, proof of address and when they didn’t accept this I even sent a supporting statement from the UK embassy. They stopped responding and have now instructed bailiffs to recover the membership fees for an extensive period I was no longer living in Germany. It is an extremely upsetting situation. Not because the financial impact is so devastating but because it seems so very unfair.

Unfortunately not a good place to train!

Great gym for any kind of workout, from bodybuilding to calisthenics. Enough space to train without any interruption, the machinery and weights are all on perfect status. Offers great variety of courses, from beginners to advance. I have been on many gym and this one is one of the best. The staff is always at hand for any kind of advice.

The best gym and Team in Berlin- SuperGit Mitte! Didier you are the best manager ❤????

Staff members were very friendly and equipment is well looked after

(Translated by Google) Very bad now because of pandemic (Original) Wegen Pandemie jetzt sehr schlecht

(Translated by Google) Great courses and fair prices. At peak times, the courses are quite full and not all equipment is immediately available. However, this is the case in a great many fitness studios. (Original) Geniale Kurse und faire Preise. Zu den Stoßzeiten sind die Kurse recht voll und nicht alle Geräte sofort verfügbar. Allerdings ist das ja in sehr vielen Fitnessstudios der Fall.

(Translated by Google) After a long time back in the studio .. just great .. even the initial problems weren't there anymore .. you could take a shower, even a sauna would not have been a problem .. just great .. even if I did after 10 minutes. Dance was already done, where I normally do 90 minutes. dancing outside it was wonderful .. to be able to do everything again .. Thanks a lot for this Greetings from Hagen (Original) Nach langem endlich wieder im Studio..einfach Klasse..selbst die anfängliche Problemchen waren nicht mehr vorhanden..man könnte sich duschen, selbst Sauna wäre kein Problem gewesen.. einfach top..auch wenn ich nach 10min. Tanz schon fix und fertig war, wo ich sonst 90min. draußen durch tanze war es wunderschön..wieder alles machen zu können.. Vielen Dank dafür Liebe Grüße Hagen

(Translated by Google) By far the best gym I've ever been to! Unbeatable price-performance ratio, super nice staff and top equipment. (Original) Mit Abstand das beste Gym in dem ich je war! Unschlagbareres Preis-Leistungsverhältnis, super nettes Personal und Top Ausstattung.

A very good option for tourists who stay long enough (there's a deal 1 month for €50, cheaper deals for German residents). And it's good value for money - the gym is located inside the Alexa mall (top floor), it's open 24/7, the facilities are in good shape, it's not overly packed, and it even has air conditioning during daytime (I think 8:00-20:00). There's a whole area dedicated for women only, which I really appreciated even though I'm not (yet?) a woman :) They have various classes like Yoga and crossfit which I didn't try. And the membership lets you also enter their other branches in Berlin, which are not as good but still ok (I tried the Neukölln and Friedrichshain branches). Of course - during covid times you must have a valid negative PCR test or a proof of full vaccination. AN IMPORTANT THING TO NOTICE is that on weekends the mall is closed, and you need to enter through the elevators at the back - go the whole way around the mall (from the right side when coming from Alexanderplatz), until you find a small court with elevators in the back corner.

No Day Pass. Only Monthly pass for 50 euros. Referred us to another gym that also does not XFit that also does not do day pass. We tried calling but no one picked up. Looks nice though. Edit: their website says you can buy a day pass for 19.90 euros, so they just refused us for no apparent reason.

I met a great manager who showed me the place and offered me to sign up for 24,90 per month can cancel anytime. I needed my passport so I left and was going to go back on the weekend to sign up. He gave a card with the price. I got Covid and had to wait two weeks. Went back today with the card with the price and some other guy at desk would not honor the price and wanted 34,90 a month. Good luck with that. No thanks!

They didn’t let me in cause I didn’t have an extra pair of shoes!! Common, hypocrisy 20 euros for a day

Such a strange gym. Firstly the man at the front desk had a real attitude when we were trying to buy a day pass, the day pass is €20 which is crazy expensive for what the gym is but we were fine to pay that because finding gyms that do day passes in Berlin is relatively hard but we were then told we couldn’t come in without towels although literally so many people didn’t even have towels in the gym. We didn’t even get to that point yet but also we would have been turned down for not having a second pair of shoes 😂😂😂 if you’re a tourist I highly recommend staying away from this gym!

Great equipment and people are very nice. However, the staff at superfit should be more friendly towards non German speaker. When I spoke to them about canceling my contract, they only gave me a card and told me to send email which seems not going to be replied. It's really frustrating that they are very happy when you signed the contract, however there won't be great service in time if you want to cancel the contract. All i received is an email address and a number which will never be dialled through.

Too small. + I love how modern it is + Love the fact that there is a machine offering free water and beverages. + Love the sauna. - Some excercises cannot be done there. For example, there are no wires opposing each other's, and only the classic abs machine. - not many machines, racks, or becnhes. two bench press benches, two racks only... So, waiting time is significant when it's busy.

Good afternoon, I am very disappointed. I've been going to your gym for more than half a year. And recently my sneakers were stolen. I, like many other girls, left my sneakers under the bench (not to contaminate the locker under the locker). And after my workout I found out they were gone. The manager on the spot said there was nothing he could do to help. I didn't expect this to happen at your gym!

Superfit Studio Mitte is an absolute gem hidden in the bustling heart of the city! First and foremost, the facility itself is top-notch. It's spacious, clean, and equipped with state-of-the-art fitness equipment. The modern and inviting atmosphere creates the perfect ambiance to push your limits and achieve your fitness goals. Whether you're a seasoned gym-goer or a complete beginner, this studio caters to all levels of fitness enthusiasts. What truly sets Superfit Studio Mitte apart is the exceptional team of trainers and instructors. They are not only highly skilled and knowledgeable but also incredibly passionate about what they do. Their dedication and enthusiasm are infectious, and they go above and beyond to ensure every workout is challenging, fun, and tailored to individual needs. The trainers take the time to understand your goals and provide personalised guidance and support, making each session both effective and enjoyable. The class offerings at Superfit Studio Mitte are diverse and engaging. From high-intensity interval training to yoga and everything in between, there's something for everyone. The variety of classes keeps things exciting and prevents monotony, ensuring that you never get bored with your fitness routine. The instructors bring their unique flair to each session, keeping you motivated and energised throughout. If you're looking for a fitness studio that offers exceptional facilities, expert trainers, a wide range of classes, and a warm and inclusive environment, look no further. Superfit Studio Mitte is simply the best! I can't thank the team at Superfit Studio Mitte (specially Didier) enough for transforming my fitness journey and making every visit an absolute delight. They deserve all the stars and more! Regenerate response

Epic gym. Clean and all the things you need and super affordable. Open 24hrs. Love the general manager Didier. Really kind and helpful.

Already 2 months without water When is this getting fixed? Still not available, cant use the Sauna if I am thirsty

Angry bald employee told me I needed a towel to work out which is perfectly fine but what is not fine is that most if not all people who work out here use a towel that is drenched in sweat and they use it on every machine without using the disinfectant spray and towels. So essentially they are spreading germs all over with their nasty sweaty towels. At least when I wasn't using a towel I was disinfecting before and after using the equipment.

Amazing gym on top of Alexa shopping mall at Alexanderplatz. A good amount of equipment, both for cardio and weightlifting. They also have classes on different modalities. Let's pump up!

Unfortunately I didn't have enough time to get to know everything

Basically a good studio, but it's really a shame that the sauna is switched off earlier and earlier. The “residual heat” argument is a farce — by 9 p.m. (sometimes even earlier, depending on the mood of the employees?) the sauna is just a warm, crowded room. Then don't write that the sauna is open until 10 p.m. Or just let it run until 10 p.m. 🤷🏻‍♂️ “Energy saving measures”? In the end, there is simply less on offer here than what is stated or advertised! As you can read in the reviews here (and hear on site) it really annoys people - what's the point?

I've been training there for more than a year and can only recommend it. There are enough devices for everyone, even if it sometimes takes a little time to get to it, but rarely everything is occupied. You feel comfortable there, everyone concentrates on themselves and the best thing about everything are the nice and helpful trainers. You don't need to be afraid, because they will always help you. Compared to the crowded FitX, where everything is constantly occupied and lockers are constantly broken, it's a real upgrade.

The gym is mediocre, locker room and shower is smelly. Trying to sign out is painful, even if you buy a monthly pass they concider it as a commitment, you need to reach out over email to cancel, then they will charge you twice. Very disappointing in the end. Will never use their services again.

I visited this gym every year. 49 euro for 1 month. Very well equipped and spacious. And they offers free parking. Strongly recommended.

Best fitness center in Berlin. ALWAYS CLEAN...nice staff and lots of different training equipment.

Beware! Impossible to cancel a subscription, despite what the website says. SuperFit wrongly billed, harassed, ignored and finally set debt collectors on my partner, even after we informed the gym ahead of time that we were moving overseas, following the process they requested and writing official letters. The worst in an already bleak panorama of Berlin customer service.

The gym itself is fine, although often full, even at 9:30am. Sadly many customers do not return the equipment to it's proper place, which can result in searching the entire gym for barbells or plates.

Super modern and clean gym great if you are visiting Berlin like me. It is open 24 hours and has everything you can ask for in a gym

I love Superfit!!! Best Gym in Berlin and definitely best team

Staff members are very friendly. The gym itself is modern and clean. Great atmosphere!

(Translated by Google) I've been training with you for a long time and I think it's superfit class! After the course, I was just getting great advice from Philipp about my strength training! Saw him for the first time, seems new to you guys. Stay as you are! Definitely out of competition in Berlin. (Original) Ich gehe schon lange bei euch trainieren und finde das Superfit Klasse! Gerade wurde ich nach dem Kurs noch mega von Philipp beraten was mein Krafttraining angeht! Habe ihn zum ersten Mal gesehen, scheint neu bei euch zu sein. Bleibt wie ihr seit! Definitiv außer Konkurrenz in Berlin.

(Translated by Google) I have been a member of Superfit for 2 weeks and I am generally satisfied: The equipment is OK, you have many opportunities to train and the staff is friendly and helpful. I don't understand why the men's toilets are in such bad shape though (all pee pools are locked). (Original) Ich bin seit 2 Wochen Mitglied bei Superfit und bin im Großen und Ganzen zufrieden: Die Geräte sind in Ordnung, man hat viele Möglichkeiten zu trainieren und das Personal ist freundlich und hilfsbereit. Ich verstehe allerdings nicht, warum die Toiletten für Männer in einem so schlechten Zustand sind (alle Pinkelbecken sind gesperrt).

(Translated by Google) Well (Original) Gut

(Translated by Google) Good fitness studio with women area. Unfortunately a star deduction because the free weight area is sealed off and there are hardly any women there and then crowd in the small women's area. Large changing rooms and even a sauna. (Original) Gutes Fitness Studio mit Frauenbereich. Leider ein Stern Abzug da der Freihantel Bereich abgeschottet ist und sich auch kaum Frauen dort befinden und sich dann im kleinen Frauenbereich drängen. Umkleiden groß und sogar eine Sauna.

(Translated by Google) Top employees! (Original) Top Mitarbeiter!

Would be better more space for training and the personal sometimes is not so friendly

(Translated by Google) Yesterday one of the receptionists told me to wear a mask when training in the gym. I checked your website and it's not true. Please try to inform all of your material about your own regulations (Original) Gestern sagte mir einer der Angestellten an der Rezeption, dass ich beim Training im Fitnessstudio eine Maske tragen sollte. Ich habe Ihre Website überprüft und es ist nicht wahr. Bitte versuchen Sie Ihr ganzes Material über Ihre eigenen Vorschriften zu informieren

(Translated by Google) Price performance is right, you can't expect more for 19.99 € (Original) Preis Leistung stimmt man kann nicht mehr erwarten für 19,99€

(Translated by Google) Good facility and nice staff (Original) Gute Einrichtung und nettes Personal

Alexa is my favourite branch of superfit. Large space so it doesn't feel crowded and great variety of classes.

(Translated by Google) A star deduction, for the fact that it is always too crowded in the changing room and classroom. Otherwise everything was great. Top courses, top trainings, top employees :) (Original) Ein Stern Abzug, dafür, dass es in Umkleiden und Kursraum leider immer viel zu voll. Ansonsten alles top. Top Kurse, top Trainings, top Mitarbeiter :)

(Translated by Google) The third most beautiful of three superfits that I know of;) (Original) Das drittschönste von drei Superfits, welche mir bekannt sind ;)

(Translated by Google) It could be 5 more has a prejudiced personal (Original) Poderia ser 5 mais tem um personal preconceituoso

(Translated by Google) Great studio (Original) Tolles Studio

(Translated by Google) Little goodwill on the part of the management after an accident in the studio (Original) Wenig Kulanz seitens der Geschäftsführung nach einem Unfall im Studio

(Translated by Google) Best fitness studio in Berlin (Original) Best Fitness Studio in Berlin

Super

Best affordable Fitness chain in Berlin!

What r u waiting for? Let's TRAIN!!

(Translated by Google) Extremely crowded (Original) Extrem überfüllt

Very nice gym. Lots of different machines and enough space. Lots of Team trainers and you can always join spontaneously. For the courses you need to book in advance. They offer a variety of courses. The only issue i have during the pandemic is that there is always a queue for the sauna especially in the evening, because only 5 people are allowed inside. I wish the service time for the sauna until 10 o'clock would be extended to midnight like lots of other gyms have it. This would help.

Very nice gym, personal is very friendly and always helpful!

(Translated by Google) I love my rowing bench. After a longer Corona break, it's good to be able to come back regularly! Everything is ok! (Original) Ich liebe meine Ruderbank. Nach längerer Corona-Pause tut es gut, nun wieder regelmäßig her kommen zu können! Alles einigermaßen ok!

(Translated by Google) Simply great. My favorite studio (Original) Einfach top. Mein Lieblingsstudio

(Translated by Google) Everything was good, exercise area, sauna, changing rooms ... nothing to complain about (Original) Alles war gut, Trainingsbereich, Sauna, Umkleiden...es gibt nichts auszusetzen

(Translated by Google) Perfect (Original) Perfekt

One of my favourite places in Berlin, atmosphere is pretty good here.the sauna is a really good relief after a hard day working.

Come here if you need double standards and rude and arrogant staff. Basically there are few customers that staff here constantly talking during the training. There’s a queue of people waiting in the line and I don’t understand every day what the heck those staff talk with the same customers and laugh. Seriously everyday. I don’t know whether here is a therapy center for some or a gym. Plus there are tons of rules reminded to the customers however the same rules are never been followed when staff are working out in their free time here. I am coming here since 4 years but I don’t even have the feeling that staff are helpful whenever I have a question. They have an arrogant and weird attitude.

(Translated by Google) Enough places for everyone (Original) Genug Plätze für alle

(Translated by Google) Good studio with lots of courses and good staff (Original) Gutes Studio mit vielen Kursen und guten Personal

(Translated by Google) It's a gym so it's best to check it out for yourself. (Original) Es ist ein Fitnessstudio, schaut es euch am besten selbst an.

(Translated by Google) super great team of trainers ... great courses ... excellent value for money (Original) supertolles Trainer-Team... tolle Kurse... Preis-Leistung hervorragend

(Translated by Google) A very nice studio. (Original) Ein sehr schönes Studio.

(Translated by Google) Despite Corona restrictions, you can now train very well in Alexa’s SuperFit. For me it is one of the best fitness centers that I know: a large selection of equipment, many different courses, good advice and a pleasant atmosphere. I feel good there❣ (Original) Trotz Corona Beschränkungen kann man im SuperFit von Alexa jetzt sehr gut trainieren. Für mich ist es eines der besten Fitness Center, die ich kenne: große Geräteauswahl, sehr viele verschiedene Kurse, gute Beratung und angenehme Atmosphäre. Ich fühle mich wohl dort❣

Spacious and clean. Nice staff

My favourite studio for many years.

Best gym for the price thanks to my friend who recommended it to me

Friendly staff and nice space for workout. 24/7 is a huge plus.

This is very good gym. There is shower,sauna etc.

I like the place, the hall is super clean, the workers are very friendly. There is a great variety of group courses and trainings.

Nice polite and employees helpful with your work out .. clean and in a perfect condition equipments.. Ps: try the team training can be hard but very helpful…

Not very accommodating for tourists. One day passes or €20 but a month pass is 50. If I come three times then I get a month us? Why is the day pass so marked up? Then they won’t let me enter unless I have a towel so they want me to walk back all the way to my hotel to get one or I buy one from them. They need to change something

It was a very positive experience, I was in Berlin for work and I don't speak German but only English, but the guys on the staff were very kind and helpful. excellent cleaning of the changing rooms and bathrooms

An aggressive ghetto crowd is turning workouts at the Mitte studio into an unpleasant experience, even outside the rush hour. The studios in Europacenter and in Charlottenburg are more recommendable in these contexts. The gym is well equipped though and nicely clean, but forget about relaxing in the sauna as it is overexposed to light and there is often loud chatter amongst the crowd. Other studios are handling the sauna situation better. There are also great yoga courses, especially the spiritual and health-oriented yoga coached by Vera is very enjoyable.

Good gym with a lot of equipment. What I particularly like are courses they offer. They have a lot of courses everyday, but you need to be there at least 15 minutes in advance otherwise you can't find a spot. It also has a sauna

Best superfit location in Berlin I visited so far, the pace is huge you have enough machine for everyone, and also the locker room have only HUGE locker. I really recommend it.

A huge and very clean gym . When in Berlin I really love to train there. Friendly and helping staff. They gave me some very useful advice and helped me a lot with the exercises, especially with the training for my back. One of the few in Berlin with air conditioning!

friendly staff, gets super crowded in the evenings though and I'm not sure how they clean the machines since it's 24/7. a lot of people leave the machines uncleaned and sweaty.

Standard monthly subscription costs 23,90€ for 12 mo commitment with additional 19,90€ service fee every half year. Been here before few years ago. They have wide space in 3,5 sections and offer a variety of machines as well as trainer led courses in a big room and team trainings with the machines. Overall not a bad offer and affordable for reasonable price. Prices went up as expected since covid and inflation. The Superfit bottle costs about 4€ and card holder about 2€ extra too but the bottle doesn't have the thing for the card holder to snap on anymore. So would not recommend to order those and just bring your own bottle. Normally you cannot refill your bottle with drinks if you don't use the one from superfit but I saw many ppl just refilling their own bottle. One more manco: they don't have hair dryers and their sauna is only one room and mixed genders.

Best SuperFit in town at least in my experience. In terms of equipment and machines is quite complete, I wish the other branches were as well equipped as this one.

Despite the climate crisis, Superfit still offers a discount on parking tickets. I like being in this studio, but I would like a discount (if anything) on ​​my monthly ticket if I can come to the studio without harming the climate and my environment. Apart from the fact that it's a bit strange to drive to the gym in the car.

Sauna is closed with no announcement, it’s open until 10 pm but turned off at 9 pm so it’s not hot enough at the last an hour. The water server is out of order forever. They never take care of lost and found. They never keep customers’ personal belongings. Just to ask any questions, you have to go there in person. The phone doesn’t work, so slow email replies.

I've been there for a few months and find the studio quite good, especially an unbeatable price/performance ratio. Lots of current devices (Matrix), huge area and number of devices, very large range of courses (which I don't use). Sauna and free drinks. 3 hours free parking in the Alexa parking garage. Three things that could be improved: 1) Heat the sauna until 10 p.m., if already announced until 10 p.m. (yes, I know, "use residual heat" - but it means lukewarm to cold). Even longer would be even better. The energy crisis is over, electricity is no longer so expensive. 2) Enforce house rules in the sauna (constantly people from certain cultures in their underwear or without towels on the benches, using cell phones in the relaxation room). 3) Dim the sauna lighting/use weaker ones: this extremely bright stage lighting like in a clinic is really the opposite of relaxing. In every decent sauna there is a subdued, pleasant dim light for relaxation. Otherwise very satisfied, super nice and helpful trainers, highly recommended!

The worst gym experience ever. Data misusage and terrible customer support. Definitely do not recommend.

What particularly binds me is the warm and competent staff. The courses are varied and always enriching. The central location in the Alexa Shopping Center makes it easy to come by regularly. I am grateful to have found such a pleasant gym.

A beautiful studio! The studio is very clean, the selection of machines is huge, a huge selection of courses, a sauna and a drinks facility are also available. The staff are all friendly and helpful. I especially like Didier and he is the best for me. I would love to come back here.