I was in Berlin as Exchange Student from September 2018 to December 2018. I guy at the reception told me that since I payed with my card at the gym every month, I did not have to do anything and just not pay when I was done there and moving. So as he told me, I did not do anything and moved home, 6 months later I got freaking inkasso from them. Now 2 YEARS after I moved out of Germany I get an email that I have to pay from 01.04.2019 to 01.05.2021, in total 708€. I guess they can check when my card was last used, in December 2018, and I had an membership where I payed every month. And as mentioned the dude in the reception said to me I don't need to do anything when I move, since I physically pay my membership there when I did pay for it. I answered the mail today with almost the same as I answered here, and if it's one thing they WILL NOT get, is my money for a membership that I quitted in 2018. And I don't care what you say, you will see my name here and I bet no one else in Germany has the same name as me since I'm not from Germany. So please get my out of the system, disable/delete my account. Remove me from your lists, I DO NOT LIVE IN GERMANY and has not used your gym since 2018. Do I need to write this again so you can understand this? If I get one mail where it says that I have to pay something to Superfit from superfit, inkasso or other things, I will BLOCK your mail

This gym was very clean, updated and efficient. The workout area felt spacious and spread out which is unique for the area. The group fitness room is amazing and wish I could have taken a class but didn’t have time with my one-day pass. You don’t need a locker as your key card acts as the locking system for the lockers. Entrance is from inside the Europa center. You will need to take the stairs or elevator up to the dedicated floor. There are not water fountains, so bring your own bottle to refill at the bottle filling station.

Super central, free parking, lovely employees, pleasant atmosphere and clean location! The weight area is a bit small, but when it's full there are long waiting times. Regarding the cleanliness, I have to add that this studio is the first in a long time that is really cleaned and constantly clean, no matter how much action is taking place here!!!! Thank you for letting me be a part!

I have spent MONTHS trying to cancel my membership. It is impossible to get ahold of anyone. Not to mention they're trying to make me pay for the months where the gym was shut due to Covid-19. This place is a scam, beware and do not join this gym. Notice how many of the high reviews come from accounts with just 1 review... fakes!

Overall, I am extremely happy with the gym. The wide range of training options, the motivating atmosphere and, last but not least, the outstanding support from trainers Albert and Alex make this studio a clear recommendation. A big thank you to the entire team for a first-class fitness experience!

(Translated by Google) The most unsympathetic employees I have ever met in a gym, luckily my contract can be canceled on a monthly basis. I come to training in a good mood and go out in a bad mood. That is really so strange that it seems to me as if it is an instruction to be extra rude. When I told a friend about this, his words were, “You wonder? Superfit is known for having such rude workers, nothing new ”. (Original) Die unsympathischsten Mitarbeiter denen ich je in einem Fitnessstudio begegnet bin, zum Glück ist mein Vertrag monatlich kündbar. Ich komme gut gelaunt zum Training und gehe schlecht gelaunt wieder raus. Das ist echt schon so kurios, dass es mir vorkommt als wenn es eine Anweisung ist extra unhöflich zu sein. Als ich das einem Freund erzählt habe waren seine Worte: „Das wundert dich?? Superfit ist doch dafür bekannt so unhöfliche Arbeiter zu haben, ist doch nix neues“.

Sad customer review: we work till very late than coming to the club work out and want to relax in sauna that should be open till 22, sadly they switch off the saunas on 21, latest at 21:30 when there is full, people want to relax and can't, everyone is angry and talk about it. Boys at the counter keep saying that it's on , but it's simply not true, so if you care about evening relaxation, which we found important don't take this abo, we took the late abo only bc of that,now not sure if changing the club would work better.

(Translated by Google) The club leader is absolutely unsuitable, extremely unfriendly and even almost insultingly aggressive. Such a person shouldn't lead this position simply shameful for this great fitness chain !!!!! I'm gone today I wrote my resignation !!!!!! (Original) Der clubleiter ist absolut ungeeignet, extrem unfreundlich und sogar fast schon beleidigend agressiv. So jemand sollte nicht diese Position leiten einfach beschämend für diese tolle Fitness Kette!!!!! bin da weg hab heute meine Kündigung geschrieben !!!!!!

(Translated by Google) What a shame, what started so well ended so badly. Despite my and my partner's termination, only his termination was accepted, mine was simply overlooked and the money continued to be withdrawn - even despite the closure during Corona. Request for verification and multiple proof of termination was skipped, no conversation possible, but debt collection. Just super gross business methods. NEVER AGAIN! ** Addendum: alleged offer to clarify via social media is wasted time (Original) Schade, was so gut begann, endete so unglücklich. Trotz Kündigung von mir und meinem Partner wurde nur seine Kündigung akzeptiert, meine einfach übersehen und das Geld weiter eingezogen - auch trotz Schließung während Corona. Bitte um Überprüfung und mehrfacher Nachweis der Kündigung wurde übergangen, kein Gespräch möglich, sondern gleich Inkasso. Einfach super eklige Geschäftsmethoden. NIE WIEDER! ** Nachtrag: angebliches Angebot zur Klärung über Soziale Medien ist verschwendete Zeit

While the gym and facilities are great, the customer service and the contract are absolutely horrible. After the gym was closed during the Corona lockdown, I sent them an email in May to cancel my membership. They never reacted. They then proceeded to send me bills via email. I told them I had already canceled my contract due to the Corona lockdown and belonging to a risk-group. They finally responded with an email today saying I can cancel my contract on 31.03.2021, and that they had sent me to a collections agency for the rest of the fees! They are trying to tell me that my contract lasts 13 months! I was lied to when I signed up! They told me I could cancel my contract with a month's notice. I'd be happy to pay one month if I missed the cutoff date to cancel for May, but they are demanding hundreds of Euros now. Stay away from this scam company.

(Translated by Google) Fitness contracts and the corona crisis Many people are currently asking themselves the question: “Do I still have to pay my membership fee for the fitness studio even though it was closed due to Corona?” The legal experts at Stiftung Warentest say: “From a legal point of view, there is probably a legal impossibility. The fitness studio is no longer able to provide the gym services due to the general public order. The customer loses his right to use the studio. And the studio loses its right to demand payment (Section 326 (1) of the Civil Code). Reimbursement of membership fees. If the customer has already paid for the whole year, he can request the reimbursement of the part of the fee that is attributable to the Corona period (Section 326, Paragraph 4 of the Civil Code). However, many studios also offer to extend the studio contract for the Corona period. The studio guest does not have to pay anything for the period of extension. Voucher instead of money. Customers with reimbursement claims due to a corona-related studio closure can also be compensated with a voucher if they signed up for membership before March 8, 2020. The voucher must contain information that it was issued due to the corona crisis and that the customer can request the voucher value to be paid out if a voucher is unreasonable for him or if he has not redeemed it by December 31, 2021. Unreasonable vouchers. A customer can refuse the voucher and, in exceptional cases, insist on a refund if the voucher is “unreasonable for him in view of his personal circumstances” (Article 240 Paragraph 5 Paragraph 5 Introductory Act to the Civil Code). The law does not say when such personal circumstances exist. As can be seen from the justification for the law, the federal government envisions cases in which the customer is not able to pay vital living costs such as rent or energy bills without paying out the voucher value. So if you want a reimbursement and not a voucher, you have to write to the gym and explain to the operator why he urgently needs the money to live now Perhaps the operator should find out what rights there are for members. Contributions are still being debited, although the help due to the corona pandemic can be applied for ..... that is not possible and I hope that the vouchers will also be offered online (affects the months due to the closure due to the corona pandemic) that go to Entitlement to repayment of the contributions paid from January 1, 2022. (Original) Fitness­verträge und Corona-Krise Viele Menschen stellen sich aktuell die Frage: „Muss ich weiter meinen Mitglieds­beitrag für das Fitness­studio bezahlen, obwohl es wegen Corona geschlossen wurde?“ Dazu sagen die Rechts­experten der Stiftung Warentest: „Es liegt juristisch wohl ein Fall der recht­lichen Unmöglich­keit vor. Dem Fitness­studio ist es wegen der öffent­lich-recht­lichen Allgemein­verfügung nicht mehr möglich, die Studio­leistungen zu erbringen. Der Kunde verliert seinen Anspruch, das Studio nutzen zu können. Und das Studio verliert sein Recht, Bezahlung verlangen zu dürfen (Paragraf 326 Absatz 1 des Bürgerlichen Gesetz­buchs). Erstattung von Mitglieds­beiträgen. Hat der Kunde schon für das ganze Jahr gezahlt, kann er die Erstattung von dem Teil des Entgelts verlangen, der auf die Corona-Zeit entfällt (Paragraf 326 Absatz 4 Bürgerliches Gesetz­buch). Viele Studios bieten aber auch an, den Studio­vertrag um die Corona-Zeit zu verlängern. Für den Zeitraum der Verlängerung muss der Studio­gast dann nichts zahlen. Gutschein statt Geld. Kunden mit Erstattungs­ansprüchen wegen einer coronabe­dingten Studio­schließung können auch mit einem Wert­gutschein abge­funden werden, wenn sie die Mitgliedschaft vor dem 8. März 2020 abge­schlossen haben. Der Gutschein muss Informationen darüber enthalten, dass er wegen der Coronakrise ausgestellt wurde und dass der Kunde die Auszahlung des Gutschein­wertes verlangen kann, wenn ein Gutschein für ihn unzu­mutbar ist oder er ihn nicht bis zum 31. Dezember 2021 einge­löst hat. Unzu­mutbare Gutscheine. Ein Kunde kann den Gutschein ablehnen und ausnahms­weise doch auf Erstattung bestehen, wenn der Gutschein für „ihn angesichts seiner persönlichen Lebens­umstände unzu­mutbar ist“ (Artikel 240 Paragraf 5 Absatz 5 Einführungsgesetz zum Bürgerlichen Gesetzbuch). Wann solche persönlichen Lebens­umstände vorliegen, sagt das Gesetz nicht. Wie der Gesetzesbegründung zu entnehmen ist, stellt sich die Bundes­regierung darunter etwa Fälle vor, in denen der Kunde ohne die Auszahlung des Gutschein­werts nicht in der Lage ist, existenziell wichtige Lebens­haltungs­kosten wie Miet- oder Energierechnungen zu begleichen. Wer also eine Erstattung und keinen Gutschein will, muss das Fitness­studio anschreiben und dem Betreiber erläutern, weswegen er das Geld jetzt zum Leben dringend benötigt Vielleicht sollte sich der Betreiber Mal informieren welche Rechte es für Mitglieder gibt. Es werden immer noch Beiträge abgebucht, obwohl die Hilfen wegen der Corona Pandemie beantragt werden können..... das geht so nicht und ich hoffe das Online auch die Gutscheine angeboten werden ( betrifft die Monate aufgrund der Schließung wegen Corona Pandemie ), die zur Rückzahlung der gezahlten Beiträge ab 1.Januar 2022 berechtigen.

(Translated by Google) Caution - keep your hands off who doesn't want to argue for months after the termination. Forever long response times or no response at all. Lousy customer service (Original) Vorsicht - lieber Finger weg, wer sich nicht noch Monate nach Kündigung rumstreiten will. Ewig lange Antwortzeiten oder eben gar keine Reaktion. Mieser Kundenservice

(Translated by Google) Cool studio, super clean, Corona fully under control, nice people. I'll be back. 😊 (Original) Cooles Studio, super sauber, Corona voll im Griff, nette Leute. Ich komm wieder. 😊

(Translated by Google) So incredibly unfriendly, incompetent and outrageous people there! And they want to be "club managers" ... I am not surprised that there have been a lot of negative reviews about it lately !!! (Original) Soo unfassbar unfreundliche, inkompetente und unverschämte Leute da! Und die wollen „Clubmanager“ sein... Wundert mich nicht, dass hier in letzter Zeit viele negative Bewertungen darüber reingekommen sind!!!

(Translated by Google) The new line is absolutely incapable! The employees were converted from trainers to cleaning staff. Whoever speaks to members is detained in an unfriendly manner. Dealing with the members has accordingly become very bad. After I used to enjoy coming here because the team was in a good mood, friendly and full of positive energy, now exactly the opposite is the case! And since I have read here several times that it is due to the current situation: it has absolutely nothing to do with it! Of course, requirements have to be met and that's how it should be. But the sound plays the music. A lack of (social) intelligence on the part of the studio managers leads them to believe that good leadership would be essential if everyone obeyed them submissively. But the result is that many members quit and I see fewer and fewer trainers from the old team, because they seem to be drawing the right conclusions and not being treated like that. It's a shame that I have to change the fitness company because of something like that! (Original) Die neue Leitung ist absolut unfähig! Die Mitarbeiter wurden von Trainern zu Putzkräften umfunktioniert. Wer mit Mitgliedern spricht wird unfreundlich abkommandiert. Der Umgang mit den Mitgliedern ist dementsprechend sehr schlecht geworden. Nachdem ich hier früher immer gerne hergekommen bin weil das Team gut drauf, freundlich und voller positiver Energie war, ist jetzt genau das Gegenteil der Fall! Und da ich hier schon häufiger gelesen habe, dass es an der aktuellen Situation liegt: es rein gar nichts damit zu tun! Natürlich müssen Auflagen eingehalten werden und so soll es auch sein. Dabei spielt aber der Ton die Musik. Mangelnde (soziale) Intelligenz der Studioleiter führt dazu, dass sie der Meinung sind eine gute Führung würde ausmachen wenn alle ihnen unterwürfig gehorchen. Ergebnis ist aber, dass viele Mitglieder kündigen und auch vom alten Team sehe ich immer weniger Trainer, da sie anscheinend auch die richtigen Schlüsse ziehen und sich so nicht behandeln lassen. Schade das ich durch sowas das Fitnessunternehmen wechseln muss!

(Translated by Google) Since the change in studio management, the studio has unfortunately clearly gone downhill. In the past, people liked to come there for training and found a pleasant and motivating atmosphere. This has changed a lot. This is among other things because the trainers hardly have any time to speak to the members. I was recently in conversation with an employee. She was then ordered to clean the equipment by one of the two managers. I can understand that hygiene in the studio is very important right now. However, the studio management lacks the instinct to grant such discussions the necessary space, because this gives the impression that the care of the equipment is more important than the care of the customers. The studio staff tries very hard to respond to the customers. Unfortunately, these efforts are undermined by strange guidelines. There is no longer a feel-good atmosphere here and it is difficult to motivate yourself for a training session in this studio. (Original) Seit dem Wechsel der Studioleitung geht es leider deutlich bergab mit dem Studio. Früher ist man gern dort zum Training gekommen und hat eine angenehme und motivierende Atmosphäre vorgefunden. Dies hat sich stark gewandelt. Das liegt u.a. daran, dass die Trainer kaum noch Zeit haben mit dem Mitgliedern zu sprechen. Kürzlich war ich in einem Gespräch mit einer Mitarbeiterin. Diese wurde dann von einem der beiden Leiter dazu verdonnert die Geräte zu putzen. Ich kann nachvollziehen, dass gerade derzeit die Hygiene im Studio sehr wichtig ist. Jedoch fehlt es da am Fingerspitzengefühl der Studioleitung solchen Gesprächen den nötigen Raum zu gewähren, denn so bekommt man den Eindruck vermittelt das die Pflege der Geräte wichtiger sei als die Pflege der Kunden. Das Studiopersonal versucht mit größter Mühe auf die Kunden einzugehen. Leider werden diese Bemühungen durch eigenartige Vorgaben untergraben. Eine Wohlfühlatmosphäre herrscht hier nicht mehr und es fällt schwer sich für eine Trainingseinheit in diesem Studio zu motivieren.

(Translated by Google) The studio itself is well designed, but there is a very uncomfortable atmosphere and unsympathetic staff (INSIDE). Unfortunately, it works very differently with the competitors, which is why I will also cancel my contract here. (Original) An sich ist das Studio toll gestaltet jedoch gibt eine sehr unangenehme Atmosphäre und unsympathische Mitarbeiter(INNEN). Leider läuft das bei den Konkurrenten ganz anders, weshalb ich auch meinen Vertrag hier kündigen werde.

(Translated by Google) Unfortunately, a lot has changed there recently! Regardless of the current situation, the team has unfortunately developed very negative. A few months ago, everyone was still in a good mood and friendly, now it seems that the new management is pushing their staff to clean and cheer on members rather than worrying about a customer-friendly atmosphere. The employees and members are accordingly in a bad mood. I am far from the only member who agrees. Pity! Termination is out! (Original) In der letzten Zeit hat sich dort leider einiges geändert! Unabhängig von der aktuellen Situation hat sich das Team leider sehr zum Negativen entwickelt. Vor einigen Monaten waren alle noch gut gelaunt und freundlich, jetzt scheint es so zu sein, dass die neue Leitung ihre Mitarbeiter eher zum Putzen und Mitglieder anmeckern antreibt, als sich um eine kundenfreundliche Atmosphäre zu kümmern. Entsprechend schlecht gelaunt sind die Mitarbeiter und Mitglieder. Ich bin bei weitem nicht das einzige Mitglied was dieser Meinung ist. Schade! Kündigung ist raus!

(Translated by Google) I was a member for about 6 months to date, the team in the Europacenter was great, but unfortunately it was replaced. Since that day, the aggressiveness of the employees towards members has been normal, today a young man stands up in front of me and insults me, it doesn't matter what the topic was, but I would never do such a disrespectful behavior towards my customers myself, one to An employee stands in the door two weeks beforehand and says loudly that he steps a step faster. I wrote a complaint by email today and just want to get out of this contract because it is no longer fun to train. Since I myself have been in competitive sports for years, I can only advise against Super Fit in the Europacenter. (Service desert) (Original) Ich war bis heute ca. 6 Monate Mitglied ,das Team im Europacenter war toll, ist aber leider ausgewechselt worden. Seit diesem Tag ist Aggressivität der Mitarbeiter gegenüber Mitgliedern ganz normal, heute baut sich ein junger mann vor mir auf und beschimpft mich, es ist völlig egal was das Thema war, aber ein solch respektloses Verhalten gegenüber meinen Kunden würde ich selbst nie vornehmen, ein bis zwei Wochen vorher steht ein Mitarbeiter in der Tür und sagt lautstark geh mal nen Schritt schneller alter. Ich habe heute eine Beschwerde per Mail verfasst und möchte einfach nur noch aus diesem Vertrag raus, da es hier keinen Spass mehr macht zu trainieren. Da ich selbst jahrelang im Leistungssport unterwegs war, kann ich von Super Fit im Europacenter nur abraten. (Servicewüste)

I had a terrible experience with company through customer service. I had an monthly subscription on January and in a month one of the biggest modern times disaster happened in Turkey, which is where I am from. I tried to handle the huge trauma in here Berlin, but couldn’t sustained it well and to be able to get a support and also giving to my family and friends whom are in a massive grief regarding the disaster with the whole society. Therefore, as everyone can assume, I forgot to inform the gym about the cancellation. And apperantly such an disaster, which declared from dozens of countries as the biggest modern times diasester, which caused the death of more than 60.000 people IS NOT A VALID REASON TO UNDERSTAND AN UNEXPECTED EXCEPTIONAL OCCASION, and asking me money for the time I had to go to Turkey. Further, when I come back after the handling PTSD better in Turkey, I came across with the gym expenses and immediately called them for asking the understanding. It’s not something that happen everyday to everyone. No one expect such a thing to deal with it. Imagine if your country was suddenly struck by a devastating earthquake, causing immense sadness and anxiety for your family, friends, and the people affected by this tragedy. When the earthquake hit Turkey, I felt compelled to be with my loved ones. During this time, it was impossible to prioritize anything else as human life took precedence. I contacted Superfit to inform them that I couldn't prioritize cancelling my membership because I had to be with my family and friends who were affected by the earthquake,I asked them to understand the situation that I was into it. However, I received no response to my email, so I called them. Unfortunately, Superfit's response was disappointing. They claimed that an unexpected event like an earthquake cannot be considered unforeseen, and even in such situations, people should still cancel their membership. They also cited this as a German law. Their statements greatly disappointed me, especially as I was going through a difficult time where people were losing their loved ones, homes, and everything they owned. It was impossible for me to abandon my family and friends during this tragic event, and my emotional and psychological state could not be governed by any rules. It is disappointing that such a large institution places so much emphasis on material values, and their lack of sensitivity and social awareness towards their clients' trauma is unacceptable. Their attitude towards me, their tone of voice, and their dismissive attitude towards the pain and trauma I experienced were all very frustrating. I do not wish to associate myself with such an institution in any way, and I strongly advise agaınst to have membershıp in the Superfıt. A company's profit should never come at the expense of losing its customers in a unfortune way. Instead, it should be a socially conscious and empathetic institution.

Simply top.

SuperFit in the heart of Europe is amazing! The atmosphere here is both motivating and engaging. The staff are always friendly and helpful. I especially want to praise coaches Alex and Albert for their professional guidance. They have a wealth of knowledge and can provide personalized guidance to their members' needs. Their training plans are efficient and varied and have helped me achieve my fitness goals. The equipment is modern and well maintained and the cleanliness of the entire studio is excellent. Overall, I recommend SuperFit Europacenter without hesitation!

Albert, Nico and Flo, the dream team for a good mood

Ruthless money-grabbers run this company. A fraud.

(Translated by Google) 3 weeks processing time for contact with customer service ... but then 0.0 reaction anyway - I go back to FitX, there you can edit your customer account online immediately and will not be fobbed off with excuses (Original) 3 Wochen Bearbeitungszeit für Kontakt mit Kundenservice ... dann aber trotzdem 0,0 Reaktion - Ich geh wieder zu FitX, dort kann man sein Kundenaccount online sofort bearbeiten und wird nicht mit Ausreden abgespeist

The app used for the cardio machines is inaccurate and slow. It also forces you to cool down after 10 min, even if you didn't ask for that yourself, and then after the cool-down it stops the exercise altogether. The treadmills are also slower than the app claims they are. App said i was doing 20km/h when i didn't even sweat. Not recommended if you take training seriously

Be careful 🚨 This studio is temporarily closed 🚨

I was quite happy with this gym, but since the new remodeling of the machines I don't like it at all. It is not practical. Also there is an area open only for women, with machines that only women have, and a worker kicked me out of that area saying it's only for women. It's funny, as a man I can't enter that area, but the woman who cleans can enter the showers while I'm showering. It makes a lot of sense

I've been going to superfit for years and have to say that both the studio and the trainers are great! Alex, Albert and Nico in particular are always in a good mood, spread a very positive atmosphere in the studio and do great courses. I really enjoy training there!

Clean gym. Mixed audience and not just any Gorilla disco pumpers. Showers a bit too few but staff nice and uncomplicated. Overall: Jutty ⛹️🤸😾😾

The staff is not friendly, the cleaning is good, the sauna, which should be opened at 9 o'clock, has been forgotten many times When you say the sauna is not turned on, they say they know, that's interesting.

SuperFit at the Europacenter is really fantastic! The atmosphere here is both motivating and welcoming. The staff is always friendly and helpful. I would particularly like to thank the professional assistance of coaches Alex and Albert. They have in-depth knowledge and are able to provide personalized support based on members' needs. Their training programs are effective and diverse, which helped me achieve my goals quickly. The equipment is modern and well maintained, and the studio overall is very clean. I highly recommend SuperFit in Europacenter!

Excellent gym with dedicated staff The Superfit in the Europacenter is simply great! The facilities are state of the art and well maintained and the staff, particularly Albert and Alex, are extremely professional and dedicated. Thanks to her tailored training plan, I not only improved my fitness, but also significantly increased my dexterity (especially in tying shoelaces faster). The friendly atmosphere and motivated staff make every training session a pleasant experience. I can fully recommend the Superfit in the Europacenter!

Fitness personnel behave like security guards and are constantly walking by and observing the club members.

A great place to workout . Love the classes & team trainings . Amazing instructors . Best part is sauna after a good workout.

(Translated by Google) Hmmm. At the beginning of my membership of Superfit in the Europacenter I felt comfortable and there was a pleasant atmosphere. However, since the reopening of Superfit, after the lockdown, I don't feel comfortable there anymore. Since the new management has been in place, I have the feeling as if the trainers are only cleaning while the studio managers are only talking on the phone. The old trainers seem to be leaving the studio one by one, which is why I am considering changing the studio or even quitting. Mainly because I loved the atmosphere. Hope it changes for the better again. (Original) Hmmm. Zu Beginn meiner Mitgliedschaft bei Superfit im Europacenter habe ich mich wohl gefühlt und es herrschte eine angenehme Atmosphäre. Allerdings seit der Wiedereröffnung von Superfit, nach dem Lockdown fühle ich mich dort nicht mehr wohl. Seit dem es die neue Leitung gibt, haben ich das Gefühl, als würden die Trainer nur noch putzen, während die Studioleiter nur telefonieren. Die alten TrainerInnen scheinen auch nach und nach das Studio zu verlassen, weshalb ich auch am überlegen bin das Studio zu wechseln oder gar zu kündigen. Bin ja vor allem dort, weil ich die Atmosphäre so geliebt habe. Hoffe es ändert sich wieder zum besseren.

(Translated by Google) Here one offers the members the best service at really low prices, which neither affects the quality nor the variety of the studio. Despite the current restrictions by "Corona", you have a pleasant training experience. (Original) Hier bietet man den Mitgliedern besten Service zu wirklich niedrigen Preisen, worunter weder die Qualität noch die Vielfalt des Studios leidet. Trotz der aktuellen Einschränkungen durch "Corona" hat man ein angenehmes Trainingserlebnis.

(Translated by Google) Never come again! (Original) Komme nie wieder!

(Translated by Google) Actually, I've always felt really comfortable in the studio, but since the studio management and deputy studio management have changed, the “second home” has been disappearing more and more. You can also clearly see that the “old” coaches are moving more and more to other studios, which is a shame. The management should be less concerned with ordering the trainers and members around and talking on the phone all the time and rather be responsible for the team-you feeling. Otherwise very nice studio. (Original) Eigentlich habe ich mich in dem Studio immer super wohl gefühlt, aber seitdem die Studioleitung und stellvertretende Studioleitung gewechselt haben schwindet das “zweite Zuhause” immer mehr. Man merkt auch sichtlich, dass die “alten” Trainer immer mehr in andere Studios wechseln, was sehr schade ist. Die Leitung sollte sich weniger damit beschäftigen, die Trainer und Mitglieder rum zu kommandieren und die ganze Zeit zu telefonieren und lieber für das Team-Du Gefühl einstehen. Ansonsten sehr schönes Studio.

Really bad behaviour against the visitors of the city. Evenmore, they asked me €90 for a day pass. For god sake... The gym is less than average

The staff are nice and friendly. The gym is well organized. 👍🏽👍🏽

I don’t recall ever having had a worse experience with any company. Edit: The biggest joke is that they now replied to this review asking me to get in touch via email. It is precisely the customer service via email that left such a nasty impression. My rightful demands (such as not paying for months when the studio was closed) that I sent via email were always answered by the same generic email which did not in the slightest respond to the paragraphs and court cases I was citing. I felt truly spat upon by the kind of treatment I received via email from superfit. Never before has any customer service treated me so disrespectfully, condescendingly and incompetently.

I like the courses and the infrastructure in general, for the price it is super. But it is just the beginning of Spring and the air inside the gym is unbearable - stinky, warm and absolutely no air circulation! Is this even healthy?! Inside the Fitnessraum for the courses it is even worse, I couldn't even finish a class because I could not stand being inside that stinky sauna. And when I asked an employee about it, he said there's nothing he can do, that the air conditioner is on hahahaha pure joke. Absolutely impossible and not sanitary at all.

I’m writing about the same issue almost a year later, and nothing changed even though there was a promising reply from the stuff. The weights are getting worse and worse, i.e. lighter and lighter (not to mention its ergonomic quality for the body pump). Here and at Superfit Mitte the situation got really ridiculous, also in Neukölln. Even few trainers said they mentioned the poor condition of the equipment to the management several times, but it brought no changes. Is this your greatest professionalism and respect towards the customers, Superfit?

Be careful!!! Was tricked into paying for a membership but never had access to the gym. I wanted more information so I did an online registration with SuperFit Gym. The website stated that a valid ID/passport, and a 12-month residence permit in Germany were required to complete the registration. I did not provide these documents, nor did I have a 12-month residence permit. I have never visited the gym or completed registration, but SuperFit claimed a contract was legally concluded and activated my membership. They then demanded payment for services never provided or used (I would not even be able to enter the gym) even engaging a debt collection agency, National Inkasso GmbH. I reached out to SuperFit, citing relevant consumer protection laws, but they insisted that the contract was legally binding. They ignored continuously that my registration was not completed. All they wanted was to make a profit by any means necessary. Please be cautious about SuperFit Gym. They ignored what they claimed on their website, were unwilling to have fair and open communication, and just wanted some extra money. So I paid nearly 200 EUR for an absolute scam.

I've been a member of SuperFit for two years, and I can't recommend it enough. The gym is consistently clean and well-maintained, and the staff is exceptional. They're knowledgeable and incredibly friendly and encouraging.

Very clean and very nice view. One star deducted because of the free weight area, which is definitely too small.

Nice gym

It's great that the gym has 24/7 hours and diverse group training options. If yoga is your focus (like myself), exploring specialized yoga studios might provide a more suitable environment for your practice. Something else I personally dislike about this gym is the view during training which is inside of the Europa center. Additionally the group training area is also not as clean as expected! Chalk is poured on the ground making you become chalky during exercises.

To

I usually go to a gym in a different area, but after going here I can say I really enjoyed it!

I really like the equipment and structure of the club. Great course offers

Generally great. One star less because some machines were only one and I was quite cold when taking a shower (both the water temp even with the highest temp setting and the room temp in the cabinet room). Never used the sauna, so can't tell

The sauna here has never been a highlight but now it will be closed for months. Fat minus point

YOU ARE RIP-OFFERS. WITHDRAW MONEY FROM YOUR ACCOUNT EVEN THOUGH NO ONE VISITED YOU. DISGUSTING

A good but small gym. A lot of cardio machines but not so much free weights. Things that get broken does never get fixed. You cannot use the big training hall when there is no class. Personell is more interested in that you are using a towel or not have a bag rather then helping you out in your training.

Going there every day is one of the best habits. Showers are cool. Machines are up to date. Paying fees are super and there is also a sauna. Vibes to this place are good and the crue helpful.

(Translated by Google) Great, clean, bright studio, where members (must) observe the corona rules and cleanliness of the devices. It is somehow understandable that the Corona opponents and loose members are irritated with the current measures and therefore they let their frustration off here. But either we stick to the temporary AHA rules or the studio has to close again and as a result we have to train at home again and the employees' workplaces will be in danger again. The machines are new and have a smart TV. There is also WiFi, a women's area and a drinks dispenser. The trainers are correct, helpful and often take a tour to check that everything is in order. I feel well looked after here and that's why I continue to train despite the difficult situation (Original) Tolles sauberes helles Studio, wo die Mitglieder die Corona Regeln und Sauberkeit der Geräte beachten (müssen). Es ist irgendwie verständlich, dass die Corona Gegner und lockere Mitglieder mit den aktuellen Maßnahmen irritiert sind und daher lassen sie ihren Frust hier ab. Aber entweder halten wir uns an die vorübergehenden AHA Regeln oder das Studio muss wieder schließen und infolgendessen müssen wir wieder zu Hause trainieren und der Arbeitsplatz der Mitarbeiter wird wieder in Gefahr sein. Die Maschinen sind neu und haben einen Smart TV. Außerdem gibt es Wlan, einen Frauenbereich und einen Getränkespender. Die Trainers sind korrekt, hilfsbereit und machen oft einen Rundgang um zu prüfen, ob alles in Ordnung ist. Ich fühle mich hier gut betreut und deswegen gehe ich trotz der schwierigen Situation weiterhin trainieren

The gym is big, the machines are modern. A sauna is a really big advantage. The receptionists and trainers seem very arrogant. The music at a course was way too loud and the trainer did not react on my request to make it more quite.

(Translated by Google) Devices and certain areas are still cordoned off, and yoga mats are not available either. I recently trained at FitX and McFit, everything was available there without restriction. In my opinion, the studio takes the measures far too seriously, which is why the employees annoy you about every little thing (sometimes in a rude and arrogant way). I have already signed up with McFit and I will definitely not renew my contract with SuperFit. (Original) Es sind immer noch Geräte und bestimmte Bereiche abgesperrt, Yoga-Matten auch nicht verfügbar. Habe letztens bei FitX und McFit trainiert, dort war alles ohne Einschränkung verfügbar. Das Studio nimmt die Maßnahmen meines Erachtens viel zu ernst, weshalb man wegen jeder Kleinigkeit (z.T. auf unhöfliche und arrogante Weise) von den Mitarbeitern genervt wird. Habe mich bereits bei McFit angemeldet und werde meinen Vertrag bei SuperFit definitiv nicht verlängern.

Super

This is one of the best GYM I've been into in Europe, the Staff are so Great and friendly, it's 50 euros for a one month membership which is good for me.

The Superfit facility at The Europa Center is seriously one of the best gym options in all of Berlin. First of all … the facility is really spacious and offers literally all of the modern state-of-the-art equipment. The trainers and staff are very friendly and helpful. The facility is clean and the equipment is really well-maintained. The trainers are eager to help and will to take time with you. Also they understand what you are striving for and they WILL get you there while having fun. The classes are intense for every level athlete, and you will love the diverse workout combinations. The facility is open 24 hours and there is always someone available if you need advice or assistance. For € 20 per month you really cannot beat the price, considering you are also able to visit all of the facilities in Berlin.

Clean, friendly staff and good space overall. The only thing this gym needs is at least one more cables machine for men, very important. Also I like that women has their own space for more privacy. Thumps up

Love love my gym. It's like a surprise box for me , the classes are amazing. You can go there and do you! But ending up joining a class.

I wish I could give them less than 1 star but unfortunately the option is not available. To hate this gym I have following grounds. 1. I subscribed to the gym via their website using English language. As per website, I was supposed to go to any of the gym to execute the contract by signing it. They sent me a contract via email that was in German language. As I never went to the gym to sign it so I didn't bother about it. After 2 months they asked me to pay a handsome amount to them including fines. I asked that I never signed, they said still it is binding. I paid the sum 2. I terminated the contract immediately but it is going to effect next year and i have to either go to gym or pay them. 3. Meanwhile I got severe skin allergies and got pregnant also and asked them to pause the contract so I can get myself checked and treated, and they are not letting me to pause the contract. I am much depressed due to their inhumane behaviour. And they don't attend the calls and reply to emails very late. I am going to sue them definitely. No one must go to this gym. It is filled with unprofessionals.

Hi superfit team. This gym is a good and clean one, staff also are really nice but it has a really big problem. Even though it has a lot of empty space, there are few machines !!so this leads people waiting in line for an exercise. For example there is only one cable tower for men area!!!!. or there are only 3 benches! Every gym has at least two machines for an exercise. Me and my friend are gonna cancel our contract just because of this. Waiting in line in the middle of the workout is not a good thing.

There are a lot of people who occupy gym machines, and don't share them with others. They just sit between takes and doing nothing except staring in theirs phones in doom scrolling for a looooong period of time. Please do something with this king of misbehavior. Gym is a public space, where people come to work and take care of their health. They must share machines with others if they don't use it. Sorry, I chose an another gym.

Great I like this place and the workers are friendly. The people there are really nice too

The studio is well equipped, but very crowded in the evening. Day ticket for €20 is quite expensive.

There are not enough equipment for the number of members they have. The ventilation in the gym is especially bad in the men's free weights area. It is stuffy and the air is stale. I am editing My review here to reply to the response. On several occasions, I comment to the staff about the bad ventilation. They told me that there is nothing that they can do as the air was controlled by the building management. I even wrote to SuperFitness office but still nothing was done. The impression I got was they really don't care. I do not recommend this gym.

Spacious. Good and clean changing rooms. Courses. Separate women areas for circle and training.

Great gym, have all the utilities, very clean and you can get coaching sessions for your workout. The only downside might be the price compared to other gyms.

Great and wonderful

Overall, pretty clean and nice. My biggest frustration is that they used sand weights for group classes. You get sweaty in a class and you have gross sand all over you. The weights also weigh different, depending on how much sand has fallen out of the weight. For how much I'm spending per month, it just feels so cheap.

Unfortunately, I note that the gym does not provide clear information about whether the showers and toilets are open or not. There is no corresponding information on either the website or the app. This means that it is only possible to determine on site whether these facilities are accessible or not. If the gym shared such information, we could save ourselves a lot of inconvenience. It would be desirable if management addressed this communication gap as soon as possible to improve member experience.

I would feel safer if there were more surveillance cameras. After all, a Rigibs wall was damaged again and again and it looks to me as if a fist was used for it. The sauna can only be used to a limited extent for me because there are some members who behave inappropriately. The cleanliness and the additional equipment that were purchased are very positive.

The gym is big, super clean, organized and the apparels well distributed. The staff could be more friendly. The price is the same as the most gyms in Berlin.

It is your average chain-gym but at least it is 24/7 which many gyms in the area are not. Like many gyms in Germany it is very machine heavy but it has a decent space for free weights and body weight exercises. I only go in the early morning but then typically it isn't super packed, clean and chill. I just wish the kettlebells go higher than 16kg and they would have more tools for mobility available like rubberbands, etc.

Good value for money but sometimes quite crowded

Not too crowded. Day light throughout the whole studio except the course room. Welcoming staff. Diverse members.

Nice fitness center, it would be perfect if they had hairdryers. Superfit is really super and my intention is just to help you to be even better. Look at the hairdryers from FitX, they are always working (Im also member there) Maybe you can buy the same. idk

(Translated by Google) I do not recommend linden (Original) Lipa niepolecam

(Translated by Google) Great studio, very clean, the Corona rules are observed, which makes me feel safe during training. Above all, I would like to highlight the studio management (Lukas), who, despite the many tasks, actively addresses members, keeps small talk and improves exercises. Great atmosphere 👍🏼 (Original) Super Studio, sehr sauber, es wird auf die Corona-Regeln geachtet, wodurch ich mich beim Training sicher fühle. Vor allem möchte ich die Studioleitung (Lukas) hervorheben, der trotz der vielen Aufgaben auch aktiv Mitglieder anspricht, smalltalk hält und bei Übungen verbessert. Hammer Atmosphäre 👍🏼

💪

(Translated by Google) Very cool. Souvenirs found. Found food and the dog was allowed in everywhere. The toilets were also cleaned directly. Very well. (Original) Sehr cool. Andenken gefunden. Essen gefunden und der Hund durfte überall mit rein. Auch die WCs wurden direkt gereinigt. Sehr gut.

(Translated by Google) All devices up to date, mostly not that full, great opening times! (Original) Alle Geräte auf dem neuesten Stand, meist nicht so voll, super Öffnungszeiten!

Top

(Translated by Google) 5 stars there. otherwise it would be 6 👍👍 (Original) 5 Sterne gibt. sonst würde 6 👍👍

Five Stars! I love SuperFit (Europa-Center)! We are a great family 👪 All the best Folks xoxo

Great machines, very nice staff, clean studio. I really like it.

(Translated by Google) The new trainers work really well. Since then, the cleanliness of the studio has also been impeccable. Keep it up! (Original) Die neuen Trainer arbeiten echt top. Seitdem ist auch die Sauberkeit des Studios tadellos. Weiter so!

Being a member for almost 12 Years by Super Fit Group I did find that Super Fit Europa Center Great location and Great atmosphere Surrounds by Very proficienal Cotches I did get Offer for free to be able to use the machine the Write way to get the best Results for My Body that Was by trainer Mr ( Mark ) .Including Work out Program for few Weeks plus Advice for Some healthy Food to increase the body Strength, all this for free from Super Fit Services . I do recommend hardly to all Members try work out by Super Fit Europe Center .

(Translated by Google) Since I couldn't make a phone call, I had to redeem the voucher on site. It was very nice and pleasant to communicate with the cool studio manager Marc. :-))) (Original) Da ich nicht telefonieren konnte musste ich vor Ort den Gutschein einlösen. Das war sehr nett & angenehem in der Kommunikation mit dem coolen Studioleiter Marc. :-)))

(Translated by Google) Always cool (Original) Immer cool

(Translated by Google) Everything always top, everyone friendly + warm, top courses (Original) Alles immer top, alle freundlich + herzlich, top Kurse

(Translated by Google) Great studio with great location and offers! It seems like there is a new team that said ... keep it up guys !! 👍 (Original) Super Studio mit toller Lage und Angeboten! Es scheint so als wäre neue Team das sagen hat...weiter so Leute!!👍

Agreed with Michelle Clinch Mendelsen regarding the physical environment and facilities over there, The Superfit facility at The Europa Center is of the best gyms in Berlin. It literlly equiped with the modern equipments, having friendly and helpful trainers and staff members. I am really inspired from the facility for 24/7 and there is always someone available if you need advice or assistance. Moreover, € 20 per month are reasonable fee, considering to visit all of the facilities in Berlin.

All nice but not pull machine, don't like the Disposition of the machines

A really good gym with a wide range of machines for both cardio and weight training. Spacious, with a large open floor area for free-form training. Free water or flavoured water is available for everyone and the sauna and relaxation area are nice additional extras for the cost of membership. Staff are friendly and knowledgeable - I recently had one of them spend fifteen minutes helping improve my form when performing deadlifts, simply because he had seen that I was putting my back at risk of injury. The downside of this gym is that the free-lifting areas are rather small, severely limiting how many people can use it at one time, especially with corona restrictions. Only two people can use the lifting cage (deadlifts/squats etc) whilst there is currently only space for maybe six or eight people in the free-weight area with the dumbbells, which is very restrictive at busier times (late afternoon, mostly). Other than this, I can thoroughly recommend it.

Not busy in the mornings and loads of machines. Not many rack places

Adequate gym with good range of equipment and excellent sauna. Daily rate is 20 Euros. Easy access. Third floor of mall

Small but neat. Sauna n resting place are great.

One of the better superfits in Berlin but relatively small free weights section.

The best gym with the best , most supportive trainers. I feel so at home here

Nice clean place..almost reminds me of equinox in Los Angeles..Overall I can get a nice workout and limited people there if I go early enough. Perfect place to workout while I'm in Berlin Germany

I like this gym. Nice athletes and helpful and competent staff, as well as sufficient sports equipment in clean rooms. The treadmills with a view of the Europa Center's atrium are cool!

It is actually very nice, clean and efficient. The trainers are always friendly and happy to help in everything. The training here is really hot lol. I recommend that you come and take a look and buy a season ticket, because the price corresponds to the quality!

I grabbed a month pass as I was visiting the city for 2 weeks. I train regularly and was happy to find this gym near me. It has a great range of equipment and areas to do your thing. I trained during the earlier morning and a couple of afternoons and there was plenty of space and I only had to wait a few times for a machine. The staff are terrfic and friendly. Wish I had asked their names as I would happily throw them a thanks...It is always hard to visit a new gym and they made me feel very welcome. Enjoy this place, its very clean, music is good, well equiped and friendly! Danke schon :-)

The best gym ever u have everything there everything is new I would recommend all the people to go there The best guy there nico 🥰🥰🥰

Reply to owner: Add more cables for flys cause the whole gym has only 1 pair and 99% of the time you have people Q ing to use. Sauna is always full and a little dirty sometimes

The overall gym experience was great. Special praise goes to Nico and Albert for their outstanding customer service. Their professionalism, kindness, and willingness to help members truly enhanced my experience. The gym's atmosphere is motivating, and the wide range of equipment and classes allows members to achieve their fitness goals. The cleanliness and maintenance of the facility are also commendable. Overall, I am extremely happy with my experience at the gym.

At the Superfit Europa Center you can experience fitness at the highest level. The selection of state-of-the-art equipment and diverse course offerings is impressive and offers something suitable for every training style. But what makes the visit here truly unforgettable is the outstanding commitment of Alex and Albert. With their professional expertise and friendly manner, they ensure that every customer feels well looked after.

In the Europa Center, where hope germinates, Albert's wisdom, my back now freed. Through Alex's plan, my body re-strengthened, The future shines, freed from pain. His diet, my fat defeated, Gratitude that penetrates deep into my heart. Forever connected, until the end of life, In the Europa Center gym, my saving grace.

A great studio, with a lot of nice people and employees. Particularly noteworthy: Alex and Albert, always helpful, always funny, always professionally competent, and always up for a chat. Three 🤩 🤩🤩

I've been at Superfit for a long time and love going to the Europa Center. It's great that the free weight area has been expanded and new equipment is available. The trainers are very nice and the studio manager in particular is very helpful and committed.