After lockdown get bill for all closed mouthes, because it I was not canceled my membership! Great idea, not to told be that I need cancel or I will be charged even when gym was closed, not send per month notifications about my account, just wait for 7 months and then send a bill !!! What then was frizzing of accounts that was told by staff in gym before lockdown? Very strange way to process corona lockdown time. Not notified about about charging of every closed month? Not able to give access but still wants to get payed. Not answering on mails, not picking up phones, only staff in gym still friendly and helpful but can not affect on situation. Or this is strange and ugly way to hold members in club that surely will work in other way, and every one in my company who was visiting this gym now will look for new one. And options that you give to us are not working in many case. Sad, good gym with good stuff but so not friendly behaviour.

It is only about money. You have to pay even if the gym has been closed since November. And now that I'm not even in Germany anymore (since May) I had to pay for May to. You call yourselves professionals? You are mobsters.

I had a super bad experience with the trainer teaching the 5 pm Sunday class - body pump. She was rude and horrible. She yelled in german for 5 minutes without knowing that I don't even speak the language. I joined the gym five minutes back at 4:55 pm CET and went to the class directly. The person at the front did not tell me the rules correctly, and she yelled at the top of her voice in german when I said I don't speak or understand german; she said that's not my problem. So I left the class and went out. Her rudeness did not stop there; she left the class and ran after me that I should pick the instruments. I said you asked me to get a towel, so I should get one from reception and then she went back. After the class, I told her that look I didn't understand German, and she was like - that's not my problem, and that I should learn German And I should read the contract, and when I said it was in German, she was like, there you go and rolled her eyes. She looks pretty frustrated overall. Everyone seems overworked in the gym, and I am upset that I paid for the month. By reducing the price to 24.99, my first-hand experience is that it has put tremendous pressure and trainers like her show frustration at members. I will never go to her class again, and she should NOT be allowed to talk to anyone like that again. Overall terrible experience and not recommended. It is people like her who earn a bad name for the place.

Taking down 2 out of the 5 stars of my previous review and here's why: Some of the staff spend way too much time going about and telling people to wear a towel on the machinery seats, when what they really should worry about is whether people are using the machines correctly or not. Nice tips are always welcome! And please, nice words such as: "Please" and "Thank you" are never out of fashion, we're your customers and most importantly human beings. Best regards.

(Translated by Google) Honestly I have to say only few farmers work as trainers in the registration area The people are really rude (Original) Ehrlich muss ich sagen nur paar Bauer arbeiten als Trainer in Anmeldung Bereich Die Leute sind echt unfreundlich

(Translated by Google) Insolence! When I went to the toilet, I closed the door and peed while standing, but was observed by the staff and advised that I should not do it. Can you tell your staff that it is quite uncomfortable to be seen peeing, especially when the door is closed? Thank you! (Original) Unverschämtheit! Beim Klogang machte ich die Tür zu und habe im Stehen gepinkelt, wurde jedoch vom Personal beobachtet und darauf hingewiesen, dass ich es nicht machen soll. Könnt ihr mal euer Personal darauf briefen, dass es ziemlich unangenehm ist, wenn man beim pinkeln beobachtet wird insbesondere wenn die Türe geschlossen ist? Danke!

I've left Germany since 05.05 and i have sent my notice to terminate my membership since 30.04. I have also sent the Abmeldungsbestätigung, which clearly state that since 05.05.2021 I DO NOT LIVE IN GERMANY ANYMORE. I seems that this was not enough for them to cancel my membership. On Monday (10.05) i noticed that they charged my bank account. Immediately i canceled the charged and today i received a mail from Superfit that claims that i should pay not only the monthly fee but also i should be charged for the canceling of the payment. Here is my question: It only took you two days to notice the canceling of the payment and sent me an Email, but you haven't seen my Kündigung, which i have sent you since 30.04? I only rate you with one star because there is no option for zero stars.

I have been a part of this gym for years and had to get off the contract due to pregnancy. This was a very hard process because their cancellation policy is terrible, i had to pay for many many months before I could get out of my contract. Overall, they are there to make money.

The equipment is a bit old and some machines are squeaky - they're not being maintained well. The air conditioning in the free weight zone has been broken for over a month and they are not repairing it! Nobody knows when it will be repaired... Before you sign up check the temperature (especially in the summer). Otherwise low price, good atmosphere, opened 24/7 and staff friendly (limited English).

Trainers show good attentiveness even when there are large crowds and are always in a good mood. The courses are simply great! Very versatile. From yoga to body attack, there is something fun for everyone who wants to train. For me, the attractions are the space where the courses take place. Good location for shopping afterward.

Ruthless money-grabbers run this company. A fraud.

An extremely rude treatment from the administration, they made fun of me. I moved to a city 500 kms away and I cancel my contract claiming that I cannot use the facilities anymore because I am not living in Berlin anymore. I sent them all official documents as the “Meldebescheinigung”. However, they still want to make effective a contract for the next 13 months (ending in July 2020). So basically they want to cash around 250 Euros from me knowing that I am not able to use the fitness studio anymore. In this regards, they threatened me showing how the German courts sentenced in their favor in such cases. I hope this review help people and moreover Expats to not choose this fitness studio

(Translated by Google) Incorrect debits, unfriendly staff, absolutely (!) Dirty ... Don't worry, people! Update on the operator's answer: I think it's great that you're trying to settle claims afterwards. But it’s wrong with the business model at the front and back. Who e.g. comes directly with debt collection, without warning, he may have the right on his side, but certainly no sympathy. The service employee who answers all Google reviews afterwards doesn't help me either. All in all, a poor service level. (Original) Fehlerhafte Abbuchungen, unfreundliches Personal, absolut (!) dreckig... Macht da nur einen großen Bogen drum, Leute! Update auf die Antwort des Betreibers: Finde ich toll, dass ihr im Nachhinein versucht Schadensregulierung zu betreiben. Aber da stimmt es am Geschäftsmodel vorne und hinten nicht. Wer z.B. direkt mit Inkasso kommt, ohne vorher zu mahnen, der hat vielleicht das Recht auf seiner Seite, aber sicher keine Sympathie. Da hilft mir dann auch der Servicemitarbeiter, der im Nachhinein alle Google Rezensionen beantwortet, nicht. In Summe ein schwaches Servicelevel.

(Translated by Google) I am absolutely disappointed with the fitness studio, one star is still too much. No answers to questions or requests made due to the Corona situation. Instead, a debt collection company was put on me. In this regard, too, I couldn't reach the gym. The customer service is under all pig or simply not available. After 4 years I canceled my contract ... After 6 months now, there was still no response from superfit, and there was no e-mail with a reminder as SuperFit claims here. (Original) Von dem Fitnesstudio bin ich absolut enttäuscht, ein Stern ist noch zu viel. Keine Antworten auf Nachfragen oder Anträgen die auf Grund der Corona Situation gestellt wurden. Stattdessen wurde mir ein Inkassounternehmen auf den Hals gehetzt. Auch diesbezüglich konnte ich das Fitnesstudio nicht erreichen. Der Kundenservice ist unter aller Sau bzw. einfach nicht vorhanden. Nach 4 Jahren habe ich meinen Vertrag gekündigt... Nach mittlerweile 6 Monaten kam immer noch keine Rückmeldung von superfit, auch gab es keine E-Mail mit einer Mahnung wie hier von SuperFit behauptet wird.

(Translated by Google) I had bought a mask from the studio on my last visit. I will ignore that it costs 3 euros. I did not have my portmanteau with me and was informed that I would have to pay later with an EC card. OK. Then today (next visit) I unfortunately forgot to bring money. But of course, as a customer with an annual subscription, I have no plan to get away with the 3 euros but the person working there cannot understand it. A conversation with the manager would not be possible. My passport and all bank details are on the computer. Or why you can't just move in from the bank like every month, please don't ask. Why I would not pay intentionally remains to be seen. Stiff and incomprehensible service. (Original) Ich hatte beim letzten Besuch ein Maske vom Studio gekauft. Das es 3 euro kostet werde ich ignorieren. Ich hatte mein Portmanteau nicht dabei und wurde informiert dass ich muss mit EC Karte später bezahlen. Ok. Dann heute (nächste Besuch) hatte ich leider vergessen Geld mitzubringen. Aber selbstverständlich, als ein Kunde mit einem Jahresabo habe ich kein Plan mit den 3 euro abzuhauen aber der da arbeitet kann es nicht verstehen. Gespräch mit dem Manager wäre nicht möglich. Mein Reisepass, und alle Bankdetails sind dabei im Computer. Oder warum Sie nicht einfach vom Bank einziehen können wie jeder Monat, bitte nicht fragen. Warum ich mit Absicht nicht Bezahlen würden sei dahingestellt. Steife und unverständliche Service.

(Translated by Google) Unfortunately, during the Corona period, there was not even information via email about how things are at the current time. In the past, Superfit-Charlottenburg was a studio with an incredibly good price-performance ratio. Unfortunately, the quality of the employees suffered a lot due to a lot of changes. A studio manager who talks so loudly on the training area that it drowns out the studio music as well as his own headphone music is just one of the strange things. The staff is basically not as friendly as before. Other superfits, on the other hand, are more sensitive. In me you have lost a longstanding satisfied customer who will no longer enter this studio and has canceled his membership. Too bad! (Original) Leider gab es während der Corona-Zeit nicht mal eine Information via E-Mail, wie es sich zur aktuellen Zeit verhält. Früher war Superfit-Charlottenburg ein Studio mit einem unglaublich guten Preis-Leistungsverhältnis. Die Qualität der Mitarbeiter hat leider durch vieles Wechseln sehr gelitten. Ein Studioleiter, der sich auf der Trainingsfläche, so lautstark unterhält, dass es die Studiomusik, sowie die eigene Kopfhörermusik übertönt, ist nur eine der seltsamen Auffälligkeiten. Das Personal ist grundsätzlich nicht mehr so freundlich wie früher. Andere Superfits dagegen beweisen da schon mehr Fingerspitzengefühl. In mir habt ihr einen längjährigen zufriedenen Kunden verloren, der dieses Studio nicht mehr betreten wird, sowie seine Mitgliedschaft gekündigt hat. Schade drum!

(Translated by Google) I was an employee there. Unfortunately, I could never really find my way into the team. As I came out of the bank, I was used to other standards and felt like I was bumped into a wall for the first time. However, I wanted to suppress these feelings for the time being because I wanted to adapt to the working conditions in order to be able to complete my temporary contract. The studio itself was always kept super clean, but in my opinion the staff room was not always kept clean, which made me feel bad about changing clothes or having lunch. Unfortunately, I could not comment on this, because I did not want to cause further problems in the team chemistry as a newcomer. That team chemistry was crumbling has often emerged in the team meetings. Unfortunately, nobody was able to explain to me why I ended up clearly in the red with my working hours. But maybe just a 'dust catcher' was needed during the corona closures. My previous post, which has since been removed by me, was unfortunately too strongly influenced by emotions. Now grass has grown over it and I have decided to comment again. About the studio: Good hygiene, cleaning women do a good job, price is okay. Courses are huge, devices are unfortunately a little short, but well that's the philosophy. But as an experienced fitness type it is not easy for me to conclude the contract with the customers, but then to leave them on their own because they are the regulations. Think of course :) In this sense! (Original) Ich war dort als Mitarbeiter tätig. Leider konnte ich mich im Team nie richtig einfinden. Da ich aus der Bank kam war ich andere Standards gewohnt und habe mich dann erstmals vor eine Wand gestoßen gefühlt. Diese Gefühle wollte ich aber vorerst unterdrücken, da ich mich den Arbeitsbedingungen anpassen wollte, um meinen befristeten Arbeitsvertrag absolvieren zu können. Das Studio an sich wurde immer super rein gehalten, jedoch war meiner Meinung nach der Personalraum nicht immer rein gehalten worden, was mir kein gutes Gefühl gab mich dort umzuziehen oder zu Mittag zu essen. Leider konnte ich mich diesbezüglich nicht äußern, da ich nicht weiter für Störungen der Teamchemie sorgen wollte als Neuling. Dass die Teamchemie am bröckeln war hat sich in den Teammeetings des Öfteren herauskristallisiert. Leider konnte mir auch niemand erklären, weshalb ich am Ende deutlich im Minus war mit der Arbeitszeit. Aber vielleicht wurde auch nur ein 'Staubfänger' während den Corona-Schließungen benötigt. Mein vorheriger Beitrag, der inzwischen von mir entfernt wurde, war leider zu stark von Emotionen geprägt. Jetzt ist Gras drüber gewachsen und ich habe mich entschlossen, hierzu nochmal Stellung zu nehmen. Zum Studio: Gute Hygiene, Putzfrauen machen gute Arbeit, Preis ist okay. Kursangebot ist riesig, Geräte kommen leider ein wenig zu kurz, aber na gut das ist eben die Philosophie. Aber es ist als erfahrener Fitnesstyp für mich nicht einfach mit den Kunden zwar den Vertrag abzuschließen, aber sie dann auf sich alleine gestellt zu lassen, weil es die Vorschriften sind. Denke versteht sich :) In diesem Sinne!

My partner and I used Super Fit for 2 months before lock down and had an ok experience. We paid for the month of November 2020 and were unable to use that month due to the lockdown beginning on November 2nd. We inquired about the month of November 2020 on November 7th and received a response in January 2021. My partner had emailed the same day and received a response in March only to then find out we were being charged on a monthly basis. When she cancelled on the 15th march, she received a response confirming the cancellation on March 30th and a full cancellation notice as of April 23rd. We contacted the gym on a Saturday to see if we could cancel the bill as we're moving to an area of the city where there's no Super Fit facility. They told us to come back Monday as the office would be open. We then went back to see if we could cancel the bill on Monday and were met with an unsatisfying response telling us we needed to call the office. We called the office same day, and were told that they did not need to notify us that a bill was accruing. While the person who took our call was friendly, the answer didn't take our case into account. It doesn't matter if you don't need to contact your members, the fact is we're all in extraordinary circumstances and taking advantage of people who may or may not have lost jobs during these times is opportunistic and lets everyone know what kind of company Super Fit is. I'm incredibly lucky I have a job during these times, though thinking of the members who don't, and those who you're taking advantage of to pay 100's of euro. You're relying on technicalities to get what you want, which will hurt your reputation longer term. Poor communication, unprofessional staff and honestly not a great facility for the price. Edit: @Superfit, the issue is you don't include an option to null the amount if people don't choose to use it. No matter what, you're forcing people to pay after COVID. My partner and I are moving to an area in Berlin where Superfit doesn't exist. What are we supposed to do? Pay for a service that won't be provided to us?

I have been extremely happy with superfit charlottenburg until today. I always look forward to the live courses after a long week and I have had very good experiences with all the different trainers. However, whoever taught Body Attack there today at 15:30 was absolutely rude! I had failed to bring my towel inside the room and 30 mins into the course she stopped to tell me in front of the whole class of about 30 people that if I don't have a towel "there is no body attack for me." and she did not continue the class till I left. There are much more subtle and respectful ways of talking and treating people. I'm appalled and I hope this trainer does not return to work with superfit till she learns to treat people better.

Although I couldn't use it, I wanted to see what they had.

The equipment is a bit old and some machines are squeaky - they are not well maintained. The air conditioning in the free weight zone has been broken for over a month and is not being repaired! Nobody knows when it will be repaired... Check the temperature before registering (especially in summer). Otherwise low price, good atmosphere, open 24 hours and friendly staff.

A gym where you are not allowed to jump rope! I am shocked!! I got there today at 4 p.m. and walked past a guy who was using his mat as a prayer mat and praying. Everything was fine, but when I wanted to jump rope, an employee came and forbade me to do so. He also wanted to make me aware that I wasn't allowed to hit the sandbag with kicks, elbows or knees. People pray there and use equipment without towels and that's okay. Just jumping rope isn't possible! Guys, what's wrong with you? At JR you can even use course rooms when there isn't a course taking place there. In any case, that is a reason for termination 👎🏾

Great studio, great team! Especially since there has been a new studio manager, you can notice that the hygiene standards have increased enormously. The new studio manager is very good for the studio and the atmosphere, everyone has to stick to the rules, the members' concerns are taken seriously and he also proactively helps the trainees with the equipment. Finally a competent studio manager who seems to understand his job, big praise :)

(Translated by Google) Not to be recommended (Original) Nicht zum Empfehlen

Takes advantage of Autodebits. No reminders of payments.

(Translated by Google) ATTENTION! Absolutely not recommendable. 1. Completely overcrowded studios 2. Obsolete devices 3. Arrogant staff 4. Customer service does not respond to emails In addition, no great emphasis is placed on the necessary hygiene measures. The devices are properly disinfected after use is rather a rarity! (Original) VORSICHT! Absolut nicht empfehlenswert. 1. Völlig überfüllte Studios 2. Veraltete Geräte 3. Überhebliches Personal 4. Kundenservice reagiert nicht auf Emails Zudem wird kein großer Wert auf die erforderlichen Hygiene Maßnahmen gelegt. Das Geräte nach dem Gebrauch ordnungsgemäß desinfiziert werden ist eher eine Seltenheit!

(Translated by Google) I canceled on time and sent the cancellation by registered letter with acknowledgment of receipt. Now it is claimed that I did not give notice on time and should continue to pay the premium for 1 year. That is ridiculous and outrageous !!!!!!!! (Original) Ich habe fristgerecht gekündigt u.die Kündigung per Einschreiben mit Rückschein abgeschickt. Nun wird behauptet,ich hätte nicht fristgerecht gekündigt u.soll 1 Jahr lang weiter Beitrag zahlen. Das ist lächerlich u.unverschämt!!!!!!!!

(Translated by Google) Very dirty and unfriendly (Original) Sehr dreckig und unfreundlich

Nice gym and friendly staff. Somehow I lost my card 3 days after joining the gym and needed to pay 19€ for a new one, which I find expensive. Apart of that, I like that the staff check from time to time if the machines are clean. Fun fact: I was surprised that the showers were "open" and without "privacy" in women's area, but that's more of a cultural shock I think :) It has a good variety of activities that you can sign up for. I definitely recommend this gym!

- Weight room way too crowded, and way too hot - Only 1 flat-bench ???? - Equipment is at least 10 Years old - The head office for contracting is utterly incompetent + for people that use cardio machines (massive area) + people that like courses + good personel (in the gym / not in the office!) I don't recommend going here if you lift weights...once you signed an agreement you are stuck with this place.

Clean and friendly environment with lots of classes and great service throughout. I almost deducted one star because sometimes there is nobody at the entry when you need staff for help, also the attention buzzer doesn’t seem to work.

Unfortunately there are only three showers for the men, which is far too few for such a large studio, so there are often queues in the showers and the shower runs for a full 10 seconds, so you have to press this button every 10 seconds. Not much fun... Otherwise everything is quite good, except the free weight area could be a little larger.

Good

I was a few days ago there to sign up and the trainer, a blonde guy, who was at the reception made an inappropriate joke. Unfortunately the first impression was ruined... Moreover the other day, when i came first time to train, i did not take the towel, because i musunderstood it. The same guy told me that i am not allowed to train so i had to leave. Of course, i do understand hygine rules BUT there are desinfektion sprays which you could use for desinfektion of the surface. I have seen then next time when i came.

Good luck trying to reach to their customer support. They don't pick up the phone and, if you e-mail them, you only get an automatic response that they will take 4 to 6 weeks to answer you!

For everyone going to a gym: please shower or at least use deodorant before working out!! Please!!!! One guy is there every day (early morning) smells so bad that you cannot come any closer than 8-9 meters. Signed up 1,5 years ago and loving it. There are only perks here. Conveniently located and reachable with bus and train. 24/7 open Very clean and nice people. You won’t find obnoxious and aggressive guys pumping iron like there’s no tmrw. Friendly staff Super cheap! Can’t beat 20 euros a months with 12 months contract Negative: you can’t use jump ropes for some reason Not suitable for guys wanting to practice fighting sports

In a good location, and also big enough. They have women area, also have enough space and equipments for male members. Everything is new, and clean, if you wanna just stay alone, no one will annoying you.

The difficulty of talking to someone is impressive: the chat does not work, the phone is not answered and the email is expected to be answered in 3 weeks ( with luck!) If you have a firm, you need to know that facilitating customer contact is paramount. And I don't want to wait 2-3 weeks to understand why you deducted more than double my tuition.

I did a test day paying €19.90 which had to be returned to me when I registered, but it turns out that when I registered the day after the test they said that they would not return it to me since I had to register the same day I did the test and nobody told me about it before. i feel totally ripped off, definitely be careful with that

I recently had the unfortunate experience of joining Super Fit Gym in Berlin, and I must say it is the absolute worst place to work out. From the moment I stepped into the gym, it became clear that this establishment lacks the basic amenities and standards one would expect from a fitness center. First and foremost, the gym had an incredibly limited number of machines. It felt as though there were more people waiting in line for equipment than actually working out. This shortage of machines made it extremely frustrating to complete my workouts efficiently and effectively. It's disheartening to pay for a gym membership only to find yourself constantly waiting for your turn to use a machine. Moreover, the lack of oxygen in the gym was alarming. The stuffy and suffocating atmosphere made it nearly impossible to breathe properly during my workouts. It felt as if I was on the verge of passing out due to the poor air quality. To exacerbate matters, the absence of windows and ventilation only worsened the situation, trapping stale air and making the gym feel like a claustrophobic dungeon. To add insult to injury, when I decided to cancel my membership due to these unbearable conditions, Super Fit Gym continued to charge me without any explanation. Despite following the appropriate cancellation procedures, they kept billing me for additional fees and services I had explicitly terminated. The experience left me feeling frustrated and deceived. Perhaps the most disappointing aspect of Super Fit Gym was their customer service. The staff exhibited a complete lack of professionalism and courtesy. They were unresponsive to inquiries and complaints, showing no concern for the well-being or satisfaction of their members. It seemed as though they were more interested in taking money from their customers rather than providing a comfortable and enjoyable fitness environment. In conclusion, I cannot emphasize enough how much of a disappointment Super Fit Gym in Berlin turned out to be. With a severe lack of machines, suffocating air quality, absence of windows and ventilation, unjustified charges after cancellation, and abysmal customer service, this gym fails to meet even the most basic standards. I strongly advise anyone considering joining Super Fit Gym to look elsewhere for a fitness center that actually cares about its members and provides a conducive environment for a successful workout.

A great place to workout and take a steam bath in the sauna.

We recommend

Very nice gym but weights are not organized at all

This is a fabulous chain of very clean and modern gyms that are great for people who travel like me. Helpful travel tip if you are going to be in town more than 3 days and workout daily get the one month pass for 50 Euro vs spending 20 Euro every day

Good place to workout only except peak hours. Men's shower is awesomely crowded during evenings, if avoided peak hours the best gym. Instructions on machines could be in English for safety reasons.

Of course as always the service was great! The gym is always clean, fun, and trainers are always super helpful! I love that I don’t have to bring my own water as they already have it. Just bring your water bottle!

(Translated by Google) Price performance is great (Original) Preis Leistung ist super

(Translated by Google) Extremely good value for money and very clean and well maintained. (Original) Extrem gutes Preis-Leistungs-Verhältnis und sehr sauber und gepflegt.

(Translated by Google) My best fitness center (Original) Mein bester Fitnesscenter

(Translated by Google) Good location, good price and good studio. 2 star deduction because the store is overcrowded. Training between 4 p.m. and 9 p.m. hardly possible. (Original) Gute Lage, guter Preis und gutes Studio. 2 Sterne Abzug, weil der Laden mega überfüllt ist. Training zwischen 16-21 Uhr kaum möglich.

You can simply not quit and get rid of them anymore

One of the greatest gym vibe in the Charlottenburg ..Wilmersdorf and Ku'damm area..once visited by WWE Wrestler Dwayne Johnson( The Rock -WWE Superstar ) in one of the branch.. They have pretty huge space ..inbuilt with sauna showers and with some aerobics sessions ..yoga and many more in morning and evening time until late evenings with the trainers..also one of friendly staff you can ever get in the reception...they speak English too..24 hours...365/366 days fitness studio (gym) is open..!

The gym is good. It is clean and the staff is friendly. The free weight equipments are old and the room is quite small. Also the air in the free weight room is stale and it is missing an airflow so it feels a bit risky with COVID nowadays.

Terrible customer service and mess, avoid these clubs if you can. My comment will be similar to some negative ones below. I was misguided by a team member in the club that I can put my membership on hold because I was pregnant and going to another country for a while. Then I started to receive emails from Superfit asking to pay for my membership. The first my reply they ignored, but luckily I got the response a month later after sending reminder explaining my situation. I was told that my membership could not be suspended without important reasons. Then my boyfriend in Berlin called them to confirm that one of those reasons might be the confirmation of my pregnancy. I sent the copy of my Mutterpass and received response that “suspensions are not contractually regulated and are only granted as a gesture of goodwill and without recognition of a legal obligation for important reasons”!!! Seriously?! Regarding the club itself: it’s ok. I mostly attended Les Mills classes there. The half of instructors are cool, the fitness room is big, however the equipment used at classes is very old and AC never works properly. If you get a chance, find another fitness club. They will try to get money from you even if you are dead.

Although the gym is all right, the customer service and the communication with the members was very disappointing. SuperFit continued to charge my account for months although I had sent them an email cancellation notice and the abmeldung, as requested. After 3 months, they answered saying that they cannot cancel the membership because they need a separate cancellation letter. An example of bureaucracy and very poor customer service.

Cardio section is perfect but weight area is limited and you should follow empty equipments for specific training

Please don’t come to this gym, any of the superfit is a scammer. Their staffs told you that you can freeze your membership when you are registering but you actually can’t. They are not replying emails and telephone calls, only punctually telling you to pay🙂 would suggest not to pay for this terrible service

Extremely RUDE ignorant staff. Customer service wasted my time with over 80 emails and I still didn't get the promised refund. AVOID THIS SPECIFIC LOCATION

Brilliant sports studio where you can find everything and train really well, whether you do courses, on equipment or with free weights, everything is there. Very nice staff. Recently also with a new equipment park.

Located on the third floor next to the Wilmersdorfer Arkaden. Price is very good for the range of classes, equipments they have. They made some changes and added more training equipments. Separate sauna for women, which closes at 22:00. Free showers with timers to safe water. Free water refill. Membership is only up 18. International guests. There are always a couple of staff members at the reception area, who can help new comers with equipments and trainings. Pictures below are on a Friday evening after 21:00, hence the emptiness.

Pleasant courses but often full and sometimes unpleasant people

The gym is clean and provides diverse group training options, but the women area is relatively small.

Nicest Superfit gym I’ve been, great machine and equipment selection it’s a pity that the rest of the gyms from the chain are not up to this one. (Köpenick, Friederichhain, Mitte) specially because this kind seems to be smaller than some of the others.

That's the first gym i am joining, and I love it. The only thing that I don’t like is that the music during the classes is always the same. Clean gym, friendly stuff and nice vibes. As a queer individual I feel quite comfortable.

It's a neat gym, pretty decent for a commercial gym. more specialised equipment such as belt squat and hack squat machine are present. The only down side is that it is extremely warm inside which I personally find very bothersome.

Great studio and very nice staff!

friendly staff and good equipment - really good gym with very affordable prices

That

Racist attacks against brown skin or conservatively dressed people cannot be ruled out. It doesn't matter to the people working on site and in the administration..... there is a dead silence... Given the number of migrant members, you should allow attacks and not stand in the back of the victims and cooperate with the police and lawyers but ignore letters until files are closed. After my attack in the sauna with the towel, I didn't even dare go back. She kicked me out and insulted me. You stink, you can do that in your country. Despite reporting immediately on site and despite a witness, and although the studio management identified the perpetrator on the computer and showed me her photo and said she was fighting the house ban, she still didn't want to cooperate with the police; and protected the perpetrator. ; I haven't seen anything and can't help you... the racist perpetrator has probably continued to go there for months and as a victim I don't dare go there anymore. My complaint against racism has now been discontinued because my gym promotes racism and protects racists.

Good gym for the price. Unfortunately the customer service is a disaster. I have already sent three emails about canceling the contract but have not received a response after a month. Very disappointed.

Favorite studio

Everything great

Great gym. Responsive team, very hard to find this quality in Berlin. Friendly atmosphere in non busy times. Sometimes spiessig customers in busy times, avoid those. Good air conditioning for hot summer workouts. Reccomended.

NEW GREAT EQUIPMENT IN SUPERFIT WHICH MAKES IT EVEN BETTER. Always ready to nicely surprise and meet customer’s needs!!! Well done! SuperFit is one of the best gyms in Berlin for me. Staff is very friendly, team trainings are great. Separated sauna. All great!

The machines are good/new but It's totally full during the rush hours (17:00 ~21:00) though

(Translated by Google) Well (Original) Gut

(Translated by Google) Nice there (Original) Nett dort

The gym has all the equipment needed, classes are included in the already inexpensive subscription and staff are very friendly and helpful.

(Translated by Google) It's small (Original) Es ist klein

(Translated by Google) I've been in this gym for years and it's good value for money. There are good equipment and courses. It's just a bit crowded sometimes. All in all, a really good gym. (Original) Ich bin schon seit Jahren in diesem Fitnessstudio und das Preis-/Leistungsverhältnis stimmt. Es gibt gute Geräte und Kurse. Nur manchmal ist es ein bisschen voll. Alles in allem ein wirklich gutes Fitnessstudio.

So far, so good. Service at the reception in the gym at Alexanderplatz is quite "Berliner" though. Charlottenburg is a bit better. For Expats, there is someone that speaks English, in case you're not able to speak German. Everything is clean, price is fair, quality is very good.

(Translated by Google) Too many visitors (Original) Zu viele Besucher

(Translated by Google) Regular gym with a great course / relaxation room / sauna (Original) Stamm-gym mit tollen kurs-/ruheraum/sauna

(Translated by Google) Best gym! (Original) Bestes Fitnessstudio!

Can only say good things about the place and staff working there. There's a lot of space between machines, even when it's crowded it doesn't feel like it. Equipment is modern and I'm yet to see a machine that doesn't work perfectly, which tells me that they really take care of their equipment. Also great perks for a fair price. Just an all around great gym.

(Translated by Google) Very friendly and competent staff. New equipment and great courses with great trainers. Sauna and Kuse inclusive everything for the small budget, but with class. The studio in Wilmersdorfer is my favorite studio, even if I could visit all the other studios. I definitely recommend it for young and old. (Original) Sehr freundliches und kompetentes Personal. Neue Geräte und super Kurse mit tollen Trainern. Sauna und Kuse inklusive alles für den kleinen Geldbeutel, doch mit Niveau. Das Studio in der Wilmersdorfer ist mein Lieblingsstidio, auch wenn ich alle anderen Studios besuchen könnte. Ich kann es auf jeden Fall für jung und alt empfehlen.

(Translated by Google) Top! Really good. (Original) Top! Richtig gut.

👍👍👍👍👍👍👍👍👍

(Translated by Google) All good 🤸 (Original) Alles gut 🤸

(Translated by Google) OPEN HALL ЗА (Original) ОТКРОЙТЕ ЗАЛ😭😭😭😭

(Translated by Google) Who came up with the idea of ​​making out the climate at a peak. I almost fell over during the training because apparently there was an urge to fix everything at once. Please manage better (Original) Wer kam auf die Idee Klima auszumachen bei einem Peak. Ich bin beim Training fast umgefallen weil es anscheinend einen Drang gab alles auf einmal zu reparieren. Bitte besser managen

(Translated by Google) Price-performance ratio is right. If you want a more personal, upscale studio, you have to go somewhere else. Very busy at peak times, because the training can take longer because you have to wait a lot. Good yoga classes! The only thing that is bothering is the trainer Kerstin. Has a strange "Schnodder" tone on it which is sometimes uncomfortable and otherwise rather unfriendly, a bit annoying ... The rest of the crew is super friendly and always helpful. If you avoid her and avoid peak times, everything fits for € 20 a month. (Original) Preis-Leistung stimmt. Wer ein persönlicheres gehobeneres Studio möchte muss aber woanders hin. Zu Stoßzeiten sehr voll, da kann das Training länger dauern weil man viel warten muss. Gute Yoga Kurse! Das einzige was stört ist, ist die Trainerin Kerstin. Hat einen komischen „Schnodder“ Ton drauf der zuweilen unangenehm ist und sonst auch eher unfreundlich, etwas störend... Der Rest der Crew ist super freundlich und immer hilfsbereit. Wenn man ihr aus dem Weg geht und Stoßzeiten vermeiden kann, passt alles für 20€ im Monat.

Ok

(Translated by Google) Good (Original) Bom

(Translated by Google) So far only experienced competent employees (Andy 👌). Of course it is very busy at peak times, but that's the way other studios are! Likewise pleasant clientele and pleasant atmosphere. I can highly recommend the courses, but you should have a certain basic understanding / experience with courses such as bodypump (correct execution for squats, lunges etc ...). Sometimes you really have to close your eyes when you see people training ... you can break yourself more than anything else ... the course trainer explains all the exercises, but if your own body perception doesn't work, then it brings the best explanation nothing ... so let vpm trainer show you the basic exercises beforehand! Top offer for 20 euros a month! Incl. Drinks, shower and sauna. I've been happy there for years :) (Original) Bis jetzt nur kompetente Mitarbeiter erlebt ( Andy 👌 ). Natürlich ist es zu den Stoßzeiten sehr voll, jedoch ist das is anderen Studios auch so! Ebenso angenehmes Klientel und angenehme Atmosphäre. Ich kann die Kurse sehr weiterempfehlen , jedoch sollte man ein gewisses Grundverständnis/Erfahrung mitbringen bei Kursen , wie Bodypump (richtige Ausführung bei Kniebeugen, Ausfallschritten etc...) . Man muss manchmal echt die Augen verschliessen, wenn man die Leute trainieren sieht.... da kann man sich dann mehr kaputt machen, als alles andere...der Kurstrainer erklärt zwar alle Übungen, aber wenn die eigene Körperwahrnehmung nicht hinhaut, dann bringt die beste Erklärung nichts... also davor lieber vpm Trainer die Grundübungen zeigen lassen! Für 20 Euro im Monat top Angebot! Inkl. Getränken, Dusche und Sauna. Ich bin seit Jahren gerne dort :)

(Translated by Google) Best branch in Berlin (Original) Beste Filiale in Berlin

(Translated by Google) Very good price-performance ratio and a great range of courses and equipment. Trainers are always responsive and friendly. Of course, some courses differ qualitatively from each other, but you have enough opportunities to try out courses and to choose "your" trainer (kudos to Kerstin). The changing rooms and the studio in general are very clean. I personally also like the good mix of clientele in this studio. Highly recommended! 👍🏻 (Original) Sehr gutes Preis - Leistungsverhältnis und ein tolles Angebot an Kursen und Geräten. Trainer sind immer ansprechbar und freundlich. Natürlich unterscheiden sich manche Kurse qualitativ voneinander, aber man hat genug Möglichkeiten, Kurse auszuprobieren und sich "seine" Trainer auszusuchen ( großes Lob an Kerstin ). Die Umkleiden und das Studio generell sind sehr sauber. Mir persönlich gefällt auch die gute Mischung der Klientel in diesem Studio. Absolut zu empfehlen!👍🏻

Clean, a good variety of equipment and tons of training courses. Id say its better than mcfit, but it does lack bench press stations.

Excellent gym. Everything I need at a very reasonable price.

One of the best gym in berlin. Nb : could u please let me know is it possible to workout from 10 PM -11 PM or can u suggest crowd free timings

Well equipped, spacious and reasonably priced gym. Wide range of activities also available.

Superfit ist Super, I take part to the classes in the morning. On Monday from 11 to the Curs Rücken- Back the trainer is very good. Also the Team short curses are very good. Even it is hard training I am going happy 😊 home.

Decent gym for a good price, tends to be particularly crowded in peak hours. Would recommend if you're looking for a cheap solution to get fit!

If you're thinking about coming here for weights and cables I would definitely avoid. Even in their quietest times it's pretty hard to get a bench and almost impossible to get on the cables. Every other element of the gym is quality though but it's not for me.

Too compact location and less equipments. Always crowded. They need a bigger space to accommodate this amount of members. We can hardly find a spot to workout in peace if we go after 9 AM😏

Something to be aware of: the gym locks the lift entrance at night. Around 9.30pm. I have an injury and was in quite considerable pain and discomfort having to walk down 3 floors on the first night. I wish they would allow access to the lifts so I could actually use the gym 24 hours. At no point was the lift situation informed to me, importantly. Men’s shower has a flat button which deactivates at around 10-15 seconds. With shampoo/body wash it’s very frustrating to use it. Forgetting your card costs a whopping 20€.

Crowded. AC not working. Limited machines in the free weights room. I've to wait on Q for about 20m average to use some machines. Now maintenance going on. Hopefully something will be changed for better soon

STAY AWAY!!! Terrible experience with them, unreliable, no negotiation, and unhelpful. To be clear, I was in germany for 2 months and needed gym. I went there and asked the employees TWO times before I signed up a contract, if it's possible to cancel my contract at ANY time? They explicitly said yes, both times. I signed the contract for the membership and all was well until I had to leave Germany. I emailed them 1 month prior and now their reply has changed, that in order to cancel my membership I need proof of me leaving Germany. I showed them my flight ticket that showed clearly that I left via mail because I already left, AND offered showing them my visa, and they still kept charging me. Absolutely scamming me out of money using lies and terrible means to doing so. I absolutely recommend nobody goes there as scamming you doesn't bother them one bit and I'll be sure to post more reviews on other places about this.

Very good gym. Always found some trainer to help.

Stay away!! Extremely rude clueless and unprofessional staff... They replied with the general customer service email that doesn't even go to that particular branch. As if I can't wait to waste my time and actually bother to email so they can waste more of my time. If they really cared they'd email with the location manager's phone number.

So, today someone stole my outdoor boots from the cloak room. Yes, I left them under a bench outside the drawer. Because you know, they are dirty after the street. I did it many times in 7 different countries. I couldn't even imagine that this might be a problem. The gym itself is less than average. For example, it is prohibited to make a deadlift without shoes (what a funny coincidence!). If you want to do serious strength training, you better find another gym.

Since about last year, there has been a big change in staff and I have felt much more comfortable in the studio since then. The new team is multicultural, significantly more committed and very helpful. I once dropped my Airpods in the Staircase Master and the trainers went to the trouble of unscrewing the device (they actually found it!). I'm very grateful for that!

Clean, spacious training area, & locker room with a wide enough shower area for 6. I’ve been a member since the beginning of the year, January2023. I joined because it’s the only fitness studio in my area which offers a monthly membership without an insane fee for what it provides. I enjoy a gym with various courses as it motivates me to go and workout when I don’t have a workout plan and Superfit is a great option for this. The courses weekly schedule is full with classes in different times of the day, from early morning till 9pm. I have joined different courses so far and loved most of them. 1 start deducted because the gym has a small weight lifting area compared to the size of the gym, which’s always dominant by males and smelly. As a female I struggle to find a time where it’s not packed! It could be bigger or make a benches area/corner for the ladies. 😊

Super

I would prefer to give zero stars. I have been a member of yours for three years, paid regularly and on time and recently borrowed a loan card twice. The third time I was denied access because the guidelines had changed without you informing me and you sent me home from there Share this with the members via email about the new regulations!!!!!!!!

Unhygienic, rude staff that only wants to get more members but doesn't care about regular customers. And bottomless dealings in serious cases with customers when I was attacked and didn't even defend myself, I was told that they wanted us both out and both of us, including the perpetrator, were welcome to train again from tomorrow. They wanted to de-escalate the situation by sending both of them out. When I demanded that they call the police, the only answer they got was that you could do it outside. I was there for 3 years but I will never set foot in this studio again and I advise everyone not to go there. PS look at trustpilot says everything about it