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FitX Fitnessstudio

Gym Fitness center Yoga studio Physical fitness program Indoor cycling

😠 Review update 23/9: multiple police officers in the men's locker room yesterday to investigate another theft from a closed locker. Guy in tears. Unbelievable that this hasn't been fixed yet. I've stopped bringing valuables and am cancelling my membership. Recommend you consider joining another gym.... People often mention people, staff, FitX, studio, contract, clean, equipment, nice, great, free,


Address

Alexanderstraße 7, 10178 Berlin, Germany

Website

www.fitx.de

Contact

+49 30 28096453

Rating on Google Maps

3.60 (1.1K reviews)

Open on Google Maps

Working Hours

  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: (Easter Monday), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: people (25) staff (25) FitX (22) studio (21) contract (21) clean (20) equipment (20) nice (19) great (19) free (19)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ciaran D. 1 year ago on Google • 52 reviews
    Review update 23/9: multiple police officers in the men's locker room yesterday to investigate another theft from a closed locker. Guy in tears. Unbelievable that this hasn't been fixed yet. I've stopped bringing valuables and am cancelling my membership. Recommend you consider joining another gym. Also not a fan of the fake/paid/prompted recent 5 star reviews on here. It's clear which are the real reviews. Review update 17/8: thought I'd get a workout in before work at 8am. It's 19c and pleasant outside, but inside it seems the heating is set to max in the cardio area and there is no ventilation. Really uncomfortablly warm and stuffy. I tried 7 different lockers and they were all broken. This is still truly a one star gym. Review update 8/3: I'd guess less than half of the lockers in the mens changing room work now. Some are taped off like a crime scene (appropriately). Others aren't taped off, so members can play a fun game of "guess which ocker works today" before they get to work out. Review update 29/1: 5 out of 12 treadmills broken, some of them for quite some time now. Come on now... Very nice renovation recently. Unfortunately it's very overcrowded and things are frequently broken and take weeks to repair, e.g. lockers not working, app can't remember what locker you're using, water dispenser has no pressure. In addition, you may as well forget using this gym after work because there are too many people here
    26 people found this review helpful 👍

  • 2/5 Kuba 11 months ago on Google • 15 reviews
    Absolute bust. There’s a slight stench of old urine as soon as you walk into the gym. Absolutely no accessibility - you have to walk up two flights of stairs to get to the regular gym. Lockers have been broken for weeks so you’re stuck dragging your bag with you through the gym. One of the squatting stations have been ‘kaput’ for weeks. If you’re coming at 6pm (and it seems everyone is because there’s absolutely no space) you can’t even properly stretch or warm up because the gym team decided that having a training there with 3-4 people in attendance is a great solution. Will be avoiding from now on. Two stars for location.
    14 people found this review helpful 👍

  • 4/5 Jassy 1 year ago on Google • 214 reviews
    Looks great after the renovation. The devices are great and no longer so worn and worn. Everything is up to date. The studio looks bright and friendly. That's fun Except: the problems with cleanliness actually remained. There are big fat dust mice lying around everywhere, the floor is sticky in some places and has stains, there is hair everywhere. The cleaning fairy who cleans every morning makes a real effort, but perhaps it should also be wiped with clean water. If they could finally get this under control it would be great! Since cleanliness is very important in the studio, the two stars are deducted. ADDENDUM: After a few teething problems with cleanliness, things are getting better and better. The cleaning fairies are better made aware of unclean areas. Attempts are also made to acknowledge criticism. I can't understand some of the comments here! I'm here almost every day. I never had any problems with the water. I'm not standing there for 5 minutes so my water bottle is full!!!! They make an effort and that should be praised. Anyone can complain, only a few can praise. Thank you for trying your best to offer us a great sports experience. I hope more studios will soon be opened, especially around Berlin Mitte, to solve the problem of full studios a little ☺️
    1 person found this review helpful 👍

  • 2/5 Charles Ernest S. 7 months ago on Google • 15 reviews
    Off peak hours are manageable, however it is unhealthy if the weather is over 26c outside for a few days. The gym measured at 30c today with 60% humidity. It was hotter inside than outside. This is the temperature and humidity for hyper accelerated viral, bacteria and fungal growth, and frankly very uncomfortable and it feels like hiking through a jungle. The AC was off, and fans on low. The AC needs to be on and better ventilation.
    13 people found this review helpful 👍

  • 1/5 Cole S. 1 year ago on Google
    Half of the lockers don't work creating chaos in the men's room. ALSO half of the treadmills DO NOT WORK! even at 10PM you have to wait quite a bit for one to be free. Maybe we should also pay half price?!! I look forward to the end of my contract!
    10 people found this review helpful 👍

  • 1/5 Manny D. 1 year ago on Google • 11 reviews
    UPDATED!!! One month later all lockers damaged less equipment working then before! Images attached below!!! HORRIBLE! As a member here I was at this location before the renovation and still am now after. The new studio is fantastic but the problems haven’t changed. When joining I was told the dance studio is open to use when not in session as I’m a dancer, and sadly it’s always locked and not being able to be used where in all the other fitx locations you can use the studio between classes, so this is a huge dissatisfaction and needs to be said when joining! As I joined this location for convenience from my home! After renovations the lockers are worse off then before they don’t close, are always damaged and items have been stolen right out of them since they won’t lock. Water fountain out of service for nearly two weeks. Staff let’s the young girls take photos while “working out” and don’t care about it when brought up to their attention. Xamba instructor is from visual not what I expect a teacher to be and forgets half of her routines. Please wear a professional clothing I don’t want to see your privates through your garments as you are trying to remember you own routines. A lot of the newer machines are already out of service & damaged for weeks, 4 out of 10 running machines are out Of service. This is very sad. Clients are complaining non stop and this is getting frankly worse and worse. I feel this needs to be stated.
    9 people found this review helpful 👍

  • 1/5 Anne H. 1 year ago on Google • 16 reviews
    Recently renovated. Signed up for €24 a month. Place is clean. Nice gift bag at sign up with towel, water bottle and some other swag. Flavored water options for free. So far so good. Update. Gym was closed for a week. I asked for a partial refund and was denied. Asked to cancel in person and they stated I had to go online and do it despite me signing up in person. Log in is not working. Password reset not working. Asked for help again at the desk and stated to open a ticket with them online. Had to wait outside today for 20 minutes due to a water leak in the building that the fire department had to check. I’m really done with FitX. Nov 22 no answer to my ticket and it’s been 3 days. I attempted to send a fax cancellation and the fax number is busy. I guess I will just have to block them with my bank. This is insane the level of unprofessionalism.
    8 people found this review helpful 👍

  • 3/5 Sebastian A. 1 month ago on Google • 73 reviews New
    Update 1/31/24 Negatives first: - the music in the free weight area is horrible - the lighting concept is also terrible, you are constantly illuminated, sometimes halogen spots shine directly onto the benches; A baseball cap helps with sitting/standing exercises - it's actually always full, even after 8 a.m. in the morning. - you should probably be there at 6 a.m., then you'll have peace and quiet Positive: The equipment is up to date and various fat loss courses are also offered. If you can train there very early, then the studio is recommended.
    3 people found this review helpful 👍

  • 1/5 richard w. 1 year ago on Google
    Strongly advise against anybody signing a contract with them. Once you are in, there is no way to get any assistance from customer support, as nobody in the gyms themselves are allowed to access your account. And if you are lucky enough to get on the phone with customer support via their central hotline, then expect to come across some of the rudest people on earth, who make it seem like they are doing you a favor, and always end up hanging the phone after explaining that they for whatever ridiculous reason can't help, even when the mistake is on FitX's end! I am counting down the days until this contract expires so I can go to a gym that has even the most basic desire to satisfy their customers.
    7 people found this review helpful 👍

  • 1/5 senor d. 3 years ago on Google
    (Translated by Google) first of all you have to say that ALL positive comments are fictitious !! this place is hell on earth !!! always really full of strange audiences (assistants) and stressful, as if everyone were going there, matching the disgusting alex .. and n couple of devices are only 2 times !!! yes 2 times !!! a lot of devices are broken, most of them at the stop ... are only very, very rarely repaired, you have to be lucky if there is water in the changing room .. the trainers are not real trainers and not at all attentive oh yes, go to the fitti in your own kack-kiezen ... no wonder it is always so full (Original) zuerst einmal muss man sagen dass ALLE positiven kommentare frei erfunden sind!! dieser ort ist die hölle auf erden!!! immer richtig voll mit komischem publikum (assis) und stressig, als würde jeder dorthin gehn, passend zum widerwärtigen alex.. und n paar geräte gibts nur 2mal!!!ja 2mal!!! viele geräte sind kaputt, die meisten am anschlag...werden nur sehr sehr selten repariert, man muss glück haben wenn es wasser in der umkleide gibt..die trainer sind keine richtigen trainer und überhaupt nicht aufmerksam ach ja geht in euren eigenen kack-kiezen ins fitti ihr ..., kein wunder is es immer so voll
    6 people found this review helpful 👍

  • 1/5 Kusuma N. 2 years ago on Google
    Horrible customer support. I continued to pay during the lockdown hoping I could use the gym after they open, but now they say I can only use for the months paid during lockdown after end of my contract. They just decided this without giving any other options to the customer. My contract ends next year and I wont be able to go to the gym after that, so all the fee i paid during lockdown is going down the drain. Reached customer care to consider these payments for next months or provide a refund. Haven't gotten a response for weeks. Update: There was so such communication, I haven't received a single mail from fitx during lockdown ! Update 2: It was told initially I should be able to use the payment during lockdown for future months not being specific that it will be after the contract ends, I don't understand why it has to be after the contract ends ? Now that am giving a good reason , why can't you consider my lockdown payments immediately or just refund ?? I have paid for around 8 months ! Thinking i am supporting you guys get through the lockdown. This is how you are treating your customer for supporting you during covid
    6 people found this review helpful 👍

  • 1/5 Kirill S. 1 year ago on Google
    Joined this GYM since August 2022 and each day I see the degradation of the service and facilities. It's so sad that the easiest thing to maintain, the lockers, brings so much mess. The half of the lockers are broken and the other half is permanently locked by people who left their stuff inside them and probably left back home keeping those for themselves 😤 Is it that difficult to make the system not to let people out if they have a locked by their card box inside? The staff is not going around to check if something is broken, and you have to go to the reception by yourself every time to point on the broken equipment. Very poor management. I have to go there at 6 am to exercise without any distraction from the crowds and being able to put my clothes in the locker (there were barely 20 people at the GYM, but 80% out of 200+ lockers were unavailable).
    6 people found this review helpful 👍

  • 2/5 Hans M. 2 years ago on Google
    Honestly the worst gym I ever was a member of. What I don’t like: -dirty, filthy training mats, changing rooms, Dirt everywhere dust flying around, dirty toilets and lockers - old equiptment/ too much equipment. I come into this gym and everyone is sitting on a training machine, they are all sitting. So much equiptment its hard to squeeze through - 2x2 meter free training area. Literally. That’s it. Old TRX band, no small weight kettlebells - no sauna, no tanning bed What I like and the only reason I come here; It’s 3 min from my house
    5 people found this review helpful 👍

  • 1/5 alexander w. 2 years ago on Google
    This business is pure incompetence. I have been trying to get them to unblock my account for 8 months, because they are trying to charge me for the closed lockdown months, which I have no obligation to pay. I have wasted 150+ hours trying to reach people via phone, writing dozens of letters, emails, meeting with lawyers, and then dealing with the Inkasso company they hired to chase these bills and literally not one person at FitX was willing to enter into a useful conversation with me to fix the mess they caused. The way they deal with customers is outrageous. I have never had such a horrible experience as a customer in my life.
    5 people found this review helpful 👍

  • 1/5 Stone C. 1 year ago on Google
    After the renovations the gym is actually worse. Where are the escalators?! Sometimes people are injured and still need to workout. They simply cheaped out and installed regular stone age stairs. And the toilets in the men's room? You thought only one is sufficient? The person planned the renovation should be fined/fired.
    5 people found this review helpful 👍

  • 1/5 Alex T. 1 year ago on Google
    I've been in fitness for 11 years and this gym has given me the worst experience of all (I've been a member of 10+ gyms in different cities over the years). This gym is full of uneducated people who have no idea what real gym culture is. And this problem has been there since I first signed my contract. Instead of what a gym should do: motivate and inspire people,this gym’s culture does the exact opposite. I will make sure everyone i know knows about this gym’s culture,so that they don’t get tricked by the price here,because that’s the only good condition that they can offer. I gave 5 stars before,because i was satisfied with the equipment,but lately a lot of locker problems,drink station problems and equipment problems have occurred and the gym has definitely gotten worse
    5 people found this review helpful 👍

  • 5/5 Püren B. 6 months ago on Google • 5 reviews
    It's clean and nice. Trainers are pretty friendly. Tanja gave me English instructions throughout ClassX since I couldn't understand German and ensured I was doing the right moves. I'm definitely going there more often!
    4 people found this review helpful 👍

  • 1/5 Vivek A. 2 years ago on Google
    I was at the Gym on the 25august 2021. I have been a member since 2018 but I find the Front desk very rude, disrespectful and insulting over their behaviours in Alexanderplatz. The executive's name was Yulia ( Julia), I was leaving the gates and eating a snack bar at 22:00 and she reprimands me asking to wear a mask. I produce a certificate while entering of negative corona, walking alone and leaving the gym eating and you reprimand me asking my membership ID ?? I respect rules of covid but not disciplined. Your staff are not my bosses and I pay the money not to be controlled. Fitx of the past had good staff but now I find the young teams and absolute mismanagement. I would not say all but many do not seem to respect clients and rather think we are at the mercy of them. I would want an apology from the staff and I have already written this to personal feedbacks. Gym facilities are good, but staff especially the young do not know how to talk to Matured Clients. This is service industry and Gyms should know to treat with respect and not behave rude. I bring this to the notice after my third encounter with employees who behave rude . I have been paying my fee even during the lockdown but with this behaviour, I would no longer intend to continue and have enough premium gyms that treat people with respect. Warm Regards, Dr Vivek Arunachalam
    4 people found this review helpful 👍

  • 2/5 E R I C O F A L C O N E. 3 weeks ago on Google • 10 reviews New
    Traffic at the gym is getting worse. The quality and quantity of customers has deteriorated. The phenomenon of dwindling marginal performance is becoming increasingly noticeable. I will definitely be quitting this gym very soon. There is no room for any more people. 💁‍♂️ very good! The music just annoys me, but for the price everything is great!
    3 people found this review helpful 👍

  • 2/5 Nicolas E. 2 months ago on Google • 4 reviews New
    Completely packed to the point of being untrainable. The floor is not clean, and there is a lot of smell of perspiration.
    3 people found this review helpful 👍

  • 1/5 Andrea C. 1 year ago on Google
    First experience was a gym crowded of people (16:00 on Tuesday) and no space to change, receptionist who was barely speaking in English, broken wardrobe and bracelet not working. I had to give up after 30 minutes trying to start training and I didn’t at the end. Just terrible.
    3 people found this review helpful 👍

  • 1/5 Andy G. 1 year ago on Google
    Half the lockers in the male locker room have been broken for 4+ months. Becoming unbearable to try and use this place, shame as the gym facilities are good otherwise.
    3 people found this review helpful 👍

  • 1/5 Adam A. 1 year ago on Google
    The gym is rarely clean, only one toilet and one sink for the whole gym!There are no enough lockers because some of them are broken
    3 people found this review helpful 👍

  • 3/5 Fiona B. 6 months ago on Google • 14 reviews
    I’ve been coming here since 2021 so I have Some feedback re: the state of the gym. I really like the Ladies gym, it’s probably the best part. It’s relatively clean and less populated than the rest of the gym. However, the heat in summer is unbearable, you basically can’t do any cardio when the temperature is over 26 degrees. It’s really disappointing that there’s no A/C in a gym of all places. There’s not enough treadmills, and stretching matts. There aren’t cable machines for all the customers. Next up, hygienic stuff. My major disgust is with many of the gym members especially in the Freihandel, rarely if ever have I seen a male member clean the machines/ equipment after use. I also see 50% of gym goers shove their too tall water bottle under the drink taps, it’s really disgusting and spreads disease. Can you please make the space between the drink tap and the drains further apart, so people’s drink bottles don’t touch the taps? It’s really gross…I’ve really had enough of it. I got sick of telling your members to have respect for other patrons every time I saw it. It’s not my job to police your customers. All in all, there’s lots to improve, but value for money, it’s certainly cheaper than other gyms in Berlin.
    2 people found this review helpful 👍

  • 1/5 Shayn M. 3 years ago on Google
    I got very disrespected by one of the employees at the reception. His name is Obi (or Abi) and he rudely refused to serve me after I kindly asked him not to come too close to me because of the covid-19! He was very unprofessional and arrogant. The customer service didn't even take time to reply. I don't recommend you this place
    2 people found this review helpful 👍

  • 2/5 ikarus Z. 3 years ago on Google
    (Translated by Google) I've been training here for a few years, but I've been disappointed since Corona The trainers when they are there, do not urge users to wear a mask because most of them do not adhere to it, especially in the dumbbell area. I also find that a third of the participants train in street shoes is very unhygienic. The hand dryers are still hanging in the changing rooms, which all fours nicely distribute around the room! (Original) Ich trainiere seit einigen Jahren hier, bin aber seit Corona enttäuscht das die Trainer wenn sie mal da sind, die Nutzer nicht auf ihre Maskenpflicht drängen da sich die meisten nicht daran halten besonders im Hantelbereich.Auch das ein Dritel der Teilnehmer in Straßenschuhen trainieren finde ich sehr unhygienisch. In den Umkleideräumen hängen immer noch die Händetrockner, die alle Vieren schön im Raum verteilen !
    2 people found this review helpful 👍

  • 1/5 Anne M. 4 years ago on Google
    The gym is ok, but don't join unless you want to be a member for life! It takes ages to get them to stop billing you when you try to cancel your membership.
    2 people found this review helpful 👍

  • 1/5 Rodrigo L. 4 years ago on Google
    First of all: nobody will help you with anything. Instructions? Forget about it. Problems with your membership? Not a chance. And so on. The call center also is very unhelpful. Very unfortunate, the people are not polite. You should avoid this gym.
    2 people found this review helpful 👍

  • 5/5 Renan B. 2 years ago on Google
    Can I go to the gym without scheduling an appointment? I don't need a personal trainer or whatever, I can work out on my own. The site is not very clear and the next appointment is in two weeks lol. Am I supposed to work out every 2 weeks?
    2 people found this review helpful 👍

  • 5/5 Marc S. 2 years ago on Google
    Awesome gym - has absolutely everything you'd need. They even offer a two day trial which is awesome if you're just passing through. Note for Americans: they can't accept your paper vaccine card. You can get a certificate with QR code easily at any pharmacy though.
    2 people found this review helpful 👍

  • 5/5 Szymon K. 2 years ago on Google
    Was great for my 2 free trial workouts. Unfortunately they don't offer daily/weekly passes so it will be a no go for me for my future trips to Berlin unless I move in permanently. Useful info: - you don't need a lock, you get an electronic card - you don't need to schedule your free sessions if you work out by yourself, you simply come by between 7am-10pm - free water/juice dispenser inside Staff is super friendly, the free weight gym room is packed around 6-8pm, but still manageable to do your workout without too much hassle. The staff was super friendly.
    2 people found this review helpful 👍

  • 1/5 Águeda 2 years ago on Google
    Once I registered I was told that I could cancel anytime (a month earlier than the month I wanted to cancel) I am still paying to this day, a year later, I am waiting for my money back. I only went for 4 days to the gym and I paidan entire year. In order to cancel I needed a de registration certificate. I never got the Almendung so I don’t have a de-registration document. You stopped responding to my emails. If you finally respond to my emails and we solve this issue I will change my review because your gym is not bad, is the treatment that I’ve been receiving.
    2 people found this review helpful 👍

  • 5/5 Thodoris B. 1 year ago on Google
    I will just give 5/5* from me and won't say many words, because at Fit X is also simple 😁 . You go train, motivate, have fun and all in all get healthier!! Simple and perfect at the same time.. 😎 The equipment is more than enough and functional as well, the working out places are very clean and so are the changing rooms. As regards the Fit X staff is very friendly and they can make your day only with a greeting. Well, adding the low membership monthly fee to all this... Oh YES it's a perfect bargain 🤗
    2 people found this review helpful 👍

  • 2/5 Michel B. 1 year ago on Google
    I went there without a towel because I know FitX usually have either a towel service or like a machine you can buy from it a new one for 5€. In this branch (after renovation) they don't have towels service nor the machine works and their solution was and I quote "use ur pullover as a towel"!!!!!!! One trainer was nice and actually apologized for the inconvenience but the forst trainer we spoke to was really unfriendly and dismissive. 2 stars because of the nice trainer and the renovated place it looks and feel new. Yes, I will come back because I still have a couple of months in my subscription but I'm not renewing, for the same price tag other places do better.
    2 people found this review helpful 👍

  • 3/5 ASDFGH A. 1 year ago on Google
    Very nice equipment, nice room, very interesting price. However, the shower floor is always very dirty and don't even try to come between 5pm and 8pm the place is overcrowded you end up waiting ages for any machine.
    2 people found this review helpful 👍

  • 2/5 Milan S. 7 months ago on Google
    Constantly overpacked, no matter what time of the day you come (EDIT: I've checked exact times of my visits on your website and I've tried: 8am, 10am, 12pm, 3pm, 8pm, 10pm and 11pm, and still always packed = maybe it's free after midnight, but I like to sleep those times 🙂) - and especially the free weights room is hopeless - I think I've did squats in the rack like 2x in 4 months, there's always a million people and lines...Really takes away all the joy from working out, it's extremely crowded 24/7. Do not recommend.
    2 people found this review helpful 👍

  • 1/5 David A. 2 weeks ago on Google • 15 reviews New
    According to the description, the gym has free parking. In reality there are none! This needs to be changed in the descriptions. The studio is overcrowded, making training absolutely impossible. Everything smells of sweat and the floor is extremely dirty. Staff very unfriendly. I was very disappointed and cannot recommend anyone to register with FitX.
    1 person found this review helpful 👍

  • 1/5 Liudmila T. 1 month ago on Google • 9 reviews New
    Terrible customer service 👎👎👎. My card didn't work well so they gave me another one. After that, I was charged 30 euros for a new card. I canceled the transaction and contacted customer support, they said I have to pay and they will look into my request after that. I paid and asked my studio several times to look into this, they said they contacted their main office and said it was a mistake. Well I didn't get my money back
    1 person found this review helpful 👍

  • 5/5 Svetlana N. 2 weeks ago on Google • 9 reviews New
    Very nice staff. The courses with Tanja and Fabi are especially a lot of fun :)
    1 person found this review helpful 👍

  • 1/5 Björn B. 2 weeks ago on Google • 5 reviews New
    Really now? That describes the conditions in this studio 100%.
    1 person found this review helpful 👍

  • 5/5 Oscar van V. 5 months ago on Google • 21 reviews
    Way better than what you expect for 25 euros. Everything is brand new, fruit flavoured water is free. In the weekends a lot of equipment was still available despite many people being there

  • 5/5 Crawl 3 months ago on Google • 3 reviews New
    Don't understand all the negative reviews. The lockers are hardly broken, all the equipment works, there are more staff on site, everyone is very nice, there are hardly any to no cancellations. It's full, yes, but of course the team on site can't help that
    1 person found this review helpful 👍

  • 5/5 Star P. 4 weeks ago on Google • 18 reviews New
    The studio is very clean and modern. The devices are all new and newer models. It's a lot of fun to train here

  • 1/5 RUHTAB S. 3 years ago on Google
    Horrible branch of fitx. Their equipment is broken all the the time or it needs to be repaired. Water machine does not work. Their are pleanty of other things. People should see for themselves
    1 person found this review helpful 👍

  • 1/5 Andrew N. 3 years ago on Google
    Fit X is overcrowded and they scam you in the fine print of their contract. They make their real money adding massive fees to your account and allowing them to accrue interest, all without contacting their customers. Pretty soon a one year contract costs 500 euro. Avoid them at all costs!
    1 person found this review helpful 👍

  • 1/5 Holger Q. 3 years ago on Google
    Oh, das mit dem Händetrockner geht ja gar nicht zu Corona-Zeiten. Das hättest du beim Gesundheitsamt melden können. Das muss das Management unbedingt beheben. Gruß Holger
    1 person found this review helpful 👍

  • 1/5 Νικος �. 3 years ago on Google
    Never again.
    1 person found this review helpful 👍

  • 1/5 Blanca G. 3 years ago on Google
    FitX is a company that for some reason has lost my bank details and stopped charging me. That's just my conclusion, they haven't explained to me what happened. The thing is that they stopped charging me and instead of contacting me by email to ask the data back or check the initial contract I signed where my bank data were, prefered to send me letters (that never arrived) and finally contact through an external company asking for the money and a penalty fee. It is really hilarious that in pandemic times they are keeping charging everyone eventhough the studios are closed, asking for comprehension and solidarity, but I've paid extra money because of the penalty fee. So there's no comprehension for individual members but for the national company. Moreover, they haven't been able yet to explain me what happened. Already seven emails, just answered with polite and no helpful at all information. What do I have to do to get an explanation? Honestly, it is ashaming. I feel cheated. In order to avoid another penaly fee, I've paid again, being aware that this month the studios will be closed and with no idea of what is going wrong. I really hope you don't have this experience and since there are other gyms with similar materials, machines, courses and prices, I don't recommend at all to join FitX. UPDATE: I'm taking a bit of time just to consolidate how ridiculous they are. After leaving a bad review they've answered in less than half an hour giving another email where to contact. Something that they've not done until now, eventhough we've been emailing each other since two months ago. Then, that's the way you work, FitX? Not answering doubts or concerns until your unprofessionality it's shown in Google? If you are looking for a gym with professional customer service, able to solve out your concerns, don't choose FitX.
    1 person found this review helpful 👍

  • 2/5 arjun s. 3 years ago on Google
    Equipment is not well maintained
    1 person found this review helpful 👍

  • 5/5 Martina S. 3 years ago on Google
    (Translated by Google) The studio is very clean and well maintained. The trainers are outstanding! Always friendly and helpful, great communication. The courses are great !!!! (Original) Das Studio ist sehr sauber und gepflegt. Überragend sind die Trainer! Stets freundlich und hilfsbereit, tolle Kommunikation. Die Kurse sind klasse!!!!
    1 person found this review helpful 👍

  • 1/5 Karim A. 3 years ago on Google
    (Translated by Google) No air and climate is not on it is just like sauna who can please dispose of thank you. (Original) Kein luft und Klima ist nicht an es ist genau wie Sauna wer kann bitte entsorgen vielen Dank.
    1 person found this review helpful 👍

  • 1/5 Luiz T. 3 years ago on Google
    Please don't use this Gym, their contract policy are focused solely in their business. It is the worst service ever.
    1 person found this review helpful 👍

  • 3/5 Zuzanna S. 3 years ago on Google
    Modern equipment, not so crowded as for this location. The big minus is lack of air conditioning, during summer it feels more like sauna than gym and they require now to wear masks between exercises. Almost passed out today. Would be a great gym if they would change it!
    1 person found this review helpful 👍

  • 1/5 Nicola P. 3 years ago on Google
    As previous members have mentioned, Fit X is a scam. The facilities are fine enough other than their practice of playing the same three songs on repeat. Beyond this THEY ADD OUTRAGEOUS FEES that quickly accumulate to hundreds of euros. 20 euro a month sounds cheap until they quadruple the price without informing you. They were forced to delete all their social media accounts because of all the bad press.
    1 person found this review helpful 👍

  • 1/5 alexis f. 1 year ago on Google
    I HATE THIS GYM and even worse , i found out they closed the gym completely!! Now even if I wanted to go to the gym I have to find another location that will take me 20 minutes to get to. Do yourself a favor and don’t sign here ! It’s a fraud !!!!!!!
    1 person found this review helpful 👍

  • 5/5 Muse M. 1 year ago on Google
    Most Stable and respectful Fitness in Berlin mitte ,My favorite place . The employee also are Generally so Friendly specially the woman , i like also the Equipment.
    1 person found this review helpful 👍

  • 1/5 Shabnam S. 1 year ago on Google
    Having been to nearly all of the studios in berlin, this is by far the worst one. Extremely cramped, equipment placed too close together to get as many in as possible. No air conditioning, it’s very hot and stuffy inside. People don’t clean up after themselves either.
    1 person found this review helpful 👍

  • 5/5 BA m. 6 years ago on Google
    Awesome gym. Very well equipped with cardio and strength training equipment. They allow 2 free entries as well. The weights in the free weight area could use some organization but then the members are to be equally blamed from not racking the weights properly.
    1 person found this review helpful 👍

  • 1/5 Alfio R. 1 year ago on Google
    The review is about FitX in general and not just the branch in Alexanderplatz. Long story short, they messed up with my subscription and blocked the card. I have always paid the monthly membership and the subscription ends in August 2022 but I am not allowed to enter their gyms. I have tried to reach out customer support which is asking 26€ to unblock the card (I won’t pay a cent since I did not cause the problem). Avoid FitX!
    1 person found this review helpful 👍

  • 5/5 Aditya N. 1 year ago on Google
    Honestly the best gym I know. Can be busy at times so try coming later or earlier and you'll be in for a pleasant time. Equipments are all Hugh quality and amazing to use. And because I'm lactose intolerant, the toilet experience is also top notch xD, the details of even adding a water bottle holder next to all the urinals is especially fantastic. Loved it!
    1 person found this review helpful 👍

  • 5/5 Top F. 1 year ago on Google
    Hello the team!! Is me, Michael 😘😘 .. I was there in 2016/17, the French guy, working out x 2 per day with modeling tanned body, remember me ?! 😜.. I MISS YOU GUYS, I started again to practice my Deutsch because I want to come back and see you AGAIN ♥️♥️♥️♥️... Is the beautiful manager girl still there ? We used to have a superb frienship together, she'ld come and hug me when I arrived into the gym 🥰 .. I really miss Germany, I miss you MORE !!! 💋💋💋💋💋💋💋💋💋
    1 person found this review helpful 👍

  • 1/5 abhishek m. 1 month ago on Google • 7 reviews New
    Worst experience ever, dirtiest and smelly gym. Receptionist do not speak English and they sound annoyed if you’re not good with deutsche. Moreover, it’s over crowded the entire day and 45 minutes of workout could take up to 2 hours. Looking to close my contract.

  • 2/5 Jan K. 2 weeks ago on Google • 7 reviews New
    I remembered FitX as a very positive fitness chain in the past, which is why I became a member again after moving to Berlin. Unfortunately, the studio at Alex, which is closest to me, is disappointing across the board. I don't even know where to start with my criticism. On the one hand, there is the large number of cupboards in the changing rooms that are always broken. On average, 10-20% of the cabinets are unusable. But what is much more disturbing is the absolute overload of the studio. It's impossible to train here during normal times. This studio has far too many members and a freeze on acceptance would be more than necessary. At peak times you wait at least 10 minutes for each individual device. And this hasn't just been the case since the temporary closure of two nearby studios, but for much longer. Ultimately, I also think it's a total impudence to constantly end up in selfies in the changing room while changing, or that people think they're making video calls in the changing room or starting a TikTok live stream! This is the bottom line and must be stopped urgently

  • 1/5 Marco C. 4 months ago on Google • 3 reviews
    Since I moved away, I've been wanting to cancel my contract for over a year but it's not possible, despite written notice of termination. I also went to the branch in Berlin and have since been charged €40 instead of €20 before. Incredible!!!!!

  • 4/5 Blessan M. 1 year ago on Google
    I've been a member here for around 3 years now. Generally I'm happy with the gym. It's clean, it's open 24 hours, it has a decent amount of machines. Recently got renovated. I wish they wouldn't have reduced the number of toilets in the men's changing room though.

  • 5/5 7Sensed 4 years ago on Google
    I love this place. I feel so good there which hasn't been the case with any gym so far. Here I see my transformation and can't wait for the next workout. Maybe it's the view, the cleanliness, the kind staff, the bear next to the escalators or all of it... just ❤️

  • 1/5 Marta F. 3 years ago on Google
    Worse Gym ever! They are not supporting, they let me pay even if my company had an agreement with them, they did not let my cancel my contract even for health reasons! They had always answered after taking the money. If you can, avoid them

  • 5/5 محمد �. 3 years ago on Google
    So friendly at the reception. Hopefully its the same at the training ground

  • 1/5 Evan S. 3 years ago on Google
    This gym really scams you in the fine print of their contract. I tried to cancel my membership one month before my first year contract had concluded. It is never mentioned up front that this must be done 3 months prior to the end of your contract or you will be obligated to pay for a further 12 months. After reading the fine print of the contract I realized this is the case. I did the cancellation online but did not realize the cancelation was set for the following year. I was never personally sent a notice of overdue payment. Only a notice was posted in my account on their website which I did not see as I thought I was no longer a member and didn't log in. Now I'm being chased by collections and stuck with huge interest fees for not paying as well as paying for a number a months that I didn't actually use the membership. I realize much of this is my fault from not reading the finer print. This is why I want to post this review for others to hopefully learn from my mistake.

  • 5/5 Man G. 3 years ago on Google
    Great place hard work and you will earn what you came for 😉 stuff are good

  • 5/5 Ivonne B. 3 years ago on Google
    (Translated by Google) For € 20 you get what you need. Fitness, drinks and courses. The staff are incredibly nice and helpful. I miss the studio a lot these days and hope it starts again soon. Anyone who can, may still pay the amount despite the closure. That helps everyone! (Original) Für 20,-€ bekommt man was man braucht. Fitness, Getränke umd Kurse. Die Mitarbeiter sind unglaublich nett und hilfsbereit. Ich vermisse das Studio in diesen Tagen sehr umd hoffe, es geht bald wieder los. Wer kann, möge den Betrag trotz Schließung trotzdem bezahlen. Damit ist allen geholfen!

  • 5/5 coach k. 3 years ago on Google
    (Translated by Google) very nice staff. Obi even gave me the old record. Gainz is not lost during the lockdown. thank you Obi (Original) sehr nette personal. Obi hat sogar die alte Scheibe mir geschenkt . Gainz geht nicht verloren während der lockdown. danke Obi

  • 5/5 Tameem M. 3 years ago on Google
    (Translated by Google) Sport is always good, very pleasant, (Original) Sport ist immer gut, sehr angenehm,

  • 5/5 Berliner K. 3 years ago on Google
    (Translated by Google) Friendly staff and pleasant audience! (Original) Freundliches Personal und angenehmes Publikum!

  • 5/5 Joni K. 3 years ago on Google
    (Translated by Google) I love to train in FitX, I especially like the free weight area. 🏋️‍♀️ Very clean and tidy early in the morning at 6:00 p.m. unfortunately not anymore. Otherwise super nice staff, a nod u. friendly smile at a u. check out is always included! You can't complain for 15 euros a month. (Original) Ich liebes im FitX zu trainieren, ganz besonders der Freihantel Bereich gefällt mir sehr gut. 🏋️‍♀️ Frühmorgens sehr sauber und aufgeräumt gegen 18.00 Uhr leider nicht mehr. Ansonsten super nettes Personal, ein zunicken u. freundliches lächeln bei ein u. auschecken ist immer dabei! Für 15 Euro im Monat kann man nicht klagen.

  • 4/5 Zio L. 3 years ago on Google
    Good gym in the center of Berlin. Sometimes it's a little crowded, if you prefer to train with less people around I suggest other fitx gyms far from the center

  • 5/5 Daniel N. 3 years ago on Google
    (Translated by Google) I like to be at FitX in the mornings. Here in the studio you are always greeted in a friendly manner, it is clean, tidy and you have everything your heart desires. A good mix of equipment and free weights training, as well as courses and modern methods ensure enough variety and anticipation for the upcoming training. Thank you! (Original) Ich bin gern vormittags im FitX. Hier im Studio wird man immer freundlich begrüßt, es ist sauber, ordentlich und man hat alles was das Herz begehrt. Ein guter Mix aus Geräte- & Freihanteltraining, sowie Kurse und moderne Methoden sorgen für genügend Abwechslung und Vorfreude auf das kommende Training. Danke!

  • 5/5 Aisu97 3 years ago on Google
    (Translated by Google) Mega, great trainer was there today (Original) Mega, toller Trainer heut dagewesen

  • 5/5 C. M. 3 years ago on Google
    Really nice staff, super clean and everything necessary for your training is provided. In my opinion, the best gym chain out there, also really nice with refund after I needed to quit due to moving abroad (without having FitX there, otherwise I would have stuck to it). Definitely gonna sign up again the next time I'm living in a place with a FitX close by :) The courses are great, as customer I was able to give feedback about which one should be maintained or switched out with new courses and I was able to bring a friend for a try out training without having to registrar her (of course this was pre-Covid!) which is highly appreciated :)

  • 4/5 Tuffy 0. 3 years ago on Google
    (Translated by Google) Very clean, very friendly, well-trained team of trainers. (Original) Sehr sauber, sehr freundliches gut ausgebildetes Trainerteam.

  • 5/5 Mauricio P. 3 years ago on Google
    (Translated by Google) Not only because of the 20 euros a month for 24h / day but also because of the large number of devices and the huge area. I myself am at FitX at Alexanderplatz and can only recommend it. Top! (Original) Nicht nur wegen der 20 Euro im Monat für 24h / Tag aber auch wegen der großen Anzahl an Geräten und der riesen Fläche. Ich selber bin beim FitX am Alexanderplatz und kann es nur empfehlen. Top!

  • 5/5 Marlen N. 3 years ago on Google
    (Translated by Google) Everything you need. Staff are very friendly and help if they see mistakes. (Original) Alles da was man braucht. Personal ist sehr freundlich und hilft wenn es Fehler sieht.

  • 5/5 Ydnar L. 3 years ago on Google
    (Translated by Google) Everything toppi (Original) Alles toppi

  • 5/5 Gerhard R. 3 years ago on Google
    (Translated by Google) I switched from Mcfit / John Reed to FitX and I am very satisfied. The staff are friendly, devices are repaired quickly, and drinks are free. From the treadmill you have a great view of Alexanderplatz (Original) Bin von Mcfit/John Reed zu FitX gewechselt und sehr zufrieden. Die Mitarbeiter sind freundlich, Geräte werden schnell repariert, es gibt kostenlos Getränke. Vom Laufband hat man einen tollen Blick auf den Alexanderplatz

  • 1/5 Saudia Y. 3 years ago on Google
    We went for a trail day but when we arrive are told we can only enter w a passport, towel and water. All fine but not on the website. They expressed no interest in correcting the website or recognizing our effort. Very rude.

  • 5/5 CLN c. 3 years ago on Google
    Nice staff and a very nice and clean location to work out. Most people are very polite. Also everything to lower the corona infections is on point.

  • 5/5 Michael H. 3 years ago on Google
    (Translated by Google) That was nice today in the gym (Original) Das war heute schön in fitnessstudio

  • 3/5 Monique K. 3 years ago on Google
    (Translated by Google) The studio is always only superficially cleaned. It is totally dirty under the devices. Devices are very run down some. (Original) Das Studio wird immer nur oberflächlich gereinigt. Unter den Geräten ist es teilweise total dreckig. Geräte sind einige sehr heruntergekommen.

  • 5/5 Philipp R. 3 years ago on Google
    (Translated by Google) Perfect. Very friendly staff and helpful. (Original) Perfekt. Sehr freundliches Personal und hilfsbereit.

  • 5/5 Onur D. 2 years ago on Google
    Awesome gym! Clean and you can find everything you need.

  • 5/5 Dave 2 years ago on Google
    I'd pretty much recommend

  • 5/5 Charles B. 2 years ago on Google
    Looks like a great gym. I just moved in next door and want to join, but I am only going to be I. Germany for 2 months. What is the process fir joining for 2 months?

  • 3/5 Agha S. 2 years ago on Google
    Nice economical and popular gym, having vast network of branches all over Berlin.

  • 1/5 Andrea Coccaro C. 2 years ago on Google
    After one year making me pay 100€... I am not a member since April 2019. I had to pay the whole year without going just to get ride of the contract. Not worthy to sign a contract with you really.

  • 4/5 Esrar P. 2 years ago on Google
    Its always great to be in the gym. Feels fresh and strong after my workout. Although i restarted it after a year's break. Still it feels fun to be there.

  • 5/5 Maximus P. 2 years ago on Google
    Very nice and helpful staff, best staff member is Nick. He kept his cool even wenn Schlange was lang in front of fitx during Corona. Always nice words from him and he was helping me with my routine. If you talk to him he also helps you with nutrition tips. All in all an experienced employee, keep it up!

  • 5/5 Hector S. 1 year ago on Google
    The gym has been renovated during the Summer and looks great. It's also very central and like 4 minutes walking distance from the Park Inn hotel as well as the shopping center Kaufhof.

  • 3/5 Faruk Y. 1 year ago on Google
    The protein shakes sold in the studio are not suitable for lactose intolerant or vegan people:( There's only one kind of protein shake with milk :( Please have some varieties. I come to the studio at late hours where no other store around is open and just want to buy my protein shake at the studio but this is impossible for me.

  • 4/5 yashas S. 1 year ago on Google
    Comfortable for everyone. Transportation convenient. It could be little bigger comparatively to our fitx branch.

  • 5/5 Javier A. 7 months ago on Google
    I really like the Gym. It is very modern, there are plenty of machines. The people complaining that is broken or smelly should get a life. Of course, machines break, but they fix them really quick. The smell is the normal gym smell. I love that they have water for free in the gym. I am very happy with it.

  • 2/5 Jonas H. 5 months ago on Google • 2 reviews
    Gym would be great, but it is crazy how much theft is going on. Came from training and all lockers which were "locked" could just be opened. Upon asking staff they just told me "this happens, probably people with a screwdriver going around". No idea how such a problem can still exist today and there is no plan on how to change it. Lockers must be super easy to break into if it happens this systematically and they just beep quietly, seems there's no alarm for the staff or anyone.
    9 people found this review helpful 👍

  • 1/5 C C. 7 months ago on Google • 1 review
    miserable cesspool of a gym, basically one giant swamp of probable ringworm infection. 1 star given because the women's bathrooms are nice and clean, but everything else is awful. people walking around with no shoes or socks on and smelly, dirty feet. I occasionally see clients clean their equipment but never in 6 months have I seen a staff member routinely clean and wipe machines. What are they actually paid to do? Every other gym I've been to in many other countries does this, why not at FitX? It is unbelievably hot, stuffy, smelly, unhygienic in there. I've never been to a gym as woefully ventilated and unsanitary as this one. Please consider turning on the air conditioner, opening a window, telling people to at least put their socks on. Avoid this place at all costs haha. Kind of hostile towards women too, lots of men staring openly and commenting on bodies but that is manageable in contrast to the unsavoury and frankly unhealthy hygiene status of this place. Shudder to think what this gym looks like under black light.
    9 people found this review helpful 👍

  • 2/5 I B. 5 months ago on Google • 2 reviews
    After being a member for a good 5 year or so I simply do not feel it is safe enough to bring my bag, wallet anything into the gym. If you live close enough to a gym not leave everything at home great. If you have to bring anything at all,, avoid these gyms. There has been constant issues with lockers even after the refit at this location. And its clear they are no where near well built enough to house peoples equipment safely. It seems easy for thieves to break these systemically go around the gym Twice in the last year at different locations, I' have been robbed from inside of my locker. The last time i was there, another person was also with me whilst we filed a police report. By reading other reviews, it looks very common now unforunately. On each occassion I reached out to fitx who offered not even a reply. No plan on how to fix the equipment. The problem. Nothing. Edit: I had spoken with staff who could do nothing else than call the police. The other person I was with filing a report had his stuff stolen from the small lockers on the gym floor. No where is safe to store valuables in the gym.
    5 people found this review helpful 👍

  • 4/5 Giulia De P. 2 months ago on Google • 2 reviews New
    The review is not for the gym itself, but for the Zumba class with Philip on Thursday evening. I must say that I tried Zumba many times but I like it the most with him, it makes fun. Keep up the good job! In general about the gym overall, I only go to classes and I enjoy most of them. There is something for everyone and for the price it's really worth it to try the classes.
    1 person found this review helpful 👍

  • 4/5 Andrii B. 7 months ago on Google • 2 reviews
    Today I signed up for a membership. The gym is quite crowded, but there were enough machines for me. I didn't see any terrible dirt. There are broken cabinets, but you can find a free one. There are nice guys at the reception. In general, I am satisfied with the gym.

  • 3/5 7AMOD A. 1 month ago on Google • 2 reviews New
    The club is good and acceptable, but I am new and I do not know the daily training routine. I hope someone old can help me about daily training with food. This is my Instagram account: @al.asmar_505

  • 5/5 lauraaa 0. 1 month ago on Google • 1 review New
    Great studio, was only there for a trial session, but great equipment and very friendly staff! I can only recommend! :)

  • 5/5 Yairan M. 1 month ago on Google • 1 review New
    Best team 💥💥💥


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