1/5 Sandra S. 10 months ago on Google
I
want
to
share
a
case
of
harassment,
and
shocking
absence
of
customer
service,
at
John
Reed
Kreuzberg,
Berlin.
The
original
incident
happened
on
10th
May
2023,
at
around
0:30.
I
was
using
the
free-weights
area
when
a
man
walked
towards
me
and,
completely
unnecessarily,
barged
into
me.
Seemingly
unaware
of
this,
he
then
started
using
a
machine
right
next
to
me
in
a
very
inappropriate
and
unwelcome
manner:
not
only
moaning
loudly,
but
also
doing
so
while
looking
directly
at
me,
neither
of
which
he
did
while
using
machines
further
away.
Nevertheless,
the
fixed
staring,
in
a
very
uncomfortable
way,
continued
for
some
time.
This
man
was
accompanied
by
two
other
men;
one
of
whom
was
dressed
in
a
way
that
would
be
against
most
gym
dress
codes
in
my
experience
–
no
shirts
–,
while
the
other
one
almost
bumped
into
me
as
well,
looking
like
he
could
have
been
under
the
effects
of
alcohol.
After
all
this,
I
felt
unsafe,
and
went
to
the
reception,
but
there
were
no
employees
to
talk
to.
Therefore,
I
told
my
partner
what
was
happening
by
phone,
and
he
came
to
meet
me
in
the
gym.
We
then
found
one
member
of
the
cleaning
staff
and
told
him
what
had
happened.
He
told
us
that
he
could
not
do
anything
about
it,
that
I
should
call
the
police
directly
if
I
wanted,
and
talk
to
the
reception
staff
the
following
morning.
He
also
said
that
there
were
no
cameras
in
the
gym,
except
for
the
entrance.
Two
days
later,
on
12th
May
2023,
around
11:40am,
we
went
to
the
gym
to
talk
with
the
manager
("Dima",
according
to
the
reception
staff),
who
wasn't
there.
We
told
the
member
of
staff
on
duty
what
had
happened,
and
he
diminished
the
incident:
he
said
he
could
do
nothing
about
it;
if
I
wanted
to
be
safe,
I
should
use
the
women-only
area.
He
also
said
that
at
night
this
kind
of
guy
usually
goes
to
the
gym;
if
I
want
to
feel
safer,
I
should
go
in
the
morning
instead.
He
confirmed
there
are
no
cameras,
with
the
absurd
phrase
"we
can't",
and
dismissed
any
responsibility
by
just
saying
that
they
are
"the
best
chain
in
the
market".
As
he
provided
us
with
neither
solution,
suggestion,
nor
even
sympathy,
my
partner
and
I
informed
him
we
wished
to
cancel
our
memberships
right
away
–
to
which
he
also
refused
and
continued
to
downplay
the
seriousness
of
the
situation,
by
just
suggesting
we
send
you
an
email.
The
excuse
we
were
given
for
having
zero
security
monitoring
in
your
branches
was
an
outright
fabrication,
given
that
other
large
gym
chains
such
as
PureGym
(UK)
and
Fit
Star
(Deutschland)
care
about
it
not
only
with
cameras,
but
also
with
a
strict
(and
very
well
advertised,
all
over
every
branch)
code
of
conduct,
plus
24/7
emergency
buttons
for
any
purpose.
I
can't
imagine
how
many
other
members
might
have
experienced
similar
situations,
to
no
support
from
the
business
as
a
whole,
which
is
indeed
liable
for
situations
like
this
if
within
its
premises.
As
if
it
was
not
enough,
I
sent
multiple
emails
asking
to
cancel
my
membership
immediately
and
refund
the
charges.
I
received
no
response
from
the
gym
even
when
I
signed
up
online
and
canceled
within
the
period
of
the
right
of
withdrawal
determined
by
law.
I
genuinely
hope
no
one
else
has
to
go
through
this
situation
and
face
John
Reed’s
woefully
inadequate
reception
staff,
whose
responses
to
the
incident
were
demeaning
and
victim-blaming.
Many
other
gyms
offer
better
service
and,
most
importantly,
more
safety,
and
where
clients
are
better
appreciated.
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