I joined FitX East Side in March this year as it was closer to my apartment than the Mcfit I was using. The mcFit was great but just a little far for me. I have to say I'm very unhappy with FitX. The main reason is the gym is just totally overcrowded and at times it's impossible to use any of the equipment or plan any kind of routine, you just have to take whatever equipment is free. The free weight/heavy room occupies the smallest section of the gym yet is the most used area and it's almost always at any time of the day overcrowded and not a nice place to be. In fact the only time it's not overcrowded is between midnight and 6am. Since joining FitX I'm finding that I'm actually going to the gym much less because the gym is just unusable. Also, it's annoying to see that when I do go there there, they are still signing up new customers. I'm avoiding going to the gym during the day thinking I'll just go after midnight when it's not overcrowded but more often than not when midnight comes around it's hard to force yourself to leave the house. And yes I've read the comments about FitX opening new gyms in Berlin but how is this going to help me right now? I'm paying for a 2 year membership at a gym that does not provide me with the services that I expect it to. FitX, please stop signing up new members and provide the services to your existing members that they are paying for. If this is not possible, please cancel my contract and refund me.

Staff, hot. Equipment, Not. Omg, reading reviews from a year or so ago, and the situation simply got worse. The replies from management are copied and pasted from "How to faux engage, feign interest, and take no responsibility, whilst pretending to care" handbook. Raggedy gym, lockers, and always overcrowded...and FItx refuses to cap the enrollment. They are maximizing revenue but not investing in facilities or service. There are machines still out of service for months! 13/11/2023: overnight wanna be thugs keep breaking into the lockers. FitX has still not updated this gym. FitX is still taking new members. The clientele here is ghetto testosterone taking aggressive prolls. I don't find fitness here. I find wanna be influencers. Please don't tell me to speak with staff. Let me irritate them with questions about things they have no control over. Let me stress them further over working for a company that seems to be only interested in generating more revenge but not expanding Services or the basic minium timely maintenance.

Opened since 31 Oct 2018. Been there today at 7:30 am and was hard to find the entrance as the studio is inside the East side mall. But mall was closed. So you need to go through the parking from the backside and get to first floor. Once in the parking there are indicators. I am missing a direct entrance or something more straight forward. Studio is brand new and spacious. Like it

Does not matter when. It's ALWAYS packed. The free weight area is a complete disaster. Weights are all lying around and the clientele is too young. That wasn't the case. The lockers are constantly broken. Felt for 2 years. You have to be afraid that they won't close properly. I specifically avoid this studio as much as possible. There are better locations. But overall I think that Fitx cannot cope with the high increase in customers. It's becoming more and more like McFit. If you want to have peace and quiet while training, without posers or kiddies, then you should spend more money and change the studio. The only plus point is the location and open 24/7.

A large, spacious fitness studio with plenty of equipment. On the day of the visit there was not a single defective device. What has been constantly criticized by Google up to now. The cleanliness was also ok. People often complained about the mix-up of the dumbbells, which was not true during the visit. Which is more evidence that some "minorb." Members themselves are to blame for the misery. These can then be found at Primark on Alexanderplatz or H&M, which distribute clothes on the floor in the middle of the store and don't hang them up again. The only thing that was noticeable was that, according to the notice in the locker room, there had been no hygiene checks for over 24 hours. However, it is surprising because of the cleanliness that is definitely present. (See photo) - It is also noticeable that some devices (treadmill, bicycles, steps, etc.) belong to the older generation. For example, as an unnecessary gimmick, there is supposed to be a fan on the treadmill that doesn't work and is no longer present in the latest generation of modern, digital devices. Which in the fact check will be the reason for some negative reviews as “worn devices”. The location of the check-in point at the beginning of the studio has a negative structural impact. Since only one employee was working on the shift (at 8 a.m. on the day of the visit), it is difficult for each person to ensure cleanliness and control. This is right in the middle of the zoo. The only visual flaw was the drinks station. It wasn't dirty, but it had probably not been cleaned with the right product (detergent for catering to combat limescale) for a long time. The open, glass structure of the two showers without any privacy protection takes some getting used to.

Only two squat racks, frequent 10-15 minute wait for them. At least 5 broken lockers at all times, and overcrowded frequently enough for that to be a problem. And MOST IMPORTANTLY I have reported equipment that was broken in a potentially very dangerous way, and they don’t put up a sign preventing future users or fix it speedily. Specifically, one of the bench racks had a piece loose because of a missing screw that could catch a bar reracking and cause it to be dropped or shoulder injury. Could be a great gym if the number of different machines better matched the demand for them (i.e. more Squat racks instead of the totally unused “machine circuit” area), the equipment was better maintained, and ,again most importantly, THE STAFF WAS TRAINED TO RESPOND SERIOUSLY AND IMMEDIATELY TO SAFETY HAZARDS BEFORE SOMEONE GETS HURT. Edit: So when you said that it's more crowded in the beginning of the year that was just a lie huh

Rude and unprofessional staff especially if you don't look or speak German. For the past 3 months, I have been going there almost everyday. I could clearly notice that a specific trainer is picking up on people who look different. If I move a few meters away from the weights, he would instruct me to return the weights in a rather aggressive way although it is clear I am not finished with them. I noticed that he turns a blind eye on some people while selecting others for harassing with his rude and unfriendly attitude. Try forgetting your towel one day & he will give a very hard time; almost accusing you of lying about forgetting it. It seems to me that some people are not welcome so if they keep hiring such people, then at least they should remove the moto that says "For All Of Us" because it will be a joke.

As far as order is concerned, the worst FitX in Berlin. But it's less due to the employees, some of whom are committed (we also have people who are too cool to say hello) than to the other people training. Take weights and leave them lying down. Carry dumbbell bars everywhere and then of course leave them there. Feel free to block the emergency exit. Nobody here has ever heard of consideration and the rule that you clean up your training area. 3 months later: a slight improvement can be seen. But there are still enough egoists who simply leave everything as they needed it, even though everything had been cleaned up first. I wish the trainers would be more consistent here than just running through the free weight area with their noses up.

CLEANLINESS It is always very clean and tidy here. You feel good. PRICES I think it's appropriate💸👍🏼 Cool that drinks with different flavors are free for everyone😊 STAFF There are always friendly and helpful staff there😊 In terms of training, they can also give you one or two tips👍🏼 DEVICES Very large selection for endurance and strength training enthusiasts. The devices seem to me to be of high quality and in good condition. But I have 2 negative points here: The cables are often defective - repairs take quite a long time. I would like it to go a little faster because otherwise a lot of athletes would have to stand in line and wait at the remaining cable pulls. It's also annoying that the dumbbells on the "dumbbell tower" are constantly sorted out of order because this makes the search for the right weight more difficult and unnecessarily long 🕙 Why don't the athletes manage to sort the dumbbells correctly according to weight and labeling?🤔 Another minus point: Very often many changing room cupboards are defective and cannot be used. A quicker repair would be cool! THE ATMOSPHERE Normally there is no stress among the athletes here. You can train in peace. However, it is very crowded during the day and evening. Unfortunately, it's so full that you often have to wait for free devices⏳ I've read here several times that FitX wants to open more branches to solve the problem. I hope this gets implemented FAST!🙏🏼 There is a special area for women where you can train undisturbed🧍🏼‍♀️ Another negative point: Sometimes the music in the free weight area is too loud. That's annoying📢 TRANSPORT CONNECTIONS The connection is very good thanks to the S- and U-Bahn station Warschauer Str.🚂 You can park your car in the East Side Mall parking garage on the same floor as the gym🚙 OPENING HOURS I'm thrilled with the 24-hour opening hours. This brings 100% flexibility 🤝🏼 CONCLUSION☀️☀️☀️ Very good location, prices and customers are good👍🏼 But for the many broken cables and changing lockers and the overcrowding during the day and evening I have to deduct 2 points👎🏼

The last time.i gave you 2 stars but this time one is enough,machines are broken from ages you dont care you just want your monthly payments,why you are not fixing the broken machines which stands there from more than 2 month?and please dont tell me because you are waiting for spare parts (its an old excuse)you became very very bad you dont care about ppl who are investing in this place.

Horribly crowded at all times, even at 7AM. Machines are often broken and take 2-4 months to fix which disrupts training routines. Don't sign up for this if you appreciate having a regular training program because you won't be able to execute it without being disrupted. Moreover, there's no airconditioning and the gym can get extremely hot which makes it quite a health hazard in terms of working out. Hard pass. Look for another gym.

I’m very disappointed as I couldn’t find a free locker, due to the fact that the gym was overcrowded and almost half of the lockers were defects. Moreover, the lack of air circulation made the gym smells so bad, I don’t think it’s healthy at all. Please don’t give me a reason because this is January and a lot of people are new joiners or it is because I came during peak hours.. The manager should learn capacity management and fix the lockers! I’m thinking now to cancel my membership.

Positive: - always open - showers included - cleanliness ok - cheap Negative: - Free weight area is wild west, complete disarray. I've never seen any employees cleaning up. Almost no one puts their weights away. I have already seen that things are getting better in other cities, for example in Leipzig. - Equipment in poor condition for months, e.g. pull-up machine handles, lat pull-down weight settings, padding on several machines completely worn out ___________________ Answer to: "Our house rules state that used equipment must be tidied up. We are aware that our studio colleagues cannot be everywhere, especially at peak times. Nevertheless, they do their best to check that the rules are adhered to." This is of no use if the house rules are not even remotely enforced. On the subject of clutter at peak times, I've added three sample photos from today. It was 8am on a Sunday, so absolutely NOT rush hour. About 50% of the cable pulls are defective, even for at least a week. You could also have such cables in stock.

It’s nice that it’s always open but im considering rather going to a gym that’s farther away but at least somewhat tidy. I wish they would ask people for their kindergarten leaving certificate cause people have real trouble matching the numbers on the dumbbells with their place on the racks, and building weird weight constructs like the one on the image. I wish the trainers would warn (or even ban) the people who dont put back the weights (we’re all in a hurry, do one less rep and take back the weights)

It looks like only about 15-20 lockers still work in the men’s locker room and it’s been like this for months. The gym was fine before this - worth the price, but not going to this location anymore if I have to carry my stuff around the gym with me as I work out.

Locker room is not safe, stuff gets stolen, many lockers are broken and the lock system does not work in many cases. Unfortunately also my stuff was stolen. I went to workout on regular evening. First of all I had troubles locking the locker - it worked only on the second attempt. After workout I could not unlock my locker. Employee working there told me that I have not closed the locker at all that evening and the system never fails which was nonsense. He refused to open the locker and said that he could do it only with police. He called the police (at least thanks for that) and arranged that police comes to my home. So I was sent home without any suff in wet workout clothes on January evening. Once I came back with police my locker was open and stuff was gone. The employee checked the locker and had the same issue locking it. What makes it even more sad that locker was not marked as broken. It's still in use and have the same problem. And on top of that couple of days later I saw another person with the same problem - locker is locked, but system shows that it's not. Lucky for him employee come to locker room and helped him. Also my incident has not been the first one - police has visited gym before. One last thing that is upsetting in this situation is that my iphone still showed up as located in EastSideMall and I have asked various employees about my stuff (maybe someone left my stuff somewhere) and none of the employees knew about situation. Sad.

Photo speaks for itself. In addition, there is a lack of cleanliness. Showers smell like old water and a layer of dust on the lockers. Update Dec 23: Still broken lockers, drinks bar and hairdryer. Actually you should get money back for it.

Terrible staff member. There is this one very muscled up dark haired staff member that is extremely unfriendly. He’s not helpful at all or forthcoming. It always seems that he is just another gym member in the staff’s inform. When my friend created a training schedule with him he looked so annoyed and didn’t give any helpful information or tips.He just wanted to get it over with. Makes me feel uncomfortable here and my friend started going to another gym because of it.

I joined FitX 6 years ago and I’m generally happy with the studios. However, recently the morning courses get canceled a lot in the East Side Mall studio, due to staff shortage. Today we were 10 people waiting in the course room for the trainer. No one in the studio notified us that there won’t be a class today. The person at the desk wasn’t helpful at all and seemed quite bored by the job. I understand that staff shortage is a problem. I just wish they would send an update of canceled classes on the website or app. So one could check for schedule changes like an hour before class. It’s quite disappointing to go to the studio just to see that the course got canceled. I’m honestly just going there because of the course program, like a lot of women do. Alternatively they could also turn on a training video, especially if it’s so hard to staff the morning classes. Despite the course situation, the East Side Mall studio gets overcrowded a lot recently. The ventilation is low, the windows can’t be opened and air quality is poor, which doesn’t feel very comfortable with the next C19 wave ahead.

I'm very very unhappy with this gym. In fact I only go there because it's the closest gym to me. - Constantly over crowded. Please stop signing up new people!! - Always half the lockers are broken and not working. You have to go around the whole locker room to test which works and which doesn't. - No one cares to put the weights back. Always scattered all over the whole gym. I realise this is down to the members but there is no staff policing anything. It's very bad to go to the gym and no be able to find anything and no one cares. - In fact there is no staff to be seen except sat behind the desk on their phones. How can you have a busy gym but no staff on the floor to make sure the gym is functional? - Equipment often out of order. In general the techno-gym machines are more suitable for a hotel rather than a serious gym.

Free weights zone is constantly overcrowded, it is impossible to use any kind of equipment. In general gym is in a pretty horrible state. Before buying the yearly membership think twice and maybe get the guest entrances otherwise it would be a huge waist of money

EDIT: Sadly I had to reduce the number of star from 5 to 3. The gym has recently become extremely overcrowded and not only during classic peak time (6-8PM) but also before and after. I usually go around the peak time( 6:30 to 8:30/9PM) and waiting time for almost every equipment is becoming unsustainable. You even have to wait for the locker room because you rarely find a free locker, as they are all busy or broken. Nevertheless it seems that they are still taking new subscription. I understand it's business and you have to make money out of it but you cannot sacrifice the User Experience of those that bought a subscription.

Terrible customer service. If you want your money back for when they denied you service during lockdown, they will give it back and extend your contractual period, transferring all the business risk to you, the customer. Terrible, shady practice. Also, men's locker room has 10-15% of lockers broken, and is dirty and smells. Most people in the gym are inconsiderate, to say the least, hogging equipment for giant sets when the gym is packed. Also, they do not return the equipment back. You are not allowed to carry a bag with you during workouts, because they are afraid you might steal something. Terrible, one of the worst commercial gyms I have ever visited.

It's very cheap, that's about the only advantage. The place is almost always full, and most lockers are broken so it's sometimes a challenge to find one. Also, customer service is despicable. I paid them over two months ago, and yet my card is still blocked. No matter how many times I call, how many email I send, they seem to not care.

Cable machines are broken for months, it's impossible to train with cables which really ruins the workouts. The gym is still overcrowded and not really taken care of. The staff in the gym already knows of all the complaints but basically does nothing but telling you "they hope it will be better". I've had to pay for entry in other gyms since I can't execute my full workout in this one, it's quite sad.

I am a member for a few years: - yes, there was always 1-2 cable machines broken, but also no surprise given how others treat the equipment there with absolute no care. The cables are all fixed as of now, but now the weight pins don’t work anymore or are missing. - yes, studio is clean and generally save. Just don’t leave anything outside your locker as someone stole my shoes once. - the lockers though are still commonly disfunctional and in general too small for bigger jackets let alone coats. Since there’s no separate place for shoes, things also get dirty there. - oh and small thing: the morning staff likes to play many songs twice and skip others; folks, you’re not listening just by yourself.

By all means: run away from FitX, they took 500 euros from my bank for accessing their gym once, and they say it's normal/ethical :) In total, FitX forced me to pay over five hundred euros (you read that right, 500 euros)... for accessing their gym ...ONCE! While it sounds crazy, it's literally what happened. In September 2020, I came to the fitness centre to register to the gym. After giving my personal details, I paid using my card and they gave the me the badge to access the facility. I could enjoy one session at the gym. The second time I went, the badge didn't work, and I was told I couldn't access the facility because some issue was happening with my payment. FITX was still taking 20 euros per month from my bank account. According to their website back then, my payments indeed took place, and there was no issue I could visibly work on. For over 2 years, FITX took 20 euros from my account every month, without giving me access to the facility (300 euros in total). While I did try to cancel via their interface, they were still taking money from my bank account every month, and I couldn't access the gym. Now the cherry on the cake: on top of this, they harassed me to pay back a "debt" to them, the "activation fee". This was the reason they said I couldn't access the facility after a first session there, because this payment wasn't processed on their side. I personally made this payment on site on the first day, together with the FitX staff, which went through, from my bank and on the payment terminal. The payment went through, because otherwise I couldn't have accessed the facility. The issue was, their bank sent back that transfer and didn't process the payment. For this reason, they asked me to an additional 260 euros as "debt" and for delaying this payment. This sums up to 560 euros in total for FitX. What did the customer service do about this? Absolutely nothing. I have sent countless emails trying to explain the situation, that this was very unfair, and the only type of answers I received were "We do not see any reason for compensation at this point." After a few emails, they systematically archived the conversation and made the conversation with their staff impossible (directing me to a "noreply" email address). FitX is a prime example of a company that should be sued and shut down for non ethical business practices. In the end, I lost over half a thousand euros in this, didn't go to the gym, spent hours sending emails to their staff, received letters from debt collectors while unable to understand why I was even receiving these letters, and I am now even putting up a Google Review, something I never do. I am disgusted, thanks for nothing.

Good gym overall. Showers are clean. Good variety of equipment. HOWEVER there is a big problem of overcrowding in the evenings. It's almost impossible to get my routine done. Also, all the lockers are taken some days. SUGGESTION: introduce a more expensive subscription for people that come during rush hours, and/or a reduced price for people that go during off hours (early morning).

The studio is highly recommendable. It is spacious, well cared for and provides the latest professional equipment. The trainers are experienced and always ready to help. Entrance and exit are also very easy, even at night. Atmosphere and music are in tune. The annual price is worth what you get. | @s1997co

It’s overcrowded at any time. I have to work out in this location because Alexander Platz is closed. You can see the owner saying that they will open more than 30 new locations in Berlin, but they are saying it for more than 2 years.

I usually feel in good hands. You can't do anything about the poor hygiene of some athletes. Maybe someone here will read it and feel addressed. I hope you don't buy the same cross trainers during the reco as you did at Alex. Looking forward to the restart.

A very nice and quiet place with very nice and kind staff, I don't feel lonely at all in this place

I go to this gym for almost 3 years. I wish you could also write your signs and app in English as Berlin is an international city. ❤️

When a month's payment was not collected, why don't you suspend or cancel membership but keep on increasing loan? My payment was not collected, I was not in the country and was not notified at all. Now I received 200+ euro debt to this company with a letter because of past undone payment! I paid of course when I learnt about it, but this is not a convenient membership experience at all. You could just send me one email, but you didn't... What a shame!

STAY AWAY FROM THIS PLACE. Equipment constantly broken, horrible service (phone service is not helpful, desk service not better), do yourself a favour and pay a bit more for a proper gym. A place that doesn't care about his customers doesn't deserve your money. Tschuss

Very good gym classes!

Air conditioning is very bad, it smells musty everywhere and so do the devices. Hopefully things will get better after the renovation but I'd rather go to another studio. It is also far too small for this location. It's not much fun to train when you have to fight with 3 others over a piece of equipment. But the employees are very nice and the location is good.

Everything great. I've been training here for a few months and I'm totally satisfied. The studio is clean, the staff is friendly and helpful and apart from a few broken devices every now and then everything runs smoothly. The connection is also great!

The team in this studio is extremely open-minded and does its best every day to fulfill the members' wishes. When I'm there, I just feel safe. In particular, the deputy studio manager is a great contact person who addresses problems immediately and tries to find an optimal solution for everyone as quickly as possible. Overall, I can only recommend this studio.

Many machines and equipment available. Cardio area has very few people in the morning. The busiest area is the free-weights. 5 squat bars are more than enough for everyone to get their workout in on a busy day.

Once I registered I was told that I could cancel anytime (a month earlier than the month I wanted to cancel) I am still paying to this day, a year later, I am waiting for my money back. I only went for 4 days to the gym and I paid an entire year. In order to cancel I needed a de registration certificate. I never got the Almendung so I don’t have a de-registration document. You stopped responding to my emails. If you finally respond to my emails and we solve this issue I will change my review because your gym is not bad, is the treatment that I’ve been receiving.

the gym is amazing. but its impossible to listen to your own music over the music played at the gym. the music is quite terrible and extremely loud. itd be better to just play it at a normal level or even low, so that if you dont want to listen to it you can just put your headphones in.

Gym is great!!! But bring your headphones… the music played at the speakers is so bad lol

The freeweights room is small and lacks sufficient equipment. 2 barbell racks and 1 deadlift station that are always busy from 7AM to 11PM, only 2 triceps ropes (which costs around 10 euros...), while the rest of the huge gym is mostly empty. It would be a perfect place if they put a little bit more thought on the things that mattered.

The worst gym ever almost for free

I like it very much! It is very big and good accomodated, compared to other fitnesses, Fit X is one of the biggest for that price! And I think that it deserves a good review and at least 4.5 stars! ✨

I can't think of anything they don't have here. Actually there is no sauna. But who cares. Great gym and is the reason I feel good before work most mornings.

Terrible place! Nothing is working. No lockers for the last 4 weeks and nothing is done about it. I dont even talk about the thefts in the changing room. Toilets out of service every 2 days. Dirty place. Avoid it. Update: To answer to your question, the staff know about everything for MONTHS now. And so do you!

Now one of the worst Fitx in Germany, but this can only partly be blamed on the employees. I get there early, the cleanliness is fine, but the rest is really bad. Weights that are not removed/put away after use, telephone calls in the training area. The worst thing, however, are the amateur photographers in the locker room while other members stand there half-naked or less, sometimes even teenagers. Repeat offenders have already been reported to the staff several times, they are still members to this day, and when spoken to in person they react rudely at best. In no other studio have I experienced this as extreme as in this one, the rest of Berlin, the Ruhr area or the north. I would wish that at least taking pictures in the locker room would be consistently punished. It can't be that other members have to feel insecure because of a few selfish idiots.

This is very bad gym, for many reasons. Not only the fault of the management but also the fault of the guests. I’ve read the reviews and can only echo a lot of the comments from people. It seems the standard response from FitX is to say ‘Did you discuss your concerns with the FitX team?’ Here’s a suggestion FitX: Why not have a staff meeting or managerial meeting and address the countless issues raised in these reviews instead of simply telling reviewers to talk to staff about the same issues. - It’s constantly overcrowded in the weight area. - The weight room is in general too small for the amount of people using it. Others areas of the gym are not so crowded but are in bigger spaces. It seemed just badly designed, why put the most popular area in the smallest space. I can only image how glorious it is in the women’s area. - A lot of the people attending this gym are disrespectful, young and annoying to be around. Examples: - 30 second set, 5 minutes on TikTok, 30 second set, 5 minutes on TikTok. Given the gym is so overcrowded it’s very annoying to see everyone on their phones sat on the equipment. - Guys doing their sets right in front of the weight racks so no one else can get at anything. How close do you need to move the bench toward the mirror? Why do I need to ask someone to move so I can get some weights? How hard is it to take 1 or 2 steps backwards after picking up the weight? - Constantly not putting equipment away, leaving weights all over. - There’s no FitX staff around the gym to make sure people are using the facilities correctly and addressing all the points above. - I noticed there was a sign placed at the entrance telling people to put weights back. This is not enough and no one is taking notice. 2 suggestions: - 1. Have a staff members walking around making sure rules are followed. - 2. Have CCTV and ban people not putting weights back. - The wifi is very bad. It’s the generic Mall wifi and barely usable. - Changing rooms overcrowded, lack of benches and lockers not working correctly. - The selection of equipment is often bizarre. For example, there are 5 reverse fly machines. But not one single regular fly machine. Why? What’s good? - It’s relatively clean. - It’s open 24 hours. - It’s has drinks for free. - It’s centrally located. Overall I feel like FitX just want to sell as many memberships as possible. The gym needs a drastic re-think to make it more usable for the paying guests. The mens weight room is a constant mess and impossible to use anything because of overcrowding during nearly all times of the day. Please FitX do not reply and tell me to talk to staff. Why not publicly address these same issues that people are having over and over again.

Overall a good gym experience, can be a little over crowded at peak times but that’s to be expected given the area.