I was hoping for more, to be honest. they do have every important brand, but their sales assistants are terrible at their jobs and pay no attention to customers. you need to actively seek them out and even then, advice is sparse. they do have French products downstairs, but it's just regular groceries and no nice products you want to bring home for friends and family. the crowd is mostly tourists and very few active shoppers. the only place I'd return for is the children's section- it's very small, but offers a good selection and the kids have a secluded space to play.

THIS REVIEW APPLIES ONLY TO THE CONFECTIONARY IN THE BASEMENT. A good selection of fresh french pastries and hot drinks. Some look so good that you can't resist the temptation to eat 😃 If you are visiting WeWork (also as a guest) their WiFi has coverage there as well, because the phone signal could be weak down there.

Imposanter Baustil mit einzigartigem Glastrichter in der Mitte des Gebäudes mit Sicht durch alle Etagen. Die Guiche im Restaurant Madleine ist spitze und die Einrichtung etwas dunkel, aber sehr eklektisch. Das Einkaufen hat ein besonderes Flair, da alles sehr hochwertig ist. Hier findet sich für jeden Geschmack etwas nur Schade, dass dieser Einkaufstempel bald geschlossen wird......!!

Some of the personnel are great, and some of them are the most unprofessional people I've met in the industry. I had a really good shopping experience, and then when I had to follow-up with a question to Customer Service, a lady on the phone literally made fun of me, thinking I couldn't hear her or understand her (as she was speaking in German). When I mentioned I had heard what she said she said it was "kind of" professional. She treated me like trash, at a place where I had spent hundreds of dollars the day before. I must note that mostly everyone else I encountered was nice, helpful, calm and genuinely interested in helping me.

The worst shopping experience I had in my life. I went there to buy a Frédérique Constant watch; not only there was NO ONE there to serve us, we had to wait 15 mins for another server to become available. When she was available, she had to search for a box for around 20 mins, calling her colleague on the phone. It was a red flag when she told us ‘I cant find the manual in English, but I can print one online’. She found a box with the charger finally but failed to tell us that the watch has been in their collection for a while so it was pretty old. When I brought it back to the hotel, the watch (it was a smart watch) failed to charge after charging overnight. So we bought it back to the store. I went to the returns/ customer service center; where the superbly rude lady just dismissed us saying ‘not here, downstairs’ and didn’t even bother with pleasantries or ask what our problem was. The guy who was there, finally, is someone who knows what he is doing and the items that he is selling. He processed all the documents and gave us a refund (not shop vouchers since we were tourists). His service was the only service which was good, and he even recommended me another product which I end up buying in another store. Put it this way - this is a few days before Christmas and unlike the other stores, this store was virtually deserted - the only floors filled with people were the food floors (they should just open a restaurant here) - their items are old and unkept; the sales assistants look disinterested in service (only a few were good). Don’t bother to come here - go to better stores in Berlin.

Ich wollte einmal dorthin. Ein Kaufhaus der ganz gehobenen Klasse. Im Kellergeschoss ist ein kleines französisches Bistro, sehr nett, erschwinglich und lecker. Und man sollte einmal diese Flair fühlen. Alles Mitarbeiter waren sehr nett 😊

I enjoyed walking through here though I was expecting more. There are some really great brands that I buy from often here like Sandro, Maje, and Boss plus some more local brands. It was a challenge to ever find a sales associate for assistance so I ended up not buying anything.

High-end department store with a food court. The food court did not look busy and none of the food seemed fresh. It doesn't look like many people visit the shopping center judging by how empty the center was. Also, most of the food on display looked several days old. -- Tourist from the U.S.A.

Certainly not like Galeries Lafayette Paris, but still a pleasure to meet the department store in a "mini version" in Berlin city. In particular, "Le Gourmet" in the basement is pleasurable 🇫🇷

The only reason we visit this place regularly was because of the availability of diaper changing facilities. They removed it now for some time, for absoltely no reason - I take that as a signal that they prefer not to have young children as visitors. A big mistake, doubt any young families will return. Otherwise, the place is an old tired luxury mall from the 90s. Many stalls in the basements are without tenant, they are forced to display vegetables and mineral bottles so it does not look too desolate. The management of the mall seems to have no idea how to refresh the place and attract younger crowds. With the property sold to an American property investor, the lack of luster and visitors meant this icon of the past is on death row. Not recommended.

Feierabend in der Champagner Bar ausklingen lassen - eine schöne Sache! Die Bar ist eher unscheinbar. Die Bedienung sehr freundlich. Der Champagner ist lecker und die Lachs Bowle mit Avocado und Reis schmeckt ausgezeichnet. Man sitzt auf der Bank mit Blick auf die Bar sehr bequem.

Good place to walk in and do some shopping for clothing and accessories. Feels a bit tiny for such a store but it is probably the way you would in any store in the center of the big city. Interesting architecture of the building with the well like structured center of the rounded space.

Großes, schickes Einkaufszentrum mit allerlei Exklusivität. Natürlich dementsprechende Preise. Zum anschauen aber einen Besuch wert, auch wenn man nicht über die finanziellen Möglichkeiten verfügt, dort zu shoppen.

(Translated by Google) mega nice there ... many shops empty but always worth a look ?? (Original) mega schön dort ...viele Geschäfte leer aber immer ein Blick Wert ??

I was surprised to find a proper french cafe with reasonable price in the end of the mall. Pastries and Macarons are great, coffee is perfect. It has a supermarket floor which sells all french items but in higher price.

Just like KaDeWe is the fancy selection and options a part of me needs sometime. I was coming here for the exclusive brands in the cosmetics floor but then I discovered the underground food court/gourmet supermarket. Nice salad options for lunch time, I pair it with two macarons when I feel fancy. They have sushi, quiche, bread etc,..

Good shop, in the food section you find true french products.

Galleries Lafayette fails on sustainability over and over again. I am curious to know when they will finally adopt sustainability principles and stop using plastic packaging or at least gradually scale down. I am terrified looking at the fridge part save the packaged sweets etc. Climate emergency does not seem to be on their agenda. It is a pity! It really is

Beautiful store with lots of brands under one roof. Amazing food hall on the lower level

A nice and upmarket mall for all kinds of consumer goods. Even the food and ingredients are of high standard. This is a good place to get variety of French wine although it may be little expensive. The mall is distributed over different floors. Loved my shopping experience here.

The upscale shopping center for big spenders. This Parisian branch of luxurious department store is in East Berlin along Friedrichstraße, where East meets West. This Friedrichstraße was almost in rubbles after WW2 but at present it looks gorgeous after years of reconstruction and refurbishment , turned into modern architectural structures. Galeries Lafayette building is with glass façade that looks very different from the old nostalgic buildings around the vicinity. The atmosphere here is very international with all famous world designers of clothings, bags, accessories and perfumeries. All-you-can-buy and can-afford, only for the rich! They have bars and cafes and restaurants in the basement. I come here only for their cakes and tortes and cafe ay au lait which is very authentic.

great shopping mall in the centre.. great for shopping and meeting people.. for lunch and dinner...

Nice place with some French atmosphere. It is possible to buy French food and pastry at the underground level

Teilweise und freundliche Mitarbeiter nur auf ihre Produkte konzentriert alles andere scheint nicht von Interesse zu sein. Ein insgesamt besseres und kundenorientiertes Verhalten wäre sehr zum Vorteil

The best place for premium grocery shopping, a great selection of products.

(Translated by Google) A very nice mall. Overall, nice to look at. The highlight, however, is in the basement with the bars, restaurants and the cafe. The cakes are delicious and the supermarket also offers many French specialties. We also tried the steak here and were pleasantly surprised. (Original) Ein sehr schönes Einkaufszentrum. Insgesamt ganz nett anzuschauen. Das Highlight ist allerdings im Untergeschoss mit den Bars, Restaurants und dem Cafe. Die Kuchen sind super lecker und der Supermarkt bietet auch viele französische Spezialitäten. Wir haben hier auch den Steak probieren und waren positiv überrascht.

Very smart department store in central Berlin. There is loads of shopping choice, all without stepping outside, plus a central atrium with food and drink options. Really lovely, especially when decorated for Christmas.

Nice upscale mall and items clothes for the whole family but expensive as you expect. Nice Berlin shopping store large 6 floors maybe?

Eigentlich wirklich schön. Große Vielfalt an Marken und Produkten. Allerdings sollte man die Preise vor dem bezahlen mit dem ausgeschriebenen Preis an dem Produkt kontrollieren. Mein Parfum war 3,00€ teuer als gekennzeichnet. Habe ich aber erst später gesehen. Muss wohl diese Inflation sein…

Ich liebe diesen Ort.. auch als normaler Mensch kann man dort viel sehen und sich begeistern.. natürlich sind die Preise für Arbeitnehmer nicht machbar aber ich gönne mir manchmal ein Glas Spumante und genieße den Ausblick auf Menschen und dekadente Dinge

Big scammers! They reimburse returns with gift cards that expire in 3 years. After that is no longer valid and they get your money and wave good bye! They will not laugh at my face again...

Enttäuschung pur... man merkt, dass es zu Ende geht.. es sieht "rumpelig" aus und nicht glamourös. Sämtliche namenhafte Designer sind verschwunden, auf der unteren Meile sind alle Läden leer, auch keine Menschen mitten am Tag, auf der oberen Straße Baustellen und auch Leerstand. Schade.. da geh ich doch lieber wieder auf den Tauentzien und zu KaDeWe

Worst customer service ever! The cashier at the bottom floor couldn't even understand what I meant when I told him that I buy something as a gift. He even did not remove the anti theft device and I was going around like this. IT IS UNACCEPTABLE to not provide gift receipts in a store like this and u would had to have the normal receipt with price.

I buy groceries here - good variety. Although, some items from carrefour are 3x compared to the original price. For some stuff, it’d be cheaper to hop on a plane to France 😂 Minus star for the lack of crowd management: the customers throughout is very low even with five active cashiers..

Architecturally impressive department store but pales in comparison to the original in Paris. For high end brands, KaDeWe has a much better selection.

Very nice place, great brands and good prices. Unfortunatelly not really customer friendly as you can’t return items and get your money back. You will receive a voucher. Who does that nowadays ? Think few times before your purchase.

Architectural landmark. Really beautiful shopping. Great service in perfumes department. Don't faĺl for the first lunch option on Friedrichstraße, the food department has some really good lunch specials.

The architecture is stunning. If you like French cuisine and French couture, it's definitely a good place to visit.

Die Galerie, insbesondere der große Glaskegel wirken etwas ungepflegt sind aber dennoch eine Sehenswürdigkeit die man nicht verpassen sollte, insbesondere die Passage im Untergeschoss.

Immer wieder gerne: insbesondere die Spezialitäten-Abteilung ist für Frankreich-Liebhaber eine Wonne ??

Not very busy and have plenty of designer brands to select from.

Die Lebensmittelabteilung ist sehr erfreulich.

It is a huge shopping mall. It is said that you do not have a price tag on the displayed items. In other words, if you like it, you buy it irrespective of the price attached to the items. It was a really nice to visit the all most every major brands in the world at one place in Paris.

From Paris to Dubai to Doha and finally Berlin Galeries Lafayette is an incredible place to shop.

Nice store in the city center. Clothes, accessories, parfumes could be found upstairs. Grocery stores are on the -1 floor. Free WC is also there)

Leider gab es auf ausdrücklicher Nachfrage keine regenresistente Verpackung für den Transport meines Kleides.( keine Nassreinigung möglich !) Das ist für für dieses Kaufhaus beschämend.Eine Reklamation per e-Mail blieb seit 2 Monaten unbeantwortet.In Zukunft kaufe ich bei Unternehmen ein, die kundenfreundlicher sind.

Good selection of food in the basement. Few places to eat in and great shopping but not cheap.

The food hall in the basement is such a classy place. I visited last week my teenage daughter and revelled in the vast array of French cheese on offer. Colton Bassett was flying the flag for British cheese along with Twinings tea, and Wilkin & Son jam and lemon curd. My daughter had coffee and cake, but after walking nearly twice my daily steps target for the day, I had a very well-deserved lemon tart with a delicious glass of Sauternes as recommended by the sommelier in the wonderful wine cafe, full of locals and dedicated wine buffs. The perfect place to go after a visit to Checkpoint Charlie.

(Translated by Google) Beautiful architecture (Original) Magnifique architecture

We were not in there, but the front decoration was pretty awesome!

PEOPLE DO NOT FLY ON TENERIFE. ON ALL THE BEACHES YOU WILL HUNT AGENTS WITH DOGS TOGETHER WITH POLICE AND GUARDIA CIVIL AND DRONES

Lindt doesn't only have great chocolates it has the best coffe/cchino/latte that I ever drunk in a coffee shop

Beautiful mall, but mostly empty stores. What was open looked very high-end and not many customers. The Gourmet Food section was good with somewhat reasonable prices. Just too much closed to make an impression.

An Allright little mall/ department store in the city center.

Good variety of french food to complete your groceries. Beware of prices, sometimes they'll make you pay more if you don't check price labels

Many different shops inside so the quality of customer service depends on where you go .

A fancy place with a comfort bar

I really like shooping here, specially the food court! I once had a bad experience here while I was shoping with my girfriend. We got shouted at suddenly, without a pre warning, by a quite temperamental lady that works there, the reason being that apparently we could not use the cosmetic testers because of coronavirus. We were not aware of that because we missed the very small sign that said it, but it was quite a shock nonetheless to get shouted at. We complained at the Information desk and the lady there knew straight away who we were complaining about. There are always rotten apples in the basket, so unfortunately I have to take a star because of that, since I find it inaceptable that something like that happens at a luxury department store like this. If I want to get shouted at, I can go to any street market or to Görlitzer park at night, but when I go to galerie lafayette to buy expensive makeup and clothes, getting shouted at does not really fit in my plans. On the positive side, they have a nice makeup selection and they stock my favourite designers (the kooples, maje, sandro, zadig and voltaire) so that’s nice. And don’t forget to visit the food court!

(Translated by Google) Beautiful mall in the heart of Berlin that mainly targets large wallets. For fashion victims and shopping queens, the Galeries Lafayette in Berlin is a must. Those who don't like shopping can pass the time in the great gourmet department in the basement. (Original) Schöne Mall im Herzen Berlins die vor allem auf große Brieftaschen abzielt. Für Fashionvictims und Shopping-Queens gehört die Galeries Lafayette in Berlin zum Pflichtprogrammm. Shoppingmuffel können sich in der tollen Gourmetabteilung im Untergeschoß die Zeit vertreiben.

(Translated by Google) Great gourmet department, always happy to shop and look around there! (Original) Super Gourmetabteilung, immer dort gern eingekauft und rumgeschaut!

(Translated by Google) Expensive (Original) Teuer

(Translated by Google) Nice shop with very affordable deals, discounts of 60% with an extra 20% discount on the discounted price. Lots of luxury brands (August 2020) (Original) Mooi winkel met zeer voordelige deals, kortingen van 60% met extra 20% korting op de afgeprijsde prijs. Veel luxe merken (augustus 2020)

(Translated by Google) Not for the faint of heart (Original) Nix für schwache Geldbeutel

Nice to have a Galeries Lafayette outside of France. This one is smaller but has an expansive collection of items. They have a few designer boutiques, Gucci, Chloe, Ferragamo, MCM, lots of sunglasses and cosmetics like La Mer. Downstairs is a cafe and restaurant as well as a grocery store with French products. It’s quite pricey so if you are coming for bottled water, don’t buy it here. But if you want spices, madeleines and other French goodies, this is the place to go. Upstairs they have clothing and brands like Elisabetta Franchi, Reiss, Polo, Zadig and others.

Luxury

Big cupola in the middle of the main store, show piece reminding of the glass dome at the Paris branch, forms center piece of surrounding indoor boutiques, hats, scarves, bags and jewellery on main floor, food and drink one floor down, brand stores down in the corridor. Interesting for some exploration and window shopping, take away food selection mediocre at best. Pricey. Still, nice visit.

(Translated by Google) Always great. (Original) Immer wieder großartig.

(Translated by Google) A dinosaur on the verge of extinction. (Original) Ein Dinosaurier kurz vor dem Aussterben.

(Translated by Google) The service is very friendly and can tell you a lot about the pictures, it's really nice and it doesn't get boring for children, there is something for everyone (Original) Der Service ist sehr freundlich und kann einem auch sehr viel über die Bilder erzählen es ist wirklich schön und für Kinder wird es auch nicht langweilig es ist für jeden was dabei

(Translated by Google) Nice department store. The French supermarket in the basement is particularly worth a visit. Everything a Francophile heart desires. (Original) Schönes Kaufhaus. Besonders der französische Supermarkt im Souterrain ist einen Besuch wert. Alles, was ein frankophiles Herz begehrt.

Very good kids clothing sale in July and August, up to 60% , i love it.

(Translated by Google) Perfect:) (Original) Perfekt:)

(Translated by Google) A nice department store for conditional purse .... very worth seeing ? (Original) Ein schönes Kaufhaus für bedingter Geldbörse....sehr sehenswert ?

(Translated by Google) Nice department store with French chic (Original) Schönes Kaufhaus mit französischem Chic

(Translated by Google) A nice department store but expensive. The salespeople are snooty. I can also spend my money elsewhere. (Original) Ein schönes Kaufhaus aber teuer.Die Verkäufer sind hochnäsig.Mein Geld kann ich auch wo anders ausgeben.

Compared to the original this one is quite sad. Especially the part they call "Gourmet". They microwaved my quiche that wasn't even really fresh. The croissant's were much more expensive than the chef made incredible ones sold in Paris and taste like one from Lidl or Aldi ...... Don't think i need to say more. The clothes and stuff you can buy in pretty much any other store/mall in Berlin.

(Translated by Google) Great fashion and designer pieces at reasonable prices. (Original) Hammer Mode und Designer Stücke zu passablen Preisen.

Very nice , but not as good as the one in Paris . Great pastisserie in the lower floor BUT they need to change their coffee machine - you can only drink dairy milk in your coffee there ! Minus starts for this .

One doesn't have to go to Paris with this stylish magazin in town. Had to change my star rating after actually shopping anything there, though: My first impression was utter friendliness and service, the next indifference or even snobbery. - When you¨re a shopgirl, you're a shopgirl, not an ancien régime aristocrat.

Cool place expensive shops and nice french backery

(Translated by Google) Only hesitantly, but then very friendly, we were served in the shoe department. Based on our casual outfit, they probably didn't trust us to buy such exquisite shoes. (Original) Erst zögerlich dann aber sehr freundlich wurden wir in der Schuhabteilung bedient. Anhand unseres lockeren Outfits hatte man uns wohl nicht zu getraut dass wir solche exquisiten Schuhe kaufen.

The basement Food Hall is stellar. It's a corner of France 🇫🇷 in grey Berlin. Wonderful French regional produce with a genuine seasonal direction. Whatever the category, the produce is delicious. They stock the best French butter, there's a wonderful fish counter, fresh fruit, French cake...Couldn't do without it!

Food court and supermarket is pretty good. Not so much choice for shopping. It’s tiny department store

(Translated by Google) When dreaming of being a princess comes true ... high fashion shops (Original) Quando sognare di essere una principessa si realizza...negozi alta moda

The have great deals in summer and the cakes are beautiful

(Translated by Google) Nice place to stay (Original) Schöner Ort zum verweilen

(Translated by Google) I love it, stylish, nice atmosphere, nice service, great discounts (Original) Ich liebe es, stillvoll, schöne Atmosphäre, nette Bedienung, tolle Rabatte

(Translated by Google) A very gloomy environment (Original) Çok kasvetli bir ortam

(Translated by Google) World city flair in a small area and now also neighborhood rock ... (Original) Weltstadtflair auf kleiner Fläche und mittlerweile auch Kiezgestein...

I was sold an expired lipstick today, produced in 2019. Everybody knows YSL lipstick expires three years after its produced, and 1 year after It's open. However, people working here say it's normal to sell expired product. They don't feel sorry at all. They just gave me my money back, and said it's end of conversation. I said it's not allowed according to law, but they said they don't know about the law... They said it's not my business to sell expired product, but their business. They also told me to check date before I buy it. Okay then it's obviously the victim's fault. Their attitude was always "You already have your money back, what do you want?" Well, then there's nothing more I can say. Btw the lipstick is unused. I can return it anyways, it's not like I should be thankful I can return it...

Anastasia is amazing she is so friendly and helped me to have the right gift for my friend, she has pertinent answers for all my questions. It’s was an eccellente customer service experience. Thanks 😊