SIXT Autovermietung Berlin Tempelhof image

SIXT Autovermietung Berlin Tempelhof

Car rental agency Van rental agency Truck rental agency

😠 A lot of things are going terribly wrong here. When we picked it up we were told The small car category we reserved is not available, We didn't get it until the next day, but it was also brought to our house. We were told that everything would be explained or shown when we were handed over and we sh... People often mention rental, rented, Sixt, vehicle, told, station, check, service, money, days,


Address

Mariendorfer Damm 8, 12109 Berlin, Germany

Website

www.sixt.de

Contact

+49 30 26478487

Rating on Google Maps

3.90 (258 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 6 AM to 8 PM
  • Thursday: 6 AM to 8 PM
  • Friday: 6 AM to 8 PM
  • Saturday: 6 AM to 2 PM
  • Sunday: 8 AM to 12 PM
  • Monday: 6 AM to 8 PM
  • Tuesday: 6 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: rental (15) rented (11) Sixt (11) vehicle (11) told (10) station (10) check (9) service (8) money (8) days (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cihan Y. 3 months ago on Google • 437 reviews New
    A lot of things are going terribly wrong here. When we picked it up we were told The small car category we reserved is not available, We didn't get it until the next day, but it was also brought to our house. We were told that everything would be explained or shown when we were handed over and we should sign after we got the key... Nothing there, rental car arrived, handed over the keys, and in a flash the employee was gone... it went great... Weeks later we get another reminder about the outstanding invoice, even though the opposing insurance company has covered all the costs. To be fair, we have to say that the employee there was very friendly, she tried very hard to find a solution...The branch was also very clean...
    43 people found this review helpful 👍

  • 2/5 Giovanni F. 5 months ago on Google • 359 reviews
    Service was to say the least average, the person who helped us did not impress. When we brought the car back they did not even check it as they were in a hurry to close, not a very good service at all.

  • 1/5 Gabe R. 4 years ago on Google • 116 reviews
    Was told I could come in two hours early to pick up the car. When I arrived, the manager said I would have to wait two hours because it was impossible to hand over the keys. She suggested I just go shopping for two hours and come back. Everyone there was helpless to the "letter of the law". Could do nothing to accommodate their mistake. Finally, they said they could let me take the car if they took two hours from the return time. This really was not a good start to my trip.
    1 person found this review helpful 👍

  • 5/5 Vinzler 1 month ago on Google • 132 reviews New
    It doesn't get any better. My employer rented me a car from Sixt so that I could get to Mannheim and back. I had my key in my hand within 2 minutes, and when I returned it everything went just as smoothly and quickly. Good-humoured, friendly and very accommodating staff, it really couldn't be better, very exemplary. Mocha was reserved and I then received a brand new Q2.

  • 1/5 She H. 4 years ago on Google • 68 reviews
    Deserves ZERO rating! ATTENTION: Please read the reviews on Trustpilot!! All fake damage claims of Sixt. There’s a lot of victims of this car rental company. An advice to everyone who would use the sixt service. Upon the return of the car, take a pic of the car in all the angles and every cm. as possible! Because a damage out of nowhere will be reported and will let you pay a hefty amount of money. Ofcourse that “damage” is not done by you! but it just appeared out of nowhere!
    2 people found this review helpful 👍

  • 5/5 Matthias W. 1 month ago on Google • 104 reviews New
    It works here with friendly people and service as would have been expected for the value....simply great

  • 1/5 Saskia O. 5 years ago on Google • 38 reviews
    The guy there was arrogant and not helpful. I rented a van to do my moving and I did the reservation online. There was a mistake in the system so he told me I had to pay two additional fees in order to get the car. I asked how I could make the reservation with the total price that was shown to me when it's by their policy actually not possible. His answer was: "Well our system is not smart enough". Well that's not my problem. I asked who I could talk to because of the higher price and he said literally that the manager would not talk to me because of 12€. Btw 12€ was only one of the two extra fees that I had to pay but he just seemed to enjoy to give this arrogant answer. Either way money is money and trying to trick someone is trying to trick someone... Instead he gave me a hotline that I should call and that you have to pay as I found out later. It was very unpleasant and in the end, the van was extremely dirty, the whole floor was wet and there were trash and broken glass. I would recommend to just get europcar, maybe pay a little bit more but therefore have no problems and no hidden fees.
    2 people found this review helpful 👍

  • 1/5 Simone L. 6 years ago on Google • 13 reviews
    I rented cars here in the past and everything went well, apparently it's not the case anymore. I booked a van to collect some furniture in Berlin, prepaid. At the pickup they told me I can't get the van because I had no document with my address on (I had passport and Driving License) and they wanted the Anmeldung from the Burgeramt. This if course felt VERY uncomfortable and the guy at the reception was very unpleasant, eventually after some discussion and a check on my previously rented cars I got the van. But what came later is even worse: I dropped the keys after the rental and I left. After few hours I got an email about a missing antenna on the van (which I got from the street and parked in the street again in front of the office) with a fake signature under my name which of course is not mine. Used to be a nice car rental, after having to haggle for a rental and a fake signature I will probably go somewhere else.
    3 people found this review helpful 👍

  • 1/5 King N. 2 months ago on Google • 67 reviews New
    I booked online, the page reloaded. Then I got the wrong date. I canceled immediately and no cancellation costs were shown to me. Now they don't want to pay me the money back.

  • 1/5 Weh P. 2 months ago on Google • 22 reviews New
    On January 5th, 2024, I had to use a replacement car for 14 days due to an accident that was not my fault; The costs for this were covered by the opposing insurance company - this was already confirmed when we rented and entered into the computer. Although the vehicle was supposed to be ready for collection, I had to wait an hour for it to be handed over and then take over a scratched and dirty vehicle (Lynk&Co 01) - unfortunately I am severely disabled and have walking disabilities I had to rely on a vehicle because I didn't have much choice, especially since there was a rail strike in Berlin and there were hardly any vehicles available. So I drove off with the vehicle and after about 2km I got a warning about a loss of pressure in the rear left tire. So back to the rental station at Mariendorfer Damm, where an eager employee said that the vehicle might have been standing for a while and that I should recalibrate the tire pressure in the cockpit; maybe this would solve the problem. Two days later, the same warning message about loss of tire pressure popped up, combined with another warning message that I hadn't even seen the first time, which stated that the vehicle should have been serviced long ago. I then called the station again and they advised me to top up the air pressure if necessary and recalibrate again; If necessary, that could help - otherwise you would swap the vehicle - if one was there. Two days later the same spectacle with the aforementioned error messages and again to the station at Mariendorfer Damm, where I was supposed to receive an identical replacement vehicle. And what can I say: Again I had to wait over an hour for the vehicle to be handed over, this time there were computer problems and I was then supposed to - because the problem could not be solved - with a so-called "dummy contract" for a Golf VI , which I didn't drive at all, set off. If there are problems with a police check, I could pass on a phone number and they would explain it if necessary. So I set off from the station in a vehicle for which I didn't have a rental contract but with the promise from the station that this contract would be signed internally if the branch manager - Mr. Atacan - be back in the office. This person would be at a training event and would take care of exchanging the contract, send me a copy of the rental agreement by email and call me by 3 p.m. At around 7 p.m. I still hadn't received a rental agreement by email or a call from the station manager, so I called them for I don't know how many times. This time I reached the station manager, who vowed to make improvements and told me that he had exchanged the contract in the meantime but had forgotten to email me the contract; At least this was now stored in my Sixt account. I told the station manager that there was currently only one registration office in operation for new registrations in Berlin and that I probably wouldn't be able to get by with the two-week rental, but that my new company vehicle would only be available on the Monday following the rental. The station manager wanted to be accommodating and offered to let SIXT cover the costs for these three additional days; He wanted to discuss this with his regional director and call me back no later than two days later, on January 15, 2024, to confirm the aforementioned regulation. What can I say, I didn't receive a callback or the goodwill arrangement for 3 days, but today, on January 23rd, 2024, I received a letter with a deadline that I don't have to pay at all because insurance covers it ; and all because an employee at the station forgot to have the declaration of assignment signed at the time of rental, which the reservations team had of course pointed out beforehand. SERVICE DYSLEXIA IN PURE CULTURE
    2 people found this review helpful 👍

  • 1/5 thomas k. 6 years ago on Google • 12 reviews
    Very bad experience. Unbelievably arrogant people, probably working on commission, desperately trying to earn as much money based on poorly developed systems to make clients anxious if they wouldn't over-ensure themselves. Moreover no service at all. Poor, sad company. Never again with Sixt, certainly not at this office. Car was ok though, but therefore I thank Opel.
    2 people found this review helpful 👍

  • 1/5 F G. 2 years ago on Google • 43 reviews
    All my recent interactions with Sixt have been subpar. AND they don't care if you have rented repeatedly and paid them over $7k in one year... Don't rent here.

  • 2/5 Jan R. 3 weeks ago on Google • 37 reviews New
    It can happen in Berlin that you only get your rental car an hour late due to it being demolished. It is incomprehensible that these damages are attributed to me three months after the rental. Promised compensation for the navigation system not working and for the delay never came.

  • 5/5 Harry K. 2 weeks ago on Google • 26 reviews New
    Had a great experience. Collection and return went smoothly. Damage was documented and when it was returned, contrary to what the previous speaker said, there were no attempts to blame me for defects. Gladly again!

  • 4/5 Torsten z. 3 months ago on Google • 25 reviews New
    Great service and friendly service

  • 1/5 Anton S. 9 months ago on Google • 20 reviews
    I rented 2.5 months ago, one of staff members was very inprofessional and didn't know about their own basic insurances and didn't manage to accept payment by apple pay, although it is supported by their terminal

  • 5/5 Alexandr 3 months ago on Google • 20 reviews New
    Service is almost good, the car is good, washer fluid tank was almost empty. And it costs a little more than you think. One disadvantage, despite having an empty underground car park, you have to park on the street where there is not enough space. Can you park it out? I made it and parked similarly.

  • 1/5 Daniel 2 months ago on Google • 11 reviews New
    no desire for customers, hardly any availability of cars

  • 2/5 Dan L. 2 months ago on Google • 5 reviews New
    Unfortunately there was too little oil in the car and only 7/8 diesel. Car was delivered with enough oil and a full tank. Unfortunately I didn't get this money refunded. Car was clean. Acceptance and acceptance was successful.

  • 1/5 Serhat �. 1 week ago on Google • 4 reviews New
    They want me to pay 1100 euros for a 5cm scratch on the right front door due to an accident that I did not cause, even though I was fully insured. When I rented the car, no one came to check it. When I checked it myself after the car was delivered, I couldn't see anything. I rented the car for a day, and as if it wasn't enough that I paid 230.00 euros for the car including insurance, now they charge 1100 euros for a 2 cm scratch. Is this a new fraud system?

  • 1/5 Bel M. 2 months ago on Google • 3 reviews New
    There's a lot going wrong here at Sixt: We ordered a Mercedes Sprinter and received a Maxus. The car is about 1km away on foot from the Sixt rental office in Tempelhof. This is an imposition. You also get a car that is not suitable for winter, even though we said we were going to Austria... and in January! Windshield washer system frozen. The employees on site in Tempelhof have no idea about their cars. Completely overwhelmed. A call to Sixt doesn't help, you're stuck on hold. Never again !!!!

  • 1/5 Charlie K. 3 years ago on Google
    Horrible experience with sixt car hire. It is almost impossible to call and when you do get through the agents are rude and cut in customers faces . They also feel they can charge the client for something without informing them before so.... theft ... Stay away !!!!

  • 1/5 Ataollah G. 1 year ago on Google
    WARNING!! Do not fall into trouble!!

  • 5/5 Soenke K. 3 weeks ago on Google • 1 review New
    Great service, cars are very well maintained, clean and almost new.

  • 1/5 Armin S. 4 months ago on Google • 1 review
    I rented a car here, at the beginning a staff told me: take it easy no need to check ins and outs, it is only for two days, when you return it, you will pass it to me so don't worry! Still I took photos of minor scratches on the bumper. The day I returned the car they told me park the car in the parking and leave the key here, I told them don't you want to check, they said no we check later it's fine! Few days later I got an email that need to pay 1050 Euros for an scratch! I have private indoor parking and I'm 100% sure didn't hit anywhere, but still forced to pay 800+ Euros, which they offered later, or take the case to the court. Suggestions: 1- Always check inside and outside of the car and take photos of existing damages. 2- Ask them to check in front of you when you return the car and go through it again together.

  • 3/5 Mohamed E. 4 years ago on Google • 1 review
    The car is so nice and the service is very good, but unfortunately the navi device that I got without an updates map, so I lost my way in the travel, and I used my mobile device to find my way. It takes me 1h and 30 min to find my way again, so I arrived late

  • 1/5 Phil M. 2 weeks ago on Google • 2 reviews New
    I rented a van to help my daughter move flat and paid 200e deposit along with 29e insurance to give me peace of mind against damage. When I returned the van I filled up the tank with diesel in the garage next door to the Sixt car park. The tank was full. I then received a bill which had a considerable amount deducted for refuelling (about 85e)! It clearly is a scam and I regard it as a kind of theft. I am pursuing this currently to get all of my deposit back because it is terrible to be treated like this and it must happen to so many people. I suspect the person who dealt with me pocketed the money. I have spoken to Sixt already and I hope that Sixt will deal with this issue urgently but so far have not heard or received any of my deposit back. I have contacted my bank (Barclays) who will also assist me in getting my money back.


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