1/5 Weh P. 2 months ago on Google • 22 reviews New
On
January
5th,
2024,
I
had
to
use
a
replacement
car
for
14
days
due
to
an
accident
that
was
not
my
fault;
The
costs
for
this
were
covered
by
the
opposing
insurance
company
-
this
was
already
confirmed
when
we
rented
and
entered
into
the
computer.
Although
the
vehicle
was
supposed
to
be
ready
for
collection,
I
had
to
wait
an
hour
for
it
to
be
handed
over
and
then
take
over
a
scratched
and
dirty
vehicle
(Lynk&Co
01)
-
unfortunately
I
am
severely
disabled
and
have
walking
disabilities
I
had
to
rely
on
a
vehicle
because
I
didn't
have
much
choice,
especially
since
there
was
a
rail
strike
in
Berlin
and
there
were
hardly
any
vehicles
available.
So
I
drove
off
with
the
vehicle
and
after
about
2km
I
got
a
warning
about
a
loss
of
pressure
in
the
rear
left
tire.
So
back
to
the
rental
station
at
Mariendorfer
Damm,
where
an
eager
employee
said
that
the
vehicle
might
have
been
standing
for
a
while
and
that
I
should
recalibrate
the
tire
pressure
in
the
cockpit;
maybe
this
would
solve
the
problem.
Two
days
later,
the
same
warning
message
about
loss
of
tire
pressure
popped
up,
combined
with
another
warning
message
that
I
hadn't
even
seen
the
first
time,
which
stated
that
the
vehicle
should
have
been
serviced
long
ago.
I
then
called
the
station
again
and
they
advised
me
to
top
up
the
air
pressure
if
necessary
and
recalibrate
again;
If
necessary,
that
could
help
-
otherwise
you
would
swap
the
vehicle
-
if
one
was
there.
Two
days
later
the
same
spectacle
with
the
aforementioned
error
messages
and
again
to
the
station
at
Mariendorfer
Damm,
where
I
was
supposed
to
receive
an
identical
replacement
vehicle.
And
what
can
I
say:
Again
I
had
to
wait
over
an
hour
for
the
vehicle
to
be
handed
over,
this
time
there
were
computer
problems
and
I
was
then
supposed
to
-
because
the
problem
could
not
be
solved
-
with
a
so-called
"dummy
contract"
for
a
Golf
VI
,
which
I
didn't
drive
at
all,
set
off.
If
there
are
problems
with
a
police
check,
I
could
pass
on
a
phone
number
and
they
would
explain
it
if
necessary.
So
I
set
off
from
the
station
in
a
vehicle
for
which
I
didn't
have
a
rental
contract
but
with
the
promise
from
the
station
that
this
contract
would
be
signed
internally
if
the
branch
manager
-
Mr.
Atacan
-
be
back
in
the
office.
This
person
would
be
at
a
training
event
and
would
take
care
of
exchanging
the
contract,
send
me
a
copy
of
the
rental
agreement
by
email
and
call
me
by
3
p.m.
At
around
7
p.m.
I
still
hadn't
received
a
rental
agreement
by
email
or
a
call
from
the
station
manager,
so
I
called
them
for
I
don't
know
how
many
times.
This
time
I
reached
the
station
manager,
who
vowed
to
make
improvements
and
told
me
that
he
had
exchanged
the
contract
in
the
meantime
but
had
forgotten
to
email
me
the
contract;
At
least
this
was
now
stored
in
my
Sixt
account.
I
told
the
station
manager
that
there
was
currently
only
one
registration
office
in
operation
for
new
registrations
in
Berlin
and
that
I
probably
wouldn't
be
able
to
get
by
with
the
two-week
rental,
but
that
my
new
company
vehicle
would
only
be
available
on
the
Monday
following
the
rental.
The
station
manager
wanted
to
be
accommodating
and
offered
to
let
SIXT
cover
the
costs
for
these
three
additional
days;
He
wanted
to
discuss
this
with
his
regional
director
and
call
me
back
no
later
than
two
days
later,
on
January
15,
2024,
to
confirm
the
aforementioned
regulation.
What
can
I
say,
I
didn't
receive
a
callback
or
the
goodwill
arrangement
for
3
days,
but
today,
on
January
23rd,
2024,
I
received
a
letter
with
a
deadline
that
I
don't
have
to
pay
at
all
because
insurance
covers
it
;
and
all
because
an
employee
at
the
station
forgot
to
have
the
declaration
of
assignment
signed
at
the
time
of
rental,
which
the
reservations
team
had
of
course
pointed
out
beforehand.
SERVICE
DYSLEXIA
IN
PURE
CULTURE
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