1/5 Level D. 5 months ago on Google • 3 reviews
In
the
spring
I
decided
to
make
an
appointment
at
the
“shoulder
consultation”.
I
already
knew
that
I
wouldn't
be
able
to
avoid
surgery.
As
far
as
I
can
tell,
Vivantes
doesn't
really
have
a
global
reputation.
However,
I
was
impressed
by
the
few
but
consistently
positive
reviews,
so
I
was
open
to
that.
Appointments
are
friendly
and
easy
to
make
by
phone.
The
staff
member
asked
me
to
bring
x-rays
and
an
MRI.
If
a
CT
was
also
needed,
she
would
call
me
again
before
the
appointment
and
inform
me.
If
there
was
no
call,
I
would
only
need
a
CT
and
MRI.
The
appointment
for
the
shoulder
consultation
took
place
approx.
2
months
later.
The
chief
physician
Dr.
Thiele
welcomed
me
for
the
first
appointment.
Within
30
seconds
they
asked
for
a
CT
scan.
However,
no
one
informed
me.
So
we
made
a
next
appointment,
without
a
CT
there
was
no
final
recommendation.
Weeks
later
I
went
to
the
shoulder
consultation
with
the
CT
scan
that
had
been
done
in
the
meantime.
Annoying,
I
could
have
saved
myself
the
trip
if
the
intended
call
had
been
made.
Unexpectedly,
a
young
man
suddenly
sat
across
from
me
at
the
appointment.
Apparently
I
had
little
experience,
but
in
the
end
I
was
referred
to
Dr.
Thiele
forwarded.
This
seemed
disorganized
and
impersonal
to
me.
But
I
was
given
good
advice
and
the
images
presented
were
explained
and
assessed
in
detail.
It
was
explained
to
me
exactly
which
method
was
recommended
and
why
this
and
not
one
of
the
other
common
methods.
So
I
made
an
appointment
for
the
operation
straight
away.
Cancellation
would
still
have
been
an
option.
The
registration
process
is
complex
and
takes
a
lot
of
time.
Drawing
numbers
is
the
order
of
the
day.
Despite
the
appointment.
But
overall
the
process
is
smooth.
At
this
appointment
I
also
met
someone
else
from
surgery.
Here
I
was
told
that
I
would
be
operated
on
by
Prof.
Pauly.
I
thought
that
was
perfect,
and
for
me
it
was
the
deciding
factor
not
to
back
out
again
and
look
for
another
clinic.
In
any
case,
that
wasn't
the
case.
The
operation
was
carried
out
by
someone
I
have
not
yet
met.
I
would
have
really
liked
to
meet
the
person
who
is
operating
on
me.
PREVIOUSLY!
What
kind
of
style
is
that?
You
are
pushed
into
the
anesthesia,
sprayed
away
after
a
really
unpleasant
small
talk
and
in
the
end
someone
whose
expertise
you
know
nothing
about
is
cutting,
sawing
and
screwing
around
with
you.
And
this
despite
having
spent
months
researching
who
would
be
the
best
person
to
receive
treatment
from,
getting
second
opinions
and
so
on.
If
I
had
had
different
information
about
the
person
treating
me,
I
would
have
canceled
the
operation
on
the
day
of
the
operation.
I
wouldn't
have
let
myself
be
operated
on
even
by
the
head
doctor.
That
doesn't
feel
good
at
all.
Is
this
a
scam
to
land
more
operations?
The
surgeon,
the
salesman?!
The
physiotherapy
planned
according
to
the
plan
only
theoretically
took
place
in
a
30-second
conversation
(time
pressure
or
no
desire?).
I
wasn't
approached
and
asked
to
tick
what
I
wanted
to
eat
and
was
given
whatever
was
still
there.
Since
I
dealt
intensively
with
the
upcoming
operation,
I
knew
that
some
patients
even
need
a
pain
pump
after
the
operation.
Since
I
have
often
ended
up
in
emergency
rooms
because
of
my
shoulder,
I
knew
that
a
certain
remedy
would
help
me
with
the
pain.
It
was
promised
that
I
would
get
this.
When
I
couldn't
sleep
because
of
the
pain,
I
was
given
VALERIAN.
Are
you
crazy?
I
was
promised
several
times
in
advance
that
I
would
receive
adequate
painkillers.
Ne
Ibu
and
valerian.
The
doctors
lied
to
me
several
times.
Don't
be
blinded
by
the
positive
reviews
like
I
was.
I
deeply
regret
my
decision
to
seek
treatment
there.
I
would
like
to
tear
open
the
wound,
unscrew
the
screws
and
stick
the
transferred
bone
part
back
where
it
came
from.