After reading the positive comments, we went to emergencies today and the experience was bad. The emergency waiting room was almost empty, which surprised me, they called us quickly but the doctor who attended me was very rude, he made derogatory comments about my situation and when my partner knocked on the door because he mistakenly thought that the two we were listed together (because we have similar symptoms), the dr yelled so violently from inside that I was shocked for a moment. I did not understand why he acted that way, we were not disrespectful, in fact, in this situation I remained very calm, another person in my place would have acted differently. I know this job can be very exhausting but we don't ask for a smiling face, just basic things like not being yelled at for no reason and curing our illness. Anyway, after doing a covid test and looking at our throats a little, they told us that we had nothing. We leave the place disconcerted and with a disease that continues and we do not know what it is. What bothers me the most and that is why I leave this comment is that they did not bother to check anything and for me inaction is something very dangerous, especially in something medical. (I do not have complaint about waiting times (the people working in the place seems very relax, in my opinion), recepcion and infrastructure of the hospital)

For me, the Bundeswehr Hospital is the Germany Hospital! Why go Politicians or respected people go there! I received a great welcome on ward C3 and called for a few days saying that they were happy and gave me tips before the admission - the hard-working staff, nurses, doctors and the staff who were responsible for the food or cleaned my room - everyone was really very friendly and it's not fake, it immediately conveys a sense of trust and somehow that you've known each other for a long time! And after more than a year, you were the only hospital to finally find my problem and specifically prescribe me medicine and make me happy again! What can I say - if a problem arises again, the BWK is the point of contact. Due to the Federal Intelligence Service and the political environment, there is no WiFi and I rightly think it's a good thing that the security doesn't just let everyone into the emergency room!

The Federal Hospital in Berlin is really very helpful!! But the employee in a red coat and blonde hair down to her shoulders and with a height of 1.80 m was very, very abusive and disrespectful, it was almost in the direction of harassment and racism. You can't talk to patients as if they were inferior!! So I definitely won't let her treat me. However, I can't throw everything into one pot!!

Leaving this review as information for potential patients to decide whether this is the right hospital for them for a *pre-planned* surgery. I had my tonsils removed at the Bundeswehrkrankenhaus and stayed in the HNO (Hals, Nasen, Ohren) unit for the typical 5 days of recovery after the surgery. Staff were friendly and very responsive when I rang the bell for help. However, I had a big problem with not being able to get adequate pain medication. Typical tonsillectomies for adults involve very painful and very long recoveries. In the vast majority of cases, patients receive strong prescription pain medication after the surgery such as Codeine, Percocet, or other prescription-strength pain relievers. In the HNO unit, I was only able to get ibuprofen, and upon request, a liquid pain reliever similar to ibuprofen. I'm aware that German medicine does not recommend pain relievers in the way most other countries do. However, I know that other German hospitals who perform tonsillectomies give out prescription-strength pain relievers (stronger than ibuprofen) to their patients. I'm not sure if the issue is that the Bundeswehrkrankenahus is part of the military or if there is something else going on, but I requested stronger pain medication and was told that the ibuprofen and the liquid was all I could have due to dangers of stronger pain medication. Meanwhile, someone I know recovering from a tonsillectomy at another Berlin hospital received opiates for pain relief. When I informed the staff that I could not sleep at night due to the intensity of the pain, I was given holistic medicine lavender supplements as a "sleep aid." I was in overwhelming pain every day, to the point of tears, and was shocked by the fact that I was only allowed to have ibuprofen. (Please note that I have no medical history of issues with pain relievers, addiction, etc. No one on the unit, that I know of, was allowed to have non-ibuprofen pain relievers.) I was given 3 ibuprofen a day with breakfast, lunch, and dinner, and was not allowed to have more overnight, which is when the pain was by far the worst. I'm sure the nurses were following the regulations of the hospital, so I cannot blame them, but I think it is wrong to deny an adult who is operating at full mental capacity access to the pain relievers that are the norm for this procedure.

The first appointment at general surgery went without complications, the second appointment (surgical appointment), when I arrived I was told I had to wait 30-45 minutes, after 60 minutes I asked again and it said just under 30 minutes. After almost 10 minutes I was called and was told that they couldn't operate on me today because there weren't enough doctors. 1 hour there and back + 1.5 hours waiting time for nothing.

The nurses and doctors took great care. The hospital is in top condition and it was a comfortable stay (first experience with German public healthcare). Communication could be a bit better (what's happening and when) but in general it was a good experience. Thank you for the careful treatment!

Waiting room hell. I had a really hard time at this hospital this morning. I came there early on a Sunday morning after two nights not sleeping well with a really painful abscess hoping for some pain relief. I waited for almost 5 hours and the nurses at the desk had no time estimates for when I could see a doctor or specialist. They couldn’t give me any pain relief medication and by a certain point my pain and patience had reached an untenable level. I asked for my insurance card and left to go suffer at home. I will try another emergency room tomorrow morning.

I will never go anywhere else now. The staff is very nice and I don’t speak German but they all spoke English. The waiting time was super reasonable I was there for 2 hours and got treated in those two hours. In comparison to Charité where I went last night for the same complaint and I waited over 8 hours to finally be kicked out without anyone seeing me this hospital is heaven! The doctors in the ER are super nice and sweet and empathetic.

Had an anaphylactic shock (that could’ve killed me), and was rushed in the emergency room. I am from another country, so I can’t speak German, yet some of the nurses that didn’t speak English made a great effort and were able to communicate with me. The team took good care of me, and even in this stressful situation without my family being there with me, they made me feel at ease and knew how to calm me down. Big thank you to the Emergency and Dermatology department for saving my life and making me heal so quickly.

Amazing hospital and staff. My partner was referred to their ER due to tingling and numbness in her lower legs, and they immediately took her in and ran a bunch of tests, finally diagnosing her with multiple sclerosis. I was allowed to visit her for the entire day throughout her stay and was present when the doctors visited her. They were always very professional and empathetic, and their English and bedside manner were excellent. We're both extremely grateful to them, as she might not have got a proper diagnosis and treatment if it weren't for them.

I would like to thank everyone at the BwK, I went to the emergency service and stayed over two nights - They took care of me very well. Everyone was so friendly and almost everyone did speak English. I felt safe and in the right hands. Big thanks and appreciations to everyone in BwK. Forever greateful

I have been treated in this hospital several times and I basically can't say anything negative except that the waiting times are sometimes a bit long. Technically, I can't fault anything!

Both doctors and nurses are really nice, professional and competent. I'm very grateful! That really makes a big difference when you come to the emergency room and are treated so kindly and relaxed...

My parents were admitted to the emergency room after an accident and treated. At this point, thank you very much for your care and warmth, which is not a given, especially in the emergency room and the tasks associated with it. When something happens to you, that's where you want to end up. Thank you and all the best!

Technically competent, unfortunately an organizational disaster. The doctors don't talk to each other. If you ask for another appointment, it is interpreted as a cancellation of the original appointment and the patient is blamed for it. Then you suddenly get a call and are told to be admitted by 2 p.m. at the latest. Arrived at 1:50 p.m. and was sent home because there was no bed available. You should show up at 5:30 a.m. the next morning. It takes a whole day to prepare doctor's letters. Not like that. Today, February 1st, 2024, you're just stalling again and not keeping appointments. You need a whole day for small examinations and the operation date is still being postponed.

I got three surgeries amid the coronavirus pandemics and my experience was excellent: competent doctors, nice nurses, up to date equipment and detailed explanation regarding the procedures. Talking to my roommate he also agreed that his experience at the BwK Berlin was tiptop.

I went to the emergency room after cutting off a piece of my thumb while grating cheese. Staff spoke English, was super helpful and nice. All in all everything (registration, inspection of the finger, cleaning and bandaging the wound, receiving the post-treatment papers and some medication) took about 20 minutes. Additionally the receptionist really made me laugh when after hearing that I cut my finger she asked "in a war?" :D If you need to go to an emergency I totally recommend this place!

Best hospital I've ever been to. Extremely good staff and competent, fast, very friendly treatment. I never thought I would be able to give a hospital a positive review. Thanks!

I really don't understand where the good reputation comes from!? Sometimes unfriendly staff, chaotic processes, superficial anamnesis, pigeonholing, processing, incorrect or no flow of information (which could have had bad consequences) and at the end they brazenly lie to your face. Main topic is completely ignored. The food was quite ok. That's it! Please not again.

This hospital should be an example in Efficiency and Competence for all other Hospitals here in Berlin. All people I interacted with where very skilled. Food was great during my stay.. on par with restaurants. Supper efficient emergency handling. And... friendly staff all the way! Just amazing

Such a great experience! Thank you all for leaving reviews. I almost went to the other one Charité so I'm glad someone said to come here instead. Super friendly staff including the security. The nurse who did my intake told everyone that my grrman is not very good and to please speak in English. Saw the ENT for an ear infection. Super quick maybe an hour and a half in total waiting for my paperwork and discharge. Definitely will go back for any emergencies.

After my bad experience in a Vivantes hospital, I switched to the Bundeswehr hospital. Several checks were done straight away and I was given an honest diagnosis. Doctors and nurses/nurses on ward I3 were very friendly. I hope I don't have to go to the hospital again. If so, I would immediately go back to the Bundeswehr KH.

This is the best kept secret for emergency care in Berlin. The staff is always kind and the wait times are better than other ERs in the city. We’ve never had a bad experience here and refer our friends here as well.

Quick professional all the best :) kind regards ❤️

Had 2 operations there, 1 went well and without any later problems. 2nd op for the same thing,...this time a different surgeon, completely rude, aloof and he didn't do his job as well as the first surgeon. . Some time after the second operation I went for a follow-up examination and complained of an uncomfortable feeling in my stomach, which had nothing to do with the underlying disease. However, the surgeon wasn't interested in that; after all, he had studied it all, or learned it by heart like a poem. He just wanted to remove my pre-treated organ. He tried to persuade me in the most rude way....very bad. A quote from him stayed in my head to this day: "Don't you feel like that now... and tomorrow the vaccination therapy starts!!! " Luckily, I left that hospital immediately. Because as it turned out months later, my organ works great and does its job. If I had trusted this cold doctor, I would be even worse off today. This man made sure that I didn't dare go to the doctor for years. Since that day I have been terrified of hospitals. Such a person should definitely not be a doctor. And if I found out his name again, I would write a letter of complaint to his employer. Today I found out that various intestinal adhesions and a diaphragmatic hernia were the cause of my symptoms. Otherwise, the hospital left a good impression, very orderly and friendly. However, one surgeon ruined everything with his complete lack of empathy.

Great team, fast and uncomplicated treatment/care. The staff is friendly, which is no longer a given these days. Great👍🏽

It was unbelievable how unfriendly the lady at the information desk was. In the private sector, this would be terminated immediately for such behavior.

My husband had hip surgery in the Bundeswehr hospital, we can only say that it was the best thing that could have happened to him. Many thanks to the whole team. Five stars plus.

I was a little disappointed. The waiting time was okay, but when I went to the doctor I didn't feel like he was being taken seriously. His statement, so you have a cold? I told him that I had been breathing heavily for 2 days and that I had dizziness, nausea, circulatory problems, bad lungs, a bad cough and my whole body was shaking. He didn't want to prescribe me any tablets or antibiotics but instead wanted to send me home and that it would go away after a while and I had him several times said that I can distinguish between a normal explanation or even Corona was easier than what I have because it gets worse hour by hour day by day and I waited over half an hour for a prescription that he ended up prescribing for me

I was in the emergency room on Sunday evening, I didn't know we had such a good hospital in Berlin, they were all very friendly and competent, I'm very satisfied, thank you again.

I’ve been actively avoiding going to any ER in the city due to all the horror stories I’ve heard but this time I really had no choice. Staff is friendly and truly listens to you. You can get by with English and a bit of German. I only waited ~45 min which I find more than acceptable for a busy ER. I highly recommend this one!

I was there today for an emergency because of a sport inquiry , although it is a military hospital, the people and especially doctors/nurses are super nice and explain everything to you. The waiting time for receiving the reports is quite high especially for old people, but I think it is the same everywhere in Berlin, especially in the weekend

After 4 hours of waiting, 3 complains that the pain is too high, no one has checked. Medical staff chating and waiting arround. No information provided in regards to waiting times (4h later also no additional information when requested).

Very good experience with the emergency here. Everyone was very nice and took excellent care 👍

I was driven here in the fire department ambulance after a nasty fall from a platform. They took great care of me in the emergency room on a Saturday evening at around 11 p.m., they immediately did a CT scan of my knee, and 2 doctors plus nurses let me know what kind of fracture I had competently, emphatically and without making me wait unnecessarily (and that 99% of the time I have to have an operation) so I got a bed in ward C2 about 3 hours later. The staff and doctors on ward CD2 are out of this world! Always approachable, take the time (at eye level) to explain what the plan is and what to expect. The preliminary conversation with the anesthetist was detailed and empathetic. I have some allergies and could really rely on me being given the right meds. Didn't meet the operating room doctor, but he must have done a very good job! Organization of transport, household help and aids. "If I could choose, I would always come here. I am so grateful and in love with everyone I have met. Thank you, thank you, thank you!!!" (I copied this paragraph from another review because I think exactly the same!) P.S. Very good hospital food; yummy!

Medical examination was ok, but the staff was unfriendly and disorganized. Only patient in the waiting area and had to wait 2 hours without explanation.

I ended up at the ER last year when I had a sudden chest and shoulder pain. I called up 112 and after examining me on the spot, they took me to the Bundeswehrkrankenhaus. The doctors, nurses and the rest of the staff were extremely friendly and took care of me for the 3 hours I spent there. Although, they did not root cause the pain and simply discharged me once the pain subsided. It was extremely risky for me to get home from there, but I’m lucky I didn’t have it so bad.

C. Spieker is a Very good doctor I’ve been burned from my motor bike and she expanded me every think what she did and how to take care of my leg Very friendly and kind Thank you very much

Thank you very much for the quick recording And for looking after me so well, you are the best

You turned the reflectors on the roof back on and the light is so strong that it disturbs the building on the other side of the canal. I had already made the report last year, so please turn it off before we complain directly to the office. The administration already knows.

most of the healthcare professionals working here are smoking cigarettes and drinking horrible sodas.

Assisted between the night of 17/18 for a problem, found a qualified staff and assisted by a doctor as well as having a unique smile also prepared. Too bad not to see it again.

Excellent doctors, great service and pretty good food. If you broke yourself, go there to get it fixed

Hi, The best hospital in Berlin. I had terrible experience with Charite and Vivantes in Kreuzberg, where doctors give patients wrong diagnoses . After their treatment you have to search for normal private clinic to recover from their treatment. the only negative about Bundeswehrkankenhaus , is that I don’t understand how and why people are given sausage with bread or salad for breakfast after the operation. They brought a patient to my ward a chicken carry for dinner, after which she had a stomachache and she could not go to the toilet.

My husband had an emergency surgery here and was well taken care off. Thank you so much

VERY UNPROFESSIONAL STAFFS AND NOT RECOMMENDED HOSPITAL. WAITING TIME 6-7 HOURS FOR EMERGENCY SERVICE. Receptionist was unfriendly and rarely available on her desk. The waiting room's floor was wet and dirty. Many used plastic cups beside the water dispenser.

Top notch hospital in Berlin. It’s highly recommended by Berliner Feuerwehr personell as well as my Hausarzt. Very organized and professional with a wonderful, dedicated staff at every level. Berliners are fortunate to have such a trustworthy facility available to it’s citizens. My only complaint is the rather small, cramped Notaufnahme.

For something that could have taken easily a short tim to check (burnt leg healing process) waited more than 3 hours. The wound was checked and remedicated without much attention, while doctors and nurses were just roaming around the ER. Additional 30+ minutes at the end Just to retrieve the healt insurance card which is being hold hostage since the beginning of 3 hours, and not even a report ready. Just go to another place.

Read in comments that the stuff is helpful - not my case. Called the emergency after got my toe broken - they do not speak English and couldn't give the phone to the one, who speaks.

Amazing hospital.

I ended up here because of thyroid surgery, nothing better could have happened to me! Dr Müller operated on me and looked after me, HE IS AN ADJECTIVE SUPERLATIVE ABSOLUTELY, simply GREAT PROFESSIONALLY AND HUMAN. THANKS

I visited the emergency room (Notaufnahme) and ended up having same-day surgery, followed by a one-night stay at the hospital. Sure, waiting times at the emergency are not great, but I knew what I was getting into: it's an emergency room after all. I could tell the staff was trying to do their best by prioritising patients who had to be seen first. That said, all the staff (reception, nurses, doctors, etc) I met on this short stay were absolutely wonderful. Very kind and humane. Extremely patient. And they mostly all spoke English. I can speak German, but with the stress of it all, and to make sure I understand everything important, it was greatly appreciated. All in all, staying at a hospital is never fun and always a bit scary, but everyone at the Bundeswehrkrankenhaus really made it as easy as it could be for me. Thank you, really. 🌹

You lie there for 6 hours and nothing is done except an infusion You hear 100 times from the doctor that he is now going to the laboratory and you just wait and nothing happens! And in the end you just get sent home This hospital is simply embarrassing

I was admitted to the emergency room here externally after a nose operation due to a septal hematoma and, to be honest, I am very happy to have been treated here. The doctors were super nice and explained to me in advance everything that was going to be done and the follow-up appointment was also great. Thanks again to the ENT team for saving my nose.

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