1/5 Lauren C. 8 months ago on Google
First
of
all
the
hostel
did
not
inform
us
that
they
were
undergoing
renovations
therefore
all
of
the
hostel
facilities
such
as
laundry,
kitchen,
bar,
restaurant
and
common
areas
that
we
were
promised
were
not
available
for
guest
use.
On
the
first
night
we
noticed
that
the
shower
wasn't
draining
properly
and
told
staff
immediately.
They
ensured
that
a
handyman
would
be
there
tomorrow
morning
to
fix
the
issue.
That
night
the
shower
still
wasn't
draining
so
we
told
staff
again
and
they
told
us
that
they
would
send
another
handyman
up
tomorrow.
The
shower
issue
was
never
resolved
and
no
handyman
ever
showed
up.
On
our
final
night
the
hostel
hosted
a
school
group
who
were
all
extremely
loud
and
drinking
excessive
amounts
of
alcohol
in
the
hallways
and
downstairs
area.
The
hostel
sped
up
downstairs
renovations
so
that
the
kitchen
and
dining
area
was
complete
before
the
school
group
arrived
yet
we
were
told
we
couldn't
use
these
facilities
because
it
was
reserved
for
the
school
children.
Our
roommate
that
joined
us
on
the
last
night
didn't
speak
good
english
and
didn't
understand
when
we
tried
warning
him
about
the
shower.
The
shower
ended
up
flooding
the
entire
hostel
room.
When
we
informed
staff
they
seemed
angry
and
tried
to
charge
us
for
the
towels
we
had
to
use
to
mop
up
all
the
water.
When
checking
out
we
requested
some
sort
of
compensation
for
the
troubles
as
none
of
us
were
able
to
shower
properly
for
4
days,
no
handyman
ever
showed
up
to
fix
the
problem
and
we
weren't
informed
about
renovations.
The
staff
member
at
checkout
told
us
she
could
only
refund
half
of
our
first
night
which
was
not
good
enough.
Tried
to
speak
with
a
manager
but
according
to
staff
he
was
"in
and
out
all
day"
and
"they
didn't
know
what
times
he
would
be
at
the
hostel??
Would
highly
recommend
staying
at
another
hostel
in
Berlin.